2012! Acceleration of Human Capital & Business Performance Indonesia Human Capital Study 1

Transkripsi

1 2012 Acceleration of Human Capital & Business Performance 2012 Indonesia Human Capital Study 1

2 "#"$%&'(% )*+(,"'%-*./".0%&12)% -343".%5%63".0%7(.0+38%)/39(% :".;""/%<*.=.0%>"0(%<*'*$/"% :*/?9?,?0(%&12)% 7"B8($".C%D?$B%/*$+"(/% Indonesia Human Capital Study 2

3 )*+(,"'%-*./".0%&12)% EF % PF RF SF TF WF &12)G%&.9?.*'("%13B".%2"8(/",%)/39HG%"9","I%'*J3"I%'/39(%3./3+%B*.03+3$% +**;*+=K/"'".%8*.0*,?,"".%13B".%2"8(/",%8*$3'"I"".L8*$3'"I"".%9(% &.9?.*'("%H".0%/*$M*$B(.%9"$(%+(.*$4"%?$0".('"'(F%N*0("/".%'/39(%430"%'*+",(03'% B*BJ*$(+".%8*.0I"$0"".%+*8"9"%8*$3'"I"".%O%8*$3'"I"".%H".0%J*$I"'(,% '*M"$"%*;*+=;%9","B%B*.*$"8+".%'('/*B%13B".%2"8(/",%9(%8*$3'"I""..H"F% %&12)%%9(0"0"'%?,*I%3."B('%13B".%2"8(/",G%'*J"0"(%4"'"%+?.'3,/"'(%H".0% J*$0*$"+%9(%J(9".0%13B".%2"8(/",G%9".%9(93+3.0%8*.3I%?,*I%:"4","I% >3'(.*''%6*Q(*AG%H".0%B*.03,"'%B"."4*B*.%J('.('%9".%*+?.?B(%9".%'".0"/% 8*93,(%9*.0".%8*$+*BJ".0".%8*.0*,?,"".%13B".%2"8(/",%9(%&.9?.*'("%% %)/39(%(.(%9(9"'"$(%9"$(%+*J3/3I".%?$0".('"'(%3./3+%B*.03+3$%+(.*$4"% 8*.0*,?,"".%13B".%2"8(/",%'*M"$"%+3".=/"=;%9".%J('"%9(/*$4*B"I+".% +*9","B%J"I"'"LJ"I"'"%+*3".0".G%'*I(.00"%B*B8*$B39"I%?$0".('"'(%3./3+% B*,(I"/%I"'(,%9"$(%(.('(/"=;L(.('("=;%8*.0*,?,"".%13B".%2"8(/",%H".0%/*,"I% 9(,"+3+".F% %1"'(,%,"(.%H".0%"+".%9(8*$?,*I%B*,",3(%&12)%"9","I%".0+"%.?$B%"#$%&'$()*$+&,%-./%(.93'/$(%H".0%"9"%9(%&.9?.*'("F%*.0".%"9".H"%".0+"%.?$B%&.9?.*'("G% B"+"%"+".%B*BJ"./3%8*$3'"I"".L8*$3'"I"".%9","B%B*.*/"8+".%/?,"+%3+3$% 9".%"$"I%8*$J"(+".%H".0%8*$,3%9(,"+3+".G%+I3'3'.H"%9(%"$*"%I3B".%M"8(/",G% 9","B%B* %8*$+*BJ".0".%J('.('%9(%&.9?.*'("F% %)/39(%H".0%8",(.0%;?+3'%9".%+?B8$*I*.'(;%8*.9*+"/"..H"%B*.0*."(%13B".% 2"8(/",%(.(%9(B3,"(%9"$(%/"I3.%PUUVF%)/39(%(.(%=9"+%9(83.03/%J("H"%+*8"9"%8"$"% 8*'*$/"%9".%8"$"%8*'*$/"%430"%"+".%B*.9"8"/+".%I"'(,%'/39(%'8*'(K+%8?'('(% 8*'*$/"%9(J".9(.0+".%9*.0".%9"/"%.?$B%&.93'/$(%9".%.?$B%%&.9?.*'("%9".% I"'(,%'/39(%'*M"$"%3B3B%"+".%9(83J,(+"'(%,*A"/%:"4","I%>3'(.*''%6*Q(*AF% %<$?'*'%'/39(%"+".%9("+I($(%9*.0".%8*BJ*$(".%"8$*'("'(%H".0%J*$/*8"/".% 9*.0".%1"$(%N(.*$4"%N"$H"A".%X"'(?.",%Y1NPXZ%H".0%/*,"I%9($*'B(+".%8"9"% /".00",%RU%@3.(%PUEE%?,*I%:*./*$(%-*."0"%N*$4"%9".%-$".'B(0$"'(G%/?+?IG%2[\G% 9".%8*,"+3%13B".%2"8(/",%%% 2012 Indonesia Human Capital Study 3

