DAFTAR ISI. ABSTRAK... vii. KATA PENGANTAR...viii. DAFTAR ISI... x. DAFTAR TABEL... xv. DAFTAR GAMBAR... xix. DAFTAR LAMPIRAN...

Transkripsi

1 DAFTAR ISI Halaman ABSTRAK... vii KATA PENGANTAR...viii DAFTAR ISI... x DAFTAR TABEL... xv DAFTAR GAMBAR... xix DAFTAR LAMPIRAN...xxiii BAB I PENDAHULUAN Latar Belakang Masalah Perumusan Masalah Pembatasan Masalah Tujuan Manfaat Sistematika Penulisan... 6 BAB II LANDASAN TEORI Hotel Tipe Hotel Operasional Hotel Secara Umum Front Office House Keeping Food & Beverage Travel Agent Administrasi Hotel Pada New Cahaya Hotel x

2 2.3 Sistem Informasi Quality Of Information Time Dimension Content Dimension Form Dimension Additional Characteristics Sistem Administrasi Konsep Basis Data Software Engineering Body of Knowledge Requirements Desain Construction Bahasa Pemrograman PHP Database MySQL Testing dan Implementasi BAB III ANALISIS DAN PERANCANGAN SISTEM Identifikasi Masalah dan Analisis Permasalahan Alur Sistem Reservasi Saat Ini Alur Sistem Check In Saat Ini Alur Sistem Airport Shuttle Services Saat ini Alur Sistem Mencatat Log Book Saat ini Alur Sistem Welcome / Evening Drink Services Saat ini Alur Sistem Breakfast Services Saat ini xi

3 3.1.7 Alur Sistem Wake Up Call Services Saat ini Alur Sistem Restaurant Sales Saat ini Alur Sistem Drugstore Sales Saat ini Alur Sistem F&B Audit Saat ini Alur Sistem Laundry Services Saat ini Alur Sistem Night Audit Saat ini Alur Sistem Check Out Saat ini Alur Sistem Room Maintenance Saat ini Alur Sistem Minibar & Rooms Charge Reporting Saat ini Alur Sistem HK Rooms Reporting Saat ini Alur Sistem Bill Audit & Monthly Summary Reporting Saat ini Permasalahan Analisis Pada Alur Sistem Reservation Analisis Pada Alur Sistem Check In Analisis Pada Alur Sistem Airport Shuttle Services Analisis Pada Alur Sistem Pencatatan Log Book Analisis Pada Alur Sistem Welcome / Evening Drink Analisis Pada Alur Sistem Breakfast Order Analisis Pada Alur Sistem Wake Up Call Services Analisis Pada Alur Sistem Restaurant Sales Analisis Pada Alur Sistem Drugstore Sales Analisis Pada Alur Sistem F&B Audit Analisis Pada Alur Sistem Laundry Services xii

4 Analisis Pada Alur Sistem Night Audit Analisis Pada Alur Sistem Check Out Analisis Pada Alur Sistem Room Maintenance Analisis Pada Alur Sistem Mini Bar & Rooms Charge Reporting Analisis Pada Alur Sistem HK Rooms Reporting Analisis Pada Alur Sistem Bill Audit & Monthly Summary Reporting Solusi Permasalahan Kebutuhan Perangkat Lunak (Software Requirement) Desain Sistem (Software Design) Context Diagram HIPO Data Flow Diagram Entity Relationship Diagram Struktur Basis Data Interface Design Desain Arsitektur Jaringan BAB IV IMPLEMENTASI DAN EVALUASI Implementasi Penjelasan Penggunaan Aplikasi Halaman Utama Form Master Transaction Form xiii

