Manajemen Operasional

Transkripsi

1 Modul ke: 01 Ir. Fakultas TEKNIK Manajemen Operasional Ruang lingkup Manajemen Operasi Hendri, MT. Program Studi Teknik Industri

2 Lahir Sukamenang:Sum-Sel, 23 Juli 1970 Alamat Hobi Jl. Santunan 3, No. 57 Rt.2/1, Mangun jaya- Tambun Kab. BEKASI, Telp Belajar, Mengajar dan Berenang Pendidikan S2: Megister Manajemen Industri S1: Teknik Industri D3 : Teknik Mesin

3 Pengalaman Kerja Dosen Teknik Industri Universitas Mercubuana PT. Denso Indonesia 10 tahun PT. Astra International 2 tahun CPM Trainer & Consultant Trainer & Consultant Penulis Buku Pengalaman Organisasi Ketua Senat Politeknik Unsri Pengurus Senat Universitas Sriwijaya Pengurus HMI Cabang Palembang Wakil Presiden Serikat Pekerja Denso Pengurus Alumni Poltek Unsri sejabodetabek Pengurus ILF kab. Bekasi Dll Pendiri Yayasan FAST Insan Madani CV. Cluster Prima Sejahtera PT. Central Prima Dynamic Fast Learning Centre CPM Training & Consultan dll

4 Pengalaman Memberi TRAINING Dinas Kesehatan Kabupaten Bekasi Pemerintah Propinsi Jawa Barat Pemerintah Kabupaten Bekasi PT. FCC PT. Banshu Indonesia PT.Guna Kadota Manunggal PT. Suncall Indonesia PT. Atsumitec PT. Envicon Ekatama PT. Central Prima Kaizani PT. Presisi Metalindo Dosen Akper Karisma Akper Bakti Husada Rumah Sakit Graha Juanda Bekasi Klinik Integreted Medical Centre SP. Se Kabupaten Bekasi SP. PT. Denso Indonesia SP. PT. FTR SP. PT. Seiwa Indonesia Guru SD Baitul Halim dan Permata hati Universitas Pankuan Bogor Karyawan PT. Mattel Indonesia Guru Mahasiswa BSI Pekerja se Purwakarta Organisasi Sosial dan Politik dll

5 Pengalaman Memberikan Consultant Tahun 2007 PT. Central Prima Delta (Program TQM) PT. Presisi Metalindo ( Program 5S) PT. Central Prima Kaizani (HR-Outsourcing) Recrutment System Control SDM Klinik Integreted Medical Centre ( Clinic system) RPJMD Kabupaten Bekasi Tahun 2008 Kajian pemberdayaan UKM di kab. Bekasi melalui pemenfaatan teknologi tepat guna. Pemerintah kab.bekasi Tahun 2009/2010 Kajian Pembentukan Perusahan Daerah Pasar Pemerintah kab. Bekasi Kajian Singkronisasi Program puskesmas gratis Pemda Kab. Bekasi Tahun 2011 PDAM Tirta Bhagasasi Bekasi Tahun 2012 Consultan Implementasi ISO 9001:2008-PT. PT. Metalindo Bekasi Consultan Implementasi ISO 9001:2008-PT. Sedayu Metal Indonesia Tangerang Tahun 2013 Auditor Energi PT. Astra Nippon Gasket Indonesia Karawang Auditor Energi PT. Astra Nippon Gasket Indonesia Karawang Audiitor Energi PT. Panasonic Gobel Bekasi

6 Proses Belajar yang Baik Silentkan HP Rilek Fokus Positif thinking Senyum

7 EVALUASI Evaluasi Rasio Nilai Ujian Tengah Semester 20 % Ujian Akhir Semester 20% Proses dan Tugas 50 % Kehadiran 10% Total 100%

8 Pengantar MO Definisi Sejarah Ruang Lingkup

9 Manajemen Operasi

10 Production: Barang dan Jasa Operations management (OM) : Serangkaian aktivitas yang yang menghasilkan nilai dalam bentuk barang/jasa dengan mengubah input menjadi output. (the set of activities that create value in the form of goods and services by transforming inputs into outputs) 2011 Pearson Education, Inc.

11 Organisasi yang menghasilkan Fungsi Utama: Barang/Jasa 1. Marketing Menghasilkan permintaan 2. Production/operations Menbuat Produk 3. Finance/accounting Mengawasi sehat/tdk organisasi, membayar tagihan, mengumpul uang.

