BATCH 36 : 6-7 FEBRUARI :30-17:00 WIB

Transkripsi

1 Training Consulting Assessment : , WA : Pin BB : 5FE266D1 info@serviceleadership.web.id Website : BATCH 36 : 6-7 FEBRUARI :30-17:00 WIB JAKARTA

2 Tujuan Pelatihan Setelah mengikuti pelatihan ini, peserta diharapkan mampu : 1. Memahami peran trainer sebagai fasilitator. 2. Mengelola bahasa tubuh dan suara untuk memperkuat poin pembelajaran. 3. Memahami prinsip-prinsip dalam mengelola lingkungan pelatihan. 4. Menggunakan alat bantu audio visual untuk memperkuat proses pembelajaran. 5. Menggunakan berbagai jenis metode untuk merangsang proses berpikir dan membangun partisipasi peserta. 6. Menggunakan ice breaker dan energizer, musik, untuk menarik perhatian peserta dan mempertahankan mood belajar. 7. Mengantisipasi berbagai kejadian yang tidak terduga. Materi Hari 1 Memahami Peserta Anda Karakteristik dan sifat orang dewasa Proses kerja otak manusia dalam proses pembelajaran : Reptil, Sistem Limbik & Neokorteks Preferensi belajar peserta Membangun Kredibilitas Anda sebagai Fasilitator Pelatihan Personal Conduct Social Practice Content Expertise Menjadi Trainer yang Powerful Merancang Sesi Pelatihan dan Keterampilan Memfasilitasi Merancang run-down/training plain sesi pelatihan Melakukan persiapan intensif ( Rehearsal) untuk mengatasi rasa gugup dalam pelatihan Tips-tips untuk pembukaan training yang efektif Mengenal Berbagai Ragam Metode dalam Pelatihan : Diskusi, Studi kasus, Film, Roleplay, Presentasi, Permainan, Demo, Simulasi Materi Hari 2 Mengelola Bahasa Tubuh dan Kualitas Suara Posture, Gesture, Ekspresi Wajah Energi, Volume, Artikulasi, Kecepatan, Intonasi Praktek Tehnik Mengajukan Pertanyaan 5 Ciri pertanyaan yang baik Contoh Pertanyaan Terbuka,Tertutup, Konvergen,Divergen dan Evaluatif Tehnik Membangun Mood Peserta Panduan memilih Ice breaker, Energizer, Musik. Menangani Peserta Sulit Bagaimana menghadapi peserta : tidak nyambung, pemonopoli, argumentatif, pengeluh, pendiam, bosan Mengantisipasi kejadian tidak terduga : peralatan elektronik, cuaca, keamanan Kiat menutup sesi dengan menarik Bagaimana menampilkan materi Power Point dengan menarik Mengoptimalkan flipchart, white board dan video selama pelatihan

