ABSTRACT. Universitas Kristen Maranatha

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1 ABSTRACT The survival ofthe company is required to conductits operation seffectively and efficiently. Effectivenessas the basis forthe success and efficiency as the minimum conditionfor the survival ofthe companyin achieving over all company goals.one of the support for the implementation of anactivity to be effective and efficientis the control system that will ensure compliance with the management policy. This study seems to suggest that the structure of management control systems at Manulife Life Insurance Company of London was good, as well as with the management control system. While the performance of employees at Manulife Life Insurance Companyis a good duo. The result sof multiple regression analyzes were conducted showed that there are significant structural and process control systems for employee performance managementat Manulife LifeInsurance Company is a duo of 7.8% Key words: Structure and Process, Management Control Systems, Performance. vi

2 ABSTRAK Kelangsungan hidup perusahaan dituntut untuk melakukan kegiatan operasionalnya secara efektif dan efisien. Efektivitas sebagai dasar keberhasilan dan efisiensi sebagai syarat minimal untuk kelangsungan hidup perusahaan dalam mencapai tujuan perusahaan secara keseluruhan. Salah satu penunjang agar pelaksanaan suatu aktivitas menjadi efektif dan efisien adalah adanya sistem pengendalian yang akan menjamin dipenuhinya kebijakan manajemen. Penelitian ini memberikan pendapat bahwa struktur sistem pengendalian manajemen pada Perusahaan Asuransi Jiwa Manulife Bandung adalah baik, termasuk juga dengan proses sistem pengendalian manajemen. Sedangkan kinerja karyawan pada Perusahaan Asuransi Jiwa Manulife bandung adalah baik. Hasil dari analisis regresi berganda yang dilakukan menunjukan bahwa terdapat pengaruh struktur dan proses sistem pengendalian manajemen terhadap kinerka karyawan pada Perusahaan Asuransi Jiwa Manulife bandung adalah sebesar 7,8% Kata-kata kunci: Struktur dan Proses, Sistem Pengendalian Manajemen, Kinerja vii

3 DAFTAR ISI Halaman Halaman Judul... i Halaman Pengesahan... ii Surat Pernyataan Keaslian Skripsi... iii Kata Pengantar... iv Abstract... vi Abstrak... vii Daftar Isi... viii Daftar Gambar... xi Daftar Tabel... xii BAB I PENDAHULUAN 1.1. Latar Belakang Penelitian Identifikasi Masalah Tujuan Penelitian Kegunaan Penelitian... 5 BAB II TINJAUAN PUSTAKA, KERANGKA PEMIKIRAN DAN PENGEMBANGAN HIPOTESIS 2.1. Sistem Pengendalian Manajemen Pengertian Pengendalian Pengendalian manajemen Pengertian Sistem Pengendalian Manajemen Defenisi Sistem Pengendalian Manajemen Kakateristik Sistem Pengendalian Manajemen Struktur Sistem Pengendalian Manajemen Proses Sistem Pengendalian Manajemen Eelemen-elemen Ssitem Pengendalian Manajemen viii

4 Hubungan Sistem Pengendalian Manajemen dengan Proses Manajemen Kinerja Pengertian Kinerja Fungsi Kinerja Pengukuran Kinerja Kerangka Pemikiran Hipotesis BAB III METODE PENELITIAN 3.1. Desain Penelitian Populasi dan Sampel Teknik Pengambilan Sampel Teknik Pengumpulan Data Operasional Variabel Metode Analisis Uji Instrumen Penelitian Uji Validitas Uji Reliabilitas Uji Asumsi Klasik Uji Normalitas Uji Multikolineritas Uji Hetereskedastisitas Analisis Statistik Metode Regresi Linier Berganda Pengujian Hipotesis Koefisien Determinasi (R 2 ) BAB IV HASIL PENELITIAN DAN PEMBAHASAN 4.1.Karakterisitik Responden ix

5 4.1.1Usia Sistem Manajemen di Perusahaan Loyal Dalam Bekerja di Perusahaan Hasil Kuesioner Penelitian Struktur Sistem Pengendalian manajemen Proses Sistem Pengendalian Manajemen Hasil Pengujian Validitas Reliabilitas dan Asumsi Klasik Hasil Uji Validitas Hasil Uji Reliabilitas Uji Asumsi Klasik Hasil Pengujian Hipotesis Penelitian BAB V KESIMPULAN DAN SARAN 5.1.Kesimpulan Saran DAFTAR PUSTAKA LAMPIRAN x

6 DAFTAR GAMBAR Gambar.1 Kerangka Pemikiran Halaman xi

7 DAFTAR TABEL Halaman Tabel I Operasional Variabel Penelitian Tabel II Usia Tabel III Kenyaman Sitem Manajemen di Perusahaan Tabel IV Loyal dalam bekerja di perusahaan ini Tabel V Hubungan antara komponen organisasi Tabel VI Kaitan komponen organisasi dalam membentuk system Tabel VII Sifat Informasi yang mengalir di antara unit-unit organisasi Tabel VIII Fungsi tertentu untuk mencapai tujuan sistem Tabel IX Responsibility centers (pusat-pusat pertanggungjawaban). 48 Tabel X Prosespenyusunan program organisasi yang akan dilaksanakan Tabel XI Menetapkan jumlah sumber daya yang dialokasikan Tabel XII Penafsiran biaya pendapatan Tabel XIII Laba dan penghasilan yang diharapkan Tabel XIV Konsistensi pelaksanaan Tabel XV Penilaiandan pengendalian kegiatan berdasarkan program dan anggaran yang ditetapkan Tabel XVI Efisienatau efektif tidaknya suatu pusat pertanggungjawaban menjalankan tugasnya Tabel XVII Kecepatan Kerja Tabel XVIII Ketelitian Kerja Tabel XIX Mutu Kerja Tabel XX Jumlah Hasil Tabel XXI Waktu Penyelesaian Tabel XXII Target Yang Dicapai TabelXXIII Dapat Dipercaya xii

8 Tabel XXIV Ketrampilan Kerja Tabel XXV Inisiatif Kerja Tabel XXVI Kemampuan Berkomunikasi Tabel XXVII Pribadi Yang Menarik Tabel XXVIII Pandai Bergaul Tabel XXIX Validitas Struktur Sistem Pengendalian manajemen Tabel XXX Validitas Proses Sistem Pengendalian Manajemen Tabel XXXI Validitas Kinerja Karyawan Tabel XXXII Uji Reliabilitas Struktur Sistem Pengendalian Manajemen 61 Tabel XXXIII Uji Reliabilitas Proses SIstem Pengendalian Manajemen.. 61 Tabel XXXIV Uji Reliabilitas Kinerja Karyawan Tabel XXXV Uji Normalitas Tabel XXXVI Uji Multikolinieritas Tabel XXXVII Uji Heteroskedastisitas Tabel XXXVIII Uji F Tabel XXXIX Regresi Linier Berganda Tabel XXXX Model Summary xiii

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