12 Organizational Charts Commercial Bank Operations Teller Scheduling Check Clearing Collection Transaction processing Facilities design/layout Vault operations Maintenance Security Finance Investments Security Real estate Accounting Auditing 2011 Pearson Education, Marketing Loans Commercial Industrial Financial Personal Mortgage Trust Department Figure 1.1(A)

13 Organizational Charts Airline Operations Ground support equipment Maintenance Ground Operations Facility maintenance Catering Flight Operations Crew scheduling Flying Communications Dispatching Management science Finance/ accounting Accounting Payables Receivables General Ledger Finance Cash control International exchange 2011 Pearson Education, Marketing Traffic administration Reservations Schedules Tariffs (pricing) Sales Advertising Figure 1.1(B)

14 Organizational Charts Manufacturing Operations Facilities Construction; maintenance Production and inventory control Scheduling; materials control Quality assurance and control Supply-chain management Manufacturing Tooling; fabrication; assembly Design Product development and design Detailed product specifications Industrial engineering Efficient use of machines, space, and personnel Process analysis Development and installation of production tools and equipment 2011 Pearson Education, Finance/ accounting Disbursements/ credits Receivables Payables General ledger Funds Management Money market International exchange Capital requirements Stock issue Bond issue and recall Marketing Sales promotion Advertising Sales Market research Figure 1.1(C)

15 Mengapa MO dipelajari? 1. MO adalah 3 fungsi utama organisasi yg berhubungan dengan bisnis, dan perlu dipelajari bagai mana cara mengorganisasi menghasilkan produksi yang produktif. 2. Bagai mana barang dan jasa diproduksi 3. Memahami apa yg dikerjakan oleh manajer operasi 4. MO merupakan bagian yg banyak mengeluarkan biaya

16 Basic Management Functions Planning Organizing Staffing Leading Controlling 2011 Pearson Education, Inc.

17 Contoh Produk Industri

18 Contoh Produk Industri Industri Mobil Industri Motor

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21 Injection 1 Injection 3 Injection 2 assembly

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23 Historical Events in Operations Management Era Events/Concepts Dates Originator Industrial Revolution Scientific Management Steam engine 1769 James Watt Division of labor 1776 Adam Smith Interchangeable parts 1790 Eli Whitney Principles of scientific management Time and motion studies Frederick W. Taylor Frank and Lillian Gilbreth Activity scheduling chart 1912 Henry Gantt Moving assembly line 1913 Henry Ford Copyright 2009 John Wiley & 1-23

24 Historical Events in Operations Management (cont.) Era Events/Concepts Dates Originator Human Relations Operations Research Hawthorne studies 1930 Elton Mayo 1940s Abraham Maslow Motivation theories 1950s Frederick Herzberg 1960s Douglas McGregor Linear programming 1947 George Dantzig Digital computer 1951 Remington Rand Simulation, waiting Operations research line theory, decision 1950s groups theory, PERT/CPM MRP, EDI, EFT, CIM 1960s, Joseph Orlicky, IBM 1970s and others Copyright 2009 John 1-24

25 Historical Events in Operations Management (cont.) Era Quality Revolution Events/Concepts Dates Originator JIT (just-in-time) 1970s Taiichi Ohno (Toyota) TQM (total quality W. Edwards Deming, 1980s management) Joseph Juran Strategy and Wickham Skinner, 1980s operations Robert Hayes Business process Michael Hammer, 1990s reengineering James Champy Six Sigma 1990s GE, Motorola Copyright 2009 John Wiley & 1-25

26 Historical Events in Operations Management (cont.) Era Events/Concepts Dates Originator Internet Revolution Internet, WWW, ERP, supply chain management 1990s ARPANET, Tim Berners-Lee SAP, i2 Technologies, ORACLE E-commerce 2000s Amazon, Yahoo, Globalization WTO, European Union, and other trade agreements, global supply chains, outsourcing, BPO, Services Science Copyright 2009 John 1990s 2000s ebay, Google, and others Numerous countries and companies 1-26