3 Facilitator IRFAN PRASATYA Irfan Prasatya adalah senior trainer Service Leadershipn, praktisi yang sangat berpengalaman di bidang Service Excellence, Leadership, HRD selama lebih dari 20 tahun, Berbagai posisi manajerial di berbagai perusahaan ternama pernah beliau jalani antara lain: Personnel Manager Hyatt Regency Hotel Bandung, Training Manager Bintan Lagoon Resort, Training Manager PT. TNT Express and Logistics Indonesia, Corporate Director of Human Resources and Quality Assurance, PT Sobek Bali Utama, PT. Bali Berpetualang Dialam, PT. Taman Burung Citra Bali International.serta General Manager HR dan GA, di Grup Restoran terkemuka (Mr. Baso, PT. Rice Bowl, Gloria Jeans Coffe). Kompetensi Irfan dalam mengajar berbagai topik service didukung oleh pengalamannya yang pernah berkarir sebagai Training Consultant di Service Quality Centre Indonesia (SQCI). Saat ini Irfan merupakan trainer professional untuk topik Leadership Service Excellence, Communication Skills,Team Building serta Presentation Skills. Beberapa perusahaaan yang pernah menjadi klien beliau antara lain Bank Mandiri, Bank Permata, Bank Danamon, Bank CIMB Niaga, BNI, Bank UOB Buana, Bank Indonesia, Bintang Tujuh,Oracle, Coca-Cola, Nestle, ila Hotel, RS Pluit, Pertamina Hospital, Conoco Philips, Telkomsel, Bea Cukai, HM. Sampoerna, Bakrie Brothers,Gandum Mas Kencana, Grage Hotel Cirebon, RS Pertamina, RS Pantai Indah Kapuk, Cussons,The Harvest, Water Boom, Sriwijaya Air,Yamaha Music Manufacturing, PT Daya Adira Mustika, PT Indomaret, PT Wartsila, PT. South Pacific Viscose, PT Tota Indonesia, PT Indonesia Power, PT Allstom, PT Metrodata, PT Indah Kiat Pulp and Paper, PT Waterbom, PT Bintang Tujuh. Irfan Prasatya adalah lulusan Hotel Manajemen dan Ilmu Sosial Politik serta mendalami Metodologi Pendidikan dan Pelatihan dari International Training Centre, di Turino, Italia. TOHAP SIMANJUNTAK Co-Facilitator Certified MBTI Practitioner, CPP International Singapore Certified DISC Trainer, DISC Indonesia WILEY USA Certified Behavioral Analyst (CBA), The Discovery Institute Singapore Tohap adalah Managing Director Service Leadership, perusahaan penyedia jasa pelatihan dan HR Consultant yang telah memiliki ratusan klien perusahaan dengan pengalaman lebih dari 15 tahun. Sebagai praktisi bisnis, dia pernah menduduki posisi manajerial di Industri perbankan, media consultant dan pernah memperoleh penghargaan sebagai The Best Team Manager se-indonesia. Tohap memiliki kompetensi di bidang Leadership, Competency Model Design and Assessment, Training for Trainer, Training Analysis, MBTI dan DISC Profile. Dia merupakan Certified MBTI Practitioner dari CPP International Singapore, Certified DISC Trainer dari DISC Indonesia / WILEY USA dan Certified Behavioral Analyst (CBA) dari The DisCovery Institute.Tohap Menyelesaikan pendidikan formalnya di Fakultas Ekonomi Universitas Indonesia. Our Clients Banking Mandiri, Bank Permata, Bank CIMB Niaga,Bank UOB Buana, Bank OCBC, NISP,RBS Bank, Bank Mega, Bank BNI, ANZ Panin Bank, Bank Danamon. Indonesia,Bank ICB Bumiputera, BRI,BII, BPD Riau, Bank Windu Kencana Mining, Oil and Gas Conoco Philips Indonesia, Tately Indonesia, Hess Indonesia, Mandiri Inti Perkasa, Tunas Inti Abadi, Nusantara Berau Coal, PT Depriwangga OM Government KPK, Lembaga Administrasi Negara, Departemen Keuangan, Kantor Pusat Pengelolaan Ekoregion Makasar, Perum Bulog Manufacture, Consumer Goods & Distributor Holcim Indonesia, Sanyo Electronic Indonesia, Rentokil Indonesia, Otto Pharmaceucal, Carrefour Indonesia, Daya Adira Mustika, Produksi Bersih Benefita, Nokia In Touch, Unisem Batam, Panarub Industry, Dexa Medica, Wyeth Indonesia, Sorini Towa Berlian Corp, Serasi Auto Raya, PT Astra Agro Lestari, PT Wiraswasta Gemilang Indonesia, PT Indomaret,PT Chingluh,PT Indofood, PT Trans Ice, PT Otsuka Indonesia, PT Bridgestone Tire Indonesia, PT Angsa Emas Perdana, PT Fluidcon, PT Molex Ayus Pharmateucal, PT Perfeti Vanmelle, PT Avocet, PT Onna Prima Utama, PT Fluidcon Jaya, PT Gearindo Prakarsa, PT Capella, PT Musim Mas, PT Suprabakti Mandiri, PT Dharma Guna Wibawa Service PT DHL Express Indonesia, PT Sushitei Indonesia, PT Prodia Widhaya Usada, PT Fitness First, PT Aplikanusa Lintas Arta, Putra Property, PT Indocater, PT Morigan Service, PT Wartsila, Trans7, PT Swakarya Insan Mandiri, PT Sodexo, PT GlobalSaftindo, PT Personel Alih Daya, Senayan City, World Vision Indonesia, PT Sumberdaya Sewatama, Warbis Rasuna, PT World Vision, PT Sanetcom Balikpapan, Balai Pengamanan Fasilitas Kesehatan Surabaya Indonesia, PT Gapura Angkasa, PT VADS Indonesia, PT Link Match Graphic, PT Digital Fiducia Indonesia, Koperasi Astra International, PT CBN, PT Pertiwi Agung, PT Pandu Selamat Utama,RS Telogorejo Semarang, PT TNT Skypak International, RS Annisa, PT Insan Lancang Pratama Education High Scope, The British Institute, Sekolah Stella Maris International, STIE Perbanas Surabaya, Sekolah BPK Penabur Bandung, Universitas Bina Nusantara, PT RDC, YPPTI (Indonesia Mengajar), Balai Diklat Tambang Bawah Tanah, YPI Semarang Insurance and Financial Asuransi Astra Buana, Asuransi Bintang, AJ Great Eastern Life Indonesia, Commonwealth Life, Asuransi Jiwa Inhealth Indonesia, PT ANJ Finance, PT Verena Oto Finance, PT Monex Investindo Futures, PT CIMB Niaga Auto Finance

