Tanggal : Oktober 2016 Waktu : Pkl wib Tempat : Jakarta

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1 Tanggal : Oktober 2016 Waktu : Pkl wib Tempat : Jakarta

2 Materi Pelatihan Hari Pertama Hari Kedua Hari Ketiga HR PLANNING Peran strategis Departemen HRD dalam perusahaan Transformasi HRD Integrasi kebutuhan SDM dengan rencana bisnis perusahaan HR RECRUITMENT & SELECTION Proses Rekrutmen dan Seleksi karyawan Mereview Lamaran Metode STAR dalam Interview Penerimaan dan penolakan HR PERSONAL ADMINISTRATION Membuat HR Policy dan standar administrasi HRD perusahaan Memastikan adanya uraian pekerjaan serta tanggung jawab yang jelas masing-masing karyawan perusahaan HR TRAINING AND DEVELOPMENT Pemahaman kompetensi Training Needs Analysis (TNA) Training Gap Analysis Training Evaluation HR CAREER AND TALENT MANAGEMENT Merancang program pengembangan karir Mempersiapkan kandidat yang potensial Pengembangan organisasi yang berbasis talent management HR PERFORMANCE AND REWARD (COMPENSATION AND BENEFIT) Strategic Compensation and Benefits Job Analysis, Job Evaluation dan Job Grading Merancang sistim penilaian kinerja berbasis Indikator Prestasi Kerja HR LABOR RELATION Pemahaman undang-undang yang berkenaan dengan ketenagakerjaan (UU No. 13 Tahun 2003,UU no 2 Tahun 2004, dll) PKWT dan PKWTT/Outsourcing Peraturan perusahaan Perjanjian Kerja Bersama Serikat Pekerja Pemutusan Hubungan Kerja (PHK) Trainer : Ir. Agustina Samara, CPHR,CLC Senior Consultant of Service Leadership Consulting Former HR Director PT Catur Sentosa Adiprana Tbk Former Senior Manager of Citibank, BII and Bank Permata Trainer : Ir. Vivid Zulprimiadanni, MM Human Capital Division Head PT Komatsu Astra Finance Former HR - Talent and Performance Management Manager PT Astra Credit Companies Trainer : Drs. Jack Alenzo, MM, MH Senior Consultant of Service Leadership Consulting Former HR of Mercedez Benz Group, Alstom, Samsung, DuPont Training Consulting Assessment : , WA : Pin BB : 5FE266D1 info@serviceleadership.web.id Website :

3 Testimonial Adrianus Dwi P - PT.Lion Metal Works Tbk Sangat menarik. Membuka wawasan saya bagaimana seharusnya peraturan UU No 13 / Thn 2003 dijalankan sebagaimana mustinya di organisasi Resa Maraleta, PT Demitra Karsa Perdana Materi baik, terstruktur dan mudah dimengerti Prabandani Swari - RS Kasih Ibu Purworejo Berguna bagi perusahaan kami. Trainer menyenangkan, jelas dalam menerangkan, ramah dan humoris Devi Kusma Wardhani- PT Angkasa Pura 2 Materi yang disampaikan menambah pengetahuan, penyampaiannya yang lugas dan jelas Kharisma Tri Andini - PT Angkasa Pura 2 Trainer menyampaikan materi dengan cara yang jelas, fun dan banyak praktek langsung sehingga dapat dicerna dengan baik Hesti A. - Yayasan Pendidikan di Purworejo Isi sesi paling menarik bagi saya karena hampir 100% bisa diterapkan di lembaga kami. Banyak ilmu yang saya dapatkan, semoga bisa membantu pembenahan. Titik Setiyowati - Novinet Bali Materi yang disampaikan sangat jelas & bisa dipahami Afifa, Fresh graduate Fak Psikologi UI Penjelasannya jelas mengajak trainee untuk tetap aktif di kelas Yosephine Sihombing, Fak Psikologi UI Materi sangat lengkap dan dibuat sangat menarik Hasta - PT Reliance Padat dan mencakup banyak. Bermanfaat membuka wawasan saya Regina - Novinet Bali Trainer menguasai materi, penyampaiannya menarik Lika Yulia Dassi - PT DNX Indonesia Ian Christiana PT Lelco Nusantara Penguasaan materi oleh para trainer sangat baik, sangat informatif dan banyak humor drg. Feri Irawan - RS Annimah Banyumas Isi materi sangat up to date, apalagi ada video situasi yang mudah dipahami dan diingat Sutarto - PT Demitra Karsa Perdana Bagus Penyampaiannya, mudah dipahami, bahasanya mudah dimengerti Devi PR, PT Bersama Makmur Raharja Trainer cukup baik dalam menyampaikan materi yang diberikan yang disertai contoh kasus Hendry Warsono - Sinar Mas Mining Materi ok, banyak hal baru yang didapat. Memenuhi expektasi. Penyampaian materi sangat memuaskan