5 4.2.4 Report Uji Coba Fungsional dan Uji Coba Non-Fungsional Uji Coba Fungsional Pada Front Office Uji Coba Fungsional Pada Food & Beverage Uji Coba Fungsional Pada House Keeping Uji Coba Fungsional Pada Accounting Uji Coba Fungsional Pada Operational Manager Uji Coba Non-Fungsional Evaluasi Sistem Evaluasi Sistem Terhadap Stakeholder Pembahasan BAB V PENUTUP Kesimpulan Saran DAFTAR PUSTAKA BIODATA LAMPIRAN xiv

6 DAFTAR TABEL Halaman Tabel 1.1 Detail Permasalahan Berdasarkan Quality of Information... 2 Tabel 2.1 Deskripsi Proses Administrasi Hotel Pada New Cahaya Hotel Tabel 3.1 Proses Bisnis Berdasarkan Stakeholder Tabel 3.2 Penjelasan Alur Sistem Proses Reservasi Tabel 3.3 Penjelasan Alur Sistem Check In Saat Ini Tabel 3.4 Penjelasan Airport Shuttle Service Saat Ini Tabel 3.5 Penjelasan Alur Sistem Mencatat Look Book Tabel 3.6 Penjelasan Alur Sistem Welcome atau Evening Drink Service Tabel 3.7 Penjelasan Alur Sistem Breakfast Service Tabel 3.8 Penjelasan Alur Sistem Wake Up Call Services Tabel 3.9 Penjelasan Alur Sistem Restaurant Sales Tabel 3.10 Penjelasan Alur Sistem Dragstore Sales Tabel 3.11 Penjelasan Alur Sistem F&B Audit Tabel 3.12 Penjelasan Alur Sistem Welcome atau Evening Drink Sales Tabel 3.13 Penjelasan Alur Sistem Night Audit Tabel 3.14 Penjelasan Alur Sistem Check Out Tabel 3.15 Penjelasan Alur Sistem Rooms Maintenance Tabel 3.16 Penjelasan Alur Sistem Mini Bar & Rooms Charge Reporting Tabel 3.17 Penjelasan Alur Sistem HK Rooms Reporting Tabel 3.18 Penjelasan Alur Sistem Bill Audit & Monthly Summary Reporting. 63 Tabel 3.19 Room Rates Tabel 3.20 Nomor Kamar Dan Tipe Kamar xv

7 Tabel 3.21 Inventaris Kamar Tabel 3.22 Data Daftar Harga Inventaris Kamar Tabel 3.23 Status Kamar Tabel 3.24 Data Tamu Tabel 3.25 Data Menu Restaurant Tabel 3.26 Data Produk Dragstore Tabel 3.27 Data Menu Breakfast Tabel 3.28 Data Welcome atau Evening Drink Tabel 3.29 Data Service Tabel 3.30 Data Pengguna Tabel 3.31 Detail Kebutuhan Fungsi Reservasi Tabel 3.32 Detail Kebutuhan Fungsi Check In Tabel 3.33 Detail Kebutuhan Fungsi Create Guest Folio Tabel 3.34 Detail Kebutuhan Fungsi Add Detail Guest Folio Tabel 3.35 Detail Kebutuhan Fungsi Airport Shuttle Services Tabel 3.36 Detail Kebutuhan Fungsi Wake Up Call Services Tabel 3.37 Detail Kebutuhan Fungsi Night Audit Tabel 3.38 Detail Kebutuhan Fungsi Check Out Tabel 3.39 Detail Kebutuhan Fungsi Guest Folio Payment Tabel 3.40 Detail Kebutuhan Fungsi Guest Folio Settlement Tabel 3.41 Detail Kebutuhan Fungsi Welcome Atau Evening Drink Tabel 3.42 Detail Kebutuhan Fungsi Breakfast Order Tabel 3.43 Detail Kebutuhan Fungsi Restaurant Sales xvi