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`*+=;%'*I(.00"% B* %8*.M"8"(+".%+(.*$4"%8*$3'"I""".% af ^./3+%B*B*.3I(%/343".%9("/"'G%6^_Xb%7&XbN^<%)-^&%B*,(83=C% (F :*.03+3$%8*B*.3I".%"#$%$&'()*'('+","(%)9","B%8*.*$"8".% 13B".%2"8(/",%)H'/*B%9(%'3"/3%8*$3'"I"".G%(.9(+"/?$%H".0%9(03."+".% "9","I%13B".%2"8(/",%&.9*c%Y12&ZF%% ((F (((F :*.03+3$%8*B*.3I".%"#$%$&'()-'./'0'()9","B%8*.*$"8".% 13B".%2"8(/",%)H'/*B%9(%'3"/3%8*$3'"I"".G%(.9(+"/?$%H".0%9(03."+".% "9","I%X*/%<$?B?/*$%)M?$*%YX<)Z%9".%13B".%2"8(/",%)M?$*%Y12%)M?$*Z% d e X<)% X(,"(%X<)%"+".%B*.00"BJ"$+".%+*83"'".%+"$H"A".%9","B% 8*.*$"8".%'('/*B%13B".%2"8(/",%9(%8*$3'"I""..H"F% 12%'M?$*%% 12%)M?$*%"+".%B*.00"BJ"$+".%8*.(,"(".%+"$H"A".%/*$I"9"8% 8*.*$"8".%'3J%'('/*B%O%'3J%'('/*B%9","B%'('/*B%13B".%2"8(/",% 9(%8*$3'"I""..H"%%%% :*.03+3$%J"0"(B"."%1(121'3451(121'34)212%",)6$,'()7'81%'9)H".0% 9(B(,(+(%?,*I%'3"/3%8*$3'"I"".C%H".0%'39"I%9(,"+3+".%9(%/"I3.%PUEEG% '*9".0%9(,"+3+".%9(%/"I3.%PUEPG%9".%H".0%"+".%9(,"+3+".%9(%/"I3.% PUERF% 2012 Indonesia Human Capital Study 4

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ndonesia Human Capital Study 5

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c%&.93'/$(%H".0%"9"%9(%&.9?.*'("F%*.0".%"9".H"%".0+"%.?$B% &.9?.*'("G%9(I"$"8+".%I",%(.(%B"B83%B* %+*83/3'".%J('.('%H".0%"+".% 9("BJ(,F% SF :*.9"8"/+".%3+3$".%%3./3+%+?B(/B*.%8*$3'"I"".%9","B%8*.0*,?,"".%13B".% 2"8(/",%H".0%J*$*;*+%8"9"%8*.(.0+"/".%+(.*$4"%(.9(Q(93%9(%8*$3'"I"".F%N?B(/B*.% 1NPX%9"8"/%9(,(I"/%9(%;?$B%.?%a% TF :* %8*.0*BJ".0".%8*.0*,?,"".%13B".%2"8(/",%9(%&.9?.*'("%B*,",3(% 1NPXF% WF _8$*'("'(%3./3+%8*$3'"I"".%9","B%8*.0*,?,"".%13B".%2"8(/",G%9*.0".% J*J*$"8"%+"/*0?$(% (F -I*%J*'/%?;%13B".%2"8(/",%&.9*c% ((F (((F (QF -I*%J*'/%?;%[B8,?H**%X*/%<$?B?/*$%)M?$*% -I*%J*'/%13B".%2"8(/",%&.(="=Q*%O%2I".0*%:"."0*B*./f%M$?''% (.93'/$H% -I*%J*'/%13B".%2"8(/",%&.(="=Q*%O%<*$;?$B".M*%:"."0*B*./%)H'/*Bf% M$?''%(.93'/$H% 2012 Indonesia Human Capital Study 6

