THE ROLE OF OMBUDSMAN REPUBLIC OF INDONESIA AND EFFORT TO IMPROVE THE EASE OF DOING BUSINESS IN INDONESIA

Transkripsi

1 THE ROLE OF OMBUDSMAN REPUBLIC OF INDONESIA AND EFFORT TO IMPROVE THE EASE OF DOING BUSINESS IN INDONESIA 2016

2 Speaker Adrianus Meliala Drs (UI), MSi.(UI), MSc.(MMU), Ph.D(UQ) Commissioner/Member of Ombudsman RI, Former Commissioner of National Police Commission, Professor of Criminology, University of Indonesia, 2006-Now 2

3 The Ease Of Doing Business and Public Service The Ease of Doing Business closely relates to public service The easier service is delivered, the more economic development can be geared toward increasing welfare of society State should guarantee good delivery of public service including the ease of doing business in this country to ascertain good investment climate 3

4 Position of Ombudsman RI Ombudsman RI is the one and only law enforcer in the field of administrative law toward all public and public-related institutions in Indonesia Through various mechanisms and using the perspective of maladministration, Ombudsman RI has a pivotal role in controlling and supporting all public service providers to enable them to deliver a quick, reliable, easy to access and no corruption public service 4

5 Ombudsman RI and Supporting Business Sector Supporting better rank of ease of doing business in Indonesia is rather a new, additional and indirect role of Ombudsman RI It seems more strategic and important to be paid attention to since President Joko Widodo has commented on it several times Despite our limitation, Ombudsman RI has dedicated itself to be hand-in-hand with other state institutions by, at least, to pursue anti corruption culture in doing business 5

6 Survey Ease Of Doing Business by the World Bank Indonesia stays at the rank of 109 from 189 countries Survey period is started from 2 Juni 2014 to 2015 at One-Door Service Center (PTSP) in Surabaya and Jakarta The EODB s rank should be seen as qualitative image of a country, this deserves a continuing annual increase 6

7 Elements Surveyed 1. Starting A Business * 2. Dealing with Construction Permits * 3. Registering Property * 4. Paying Taxes 5. Getting Credit 6. Enforcing Contract * 7. Getting Electricity 8. Trading Across Borders 9. Resolving Insolvency 10.Protecting Minority Investors * * Items seem relevant to Ombudsman scope of work 7

8 The Urgency of this Survey To the Government, as indicator of reaction of private sector in responding investment-related policies To Private Sector, this may increase positive investment climate To Society, better investment climate will directly or indirectly improve public welfare through new investment and availability of job opportunity 8

9 Comparison of Index Score of Indonesia 2015 dan 2016 Aspect Notes Starting Business Down 10 points Dealing with Construction Permits Registering Property Getting Credit Protecting Minority Investors Paying Taxes Up 12 points Trading Across Borders Enforcing Contracts Resolving Insolvency

10 Comparison with Other Countries Countries Ranks Laos 134 India 130 Indonesia 109 Filipina 103 Vietnam 90 Tiongkok 84 Thailand 49 Jepang 34 Malaysia 18 Korea 4 Singapura 1 10

11 Notes on 2016 Index Starting A Business in Indonesia: suffers declining score since there are still 13 procedure and 47 days needed to start up a business. Ones which still take time more than 10 days are regulation on Surat Ijin Usaha Perdagangan (SIUP) and Tanda Daftar Perusahaan (TDP) Taxation enjoys rank increase due to simplification of procedure, from 54 to 10 procedures only Permission for Construction (using warehouse as sample) takes average cost of Rp ,-, around 110 working days and 17 procedures 11

12 Our Data Ombudsman RI spends resources to focus into several strategic public services that closely related to the ease of business such as: land management, permit and regulations, immigration, tax and custom Education, Land Management, Local Government-related Issues and Police Work are 4 (four) sectors most often complained about. Relatively Speaking, Ombudsman RI observes steady but sure improvement in those sectors. However, land management as managed by Badan Pertanahan Nasional (the National Land State Body) seems to be the worst. 12

