How to Conduct Assessment Center

Transkripsi

1 How to Conduct Assessment Center Sample Role Play, Excercises, Assessment Form Psychometric Test Intray Exercises Group Discussion Panel Interview Presentation Batch 3 - Jakarta September 2016 Pkl wib

2 Latar Belakang Proses seleksi pegawai untuk level manajerial pada sebuah perusahaan merupakan sebuah proses yang amat penting, karena disinilah aset-aset sumber daya manusia dikelola. Oleh karena itu perusahaan harus memilih orang yang tepat dan sesuai dengan kriteria kompetensi yang sudah ditetapkan. Assessment Center adalah suatu metoda yang memiliki validitas dan tingkat obyektivitas yang tergolong cukup tinggi untuk mengidentifikasi dan menjaring pegawai, yang dinilai memiliki potensi dari sisi manajerial untuk menduduki suatu jabatan tertentu di kemudian hari Dalam setiap program Assessment Center setiap kandidat diberikan berbagai simulasi tingkah laku untuk kemudian diobservasi dan dievaluasi oleh beberapa assessor. Karakteristik dari Assessment Center adalah mengacu pada job target yang spesifik, pemberian simulasi yang jenisnya multiple exercise dan proses penilaian yang bersifat multiple assessor.

3 Tujuan Setelah mengikuti pelatihan ini peserta diharapkan mampu: 1. Memahami konsep Assessment Center 2. Melakukan assessmen kompetensi dengan berbagai ragam metode. 3. Memahami panduan menyusun kamus kompetensi. 4. Melakukan Behavioral Event Interview ( BEI) 5. Peserta dapat mengkolaborasikan hasil tes yang diperoleh dalam bentuk sebuah profil psikologis karyawan

4 Materi Pembahasan Pemahaman Konsep dan Manfaat Assesment Center Langkah-langkah dalam Assessment Center Instrument Assessment Center * Psychological Test * In Basket Exercise * Case Analysis * Presentation * Leaderless Group Discussion Tugas Pokok Assesor ( Observe, Record, Classify and Evaluate) Overview Kamus Kompetensi Behavioral Event Interview ( BEI) dengan tool MPVI sebagai panduan wawancara Sistem Rating Assessment Center Pembuatan Profil Psikologis Karyawan

5 FASILITATOR Amelia Hirawan adalah seorang psikolog, master of NLP, penulis dan trainer dalam bidang pengelolaan SDM, pendidikan dan parenting. Beberapa buku yang telah ia terbitkan adalah Art Is Fun! dan saat ini sedang dalam proses penyusunan naskahnya yang ke tiga mengenai FGD (Focus Group Discussion) yang biasa digunakannya untuk proses rekrutmen dan asesmen suatu perusahaan. Beberapa perusahaan yang telah menjadi client beliau a.l : Bank Mandiri, FIF Astra, RS Telogorejo, RS Dr Oen,PT Nestle, PT Djarum, PT Asaba, PT Cocacola Botling Indonesia, PT Indofood Sukses Makmur, PT Semen Gresik, PT Indomarco, PT Pharos, Univeritas Satya Wacana, Ciputra Hotel, Santika Hotel, Bank Danamon Semarang, BCA Jateng, Citibank Semarang, PT Wartsila, PT Polyfin Canggih, PT Wartsila, PT DISC Tara, PT Fortice Office, PT Summarecon Agung, Tbk dll

6 BIAYA PELATIHAN Pembayaran sebelum 15 September 2016 Rp /peserta Fullfare Rp /peserta Biaya termasuk materi pelatihan, coffee break, 2 x makan siang dan sertifikat Transfer ke : BCA Cabang Jatinegara a/n CV Prima Sinergi

7 Information Service Leadership Consulting Gedung Multika 4th Floor Jl. Mampang Prapatan Raya Jakarta Phone : Pin BB 2262D278 HP / WA HP Pin BB 5FE266D1 serviceleadership.info@gmail.com

8 Service Leadership Service Leadership is a Service Quality and Human Resource Consulting firm dedicated to creating sustainable high-performance organizations. We provide consulting and training to: Create high-performance cultures that drive bottom-line results and reinforce your organization s mission and values. Develop leaders at all levels who can manage the business and inspire your employees. Align employee self-interest, energy and talents with your organization s strategy.