7 :".;""/%<*.=.0%>"0(%<*'*$/"% QF Q(F Q((F -I*%J*'/%13B".%2"8(/",%&.(="=Q*%O%[B8,?H**%)*,;%)*$Q(M*f%M$?''% (.93'/$H% -I*%J*'/%13B".%2"8(/",%&.(="=Q*%O%2?B8*/*.MH%:"."0*B*./f%M$?''% (.93'/$H% -I*%J*'/%13B".%2"8(/",%&.(="=Q*%O%<*?8,*%*Q*,?8B*./f%M$?''% (.93'/$H% Q(((F -I*%J*'/%13B".%2"8(/",%&.(="=Q*%O%23,/3$*%*Q*,?8B*./f%M$?''% (.93'/$H% (cf cf c(f c((f -I*%J*'/%13B".%2"8(/",%&.(="=Q*%O%6*M$3(/B*./f%M$?''%(.93'/$H% -I*%J*'/%13B".%2"8(/",%&.(="=Q*%O%2"$**$%:"."0*B*./f%M$?''% (.93'/$H% -I*%J*'/%13B".%2"8(/",%&.(="=Q*%O%6*A"$9%)H'/*Bf%M$?''%(.93'/$H% -I*%J*'/%?;%",,%M$(/*$("G%R%8*$3'"I"".% c(((f -I*%J*'/%?;%2[\%2?BB(/B*./%?.%13B".%2"8(/",%:"."0*B*./%O%M$?''% (.93'/$H% c(qf -I*%J*'/%?;%2?$8?$"/*%2?BB(/B*./%?.%1NPX%O%M$?''%(.93'/$H% ]F 13B".%2"8(/",%)I"$(.0%D?$3B% (F )*="8%8*'*$/"%9(J*$(+".%+*'*B8"/".%3./3+%'I"$(.0g B*B8$*'*./"'(+".%(.('("=;%9".%13B".%2"8(/",%:"."0*B*./.H"G% '*I(.00"%9"8"/%9(4"9(+".%'*J"0"(%8*BJ*,"4"$".%3./3+%8*.0*BJ".0".% '('/*B%8*.0*,?"".%13B".%2"8(/",%9(%8*$3'"I""..H"%B"'(.0LB"'(.0% ((F )*="8%8*'*$/"%B*.H"B8"(+".%06<86(9&8$*'*./"'(%'I"$(.0%Y(.;?$B"'(% 13B".%2"8(/",%H".0%9"8"/%9(83J,(+"'(+".ZG%H".0%"+".%9(J"0(+".% +*8"9"%'*,3$3I%8*'*$/"%&12)G%'*I(.00"%9"8"/%9(4"9(+".%9?+3B*./"'(% 8*BJ*,"4"$".%13B".%2"8(/",F% 2012 Indonesia Human Capital Study 7

8 :".;""/%<*.=.0%>"0(%<*'*$/"% af 13B".%2"8(/",%>*.MIB"$+% (F <*'*$/"%9"8"/%B*,"+3+".%J*.MIB"$+%B*.0*."(%'('/*B%8*.0*,?,"".% 13B".%2"8(/",%H".0%*;*+=;G%J"(+%/*$I"9"8%8*$3'"I"".%'*4*.('%"/"3%,(./"'%'*+/?$",F% ((F <*'*$/"%9"8"/%B*,"+3+".%J*.MIB"$+%8"'M"%*Q*./%&12)%9*.0".%/*/"8% B*,"+3+".%+?./"+%9".%'/39(%J".9(.0%"./"$%'*'"B"%8*'*$/"G%'*'3"(% 9*.0".%+*'*8"+"/".%B"'(.0LB"'(.0%8*'*$/"F% 2012 Indonesia Human Capital Study 8

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c%Y12&Z% %((F%%%X*/%<$?B?/*$%)M?$*%YX<)Z%3./3+%8*$3'"I"".% %(((F%13B".%2"8(/",%)M?$*%Y12%)M?$*Z% %(QF%13B".%2"8(/",%&.(="=Q*% %QF%%N?B(/B*.%2[\% %Q(F%N?B(/B*.%1NPX% SF%%%%%%12&% %(F%"/"%9("BJ(,%9"$(%,"8?$".%+*3".0".%8*$3'"I"".%H".0%'39"I%9("39(/G% %((F%"/"%H".0%9(J3/3I+".%"9","I%C% % %EF%-?/",%8*.9"8"/".%8*$3'"I"".%% % %PF%@3B,"I%;3,,L=B*%*h3(Q",*./% % %RF%-?/",%?8*$"=.0%*c8*.'*% % %SF%-?/",%J("H"%+?B8*.'"'(% % %TF%-?/",%J("H"%+?B8*.'"'(%3./3+%*c*M3=Q*% 2012 Indonesia Human Capital Study 9

