SESI 1 PENGERTIAN PERILAKU ORGANISASI

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1 SESI 1 PENGERTIAN PERILAKU ORGANISASI

2 Definisi Manager dan Organisasi Managers get things done through other people make decisions, allocate resources, direct the activities of others to attain goals. Organization conciously coordinated social unit, composed of two or more people, functions on a relatively continuous basis to achieve a common goal or set of goals Partono - Telkom University

3 APA YANG DILAKUKAN MANAJER Di dalam s/ organisasi harus ada individu yang bertanggung jawab untuk menentukan sasaran dan mencapai sasaran tersebut Penanggung jawab tersebut biasanya dikenal dengan istilah MANAJEMEN Istilah manajemen mengandung 3 unsur manajerial: Fungsional Peran Ketrampilan Partono - Telkom University

4 FUNGSI MANAJEMEN Merencanakan penetapan tujuan, strategi, dan taktik Mengorganisir menentukan tugas yg dikerjakan, siapa yg mengerjakan, struktur pelaporan, kewenangan memutuskan Memimpin mengarahkan, mengkoordinasi, memotivasi, & mengelola tim kerja Mengontrol memantau, mengevaluasi, merevisi Partono - Telkom University

5 PERAN MANAJEMEN Interpersonal. Informasional Pengambil Keputusan Sebagai tokoh utama, tugas seremonial & simbolis. Monitor informasi internal & eksternal Entrepreneur (seeking opportunities & initiate project) Sebagai pemimpin (motivasi, mengarahkan) Penyebar informasi (ke lingkungan internal) Problem handler Sebagai penghubung (interaksi dengan pihak lain) Juru bicara (eksternal) Resources Allocator Negotiator Partono - Telkom University

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7 KETRAMPILAN MANAJEMEN TEKNIS Ability to apply specialized knowledge or expertise. Learned through extensive education & experience. Personal Ability to understand, communicate with, motivate, & support other people, both individually and in groups Konseptual Mental ability to analyze and diagnose complex situations. Conceptual skills (identify problems, develop alternative solutions, evaluate those alternative solutions, & select the best one, organize a plan of action and then execute it. Partono - Telkom University

8 AKTIVITAS SUKSES vs EFEKTIF Apakah manajer paling sukses juga merupakan manajer paling efektif? 4 aktivitas manajer menurut Fred Luthans: Manajemen tradisional merencanakan, memutuskan, mengevaluasi Komunikasi dan administrasi Manajemen SDM Mengembangkan jaringan (sosialisasi) Distribusi waktu rata2 : 32% 29% 20% 19% Aktivitas apa yang paling penting dalam penilaian keberhasilan seorang manajer? Partono - Telkom University

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10 ORGANIZATION BEHAVIOR a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization s effectiveness study of what people do in an organization and how their behavior affects the organization s performance Core topics : motivation, leader behavior and power, interpersonal communication, group structure and processes, learning, attitude development and perception, change processes, conflict, work design, & work stress Partono - Telkom University

11 PERILAKU ORGANISASI Cakupan PO : pekerjaan, kerja, kehadiran, turnover, produktivitas, kinerja, dan manajemen. Studi kasus : amati salah aktivitas seseorang di lingkungan kampus dan prediksikan apa yang mendorong dia melakukan hal itu Partono - Telkom University

12 PERILAKU ORGANISASI Studi sistematis mempelajari hubungan, mengkaitkan sebab akibat, & menyimpulkan berdasar bukti ilmiah Intuisi A gut feeling not necessarily supported by research, common sense Tujuan PO a/ mengganti/mengubah pandangan yg sudah tertanam, dengan memberikan fakta berbasis ilmu pengetahuan & penelitian. Partono - Telkom University

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14 ILMU PENDUKUNG PO Psikologi. Ilmu yg mengukur, menjelaskan, mengubah perilaku manusia Psikologi sosial. Memadukan konsep psikologi dengan sosiologi yang fokus pada pengaruh seseorang kepada yang lain Sosiologi. Studi mengenai manusia dalam kaitannya dengan lingkungan sosial budaya Antropologi. Mempelajari manusia dan aktivitasnya. Membantu memahami perbedaan nilai Partono - Telkom University

15 HAL MUTLAK DALAM PO Hanya ada sedikit prinsip universal yang menjelaskan PO Tidak ada yang pasti dalam studi PO karena melibatkan manusia Mempelajari PO harus mempertimbangkan kondisi situasional & banyak kemungkinan Manusia adalah makhluk yang kompleks Dalam situasi yang sama, 2 orang, bagaimana mereka bersikap? 1 orang, situasi yang berbeda, bagaimana mereka bersikap? Partono - Telkom University

16 Contingency Variable (Z) Independent Variable (X) Dependent Variable (Y) In American Culture Boss Gives Thumbs Up Sign Understood as Complimenting In Iranian or Australian Cultures Boss Gives Thumbs Up Sign Understood as Insulting - Up Yours! Partono - Telkom University

