General Affairs Management

Transkripsi

1 Proposal General Affairs Management Jakarta 9 Oktober 2015, Fave Hotel Melawai Pkl Wib

2 Latar Belakang General Affairs (GA) atau yang lebih dikenal dengan nama Bagian Umum Perusahaan merupakan pelaksana operasional dari sebagian pekerjaan utama departemen HRD. Tanpa tim GA yang kompeten, perusahaan sulit menghasilkan kinerja yang optimal. GA memiliki banyak varian tugas yang masing-masing memerlukan pengetahuan dan keterampilan tersendiri seperti, electricity, perizinan, keamanan, building maintenance, kendaraan,insurance, dampak limbah dll. Oleh karena itu dibutuhkan pelatihan untuk memenuhi syarat kompetensi bekerja di departemen GA.

3 Tujuan Setelah pelatihan ini peserta diharapkan: 1.Memahami tugas dan tanggung jawab General Affair (GA) dalam perusahaan 2.Mampu memberikan layanan prima kepada semua pelanggan ( Internal & External ) 3.Memahami dan menguasai semua bisnis proses GA 4.Mampu menganalisa kinerja GA serta menetapkan area yang masih memerlukan peningkatan dalam perusahaan 5.Mampu menetapkan kompetensi minimal yang harus dimiliki oleh profesional General Affairs

4 Materi Pembahasan * Tugas dan Tanggung Jawab General Affairs (GA) dalam perusahaan * Kompetensi teknis dan soft kompetensi yang harus dimiliki seorang profesional GA * Uraian Pekerjaan ( Job Description) General Affairs * Bisnis Proses GA * Area Tanggung Jawab GA Building Management, Asset Management Keamanan / Security dan ketertiban, kebersihan Kendaraan perusahaan dan fasilitas pool Perijinan, dan kehumasan, operasional, dll Perijinan Tenaga Kerja Asing Cleaning Service dan penanganan limbah Resepsionis dan operator telepon, serta keluar masuk Tamu Kantin, Laundry & Mess Perusahaan Alat Tulis Kantor (ATK) Penanganan Listrik, Air dll. Pelaksanaan event khusus Pengelolaan Cleaning Service & Office Boy / Office Girl Outsourcing Management / Labour Suply Penanganan tamu Penting (Tamu VVIP, VIP, Instansi Pemerintah, Auditor Perusahaan,) * Service Excellence * Komunikasi internal & Eksternal * Problem Solving dalam area GA

5 Metodologi Methodology Highly Interactive Discussion Experiential Learning Role Play + Feedback Session Self-Reflection

6 Fasilitator Dra. Asmara Sudomo, M.Si Ibu Asmara (Maya) adalah pengajar materi training General Affairs, Professional Secretary dan Modern Office Administration and Filing System. Beliau adalah praktisi GA dan Executive Secretary dengan pengalaman lebih dari dua puluh tahun di berbagai perusahaan asing dan lokal, diantaranya : PT Indokomas Buana Perkasa Cegelec, Société Auxiliaire d Entreprises (SAE), dan UTA French Airlines Saat ini selain sebagai profesional trainer dan konsultan pengembangan SDM di berbagai lembaga pelatihan, beliau juga sebagai pengajar di sebuah akademi sekretaris di Jakarta

7 Investasi Early Bird pembayaran sebelum 20 September 2015: Rp /peserta Normal Rp / peserta. Biaya termasuk Materi, 2x coffee break, 1 x makan siang dan sertifikat Transfer ke : BCA Cabang Jatinegara a/n CV Prima Sinergi BCA Cabang Kelapa Gading a/n Tohap P Simanjuntak

8 Information Service Leadership Consulting Gedung Multika 4th Floor Jl. Mampang Prapatan Raya Jakarta Phone : Mobile : , Pin BB 2262D278 WA serviceleadership.info@gmail.com

9 Service Leadership Service Leadership is a Service Quality and Human Resource Consulting firm dedicated to creating sustainable high-performance organizations. We provide consulting and training to: Create high-performance cultures that drive bottom-line results and reinforce your organization s mission and values. Develop leaders at all levels who can manage the business and inspire your employees. Align employee self-interest, energy and talents with your organization s strategy.

10 Program Training Service Leadership (Inhouse dan Publik) Leadership : Excellent Supervisory Skills Advanced Leadership Skills Coaching and Mentoring Assertive Communication Skills Problem Solving and Decision Making Time Management DISC Profile MBTI Team Building Handling Diificult People and Situation Service Excellence: Excellent Service Interaction Complaint is A Gift Service Crucial for Manager Strategic Customer Experience Customer Satisfaction Measurement

11 Program Training Service Leadership (Inhouse dan Publik) HRD Train The Trainer Training Need Analysis (TNA) High Impact Presentation Skills Strategic Compensation and Benefit Mastering Competency Design Model and Assessment 360 Degree Feedback Employee Engagement KPI and Performance Management System Job Analysis and Job Evaluation Industrial Relation Talent Management Behavioral Event Interview Expanded DISC Myers Briggs Type of Indicators ( MBTI) Outsourcing Management UU Ketenagakerjaan

12 Consulting Services Service Quality Quality Customer Service is important for all functions start from front liners as representative of the company to back office as backbone to support all process to make sure service is delivered timely by frontlines. We assist Client to enhance organization service culture. Type of common consultation request such as : 1.Set up Service Standardization 2.Define Service Measurement 3.Implementation Service Monitoring 4.Set Up Service Assessment /Service Audit 5.Conduct Mystery Shoppers Operational Excellence Identifying capacity and measure productivity is the key of operation management. We help to asses current operational issues and come up with recommendation and implementation. We assist client to run day to day operations in structure and effective way. Operation Excellence Consultation would be : 1.Define Capacity Planning 2.Design Operation Management Blue Print 3.Set Up Process Standardization 4.Conduct and implement Process Improvement 5.Set Up Call Center/Customer Care/Service Desk

13 Consulting Services Human Resources People are the most valuable assets an organization could have. Through employees, an organization can create a sustainable competitive advantage. Whether you are a new venture or an existing organization we at Service Leadership can help you organize, manage and develop your human resources more effectively. We provide the following HR consultation services: 1. Preparation of HR Policies, Procedures and HR Manuals/Handbooks 2. Setting up Organizational Structure and Authority Matrix based on a work flow analysis 3. Job Analysis and Job Design 4. Pay Structure/Compensation Plan 5. Recruiting and Selecting Procedures 6. Performance Measurement and Appraisal Programs.

14 Partial list of our client

15 Partial list of our client

16 Public Training Schedule September Pemahaman dan Pelaksanaan UU Ketenagakerjaan 21,22, 23 September 2015 Oktober PDCA and Process Improvement Skills for Manager 1-2 Oktober 2015 General Affairs Management 9 Oktober 2015 HR Officer Development Program 7-8 Oktober 2015 Certification in Learning and Development 7-8 Oktober 2015 Training of Trainer - Batch Oktober 2015 Practical Leadership Oktober 2015 Certification in Recruitment & Assessment 20, 21, 22 Oktober 2015 Certification in Performance Management and Performance Appraisal 8,9,10 Oktober 2015

17 Formulir Registrasi General Affairs Management 9 Oktober 2015, Fave Hotel Melawai Jakarta, wib 1. Nama : Posisi : HP: 2. Nama : Posisi : HP: 3. Nama : Posisi : HP: Perusahaan: Alamat : Telp : Contact Person : HP : Fax to : HP : ( Rina) / ( Elly) Atau ke serviceleadership.info@gmail.com