10 :*/?9?,?0(%&12)% ]F%-?/",%J("H"%+?B8*.'"'(%3./3+%,*Q*,%B"."0*B*./% EUF%-?/",%J("H"%/$"(.(.0% '*.9($(% 8*$3'"I"".% D?$B%12&%9"8"/%9(,(I"/%9(%;?$B%.?B?$%P%% &.9(+"/?$%H".0%9(3+3$%"9","I% EF%&.9*c%9","B%13B".%2"8(/",%[`*M=Q*.*''G%/*$9($(%9"$(%% %"F%6*Q*.3*%D"M/?$% %JF%[c8*.'*%D"M/?$% %MF%&.M?B*%D"M/?$% %9F%13B".%2"8(/",%6*/3$.%?.%&.Q*'/B*./% PF%&.9*c%9","B%13B".%2"8(/",%i",3"=?.G%/*$9($(%9"$(% % %"F%2?B8*.'"=?.%6*Q*.3*%<*$M*./% %JF%2?B8*.'"=?.%[c8*.'*%<*$M*./% %MF%2?B8*.'"=?.%D"M/?$% %9F%[cM*M3=Q*%2?B8*.'"=?.%D"M/?$% %*F%:"."0*B*./%2?B8*.'"=?.%D"M/?$% 2012 Indonesia Human Capital Study 10

11 :*/?9?,?0(%&12)% RF%&.9*c%9","B%13B".%2"8(/",%&.Q*'/B*./G%/*$9($(%9"$(%% "F%*Q*,?8B*./%6"/*%% JF%-$"(.(.0%&.Q*'/B*./% MF%-$"(.(.0%2?'/%D"M/?$% SF%&.9*c%9","B%13B".%2"8(/",%*8,*=?.G%/*$9($(%9"$(%% "F%i?,3./"$H%-3$.%\Q*$% JF%&.Q?,3./"$H%-3$.%\Q*$% MF%-?/",%)*8"$"=?.%6"/*% TF%X<)%\$0".('"'(% (F "/"%'"B8,(.0%9"$(%EUU%?$".0%+"$H"A".%9(%8*$3'"I"".% H".0%9("BJ(,%'*M"$"%"M"+%9"$(%'*B3"%,*Q*,G%'*B3"%J"0(".g 9(Q('(G%H".0%J('"%B*A"+(,(%'*,3$3I%+"$H"A".%9","B% 8*$3'"I"".% ((F (((F WF%12%)M?$*% (,"+3+".%'*M"$"%"9LI?M%9(/"I3.%8*,"+'"."".%'/39(% &.9(+"/?$%H".0%9(3+3$%"9","I%.(,"(%X<)%?$0".('"'(f% '*J*$"8"%J*'"$%+"$H"A".%B*$*+?B*.9"'(+".%?$".0%,"(.% 3./3+%J*+*$4"%9(%8*$3'"I"".%/*B8"/.H"%J*+*$4"% D?$B%X<)%\$0".('"'(%9"8"/%9(,(I"/%9(%;?$B%.?B?$%R% O ((F "/"%'"B8,(.0%9"$(%EUU%?$".0%+"$H"A".%9(%8*$3'"I"".% H".0%9("BJ(,%'*M"$"%"M"+%9"$(%'*B3"%,*Q*,G%'*B3"%J"0(".g 9(Q('(G%H".0%J('"%B*A"+(,(%'*,3$3I%+"$H"A".%9","B% 8*$3'"I"".% %2"/"/".%C% %6*'8?.9*.%12%)M?$*%J('"%9(8"+"(%'*J"0"(%$*'8?.9*.%12% )M?$*% (,"+3+".%'*M"$"%"9LI?M%9(/"I3.%8*,"+'"."".%'/39(% 2012 Indonesia Human Capital Study 11

12 :*/?9?,?0(%&12)% (((F% %]F%12%&.(="=Q*% %&.9(+"/?$%H".0%9(3+3$%9","B%12%)M?$*%"9","I%8*.(,"(".% +"$H"A".%/*$I"9"8%8*,"+'"."".%8*.0*,?,"".%13B".% 2"8(/",%)H'/*B%9(%8*$3'"I""..H"G%B*,(83=C% d e j k l m n o p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d e j -"I3.%,",3%YPUEEZG%H".0%'39"I%9(+*$4"+".% -"I3.%(.(%YPUEPZG%H".0%'*9".0%9(+*$4"+".% -"I3.%9*8".%YPUERZG%H".0%"+".%9(+*$4"+".%Y'39"I% 9($*.M"."+".Z% %((F%^./3+%(.('("=;%H".0%'39"I%9(+*$4"+".%9".%H".0%'*9".0%9(+*$4"+".G% 9"B8"+%"8"%'"4"%H".0%9(=BJ3,+".%9"$(%8$?0$"B%/*$'*J3/G%J"(+% '*M"$"%h3".=/"=Q*%"/"383.%h3",(/"=;F% 2012 Indonesia Human Capital Study 12