9 Program Training Service Leadership (Inhouse dan Publik) Leadership : Excellent Supervisory Skills Advanced Leadership Skills Coaching and Mentoring Assertive Communication Skills Problem Solving and Decision Making Time Management DISC Profile MBTI Team Building Handling Diificult People and Situation Service Excellence: Excellent Service Interaction Complaint is A Gift Service Crucial for Manager Strategic Customer Experience Customer Satisfaction Measurement

10 Program Training Service Leadership (Inhouse dan Publik) HRD Train The Trainer Training Need Analysis (TNA) High Impact Presentation Skills Strategic Compensation and Benefit Mastering Competency Design Model and Assessment 360 Degree Feedback Employee Engagement KPI and Performance Management System Job Analysis and Job Evaluation Industrial Relation Talent Management Behavioral Event Interview Expanded DISC Myers Briggs Type of Indicators ( MBTI) Outsourcing Management UU Ketenagakerjaan

11 Consulting Services Service Quality Quality Customer Service is important for all functions start from front liners as representative of the company to back office as backbone to support all process to make sure service is delivered timely by frontlines. We assist Client to enhance organization service culture. Type of common consultation request such as : 1.Set up Service Standardization 2.Define Service Measurement 3.Implementation Service Monitoring 4.Set Up Service Assessment /Service Audit 5.Conduct Mystery Shoppers Operational Excellence Identifying capacity and measure productivity is the key of operation management. We help to asses current operational issues and come up with recommendation and implementation. We assist client to run day to day operations in structure and effective way. Operation Excellence Consultation would be : 1.Define Capacity Planning 2.Design Operation Management Blue Print 3.Set Up Process Standardization 4.Conduct and implement Process Improvement 5.Set Up Call Center/Customer Care/Service Desk

12 Consulting Services Human Resources People are the most valuable assets an organization could have. Through employees, an organization can create a sustainable competitive advantage. Whether you are a new venture or an existing organization we at Service Leadership can help you organize, manage and develop your human resources more effectively. We provide the following HR consultation services: 1. Preparation of HR Policies, Procedures and HR Manuals/Handbooks 2. Setting up Organizational Structure and Authority Matrix based on a work flow analysis 3. Job Analysis and Job Design 4. Pay Structure/Compensation Plan 5. Recruiting and Selecting Procedures 6. Performance Measurement and Appraisal Programs.

13 Partial list of our client

14 Partial list of our client

15 Agenda Pelatihan Publik No Topik September Oktober Merancang Skala Upah, Job Grading & Sistem Remunerasi 1 Berbasis Kinerja (Batch 9) Assesmen dengan MBTI dan DISC Profile Membangun Hubungan Industrial yang kokoh (Batch 5) Service Excellence and Handling Complaint ( Batch 7) Assessment Center Coaching and Counseling Skills Practical Marketing Research (Batch 2) Service Excellence for Manager 4,5,6 9 Basic HR Management ( Batch 6) Change Management for Manager / Project Leader Change Management for Frontline Employees 12

16 Formulir Registrasi Assessment Center Workshop Sample Role Play, Excercises, Assessment Form Batch 3 - Jakarta September 2016 Pkl wib 1. Nama : Posisi : HP: 2. Nama : Posisi : HP: 3. Nama : Posisi : HP: Perusahaan: Alamat : Telp : Contact Person : HP : Fax to : HP / WA HP Pin BB 5FE266D1 Atau ke serviceleadership.info@gmail.com