8 Tabel 3.44 Detail Kebutuhan Fungsi Drugstore Sales Tabel 3.45 Detail Kebutuhan Fungsi FB Reporting Tabel 3.46 Detail Kebutuhan Fungsi Laundry Services Tabel 3.47 Detail Kebutuhan Fungsi Snack Bar Sales Tabel 3.48 Detail Kebutuhan Fungsi HK Rooms Maintenance Tabel 3.49 Detail Kebutuhan Fungsi HK Reporting Tabel 3.50 Detail Kebutuhan Fungsi Monthly Revenue Reporting Tabel 3.51 Detail Kebutuhan Fungsi Managerial Reporting Tabel 3.52 Proses Bisnis Berdasarkan Stakeholder Sesuai Sistem Baru Tabel 3.53 Jabatan Tabel 3.54 FB Type Tabel 3.55 Rooms Status Tabel 3.56 Service Type Tabel 3.57 Extra Accomodation Type Tabel 3.58 Company Tabel 3.59 Karyawan Tabel 3.60 Guest Tabel 3.61 Guest Folio Tabel 3.62 Detail Guest Folio Tabel 3.63 FB Tabel 3.64 Snack Bar Tabel 3.65 Detail Breakfast Tabel 3.66 Breakfast xvii

9 Tabel 3.67 Detail FB Sales Tabel 3.68 FB Sales Tabel 3.69 Service Tabel 3.70 Detail Laundry Service Tabel 3.71 Laundry Service Tabel 3.72 Airport Shuttle Tabel 3.73 Extra Accomodation Tabel 3.74 Rooms Tabel 3.75 Wake Up Call Tabel 3.76 Rooms Maintenance Tabel 3.77 Check In Tabel 3.78 Check Out Tabel 3.79 Reservation Tabel 3.80 Detail Reservation Tabel 3.81 Payment Tabel 3.82 Overtime Tabel 3.83 Retur Payment Tabel 3.84 Rooms Type Tabel 3.85 Sales Type Tabel 3.86 Breakfast Menu Tabel 3.87 WE Drink Tabel 3.88 Detail WE Drink Tabel 3.89 Detail Snack Bar xviii

10 Tabel 3.90 Tabel Spesifikasi Kebutuhan Perangkat Keras Tabel 4.1 Penjelasan Form Login Tabel 4.2 Penjelasan Form Rooms Availability Tabel 4.3 Penjelasan Form Rooms Type Tabel 4.4 Penjelasan Form Master Rooms Tabel 4.5 Penjelasan Form Master Guest Tabel 4.6 Penjelasan Form Master Company Tabel 4.7 Penjelasan Form Reservation Tabel 4.8 Penjelasan Form Group Reservation Tabel 4.9 Penjelasan Form Reservation List Tabel 4.10 Penjelasan Form Reservation Advance Payment Tabel 4.11 Penjelasan Create Guest Folio Tabel 4.12 Penjelasan Guest Folio List Tabel 4.13 Penjelasan Expected Arrival Tabel 4.14 Penjelasan Expected Depature Tabel 4.15 Penjelasan Restaurant Sales Tabel 4.16 Penjelasan Restaurant Sales Report Tabel 4.17 Penjelasan Printview Checkin Report Tabel 4.18 Penjelasan Printview Revenue Report Tabel 4.19 Uji Coba Fungsional Reservation Tabel 4.20 Uji Coba Fungsional Check In Tabel 4.21 Uji Coba Fungsional Create Guest Folio Tabel 4.22 Uji Coba Fungsional Add Detail Guest Folio xix

11 Tabel 4.23 Uji Coba Fungsional Check Out Tabel 4.24 Uji Coba Fungsional Guest Folio Payment Tabel 4.25 Uji Coba Fungsional Guest Folio Settlement Tabel 4.26 Uji Coba Fungsional Restaurant Sales Tabel 4.27 Uji Coba Fungsional Drugstore Sales Tabel 4.28 Uji Coba Fungsional House Keeping Tabel 4.29 Uji Coba Fungsional Monthly Revenue Reporting Tabel 4.30 Uji Coba Fungsional Managerial Reporting Tabel 4.31 Uji Coba Non-Fungsional Tabel 4.32 Uji Coba Fungsional Performance Tabel 4.33 Perbandingan Performance Administrasi Reservasi Tabel 4.34 Perbandingan Performance Administrasi Guest Folio Tabel 4.35 Perbandingan Performance Administrasi Food & Beverages Tabel 4.36 Perbandingan Performance Administrasi Room Maintenance Tabel 4.37 Perbandingan Performance Monthly Revenue Reporting Tabel 4.38 Perbandingan Performance Managerial Reporting xx

