KEMENTERIAN PENDIDIKAN NASIONAL UNIVERSITAS UDAYANA PROGRAM PASCASARJANA PROGRAM MAGISTER MANAJEMEN IJIN DIKTI No. 372/DIKTI/Kep/1998 SURAT PENGANTAR

dokumen-dokumen yang mirip
Lampiran 1. Instrumen (Kuesioner) Penelitian

LAMPIRAN 1 DISTRIBUSI FREKUENSI

Lampiran 1. Angket/Kuesioner

KUESIONER PENELITIAN

KUESIONER. Identitas Responden :.. (boleh tidak diisi)

LAMPIRAN. Lampiran 1. Kuesioner Penelitian. dengan judul Pengaruh Kolektivisme, Kepedulian Lingkungan, dan Persepsi

LAMPIRAN. Lampiran 1 Kuisioner Penelitian. Judul Penelitian:

Kuesioner. Lampiran 1

Perihal : Permohonan Pengisian Kuisioner Penelitian Tesis

LAMPIRAN I KUESIONER PENELITIAN

Kuesioner Penelitian Pengaruh Brand Image, Customer Satisfaction terhadap Brand Loyalty melalui Brand Attitude pada Laptop Acer di Surabaya

LAMPIRAN A KUISIONER PENELITIAN. Saya mahasiswa program Magister Manajemen Universitas Islam

KUESIONER PENGARUH KEPANTASAN HARGA, KEPUASAN PELANGGAN, LOYALITAS DAN HARGA YANG DAPAT DITERIMA (STUDI PADA PT. KERETA API INDONESIA KELAS EKONOMI)

LAMPIRAN LAMPIRAN KUESIONER. Perihal: Permohonan Kesediaan Menjadi Responden. Kepada Yth. Bapak/Ibu/Sdr/Sdri Di Tempat

ANGKET PENELITIAN DI PT SEMEN GRESIK (PERSERO) tbk.

KUESIONER PETUNJUK PENGISIAN :

KUESIONER PENELITIAN ANALISIS KUALITAS LAYANAN, KEPUASAN PELANGGAN, KEPERCAYAAN, KOMITMEN DAN LOYALITAS PELANGGAN PADA LAYANAN E-COMMERCE

94 LAMPIRAN - LAMPIRAN

KUESIONER PENELITIAN ANALISIS PENGARUH SUMBER DAYA MANUSIA, PRASARANA DAN LINGKUNGAN KERJA TERHADAP KINERJA PEGAWAI KOPERTIS WILAYAH I MEDAN

SEKOLAH PASCA SARJANA UNIVERSITAS SUMATERA UTARA

LAMPIRAN 1 KUESIONER. Pengaruh Variabel Anteseden dan Konsekuensi. terhadap Kegembiraan belanja online

LAMPIRAN 1: KUESIONER FAKTOR-FAKTOR YANG MEMPENGARUHI PENERIMAAN MAHASISWA UNIVERSITAS KATOLIK SOEGIJAPRANATA DALAM PENGGUNAAN VIRTUAL ACCOUNT

LAMPIRAN A SKALA IKLIM ORGANISASI DAN KEPUASAN KERJA SETELAH UJI COBA

KUESIONER PENELITIAN

KUESIONER PENELITIAN

LAMPIRAN 1 KUESIONER PENELITIAN. Pertanyaan di bawah ini hanya semata-mata digunakan untuk data

PENGARUH PEMBERIAN KOMPENSASI TERHADAP PRESTASI KERJA KARYAWAN PADA PT TELKOMSEL MEDAN

KUESIONER. Kami mengucapkan terimakasih atas kesediaan anda meluangkan waktu untuk mengisi kuesioner

Kepada Yth., Bapak/Ibu/Sdr/i Mahasiswa dan alumni STMIK IBBI Medan, dengan judul Perancangan Model Pengukuran Kinerja dengan metode Quantitative

ANALISIS PENGARUH KUALITAS PRODUK, KUALITAS LAYANAN, DAN KREATIFITAS PERIKLANAN TERHADAP PENGAMBILAN KEPUTUSAN KONSUMEN

LAMPIRAN 1 KUESIONER PENELITIAN

KUESIONER PENELITIAN

Lampiran 1 : Kuesioner. Ponorogo, Januari : Permohonan Pengisian Kuesioner. Kepada Yth. Bapak/Ibu/Saudara/i. di Tempat

(Mohon diberi tanda silang sesuai dengan data pribadi Bapak/Ibu) Jenis Kelamin : a. Laki-laki b. Perempuan. Pendidikan Terakhir : a. D3 b. S1 c.