13 :*/?9?,?0(% % %af%n?b(/b*.%1npx% %%%%%%%%% %>*$38"% )*,;%O"''*''B*./ %'*J*$"8"%J*'"$%+?B(/B*.%8*$3'"I"".% /*$I"9"8%8*.0*,?,"".%13B".%2"8(/",%H".0%/*$3".0%9","B%1NPXF% ^./3+%N?B(/B*.%1NPX%9"8"/%9(,(I"/%9(%;?$B%.?%]% % %N?B(/B*.%2[\% %(F%<*$'8*+=;%2[\%B*.0*."(%/"./".0".%2[\%9","B%B*.0*,?,"%13B".% 2"8(/",%9(%<*$3'"I""..H"% %((F%&.('"=;%2[\%H".0%,*J(I%3./3+%B.*0*$=%/*$I"9"8%/*B8"/.H"% /*$'*J3/F%% 2012 Indonesia Human Capital Study 13

14 <*.9"#"$".%5% <*.03B83,".% 9"/"% _.",('"%'/39(% Y/"I"8%EZ% <$*'*./"'(%5% q"a".m"$"% _.",('"%'/39(% Y/"I"8%PZ% _88$*M("=?.% *Q*./% EF (F <"$"%8*'*$/"%"+".%B*.*$(B"%'+).%*&=2).>&9".&?62#&H".0%)^_1%9(('(% 9*.0".%9"/"L9"/"%H".0%9(8*$,3+".%9".%+*B39(".%9('*$"I+".%+*8"9"% 3."B('G%/*$9($(%9"$(C% ((F d e j k l D?$B%<*.9"#"$".% D?$B%12&% D?$B%X<)% D?$B%12%)M?$*% D?$B%12%&.(="=Q*% <*.0?,"I".%9"/"%3./3+%B*.9"8"/+".%.(,"(%12&G%X<)G%9".%12%)M?$*G% 9(,"+3+".%9*.0".%'('/*BG%12&)%Y13B".%M"8(/",%&.;?$B"=?.%)H'/*BZ% 2012 Indonesia Human Capital Study 14

15 PF RF SF _.",('"%'/39(%Y/"I"8%EZ% "/"L9"/"%/*$'*J3/%H".0%+*B39(".%9(+",+3+"'(%?,*I%3."B('%B*.4"9(%.(,"(L.(,"(%/*$/*./3G%H"(/3%% (F 13B".%2"8(/",%&.9*c%Y12&ZG% ((F (((F X<)%<*$3'"I"".% 13B".%2"8(/",%)M?$*%Y12%)M?$*Z% (F <"$"%8".*,('%9","B%8$?'*'%A"A".M"$"%/*$9($(%9"$(%<$"+='(%13B".% 2"8(/",G%7*"9*$%'3"/3%8*$3'"I"".G%N?.'3,/".%3."B('G%9".%:"4","I% >3'(.*''%6*Q(*AF% ((F <"9"%/"I"8%(.(%/*$J"0(%9","B%P%J"0(".C% d q"a".m"$"%9*.0".%2[\% )*'(%A"A".M"$"%(.(%,*J(I%B*BJ"I"'%+?B(/B*.%2[\%9","B% 8*.0*BJ".0".%13B".%2"8(/",%9(%8*$3'"I""..H"%9".%J"0"(B"."% 2[\%B*.0I"9"8(%+*.9","%H".0%9(/*B3(.H"% e q"a".m"$"%9*.0".%8"$"%7*"9*$'%13b".%2"8(/",% <"9"%/"I"8%(.(G%8"$"%8*'*$/"%"+".%B*B8$*'*./"'(+".%(.('("=;L (.('("=;%'('/*B%13B".%2"8(/",%H".0%"9"%9(8*$3'"I""..H"%+*8"9"% 8".*,('F%<$*'*./"'(%(.(%9*.0".%B*BJ"A"%J3+=%9?+3B*./"'(% (.('(/"=;%/*$'*J3/F% _.",('"%)/39(%Y/"I"8%PZ% "$(%I"'(,%'*'(%8$*'*./"'(%9".%A"A".M"$"G%"+".%9(".",('"%?,*I%8"$"%=B%@3$(G% 3./3+%B*.9"8"/+".%.(,"(C% (F 13B".%2"8(/",%&.(="=Q*% ((F 2[\%2?BB(/B*./% 2012 Indonesia Human Capital Study 15