12 DAFTAR GAMBAR Halaman Gambar 2.1 Administrasi Hotel Pada New Cahaya Hotel Saat Ini Gambar 3.1 Alur Sistem Saat Ini (Current System) Gambar 3.2 Alur Sistem Proses Reservasi Gambar 3.3 Alur Sistem Check In Saat ini Gambar 3.4 Alur Sistem Airport Shuttle Services Saat ini Gambar 3.5 Alur Sistem Mencatat Log Book Gambar 3.6 Alur Sistem Welcome atau Evening Drink Services Gambar 3.7 Alur Sistem Breakfast Services Gambar 3.8 Alur Sistem Wake Up Call Services Gambar 3.9 Alur Sistem Restaurant Sales Gambar 3.10 Alur Sistem Drugstore Sales Gambar 3.11 Alur Sistem F&B Audit Gambar 3.12 Alur Sistem Laundry Service Gambar 3.13 Alur Sistem Night Audit Gambar 3.14 Alur Sistem Check Out Gambar 3.15 Alur Sistem Rooms Maintenance Gambar 3.16 Alur Sistem Mini Bar & Rooms Charge Reporting Gambar 3.17 Alur Sistem HK Rooms Reporting Gambar 3.18 Alur Sistem Bill Audit & Monthly Summary Reporting Gambar 3.19 Alur Sistem Baru Reservasi Gambar 3.20 Alur Sistem Check In Gambar 3.21 Alur Sistem Create Guest Folio xxi

13 Gambar 3.22 Alur Sistem Add Detail Guest Folio Gambar 3.23 Alur Sistem Airport Shuttle Services Gambar 3.24 Alur Sistem Wake Up Call Gambar 3.25 Alur Sistem Night Audit Gambar 3.26 Alur Sistem Check Out Gambar 3.27 Alur Sistem Guest Folio Payment Gambar 3.28 Alur Sistem Guest Folio Settlement Gambar 3.29 Alur Sistem Welcome atau Evening Drink Gambar 3.30 Alur Sistem Breakfast Order Gambar 3.31 Alur Sistem Restaurant Sales Gambar 3.32 Alur Sistem Drugstore Sales Gambar 3.33 Alur Sistem F&B Reporting Gambar 3.34 Alur Sistem Laundry Services Gambar 3.35 Alur Sistem Snack Bar Sales Gambar 3.36 Alur Sistem HK Rooms Maintenance Gambar 3.37 Alur Sistem HK Reporting Gambar 3.38 Alur Sistem Monthly Revenue Reporting Gambar 3.39 Alur Sistem Manager Reporting Gambar 3.40 Context Diagram Gambar 3.41 Diagram HIPO Gambar 3.42 Diagram HIPO Administrasi Front Office Gambar 3.43 Diagram HIPO Administrasi Food & Beverage Gambar 3.44 Diagram HIPO Administrasi House Keeping xxii

