Performance Management Support and Decision Making. Presented by: Josua Tarigan, MBA, CMA, CFP, CSRS

Transkripsi

1 Performance Management Support and Decision Making Presented by: Josua Tarigan, MBA, CMA, CFP, CSRS

2 History of Management Breakthroughs Frederick Winslow Taylor s Scientific Management Deming & Juran Total Quality Management Pepper and Roger CRM (1to1 Marketing) Alfred Sloan Customer Segmentation Peter Senge Organization Learning Kaplan and Norton BSC, ABC, ABM, TD- ABC Michael Porter Competitive Advantage Michael Hammer BPR Predictive Analysis? Slide 2

3 Enterprise Risk-Based Performance Management Framework Slide 3

4 Enterprise Risk-Based Performance Management Framework Slide 4

5 Performance Management System: Overview Presented by: Josua Tarigan, MBA, CMA, CFP, CSRS

6 Business Process Improvement Overview Good Strategy: doing the right things Good Strategy + BPM: doing the right things well The purpose of performance management in not just managing, but improving Performance management needed for enterprise optimization BPM is the integration of multiple methodologies, such as CRM, BSC, Six Sigma, TQM etc Slide 6

7 Charateristics of Good Strategy - Prof Chan Kim & Michael Porter Fokus menentukan values yang ingin digarap. Strategi merupakan proses menciptakan value yang unik. Bukan hanya sekedar menggarap values yang sama dengan kompetitor namun dengan kualitas yang lebih baik. Values yang unik tersebut harus dikomunikasikan dengan jargon yang sangat kuat & menggigit. Strategi bukan hanya menjadi aktivitas namun menjadi budaya dan alignment dalam setiap proses bisnis yang ada. Slide 7

8 8 Key Factors Less Optimal of Implementing Strategy (GML Research) Ranking Deskripsi 1 Tidak adanya SMO dalam menjalankan peran monitoring & controling strategi 2 Tidak memiliki proses yang baku dalam strategic management 3 Tidak ada arahan yang jelas dari Top Level Management 4 Tidak adanya reward & punishment system atau manajemen kinerja 5 Tidak ada pembelajaran atau evaluasi atas strategi yang telah dilakukan 6 Visi misi tidak tersampaikan (komunikasi) dengan baik hingga ke level bawah 7 Kualitas SDM kurang memadai 8 Penyusunan budget tidak dikaitkan dengan strategi Slide 8

9 Performance Management Drives Improvement Slide 9

10 Business Performance Management Framework BSC (Balance Scorecard) SMART (Strategic Measurement Analysis and Reporting Technique) PMQ (Performance Measurement Questionnaire) PWCM (Performance for World Class Manufacturing) QPMM (Quantum Performance Measurement Model) Slide 10

11 Tipping Point or Critical Factor in Achieving Performance Management Intangible Asset Workforce Management Executive Management (The Leader) Slide 11

12 Critical Factor in Achieving Performance Management PENCIPTA NILAI 2005 proporsi proporsi intelectual & nilai buku thd intangible assets PERUSAHAAN BV MV Market Value thd Market Value Multi Bintang Indonesia % 52% Ramayana Lestari S % 59% Aqua Golden Missisipi % 27% Kalbe Farma % 50% Telkom % 55% HM Sampoerna % 67% Unilever Indonesia % 86% Gudang Garam % 40% Indikator Keuangan Indikator Non Keuangan Slide 12

13 From Workforce Management to Strategic Human Capital HR needs to demonstrate its value in training and developing its existing future worksforce Reducing employee turnover and improving employee retentiton (reduce long-term cost and increase long-term revenue) Human capital as a component of BPM framework Slide 13

14 Business Process Management and Business Intelligence BI involves raw data that must fisrt be cleansed and integrated from disparate source system and transformed into information Performance management leverages that information for stakeholders value creation Slide 14

15 Thank you for your attention! Josua Tarigan Business Accounting Program Petra Christian University, Indonesia P: E: FB: Slide 15