16 TF (F _8$*'("'(%3./3+%8*$3'"I"".%9","B%8*.0*,?,"".%13B".%2"8(/",G% 9*.0".%J*J*$"8"%+"/*0?$(% d -I*%J*'/%?;%13B".%2"8(/",%&.9*cG%R%8*$3'"I"".%9"$(%'*="8%4*.('% (.93'/$(% e -I*%J*'/%?;%[B8,?H**%X*/%<$?B?/*$%)M?$*G%R%8*$3'"I"".%9"$(% '*="8%4*.('%(.93'/$(% j -I*%J*'/%13B".%2"8(/",%&.(="=Q*%O%2I".0*%:"."0*B*./f%M$?''% (.93'/$H% k -I*%J*'/%13B".%2"8(/",%&.(="=Q*%O%<*$;?$B".M*%:"."0*B*./% )H'/*Bf%M$?''%(.93'/$H% l -I*%J*'/%13B".%2"8(/",%&.(="=Q*%O%[B8,?H**%)*,;%)*$Q(M*f%M$?''% (.93'/$H% m -I*%J*'/%13B".%2"8(/",%&.(="=Q*%O%2?B8*/*.MH%:"."0*B*./f% M$?''%(.93'/$H% n -I*%J*'/%13B".%2"8(/",%&.(="=Q*%O%<*?8,*%*Q*,?8B*./f%M$?''% (.93'/$H% o -I*%J*'/%13B".%2"8(/",%&.(="=Q*%O%23,/3$*%*Q*,?8B*./f%M$?''% (.93'/$H% p -I*%J*'/%13B".%2"8(/",%&.(="=Q*%O%6*M$3(/B*./f%M$?''%(.93'/$H% r -I*%J*'/%13B".%2"8(/",%&.(="=Q*%O%2"$**$%:"."0*B*./f%M$?''% (.93'/$H% s %%-I*%J*'/%13B".%2"8(/",%&.(="=Q*%O%6*A"$9%)H'/*Bf%M$?''% (.93'/$H% %%%%%%%%-I*%J*'/%?;%",,%M$(/*$("G%R%8*$3'"I"".% t -I*%J*'/%?;%2[\%2?BB(/B*./%?.%13B".%2"8(/",%:"."0*B*./%O%%%%%% M$?''%(.93'/$H% u -I*%J*'/%?;%2?$8?$"/*%2?BB(/B*./%?.%1NPX%O%M$?''%(.93'/$H% 2012 Indonesia Human Capital Study 16

17 ((F % )*="8%8*'*$/"%'/39(%"+".%B*.*$(B"%P%$*8?$/%'/39(G%H"(/3% d 6*8?$/%PUEP%&12)%b*.*$(M%YM$?''%(.93'/$H%L%'*B3"%8*'*$/"Z% e 6*8?$/%PUEP%&12)%'8*'(K+%8*$%8*$3'"I"".% (((F <*BJ*,"4"$".%9"$(%/*./".0%8*.0*,?,"".%13B".%2"8(/",% d e <"9"%*Q*./%(.(G%"+".%9(,"+3+".%01$2)%3&9".%8*BJ*,"4"$".%9"$(% 8"$"%8*'*$/"%'/39(%9"$(%8*.0*,?,"".%13B".%2"8(/",F% <"$"%8*'*$/"%9(I"$"8+".%B*BJ*$(+".%8*BJ*,"4"$".%/*./".0% 8*.0*,?,"".%13B".%2"8(/",%9(%8*$3'"I""..H"%H".0%J('"%9(% 01$2)%3&3./3+%8*'*$/"%,"(.% 2012 Indonesia Human Capital Study 17

