Batch 4 : April 2016 Pkl. 09:00-17:00, Fave Hotel Melawai

Transkripsi

1 Batch 4 : April 2016 Pkl. 09:00-17:00, Fave Hotel Melawai

2 TUJUAN PELATIHAN 1. Mengetahui ragam tes psikologi yang dapat digunakan oleh non-psikolog 2. Memahami cara administrasi penggunaan tes psikologi sehingga dapat digunakan secara mandiri pasca pelatihan 3. Merancang dan memikili konsep penyusunan alat tes yang tepat untuk suatu kasus / job-desc tertentu 4. Memahami tehnik wawancara BEI dan terampil melakukannya 5. Menyusun profil psikologis kandidat COACH & FACILITATOR Amelia Hirawan, Psi Amelia Hirawan adalah seorang psikolog, master of NLP, penulis dan trainer dalam bidang pengelolaan SDM, pendidikan dan parenting. Beberapa buku yang telah ia terbitkan adalah Breastfeeding : a story about sharing, Art Is Fun! dan saat ini sedang dalam proses penyusunan naskahnya yang ke tiga mengenai FGD (Focus Group Discussion) yang digunakan untuk proses rekrutmen dan asesmen suatu perusahaan. Beberapa perusahaan yang telah menjadi clientnya a.l : Bank Mandiri, FIF Astra, RS Telogorejo, RS Dr Oen,PT Nestle, PT Djarum, PT Asaba, PT Cocacola Botling Indonesia, PT Indofood Sukses Makmur, PT Semen Gresik, PT Indomarco, PT Pharos, Univeritas Satya Wacana, Ciputra Hotel, Santika Hotel, Bank Danamon Semarang, BCA Jateng, Citibank Semarang dll

3 MATERI PEMBAHASAN 1. Tes Psikologi untuk praktisi HR yang berlatar pendidikan non-psikologi - Pengantar penggunaan tes psikologi di Indonesia. - Pembatasan penggunaan tes psikologi di kalangan tertentu. - Do s and dont s bagi para profesional bidang SDM terkait dengan penggunaan tes psikologi 2. Tes Intelegensi WPT ( Wonderlic Personality Test) - Pengenalan beberapa alat tes intelegensi - Tes intelegensi WPT yang dapat digunakan oleh non-psikolog - Administrasi, skoring, interpretasi singkat hasil tes 3. Tes Sikap Kerja (DISC Profile) - Pemahaman Konsep DISC Profile - Menyesuaikan perilaku kerja kandidat dengan profil pekerjaan 4. Behavioral Event Interview (BEI) - Pemahaman konsep BEI - Wawancara BEI untuk menggali Kompetensi Teknis : Pengetahuan, Pengalaman dan Keahlian - Wawancara BEI untuk menggali aspek Perilaku : Motivasi, Inisiatif, Adaptability, Relationship, Self Management, Organizational Values - Berbagai contoh-contoh pertanyaan wawancara BEI - STAR dalam wawancara BEI - Rating penilaian BEI 5. Pengamatan terhadap kandidat dalam proses wawancara BEI - Bahasa tubuh - Ekspresi wajah - Tarikan nafas - Tekanan suara - Respon terhadap pertanyaan - Kemampuan untuk memimpin 6. Focus Group Discussion (FGD) sebagai instrumen tes - Memilih bahan / topik FGD yang tepat - Mengobservasi proses FGD dan menganalisanya dalam sebuah profil psikologis seseorang - Penempatan seseorang berdasarkan proses FGD 7. Menyusun Profil Psikologis - Penggabungan beberapa hasil tes menjadi sebuah dinamika psikologis seseorang - Menuangkan profil psikologis dalam bentuk diagram ataupun deskripsi / uraian singkat

4 Training Consulting Assessment WA : Pin BB : 2262D278 info@serviceleadership.web.id Website : Service Leadership is a Service Quality & Human Resource Consulting firm dedicated to creating sustainable high-performance organizations. We provide consulting & training to : Create high-performance cultures that drive bottom-line results and reinforce your organization s mission and values. Develop leaders at all levels who can manage the business and inspire your employees. Align employee self-interest, energy and talents with your organization s strategy.