4 Training Consulting Assessment : , WA : Pin BB : 5FE266D1 info@serviceleadership.web.id Website : Service Leadership is a Service Quality & Human Resource Consulting firm dedicated to creating sustainable high-performance organizations. We provide consulting & training to : Create high-performance cultures that drive bottom-line results and reinforce your organization s mission and values. Develop leaders at all levels who can manage the business and inspire your employees. Align employee self-interest, energy and talents with your organization s strategy. Modul Pelatihan Program Inhouse Training dan Kelas Publik Leadership Excellent Supervisory Skills Advanced Leadership Skills Coaching and Mentoring Assertive Communication Skills Problem Solving and Decision Making Service Excellence Excellent Service Interaction Complaint is A Gift Service Crucial for Manager Time Management DISC Profile MBTI Team Building Handling Diificult People and Situation Strategic Customer Experience Customer Satisfaction Measurement HRD Train The Trainer Training Need Analysis (TNA) High Impact Presentation Skills Strategic Compensation and Benefit Mastering Competency Design Model and Assessment Assessment Skills Employee Engagement KPI and Performance Management System Job Analysis and Job Evaluation Industrial Relation Talent Management Behavioral Event Interview Expanded DISC Myers Briggs Type of Indicators (MBTI) Outsourcing Management UU Ketenagakerjaan

5 Consulting Services Service Quality Quality Customer Service is important for all functions start from front liners as representative of the company to back office as backbone to support all process to make sure service is delivered timely by frontlines. We assist Client to enhance organization service culture. Type of common consultation request such as : Set up Service Standardization Define Service Measurement Implementation Service Monitoring Set Up Service Assessment / Service Audit Conduct Mystery Shoppers Operational Excellence Identifying capacity and measure productivity is the key of operation management. We help to asses current operational issues and come up with recommendation and implementation. We assist client to run day to day operations in structure and effective way. Operation Excellence Consultation would be : Define Capacity Planning Design Operation Management Blue Print Set Up Process Standardization Conduct & implement Process Improvement Set Up Customer Care/Service Desk Human Resources People are the most valuable assets an organization could have. Through employees, an organization can create a sustainable competitive advantage. Whether you are a new venture or an existing organization we at Service Leadership can help you organize, manage and develop your human resources more effectively. We provide the following Human Resources consultation services : 1. Preparation of HR Policies, Procedures and HR Manuals/Handbooks 2. Setting up Organizational Structure & Authority Matrix based on a work flow analysis 3. Job Analysis and Job Design 4. Pay Structure/Compensation Plan 5. Recruiting and Selecting Procedures 6. Performance Measurement and Appraisal Programs.

6 Partial List Of Our Clients

7 Public Training Schedule 2016 Topic Oktober November Service Excellence & Handling Customer Complaints How to Manage Customer Service Team MBTI for HR Practitioner Aspek Hukum Perjanjian Kerja : PKWT, PKWTT, Skala Upah,PHK Tanpa Gejolak Practical Leadership and Managerial Skills Train The Trainer (Batch 36) Assessment Dengan MBTI & DiSC Profile 6-7 Handling Customer Complaint & Negotiation Skills for frontliners Effective Recruitment using DISC Profile Strategic Compensation and Benefit Menyusun Kurikulum Pelatihan Berbasis Kompetensi Business Presentation Skills Coaching and Counselling Problem Solving and Decision Making 3 Day HR Management Course Business Values and Ethics Marketing Research 5-6 Assertive and Comunication Skills Building Strong Corporate Culture PHK Tanpa Gejolak Excellent Supervisory Skills Behavioral Event Interview Merancang Kamus Kompetensi HR Managament for HR Officer Selling Skills and Negotiation Skills Finance for Non Finance Service Quality Management Pelatihan Tes Psikologi untuk HR ( Non Psikologi) Strategi Bernegosiasi Untuk Tim Procurement Dan Purchasing Perusahaan Service Excellence 4-6

8 Investasi & Registrasi Harga Normal Oktober 2016 : Rp ,- /peserta Early Bird sebelum 23 September 2016 : Rp ,- /peserta Biaya meliputi makan siang, 2x coffee break, materi hard copy dan sertifikat. Formulir Registrasi 3 DAY HR MANAGEMENT COURSE Oktober :00-17:00 WIB Jakarta Training Consulting Assessment Gedung Multika Lt 4 Jl. Mampang Prapatan Raya 71-73, Jakarta : (021) : : WA : Pin BB : 5FE266D1 For more information : serviceleadership.info@gmail.com Or visit us at : Payment Method Payment can be done by using the account number below : Bank BCA Cabang Jatinegara A/N : CV Prima Sinergi No Acc. : Please put note : [SEMINAR TITLE] and [YOUR COMPANY S NAME] on the payment instruction. Training Consulting Assessment / Fax : (021)