13 Statistic on Public Complaint that relates to Investment Sector and Other Substance that Support Business Investment (Regulation/PTSP, Tax, Foreign Investment, Banking, Electricity, Land, Custom) *) Total Laporan Tahunan Laporan Terkait Sektor Usaha 13

14 Dugaan Maladministrasi Total Complaint with Substance on Maladministration Relating Business Cukai dan Pajak Listrik Substansi Laporan Penanaman Modal Perbankan Perijinan (PTSP) Pertanahan Jml % Jml % Jml % Jml % Jml % Jml % Jml % Berpihak 0 0.0% 1 0.5% 0 0.0% 2 0.6% 0 0.0% 8 0.8% % Diskriminasi 5 1.6% 2 1.1% 1 1.5% 3 0.8% 9 1.4% 6 0.6% % Konflik Kepentingan % 3 1.6% 2 3.0% 4 1.1% 7 1.1% % % Penundaan Berlarut % % % % % % % Total Penyalahgunaan Wewenang % % % % % % % Penyimpangan Prosedur % % % % % % % Permintaan Imbalan Uang, Barang dan Jasa % % 3 4.5% 4 1.1% % % % Tidak Kompeten % % 5 7.5% % % % % Tidak Memberikan Pelayanan % % 4 6.0% % % % % Tidak Patut % % % % % % % TOTAL % % % % % % % 14

15 SUBSTANCE OF COMPLAINT THAT RELATES TRADING, AND BUSINESS PERMISSION *) 15

16 16

17 DISTRIBUTION ON PROVINCE WHERE COMPLAINANT MAY COME FROM *) By : TIM PTIPP Pencegahan, Ombudsman RI 17

18 Pelayanan Kantor PTSP Izin Mendirikan Bangunan (IMB) Izin Pendirian Tower Telekomunikasi Izin Usaha Perdagangan (SIUP) Izin Usaha Jasa Pertambangan (IUJP) izin Gangguan (HO) Izin Lokasi Izin Operasional Izin Usaha Industri TDP Izin Reklame Izin Galian Izin Prinsip SKDU Izin Usaha Rekreasi dan Hiburan Umum Izin Usaha Perhotelan Izin Usaha Mikro, Kecil dan Menengah Izin Usaha Jasa Konstruksi (IUJK) SITU Izin pengelolaan hutan Izin Pendirian SPBU AMDAL Izin Usaha Toko Modern SIPA Izin Usaha Panti Pijat Izin Usaha Café/Restoran TNKB TDUP Permohonan Konvensi Izin Usaha Perkebunan Izin Usaha Perikanan Izin Usaha Pemotongan Unggas Izin Perkapalan Izin Penyelenggaraan Kursus / Balai Pelatihan Izin Jasa Cargo Lainnya One-Stop Service Center 4.1% 3.3% 2.9% 2.4% 1.5% 1.4% 1.4% 1.2% 1.0% 0.9% 0.9% 0.9% 0.9% 0.9% 0.7% 0.7% 0.7% 0.7% 0.5% 0.3% 0.3% 0.3% 7.4% 9.1% 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 21.0% 31.3% 18

19 Tax and Custom Pajak Kendaraan Bermotor (PKB) Pelayanan Petugas Samsat Pelayanan Petugas Pajak Pajak Bumi dan Bangunan Retribusi Parkir Penetapan Pajak PPn (Pajak Penghasilan) NPWP Bea Ekspor dan Impor Tarif Pas Pelabuhan / Bandara / terminal Retribusi Daerah BPHTB Retribusi Tempat Pariwisata SPT Tahunan SPPT Pelayanan Petugas Bea Cukai NJOP Pengurangan Pajak Pajak Reklame Premi Asuransi Kecelakaan Penggelapan Pajak Jasa Konsultasi Pajak Denda Pajak Cukai Rokok Lainnya 4.5% 4.1% 3.7% 3.7% 3.7% 3.7% 3.3% 2.9% 2.1% 1.6% 1.2% 1.2% 0.4% 0.4% 0.4% 0.4% 0.4% 7.0% 7.8% 12.0% 12.0% 17.4% 0.0% 2.0% 4.0% 6.0% 8.0% 10.0% 12.0% 14.0% 16.0% 18.0% 20.0% 19