14 Gambar 3.45 Diagram HIPO Accounting Gambar 3.46 Diagram HIPO Operational Manager Gambar 3.47 DFD Level Gambar 3.48 DFD Level 1 Administrasi Front Office Gambar 3.49 DFD Level 1 Administrasi Food & Beverage Gambar 3.50 DFD Level 1 Administrasi House Keeping Gambar 3.51 DFD Level 1 Administrasi Accounting Monthly Reporting Gambar 3.52 DFD Level 1 Administrasi Managerial Reporting Gambar 3.53 DFD Level 2 Reservation Gambar 3.54 DFD Level 2 Check In Gambar 3.55 DFD Level 2 Create Guest Folio Gambar 3.56 DFD Level 2 Add Detail Guest Folio Gambar 3.57 DFD Level 2 Airport Shuttle Services Gambar 3.58 DFD Level 2 Night Audit Gambar 3.59 DFD Level 2 Check Out Gambar 3.60 DFD Level 2 Guest Folio Payment Gambar 3.61 DFD Level 2 Guest Folio Settlement Gambar 3.62 Gambar 3.63 DFD Level 2 Welcome Evening Drink DFD Level 2 Breakfast Order Gambar 3.64 DFD Level 2 Restaurant Sales Gambar 3.65 DFD Level 2 Drugstore Sales Gambar 3.66 DFD Level 2 FB Reporting Gambar 3.67 DFD Level 2 Laundry Services xxiii

15 Gambar 3.68 DFD Level 2 Snack Bar Sales Gambar 3.69 DFD Level 2 Rooms Maintenance Gambar 3.70 DFD Level 2 HK Reporting Gambar 3.71 Conceptual Data Model(CDM) Gambar 3.72 Physical Data Model(PDM) Gambar 3.73 Master Rooms Type Gambar 3.74 Add Data Rooms Type Gambar 3.75 Edit Data Rooms Type Gambar 3.76 Master Rooms Gambar 3.77 Add Data Rooms Gambar 3.78 Edit Data Rooms Gambar 3.79 Master Guest Gambar 3.80 Add Data Guest Gambar 3.81 Edit Data Guest Gambar 3.82 Single Reservation Gambar 3.83 Reservation List Gambar 3.84 Expected Arrival Gambar 3.85 Expected Departure Gambar 3.86 Hotel Bill Gambar 3.87 Restaurant Receipt Gambar 3.88 Check In Report Gambar 3.89 Revenue Report Gambar 3.90 Room Sales Report xxiv

16 Gambar 3.91 Annual Occupancy Rate Report Gambar 3.92 Desain Arsitektur Jaringan Gambar 4.1 Form Login Gambar 4.2 Rooms Availability Gambar 4.3 Master Rooms Type Gambar 4.4 Master Rooms Gambar 4.5 Master Guest Gambar 4.6 Master Company Gambar 4.7 Single Reservation Gambar 4.8 Group Reservation Gambar 4.9 Reservation List Gambar 4.10 Reservation Advance Payment Gambar 4.11 Create Guest Folio Gambar 4.12 Guest Folio List Gambar 4.13 Expected Arrival Gambar 4.14 Expected Departure Gambar 4.15 Restaurant Sales Gambar 4.16 Restaurant Sales Report Gambar 4.17 Check In Report Gambar 4.18 Revenue Report Gambar 4.19 Pengelolaan Reservasi Gambar 4.20 Pengelolaan Check In Gambar 4.21 Pengelolaan Pembuatan Guest Folio xxv

17 Gambar 4.22 Pengelolaan Add Detail Guest Folio Gambar 4.23 Pengelolaan Night Audit Gambar 4.24 Pengelolaan Check Out Gambar 4.25 Pengelolaan Payment Gambar 4.26 Pengelolaan Bill Statement Gambar 4.27 Pengelolaan Penjualan Restaurant Gambar 4.28 Pengelolaan Penjualan Drugstore Gambar 4.29 Pengelolaan FB Reporting Gambar 4.30 Pengelolaan Rooms Status Maintenance Gambar 4.31 Data Revenue Report Gambar 4.32 Data Annual Occupancy Report xxvi

18 DAFTAR LAMPIRAN Halaman Lampiran 1 Organization Lampiran 2 Department / Division Lampiran 3 Identifikasi Masalah Lampiran 4 Analisa Permasalahan Lampiran 5 Menentukan Rencana Penyelesaian Lampiran 6 Manfaat Bagi Stakeholder xxvii