18 2012 Indonesia Human Capital Study 18

19 D?$B%X?F%E% 2?B8".H% _99$*''% <I?.*gD"c% 2?./"M/%<*$'?.% -(/,*% % [B"(,g1<% &.93'/$H% Y<(,(I%'","I%'"/3%YQZZ% <*$/".(".% <*$/"BJ".0".% &.93'/$(%"'"$%5%N(B("% " -"."B".%<".0".% " <*$+*J3.".% " <*/*$."+".% " <*$(+".".% " 7"(..H"% " >"/3J"$"% " :(.H"+%5%b"'%>3B(% " 7?0"B%5%:(.*$",%7"(..H"% " >"/3LJ"/3".% " 7"(..H"% " )*B*.% " N*$"B(+G%<?$'*,*.%5%N"M"% " 7?0"B%5%)*4*.('.H"% " N(B("% " <,"'=+%5%N*B"'".% " <"+".%-*$."+% " N"H3%5%<*.0?,"I"..H"% " <3,8%5%N*$/"'% " 7"(..H"% _.*+"%&.93'/$(% &.93'/$(%>"$".0%N?.'3B'(% <$?8*$=%5%6*",%['/"/% " \/?B?=;%5%N?B8?.*..H"% " -*+'=,%5%b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ndonesia Human Capital Study 19

20 Tahun D?$B%X?F%P% Total Revenue (IDR ) Total FTE (#) Total Operating Expense (IDR ) Total Compensation Cost (IDR ) Executive Compensation Cost (IDR ) Number of Executive (#) All Management Level Compensation Cost (IDR ) Number of Management (#) Number of Employee Trained (#) Training Cost (IDR ) Voluntary Separation (#) Involuntary Separation (#) Head-count (#) 2012 Indonesia Human Capital Study 20

21 N*/*$".0".%D?$B%X?F%P% Revenue Adalah pendapatan yang diperoleh dari kegiatan bisnis, biasanya diperoleh dari penjualan barang dan pelayanan jasa untuk pelanggan. Beberapa perusahaan menerima pendapatannya dari bunga, deviden, dan royalti yang dibayarkan oleh perusahaan lain untuk mereka FTE (Full-time Equivalent) Adalah cara untuk mengukur jumlah waktu (keterlibatan) karyawan di perusahaan. Nilai FTE 1.0 berarti karyawan yang bersangkutan adalah pegawai tetap, sementara untuk FTE 0.5 berarti karyawan adalah hanya bekerja paruh waktu. Operating Expenses (OPEX) Adalah biaya berkelanjutan untuk menjalankan produksi, bisnis, atau sistem. Secara singkat, ini merupakan biaya yang dikeluarkan untuk mengubah penyediaan menjadi produk. Operating expenses juga termasuk kedalam penyusutan mesin yang digunakan selama proses produksi. Compensation Cost Adalah total gaji/kompensasi untuk membayar karyawan selama bekerja di perusahaan Executive Compensation Cost Adalah total gaji/kompensasi dari para Direktur dan Komisaris yang diberikan oleh perusahaan. Biasa berupa gaji pokok, bonus, saham dan keuntungan lain dari perusahaan Number of Executive Adalah jumlah anggota Direksi dan Jumlah anggota Komisaris All Management Level Compensation Cost Adalah total gaji yang diterima oleh seluruh level manajemen di perusahaan. Level manajemen adalah orang-orang yang memiliki bawahan (Manajerial), tidak termasuk Direksi dan Komisaris. Number of Management Adalah jumlah karyawan pada level manajemen Number of Employee Trained Adalah jumlah karyawan yang telah ditraining dalam waktu tertentu Indonesia Human Capital Study 21

22 N*/*$".0".%D?$B%X?F%P% Training Cost Adalah total biaya yang dikeluarkan untuk training dalam periode tertentu Voluntary Separation Adalah jumlah karyawan yang keluar dari perusahaan secara sukarela. Involuntary Separation Adalah jumlah karyawan yang keluar dari perusahaan secara tidak sukarela, seperti pensiun dan PHK. Head-Count Adalah jumlah karyawan yang dipekerjakan pada suatu perusahaan 2012 Indonesia Human Capital Study 22

23 D?$B%X?F%R% 2?B8".H% X"B*% PERTANYAAN: Seberapa besar kecenderungan anda untuk merekomendasikan perusahaan tempat anda bekerja kepada orang lain? JAWABAN: N*B3.0+(.".%N*M(,% N*B3.0+(.".%>*'"$% Catatan: Beri tanda silang pada jawaban diatas. Makin besar nilai yang ada berikan, makin besar kemungkin anda untuk merekomendasikan kepada orang lain. Berikan alasan, mengapa Anda memberikan nilai tersebut: 2012 Indonesia Human Capital Study 23

24 D?$B%X?F%S% 2?B8".H% X"B*% Catatan: Beri tanda silang pada setiap pertanyaan dibawah ini. Makin besar nilai yang anda berikan, makin BAIK anda menilai sistem dalam perusahaan anda. )".0"/%>3$3+% )".0"/%>"(+% ".43/%%% 2012 Indonesia Human Capital Study 24