INSTITUT AGAMA ISLAM NEGERI WALISONGO FAKULTAS SYARIAH DAN EKONOMI ISLAM

LAMPIRAN 1: KUESIONER

KARAKTERISTIK RESPONDEN. *) Responden hanya yang sudah pernah menggunakan cash deposit machine (CDM) atau mesin setor tunai.

Kekerasan Emosional dalam Pacaran - 1

PENGANTAR. Hormat Saya, (Suprapti Ningsih)

Lampiran 1 Daftar Pertanyaan Kepada Yth : Bapak/Ibu di - Tempat

LAMPIRAN 1 : KUESIONER

KUESIONER PENELITIAN. (S1) pada Fakultas Ekonomi Universitas Muhammadiyah Ponorogo, maka saya mohon kesediaan saudara/i untuk

Reliability Scale: Reliability Analysis

KUESIONER PENELITIAN. kuesioner penelitian dengan judul Hubungan Pembagian Kerja dan. Pendelegasian Wewenang Karyawan Dengan Prestasi Kerja

KUESIONER TENTANG KUALITAS PELAYANAN FRONT LINER. SERVICE TERHADAP KEPUASAN PELANGGAN PT PLN ( Persero ) AREA PELAYANAN GROGOL JAKARTA BARAT

KUESIONER PENELITIAN HUBUNGAN MOTIVASI DAN KEPUASAN KERJA DENGAN PRODUKTIVITAS KERJA KARYAWAN PADA HOTEL DANAU TOBA INTERNASIONAL MEDAN

Lampiran 1 DAFTAR KUESIONER. Petunjuk Pengisian


KUESIONER PENELITIAN

LAMPIRAN A SKALA KEMATANGAN EMOSI DAN PENYESUAIAN AKADEMIK

KUESIONER. teknologi Blue Core dan iklan yang dilakukan oleh Yamaha terhadap keputusan

Karyawan hotel memberikan pelayanan yang maksimal Kemauan dan kejujuran karyawan hotel dalam 2 melayani pelanggan.

Lampiran 1.Kuesioner Penelitian PENGARUH PERUBAHAN MEREK (REBRANDING) PRODUK LARUTAN PENYEGAR CAP KAKI TIGA MENJADI CAP BADAK

KUESIONER PENELITIAN

Variabel Pelayanan Purna Jual

LAMPIRAN 1. Surat Keterangan Ijin Penelitian

DAFTAR PERTANYAAN. Partisipan yang terhormat,

LAMPIRAN. Nasabah Bank :.. (sebutkan) Nama:.(boleh tidak diisi) ( ) Strata1 (S1) ( ) Strata2 (S2)

KUESIONER PENELITIAN. Terhadap Pengembangan Karir Individu pada PT. PRUDENTIAL, Jalan Adam Malik. 2. Jenis Kelamin : Laki - laki Wanita.

LAMPIRAN 1 KUESIONER. No. Responden : Kepada : Yth. Responden. Dengan hormat,

LAMPIRAN A. Data Try Out A-1 DATA TRY OUT KEKERASAN DALAM PACARAN A-2 DATA TRY OUT SECURE ATTACHMENT

KUESIONER PENELITIAN

LAMPIRAN 1 KUESIONER. Hormat saya, Wibiesono Wijaya

LAMPIRAN 1. KUISIONER PENELITIAN. Responden yang terhormat:

KUISIONER PENELITIAN UNIVERSITAS KATOLIK SOEGIJAPRANATA SEMARANG

KUESIONER PENELITIAN PENGARUH BRAND IMAGE DAN BRAND TRUST TERHADAP LOYALITAS PELANGGAN KFC PADA KFC CABANG RING ROAD MEDAN

Reliability. Scale: ALL VARIABLES. Case Processing Summary N %

KUISIONER PENELITIAN

KUESIONER PENELITIAN

A. SKALA PENELITIAN. A 1 Skala Komunikasi Interpersonal. A 2 Skala Konsep Diri

JENIS KELAMIN USIA RESPONDEN PENDIDIKAN

Lampiran 1. Kuesioner Penelitian KUESIONER A. Identitas Responden B. Petunjuk Pengisian Kuesioner PARTISIPASI ANGGARAN No Keterangan