17 CHALLENGES & OPPORTUNITIES Responding to Economic Pressures Responding to Globalization Managing Workforce Diversity Improving Quality and Productivity Improving Customer Service Improving People Skills Stimulating Innovation and Change Coping with Temporariness Working in Networked Organizations Helping Employees Balance Work-Life Conflicts Creating a Positive Work Environment Improving Ethical Behavior Partono - Telkom University

18 Kondisi Ekonomi Effective management when economic crisis Dealing with difficult activities such as firing employees, motivating employees to do more with less and working through the stress employees feel when they are worrying about their future. Focuses on issues such as stress, decision making, and coping during difficult times Partono - Telkom University

19 Globalisasi More foreign assignment Work in multi-nations, culture, and race environment Movement jobs to the lower cost labor Partono - Telkom University

20 Keragaman Angkatan Kerja Perubahan demografi penduduk Indonesia Perkembangan tuntuan keahlian Keragaman kepentingan dan sasaran individu Y Generations, & future generations Partono - Telkom University

21 More services Peningkatan Layanan Pelanggan More job need to interact with customer Organization has to make sure their employee attitude & behavior associate dwith the customer Partono - Telkom University

22 Peningkatan Ketrampilan Karyawan Complex work need new skills and ability Technology development demand employee to adjust their skills Manager should be aware of the requirement and take step to help in the adjustmen proccess Partono - Telkom University

23 Inovasi & Perubahan Organization needs to adjust their practices with the surrounding Creating flexible environment Continually improve the business practices Think ahead of the competitor Create new product & services Company and employee face the challenge to continually innovate Partono - Telkom University

24 Meningkatnya Kebutuhan untuk Berkembang Today strengths can become tomorrow weaknesses Need to continous knowledge & skills improvement New tools and practices in the business Today s managers and employees must learn to cope with temporariness, flexibility, spontaneity, and unpredictability. Partono - Telkom University

25 Bekerja dalam & dengan jaringan Technology & communication change the way we do our job People are more connected More collaborating in work New communication skills needed to interact in network Partono - Telkom University

26 Work-Life Balance Increasing demand in work and life Technology make work and social life difficult to separate Almost no boundaries or limit (country, time, space) Employee required to be ready all the time (long hour, after work hour, vacation) Dual career individual Work interfere the social life & vice-versa Partono - Telkom University

27 Positive Work Environment Focusing on positive side of the individu Partono - Telkom University

28 Improving Ethical Behavior When the expectation is high, employee will do whatever necessary to save them Facing the ethical dillema and ethical choices Which practices are wrong or right It is the issue of the moral principle of each individual when facing the provocative environment Partono - Telkom University

29 REFRESHMENT TANGGAPI PERNYATAAN BERIKUT!!! Apakah kita harus melaporkan jika menemui adanya penyimpangan dlm organisasi Apakah kita harus menjalankan tugas yang tidak kita setujui/sukai Apakah kita akan memberikan nilai yg bagus agar karyawan tidak di PHK Apakah kita harus berpolitik demi kemajuan karier Apakah kita layak menerima sesuatu dari mitra kerja Partono - Telkom University

30 TANTANGAN & PELUANG PO Kunci mengelola PO adalah memadukan keragaman setiap pekerja sehingga dapat secara optimal memberikan kontribusi pada peningkatan kualitas kerja atau hasil akhir. Kemampuan yang dibutuhkan untuk ini antara lain ; interpersonal komunikasi. Partono - Telkom University

31 MENGEMBANGKAN MODEL PO Model Gambaran sederhana dari beberapa fenomena nyata An abstraction of reality. A simplified representation of some real-world phenomenon 3 tingkat analisis dalam OB Individu, Kelompok, Organisasi Partono - Telkom University

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33 MENGEMBANGKAN MODEL PO Input variables like personality, group structure, and organizational culture that lead to processes. These variables set the stage for what will occur in an organization later Proccess actions that individuals, groups, and organizations engage in as a result of inputs and that lead to certain outcomes Outcomes key variables that you want to explain or predict, and that are affected by some other variables Partono - Telkom University

34 THE GOALS of OB Attitude & stress Task performance - The combination of effectiveness and efficiency at doing your core job tasks. Citizenship behavior - Discretionary behavior that contributes to the psychological and social environment of the workplace Withdrawal behavior - The set of actions employee take to separate themselves from the organization group cohesion The extent to which members of a group support and validate one another while at work. Partono - Telkom University

35 THE GOALS of OB Group functioning - The quantity and quality of a work group s output Productivity - The combination of the effectiveness and efficiency of an organization Effectiveness - The degree to which an organization meets the needs of its clientele or customers Efficiency - The degree to which an organization can achieve its ends at a low cost. Organizational survival - The degree to which an organization is able to exist and grow over the long term. Partono - Telkom University

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