5 Modul Pelatihan Program Inhouse Training dan Kelas Publik Leadership Excellent Supervisory Skills Advanced Leadership Skills Coaching and Mentoring Assertive Communication Skills Problem Solving and Decision Making Time Management DISC Profile MBTI Team Building Handling Diificult People and Situation Service Excellence Excellent Service Interaction Complaint is A Gift Service Crucial for Manager Strategic Customer Experience Customer Satisfaction Measurement HRD Train The Trainer Training Need Analysis (TNA) High Impact Presentation Skills Strategic Compensation and Benefit Mastering Competency Design Model and Assessment Assessment Skills Employee Engagement KPI and Performance Management System Job Analysis and Job Evaluation Industrial Relation Talent Management Behavioral Event Interview Expanded DISC Myers Briggs Type of Indicators (MBTI) Outsourcing Management UU Ketenagakerjaan

6 Consulting Services Service Quality Quality Customer Service is important for all functions start from front liners as representative of the company to back office as backbone to support all process to make sure service is delivered timely by frontlines. We assist Client to enhance organization service culture. Type of common consultation request such as : Set up Service Standardization Define Service Measurement Implementation Service Monitoring Set Up Service Assessment / Service Audit Conduct Mystery Shoppers Operational Excellence Identifying capacity and measure productivity is the key of operation management. We help to asses current operational issues and come up with recommendation and implementation. We assist client to run day to day operations in structure and effective way. Operation Excellence Consultation would be : Define Capacity Planning Design Operation Management Blue Print Set Up Process Standardization Conduct & implement Process Improvement Set Up Customer Care/Service Desk Human Resources People are the most valuable assets an organization could have. Through employees, an organization can create a sustainable competitive advantage. Whether you are a new venture or an existing organization we at Service Leadership can help you organize, manage and develop your human resources more effectively. We provide the following Human Resources consultation services : 1. Preparation of HR Policies, Procedures and HR Manuals/Handbooks 2. Setting up Organizational Structure & Authority Matrix based on a work flow analysis 3. Job Analysis and Job Design 4. Pay Structure/Compensation Plan 5. Recruiting and Selecting Procedures 6. Performance Measurement and Appraisal Programs.

7 Partial List Of Our Clients

8 Public Training Schedule 2016 Topic Februari Maret April Mei Juni Handling Customer Complaint & Negotiation Skills for Frontliner 19 Gathering : Managing Service Quality 26 Compensation and Benefits Aspek Hukum Perjanjian Kerja, Pengupahan, PHK Tanpa Gejolak Leadership and Managerial Skills for New Supervisor Train The Trainer ( Batch 34) Assessment Center (Batch 3) :Psychological Test, MBTI, Behavioral Event Interview ( BEI), Leaderless Group Discussion, 5,6,7 Intray Excercises, Case Analysis, Presentation, Reporting MBTI for Talent Management & Organizational Development - Batch Memimpin Tim Penjualan 8-9 Menyusun Kurikulum Pelatihan Berbasis Kompetensi Business Presentation Skills Coaching and Counselling 5-6 Problem Solving and Decision Making 5-6 Talent Management 6-7 Business Values and Ethics 17 Change Management 6-7 Assertive and Comunication Skills 7 Building Strong Corporate Culture PHK Tanpa Gejolak Continuous Improvement 14 Behavioral Event Interview Merancang Kamus Kompetensi HR for Non HR 21 Selling Skills and Negotiation Skills 2-3 Finance for Non Finance 9-10

9 Investasi & Registrasi Full Fare April 2016 : Rp ,- Early Bird Sebelum 20 Maret 2016 : Rp ,- Biaya termasuk makan siang, 2x coffee break, materi hardcopy pelatihan & sertifikat Formulir Registrasi PENGENALAN ALAT TEST PSIKOLOGI UNTUK HR (NON PSYCHOLOGIST) Batch : April :00-17:00 WIB Fave Hotel Melawai Training Consulting Assessment Gedung Multika Lt 4 Jl. Mampang Prapatan Raya 71-73, Jakarta Phone : (021) WA : Pin BB : 2262D278 For more information : serviceleadership.info@gmail.com Or visit us at : Payment Method Payment can be done by using the account number below : Bank BCA Cabang Jatinegara A/N : CV Prima Sinergi No Acc. : Please put note : [SEMINAR TITLE] and [YOUR COMPANY S NAME] on the payment instruction. Training Consulting Assessment Phone/ Fax : (021)