LAMPIRAN 1 Kuesioner Penelitian

LAMPIRAN A: SKALA PENELITIAN A-1 Skala Dukungan Sosial Orangtua

Lampiran I : KUESIONER PENELITIAN DAFTAR KUESIONER

DATA LAMPIRAN LAMPIRAN A SKALA SELF EFFICACY

KUESIONER. 2. Berapa usia anda? a tahun c tahun b tahun d. > 26 tahun

LAMPIRAN 1 KUESIONER. Kepada : Yth. Responden

KUISIONER PENELITIAN ANALISIS 5P (PRICE, PROMOTION, PRODUCT, PLACE DAN PEOPLE) YANG MEMPENGARUHI MINAT KONSUMEN BERLANGGANAN DI

Lampiran 1. Peta Tujuan Ekspor CPO Indonesia ke Uni Eropa

Lampiran 1 Petunjuk Pengisisan Angket ANGKET. Nama :... Umur :... Kelas :... Jenis kelamin :...


LAMPIRAN A-1 SKALA KEPUASAN PERKAWINAN

Lampiran 1 Kuesioner Penelitian Yth. Responden Dalam rangka memenuhi penelitian, saya sebagai mahasiswa Universitas Katolik Widya Mandala Surabaya,

No. Responden: Tempat: Hari/Tgl: Jam: Pewawancara: KUESIONER PENELITIAN

KUESIONER PENELITIAN HUBUNGAN PENGELOLAAN KEARSIPAN DENGAN PENGAMBILAN KEPUTUSAN DI KANTOR DINAS PENDIDIKAN dan KEBUDAYAAN KABUPATEN TAPANULI UTARA

KUESIONER. Hormat saya, Andreas Ongkowidjojo

Lampiran 1 KUESIONER PENELITIAN

KUESIONER PENGARUH STRES KERJA TERHADAP MOTIVASI KERJA DAN KINERJA KARYAWAN PT. BANK SYARIAH MANDIRI CABANG GAJAH MADA MEDAN

PETUNJUK MENGERJAKAN

3. Berapa pengeluaran anda setiap membeli sepatu? a. < Rp b. Rp Rp c. > Rp

Lampiran 1. Penyaluran Dana Program Kemitraan PTPN IV Berdasarkan Sektor Tahun 2006 s/d 2012 (Rp Miliar)

PENGARUH ETIKA KERJA TERHADAP KINERJA KARYAWAN PADA PT JASA MARGA (PERSERO) CABANG BELMERA MEDAN

LAMPIRAN A. Skala Penelitian A-1 SKALA PENELITIAN CINDERELLA COMPLEX A-2 SKALA PENELITIAN POLA ASUH OTORITER

Lampiran: 1 KUESIONER PENELITIAN

PENGARUH PERANAN PUBLIC RELATIONS TERHADAP KEPUASAN PELANGGAN.

KUISIONER PENELITIAN

LAMPIRAN. repository.unisba.ac.id

1. SKALA MOTIVASI BERWIRAUSAHA

KUESIONER PENELITIAN PENGARUH DISIPLIN KERJA DAN IMBALAN TERHADAP PRODUKTIVITAS KERJA KARYAWAN PADA PT. SANOBAR GUNAJAYA MEDAN

Transkripsi:

131 Lampiran 1 Kuesioner KEMETERIA PEDIDIKA ASIOAL UIVERSITAS UDAYAA PROGRAM PASCASARJAA PROGRAM MAGISTER MAAJEME IJI DIKTI o. 372/DIKTI/Kep/1998 SURAT PEGATAR Yth. Ibu/Bapak/Sdr. di_tempat Dengan Hormat, Dalam rangka penelitian untuk penyusunan tugas akhir (tesis), bersama ini saya mohon bantuan Ibu/Bapak/Sdr bersedia menjadi responden dalam penelitian yang saya lakukan (angket terlampir). Angket ini ditujukan untuk diisi oleh Ibu/Bapak/Sdr dengan menjawab seluruh pertanyaan yang telah disediakan. Saya mengharapkan jawaban yang Ibu/Bapak/Sdr berikan nantinya adalah jawaban obyektif agar diperoleh hasil maksimal. Perlu diketahui bahwa jawaban yang diberikan tidak akan mempengaruhi status dan jabatan Ibu/Bapak/Sdr, hanya jawaban yang obyektif dan realistislah yang saya perlukan. Penelitian ini dilakukan dengan tujuan menganalisis pengaruh kualitas layanan dan kulitas produk terhadap kepuasan dan loyalitas pelanggan pada klinik ini. Adapun Judul penelitian ini adalah Pengaruh Kualitas Layanan dan Kualitas Produk terhadap Kepuasan dan Loyalitas Pelanggan Erha Clinic Denpasar. Demikian surat pengantar ini disampaikan, atas perhatian serta partisipasi yang diberikan, saya ucapkan terima kasih. Denpasar, Hormat saya, (Laura Jacklyne S. Muni) Mahasiswi MM.XX Univ. Udayana