25 D?$B%X?F%T% %%%%%%%% %%%%%%%%X"B"%)*$(+"/%<*+*$4"% %C% %%%%%%%%_,"B"/%)*$(+"/%<*+*$4"% %C% %C% %%%%%%%%N*/3"%)*$(+"/%<*+*$4"%% %C% %%%%%%%%)*+$*/"$('%%%%%%%%%%%%%%%%%%%%%%%%%%%C% PF >"0"(B"."%8?,"%H".0%9(/*$"8+".%9","B%B*.H*8"+"=%<N>% Y8*$4".4(".%+*$4"%J*$'"B"Zv% RF _8"+"I%$*Q(*A%<N>%9(,"+3+".%'*M"$"%8*$(?9(+v%>"0"(B"."%8?,"% B*$*Q(*A%<N>%v%% SF _8"%'"4"%J*./3+%9".%8?,"%+?B3.(+"'(%9".%H".0%9(,"+3+".%?,*I% 8*$3'"I"".%9".%'*$(+"/%8*+*$4"%3./3+%B*.(.0+"/+".% +*I"$B?.('".%I3J3.0".%&.93'/$(",v% TF >*$(+".%*Q(9*.M*%9"$(%4"A"J".%X?%S%9("/"'F% WF _9"+"I%&.('("=;%%H".0%9"/".0.H"%9"$(%'*$(+"/%8*+*$4"%3./3+% B*.(.0+"/+".%+*I"$B?.('".%I3J3.0".%(.93'/$(",%9*.0".% 8*$3'"I"".%v%)*J3/+".%&.'("=;%/*$'*J3/F%% '*,3$3I%'*$(+"/%8*+*$4"% % 2012 Indonesia Human Capital Study 25

26 D?$B%X?F%W% Berikut ini beberapa inisiatif yang berhubungan dengan pengelolaan sistem Human Capital di perusahaan yang SUDAH selesai dilakukan tahun 2011 dan DAMPAK yang ditimbulkan dari inisiatif tersebut (kuantitatif / kualitatif) No Inisiatif Dampak 2012 Indonesia Human Capital Study 26

27 D?$B%X?F%W% Berikut ini beberapa inisiatif yang berhubungan dengan pengelolaan sistem Human Capital di perusahaan yang SEDANG dilakukan di tahun 2012, dan jika ada yang SUDAH selesai dikerjakan, DAMPAK yang ditimbulkan dari inisiatif tersebut (kuantitatif / kualitatif). No Inisiatif yang sudah dilakukan Dampak No Inisiatif (yang masih dilakukan) 2012 Indonesia Human Capital Study 27

28 D?$B%X?F%W% Berikut ini beberapa inisiatif penting yang berhubungan dengan pengelolaan sistem Human Capital di perusahaan yang SUDAH DIRENCANAKAN akan dilaksanakan pada tahun 2013 No Inisiatif 2012 Indonesia Human Capital Study 28

29 D?$B%X?F%]% Jelaskan apa saja yang telah dilakukan oleh perusahaan selama tahun 2011 dalam menjalankan Komitmen terhadap Hari Kinerja Karyawan Nasional(HK2N) : No Komitment 1 Mengakui dan menyadari bahwa Karyawan adalah salah satu aset terpenting perusahaan, yang harus dikelola dengan sebaik-baiknya a. b. c. d. e. 2 Peduli dan berani dalam melakukan investasi Human Capital untuk memberdayakan dan meningkatkan kinerja karyawan a. b. c. d. e. 7".43/%% 2012 Indonesia Human Capital Study 29

30 D?$B%X?F%]% No Komitment 3 Mendorong terciptanya reward and punishment yang adil dan transparan, untuk meningkatkan kinerja, kesejahteraan karyawan, danperusahaan a. b. c. d. e. 4 Bekerjasama dengan semua pihak untuk bersama-sama mendorong dan menyelesaikan permasalahan strategis pengelolaan HumanCapital, guna meningkatkan kinerja karyawan dan daya saing perusahaan-perusahaan di Indonesia a. b. c. d. e Indonesia Human Capital Study 30

31 &.;?$B"'(%,*J(I%,".43/G%I3J3.0(C% 3."B('%13B".%2"8(/",% _.(''"G%".(''"w93."B('FM?F(9G%/*,C%YUPEZ%T]PFU]WEG%;"cC%YUPEZ%T]PFU]WP% >3'(.*''%6*Q(*A% x3,(g%$*9"+'(j3b.wh"i??fm?bg%1<c%uaepfa]wafera% 2012 Indonesia Human Capital Study 31