USULAN STRUKTUR ORGANISASI MARINA VILLAGE HOTEL & RESORT DEWAN KOMISARIS DEWAN DIREKSI GENERAL MANAGER Financial Controller Food & Beverage Sales & Marketing Room Division Human Resources Chief Engineer Credit Restaurant & Bar Sales Front Office Personnel Purchase Restaurant & Bar Supervisor Public Relation Front Office Cashier Training Technician Chief Accounting Banquet Reservation Staff A/R Clerk Room Service Receptionist A/P Clerk Executive Chef Executive House Keeper Payroll Officer Food & Beverage Cashier Chief Security General Cashier Income Auditor Night Auditor EDP Store
STRUKTUR ORGANISASI MARINA VILLAGE HOTEL & RESORT DEWAN KOMISARIS DEWAN DIREKSI GENERAL MANAGER Financial Controller Food & Beverage Sales & Marketing Room Division Human Resources Chief Engineer Credit Restaurant & Bar Sales Front Office Personnel Purchase Restaurant & Bar Supervisor Public Relation Front Office Cashier Training Technician Chief Accounting Banquet Reservation Staff A/R Clerk Room Service Receptionist A/P Clerk Executive Chef Executive House Keeper Payroll Officer Food & Beverage Cashier Chief Security General Cashier Income Auditor Night Auditor EDP 61
LAMPIRAN 1 Diagram Arus Data untuk Prosedur Penjualan Jasa Sewa Kamar secara Langsung Tamu penyerahan data informasi pesan kamar Proses Pemesanan Kamar Penyerahan data pencatatan data tamu Receptionist data tamu yang menginap Data tamu Guest Registration 104
LAMPIRAN 2 Diagram Arus Data untuk Prosedur Pemesanan Kamar Secara Tidak Langsung Tamu Operator Reservation Pesan kamar Penyampaian telepon catat data tamu rincian data tamu Proses pemesanan kamar data tamu Reservation Form Pada Saat Tamu Check-In Tamu data tamu check-in Receptionist konfirmasi pesanan periksa data tamu Proses Check-In rincian data tamu validasi data oleh tamu Guest Registration 105
LAMPIRAN 3 Bagan Arus Reservasi Tamu Reservation clerk F.O Night Auditor Pemesanan kamar Pesanan tamu Pemeriksaan daftar reservasi Terima? Reservation form Reservation form Pre register card 1 Reservation confirmation slip Penolakan Pemesanan kamar 2 Reservation 1 Confirmation Slip Registration card File File 106
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LAMPIRAN 5 Prosedur Check-out Tamu Bellboy Receiption/ F.O Cashier Meng konfir masik an check -out Memberikan kepastian Mendatangi kamar Meneri ma konfir masi dan menerus kan ke bellboy kasir Menyiapkan bill-bill Menghantar tamu ke receiption Menanyakan room number Memastikan nama tamu Guest Bill Guest bill Rp. Rp. C/C, G/L, Voucher C/C, G/L, Voucher 108
LAMPIRAN 6 Prosedur Pembayaran Tunai Mulai Tamu membayar tunai Tanyakan jenis mata uang Rupiah? Tukar dengan Rupiah di bagian Front office Rupiah Rupiah Tamu diminta menandatangan Guest bill Closing Guest Bill diberikan pada tamu Selesai 109
LAMPIRAN 7 Proses Pembayaran Menggunakan Kartu Kredit Mulai Buka Data Print Guest Bill Guest Bill Periksa total tagihan pada Guest Bill Menerima dan periksa kartu kredit Cash Sesuai? kurang Minta C/C Rupiah Koreksi Balance Closing Guest Bill Bisa Call Bank Bisa? Guest Bill di tanda tangan tamu Entri kekurangan Memberikan Guest Bill asli pada tamu Selesai 110
LAMPIRAN 8 Prosedur Pembayaran menggunakan Guarantee Letter Mulai Periksa Guarantee Letter OK? Minta tamu membayar dengan tunai Baca isi Guarantee Letter Sesuai? Split Guest Bill Minta tamu tanda tangan Guest Bill Extra Bill Closing Guest payment Record Selesai 111
LAMPIRAN 9 Prosedur Pembayaran menggunakan Voucher Prosedur Pembayaran menggunakan Voucher Mulai Periksa voucher OK? Baca isi voucher Minta tamu membayar dengan tunai Sesuai? Minta tamu tanda tangan Guest Bill Split Guest Bill Extra Bill Closing Guest payment Record Selesai 112
DAFTAR RIWAYAT HIDUP Nama : sica Leonita NRP : 0351157 Tempat / Tgl Lahir : Garut, 12 Juli 1985 Alamat : Jl. Guntur. 143 Garut-44116 Telepon : 081323033399 Pendidikan : 2003 -..., Universitas Kristen Maranatha, Fakultas Ekonomi (Jurusan S1 Akuntansi) 2000-2003, SMUK 2 BPK PENABUR, Bandung 1997-2000, SLTP Daya Susila, Garut 1991-1997, SD Daya Susila, Garut 113