27 Sejarah Teknik Industi Heizer dan Render 2011 Konsep Awal Pembagian Tenaga Kerja (Smith, Babbage) Komponen yang terstandarisasi (whitney) Massa Scientific Management Gantt Chart(Gatt) Studi Gerak & Waktu (Gilbreth) Analisa Proses (Taylor) Teori Antrian (Erlan Cost Focus Quality Focus Customization Focus Massa Produksi Massal Line Assembly Bergerak (Ford/Sorensen) Pengambilana Sample Statistik (Shewhart) Kuantiti Pemesanan Ekonomis (Harris) Program Linear PERT/CPM (DuPont) Material Requirements Planning (MR Masa Lean Production JIT (Just-in-time) CAD (Computer Aided Design) EDI (Electronic Data Interchange) TQM (Total Quality Management) Baldridge Award Empowerment (Pemberdayaan) Sistem Kanban Masa Customizition Globalisasi Internet/E-Commerce ERP (Enterprise Resource Planning) ISO Penjadwalan yg Pasti SCM (Supply Chain Management) Masa Customization Membangun Order Daya tahan

28 5 Penemuan yg Mengagungkan 1880an -1890an 1. Listrik 2. Telepon 3. Mobil 4. Pesawat 5. Radio John Naisbitt

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30 Unsur-unsur Utama Aktivitas Teknik Industri INPUT Material Metode Mesin Manusia Manajemen Modal PROSES TRANSFORMASI Teknologi OUTPUT Barang Jasa IPO

31 Proses Industri Material Man Machine Metode Modal

32 Unsur-unsur Utama Proses Industri Tipe Fasilitas Masukan Proses Produksi Keluaran Pabrik Bahan baku dan penunjang Proses pengolahan Swalayan Barang, Pembelian Pelayanan dan penyimpanan Restoran Bahan makanan dan Pengolahan bahan makanan jadi makanan Rumah sakit Pasien dan obat Pelayanan, penyimpanan obat dan dokumen Produk dan sisa Barang terjual Makanan yang dihidangkan Pasien dirawat Bandar Udara Penumpang barang, Pelayanan Penumpang dan pesawat udara pesawat terbang

33 Man - Orang Tahu Mampu Mau

34 Metode- 5W1H W1 - What W2 - Who W3 - Where W4 - When W5 - Why H1 - How Apa Siapa Dimana Kapan Mengapa Bagaimana

35 Siklus Manufaktur PEMASARAN PERANCANGAN PRODUK PERANCANGAN PROSES KONSUMEN PENGENDALIAN PERSEDIAAN PENYIMPANAN PENGIRIMAN PERENCANAAN PRODUKSI PROSES PEMBUATAN PERANCANGAN METODE KERJA, WAKTU STANDAR DAN PERBAIKAN KUALITAS PENERIMAAN PEMASOK PENGENDALIAN KUALITAS PENGENDALIAN PRODUKSI PENGENDALIAN PROSES PENGENDALIAN PERALATAN

36 Rangkaian Aktivitas Industri General administration Human resource management Technology development Support Activities Procurement Inbound logistics Operations Outbound logistics Marketing and sales Service Primary Activities

37 Proses SIPOC

38 Fungsi Operasi

39 Fungsi Area Operasi

40 Gambaran Ahli TI

41 2011 Pearson Education, Inc. 3 Productivity Variables 1. Tenaga Kerja (Labor)- 10% 2. Modal (Capital) - 38% 3. Management - 52%

42 Goods and Services 2011 Pearson Automobile Computer Installed carpeting Fast-food meal Restaurant meal/auto repair Hospital care Advertising agency/ investment management Consulting service/ teaching Counseling 100% % Percent of Product that is a Good Percent of Product that is a Service

43 Q C D S M

44 2011 Pearson Education, Konstribusi MO pada Strategy 10 Keputusan Competitive Operasi Approach Example Advantage Product Quality Process DIFFERENTIATION Innovative design Broad product line After-sales service Experience Safeskin s innovative gloves Fidelity Security s mutual funds Caterpillar s heavy equipment service Hard Rock Café s dining experience Location Layout Human resource Supply chain Inventory Scheduling Maintenance COST LEADERSHIP Low overhead Effective capacity use Inventory management RESPONSE Flexibility Reliability Quickness Franz-Colruyt s warehouse-type stores Southwest Airline s aircraft utilization Wal Mart s sophisticated distribution system Hewlett-Packard s response to volatile world market FedEx s absolutely, positively, on time Pizza Hut s 5-minute guarantee at lunchtime Differentiation (better) Cost leadership (cheaper) Response (faster)

45 Terima Kasih Ir. Hendri, MT