132 I. Identitas Responden KEMETERIA PEDIDIKA ASIOAL UIVERSITAS UDAYAA PROGRAM PASCASARJAA PROGRAM MAGISTER MAAJEME IJI DIKTI o. 372/DIKTI/Kep/1998 Mohon Bapak/Ibu bersedia mengisi daftar isian berikut dengan cara menjawab atau menyilang salah satu pilihan yang tersedia sesuai dengan keadaan sebenarnya 1. ama :... 2. Alamat :... :... 3. Umur :.. 4. Jenis Kelamin : Laki-laki Perempuan 5. Pendidikan Terakhir : Pendidikan dasar (SD dan SMP) : Pendidikan menengah (SMA dan SMK) : Perguruan Tinggi 6. Pekerjaan : PS Karyawan Swasta : Wiraswasta Lainnya 7. Bapak/Ibu melakukan perawatan yang ke? a. Pertama (Berhenti sampai disini) b. Kedua dan seterusnya (Lanjut pertanyaan berikutnya)

133 II. Petunjuk Menjawab 1. Mohon dengan hormat untuk menjawab semua pernyataan sesuai dengan pendapat Ibu/Bapak/Saudara, dengan cara memberi tanda rumput ( ) pada kotak jawaban yang dianggap sesuai. 2. Berikut ini disajikan pernyataan dengan lima kategori pilihan : STS : Sangat Tidak Setuju TS : Tidak Setuju : etral S : Setuju SS : Sangat Setuju Bacalah setiap pernyataan yang dimaksud secara seksama, kemudian tentukan pilihan jawaban yang dianggap paling sesuai dengan kondisi dan keadaan Ibu/Bapak/Saudara di tempat kerja. Contoh : Klinik ini memiliki sarana parkir yang memadai. STS TS S SS Pilihan : Pelanggan tidak setuju dengan pernyataan jika sarana parkir yang yang ada sudah memadai

134 A. KUALITAS LAYAA a o Tangible Pernyataan STS TS S SS 1 2 3 4 5 1 2 3 4 5 Klinik ini memiliki dekorasi ruangan yang menarik Klinik ini memiliki Fasilitas peralatan/perlengkapan yang digunakan dalam kondisi baik Klinik ini memiliki sarana parkir yang memadai Klinik ini mempunyai ruang perawatan yang terjaga kebersihannya Karyawan di klinik ini berpenampilan rapi saat menerima melayani tamu b o Assurance Pernyataan STS TS S SS 1 2 3 4 5 6 7 8 9 Karyawan di klinik ini memiliki sikap baik saat menghadapi pelanggan Karyawan di klinik ini memiliki pengetahuan yang baik mengenai spesifikasi perawatan yang tersedia Karyawan di klinik ini memiliki tata cara yang baik dalam melayani pelanggan Karyawan di klinik ini mempunyai kemampuan dalam berkomunikasi dengan pelanggan

135 C o Reliability Pernyataan STS TS S SS 1 2 3 4 5 11 12 13 14 Pelayanan perawatan kulit yang diberikan sesuai dengan spesifikasi masalah kulit yang dihadapi Pelayanan yang diberikan oleh klinik ini tepat waktu Klinik ini memberikan perawatan kulit sesuai dengan yang dijanjikan Klinik ini memberikan pelayanan yang sama terhadap masing masing pelanggan o D Responsiveness Pernyataan STS TS S SS 1 2 3 4 5 15 16 17 Klinik ini memiliki karyawan yang mampu memberikan pelayanan yang cepat kepada pelanggan Klinik ini memiliki karyawan yang selalu siap untuk melayani pelanggan yang memerlukan bantuan Klinik ini memiliki karyawan yang selalu teliti dalam memberikan pelayanan E o Emphaty Pernyataan STS TS S SS 1 2 3 4 5 18 19 20 21 Klinik ini mampu memahami kebutuhan pelanggan secara individu Klinik ini dapat memberikan kompensasi yang yang baik apabila karyawan melakukan kesalahan dalam pelayanan Klinik ini memiliki karyawan yang dalam memahami kebutuhan khusus pelanggan Klinik ini mempunyai karyawan yang selalu menunjukkan sikap ramah kepada pelanggan