4 Training Consulting Assessment : , WA : Pin BB : 5FE266D1 info@serviceleadership.web.id Website : Service Leadership is a Service Quality & Human Resource Consulting firm dedicated to creating sustainable high-performance organizations. We provide consulting & training to : Create high-performance cultures that drive bottom-line results and reinforce your organization s mission and values. Develop leaders at all levels who can manage the business and inspire your employees. Align employee self-interest, energy and talents with your organization s strategy. Modul Pelatihan Program Inhouse Training dan Kelas Publik Leadership Excellent Supervisory Skills Advanced Leadership Skills Coaching and Mentoring Assertive Communication Skills Problem Solving and Decision Making Service Excellence Excellent Service Interaction Complaint is A Gift Service Crucial for Manager HRD Train The Trainer Training Need Analysis (TNA) High Impact Presentation Skills Strategic Compensation and Benefit Mastering Competency Design Model and Assessment Assessment Skills Employee Engagement KPI and Performance Management System Time Management DISC Profile MBTI Team Building Handling Diificult People and Situation Strategic Customer Experience Customer Satisfaction Measurement Job Analysis and Job Evaluation Industrial Relation Talent Management Behavioral Event Interview Expanded DISC Myers Briggs Type of Indicators (MBTI) Outsourcing Management UU Ketenagakerjaan

5 Consulting Services Service Quality Quality Customer Service is important for all functions start from front liners as representative of the company to back office as backbone to support all process to make sure service is delivered timely by frontlines. We assist Client to enhance organization service culture. Type of common consultation request such as : Set up Service Standardization Define Service Measurement Implementation Service Monitoring Set Up Service Assessment / Service Audit Conduct Mystery Shoppers Operational Excellence Identifying capacity and measure productivity is the key of operation management. We help to asses current operational issues and come up with recommendation and implementation. We assist client to run day to day operations in structure and effective way. Operation Excellence Consultation would be : Define Capacity Planning Design Operation Management Blue Print Set Up Process Standardization Conduct & implement Process Improvement Set Up Customer Care/Service Desk Human Resources People are the most valuable assets an organization could have. Through employees, an organization can create a sustainable competitive advantage. Whether you are a new venture or an existing organization we at Service Leadership can help you organize, manage and develop your human resources more effectively. We provide the following Human Resources consultation services : 1. Preparation of HR Policies, Procedures and HR Manuals/Handbooks 2. Setting up Organizational Structure & Authority Matrix based on a work flow analysis 3. Job Analysis and Job Design 4. Pay Structure/Compensation Plan 5. Recruiting and Selecting Procedures 6. Performance Measurement and Appraisal Programs.

6 Partial List Of Our Clients

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8 Investasi & Registrasi Full fare 6-7 Februari 2017 Rp ,- /peserta Penawaran dan keterangan lain : Hubungi Kami Segera. TRAINING FOR TRAINER 6-7 Februari :30-17:00 WIB Jakarta Training Consulting Assessment Mampang Prapatan VI No. 51 Jakarta : (021) : : WA : Pin BB : 5FE266D1 For more information : serviceleadership.info@gmail.com Or visit us at : Payment Method Payment can be done by using the account number below : Bank BCA Cabang Jatinegara A/N : CV Prima Sinergi No Acc. : Please put note : [SEMINAR TITLE] and [YOUR COMPANY S NAME] on the payment instruction. Training Consulting Assessment / Fax : (021)