20 Electricity Pemadaman Listrik Tagihan Listrik Pemasangan Listrik Pelayanan Petugas PLN Pemutusan Aliran Listrik Pencatatan Meteran Listrik Pemindahan Jaringan Listrik Pembangunan Gardu/Tiang Listrik Pencabutan Meteran Listrik Penambahan Daya Listrik Gangguan Listrik Penerangan Jalan Distribusi Listrik Akses Pelayanan Listrik Perbaikan Jaringan Listrik Pembangunan SUTET Mutasi Listrik Prabayar P2TL Penurunan Daya Listrik Pembangunan Pembangkit listrik Lainnya 4.0% 3.2% 2.6% 2.6% 2.3% 2.3% 1.9% 1.9% 1.9% 1.5% 1.5% 1.3% 0.9% 0.6% 0.6% 1.3% 13.0% 16.4% 18.1% 20.4% 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 20

21 Foreign and Domestic Investment Penyelenggaraan Koperasi Bantuan Dana / Permodalan Kerjasama Perdagangan Penggelapan Investasi Usaha Pengalihan Aset Pengelolaan Objek Wisata Pencairan Dana / Modal Rekomendasi Izin Badan Usaha Rekening Perbankan Perjanjian Pinjaman / Pembiayaan Penghentian Operasionlisasi BUMD Pengadaan Barang dan Jasa Penerbitan Usaha Pembayaran Kredit Pajak Industri Kepemilikan Saham Jaminan Pinjaman Badan Usaha Mikro, Kecil dan Menengah Badan Usaha Jasa Pertambangan (IUJP) Pendirian Usaha Industri Lokasi Usaha Invetasi Modal Usaha Bunga Pinjaman Anggaran Belanja Daerah Lainnya 3.4% 3.3% 3.3% 6.7% 8.3% 10.0% 16.7% 20.0% 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 21

22 Banking Perjanjian Pinjaman / Pembiayaan Jaminan Pinjaman Pelayanan Perbankan Pembayaran Kredit Transaksi Perbankan Account Bank Proses Pelelangan Kredit Perumahan Perjanjian Kerja Kartu Kredit Penyitaan Agunan Kredit Dana Pensiun ATM Kerjasama Perbankan Permohonan Informasi Penggunaan Dana Bantuan Pembiayaan Asuransi Perbankan PNPM Pengalihan Aset Jaminan Perbankan Pembiayaan Kepemilikan Emas Pelayanan Petugas OJK Hipotik Deposito Lainnya 7.8% 6.4% 5.4% 5.2% 2.8% 1.9% 1.4% 1.2% 0.9% 0.7% 0.5% 0.5% 0.5% 0.5% 3.2% 11.3% 14.4% 32.3% 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 22

23 Land Management Sertifikat Tanah Sengketa Lahan/Tanah Hak Guna Bangunan (HGB) Hak Guna Usaha (HGU) Ganti Rugi Lahan Pembebasan Lahan Pengukuran Tanah Penguasaan Tanah Sepihak Sengketa Tanah adat/ulayat Tapal Batas Peralihan Tanah Izin Mendirikan Bangunan (IMB) Sporadik Tanah SPPT Informasi Kepemilikan Tanah/Lahan Tagihan Denda UWTO Informasi Status Tanah Lainnya 4.9% 3.8% 3.3% 2.8% 1.5% 1.5% 1.3% 1.2% 0.8% 0.6% 0.3% 0.1% 0.1% 0.5% 11.0% 14.0% 17.0% 35.3% 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 23

24 1 Undue Delay (30 %) Subject of Complaint Breach of Procedure (22 %) Fail to Deliver Services (17 %) Others (31 %) 24

25 What Happened Once Complaint is Submitted Ombudsman RI pursues clarification on case complained 25

26 Series of Workshop on EODB, 2016 Palembang Surabaya Makassar 26

27 Next Year To launch massive survey on Index of Public Satisfaction on Public Service To launch massive survey on Index of Maladministration conducted by Public Service Provider Institutions 27

28 Thank you 28