136 B. KUALITAS PRODUK o Pernyataan STS TS S SS 1 2 3 4 5 1 2 3 4 5 Klinik ini mempunyai produk dengan cara kerja yang tidak merusak kulit Klinik ini memiliki karakteristik produk yang baik yang dirancang untuk menyempurnakan fungsi produk yang diberikan kepada pelanggan Klinik ini memiliki karakteristik pelayanan yang baik yang diberikan dalam memberikan pelayanan perbaikan produk Klinik ini mempunyai karakteristik desain operasi dari produk yang sudah memenuhi standar keamanan Klinik ini mempunyai produk dengan image yang sangat baik C. KEPUASA PELAGGA o Pernyataan STS TS S SS 1 2 3 4 5 1 2 3 Klinik ini telah memberikan produk yang sesuai dengan produk ideal yang diharapkan oleh pelanggannya Klinik ini telah memberikan kinerja yang sesuai dengan yang diharapkan oleh pelanggannya Secara keseluruhan klinik ini sudah dapat memberikan kepuasan untuk para pelanggannya

137 D. LOYALITAS PELAGGA o Pernyataan STS TS S SS 1 2 3 4 5 1 2 3 Saya akan menceritakan tentang keunggulan kualitas layanan dan kualitas produk dari Klinik ini kepada orang lain Saya akan merekomendasikan tentang kualitas layanan dan kualitas produk dari klinik ini kepada orang lain Saya akan berlaku loyal dengan terus melakukan perawatan dan menggunakan produk dari klinik ini

138 Lampiran 2 Karakteristik Respoden Jenis Kelamin Jenis Kelamin Umur Pendidikan Pekerjaan Treatment Valid 155 155 155 155 155 Missing 0 0 0 0 0 155 155 155 155 155 Valid Frequency Umur Percent Valid Percent Cumulative Percent 18-28 tahun 48 31 31 31 29-38 tahun 50 32.3 32.3 63.2 39-48 tahun 47 30.3 30.3 93.5 49-58 tahun 10 6.5 6.5 100 Total 155 100 100 Valid Pendidikan Frequency Percent Valid Cumulative Percent Percent SD 16 10.3 10.3 10.3 SMP 33 21.3 21.3 31.6 SMA/SMK 41 26.5 26.5 58.1 Perguruan Tinggi 65 41.9 41.9 100 Total 155 100 100 Frequency Pekerjaan Percent Valid Percent Cumulative Percent Valid Pns 35 22.6 22.6 22.6 Wiraswasta 64 41.3 41.3 63.9 Karyawan swasta 15 9.7 9.7 73.5 Lain-lain 41 26.5 26.5 100 Total 155 100 100 Frequency Treatment Percent Valid Percent Cumulative Percent Valid satu kali 28 18.1 18.1 18.1 dua kali / lebih 127 81.9 81.9 100 Total 155 100 100

139 Lampiran 3 Data Mentah Analisis Validitas dan Reliabilitas o XA1.1 XA1. 2 XA1. 3 XA1. 4 XA1. 5 XA2. 1 XA2. 2 XA2. 3 XA2. 4 XA3. 1 XA3. 2 XA3. 3 XA3. 4 XA4. 1 XA4. 2 XA4. 3 1 4 4 4 4 3 5 5 5 4 2 2 2 4 3 3 2 2 3 3 4 3 2 2 5 4 4 1 2 2 3 4 1 4 3 2 2 1 1 3 1 3 3 2 4 3 3 1 3 2 3 4 5 5 4 4 5 5 5 5 5 1 4 5 4 4 2 4 5 1 1 2 1 3 4 5 4 4 1 2 4 4 1 2 2 6 3 4 5 5 5 4 4 4 4 3 1 5 5 5 3 5 7 2 2 3 2 2 2 2 2 2 1 2 2 2 5 3 4 8 2 3 2 2 2 4 4 4 5 3 1 4 3 5 4 4 9 4 3 5 1 5 1 2 2 2 3 1 2 2 1 3 2 10 5 3 4 4 4 5 4 4 3 4 4 4 2 3 4 4 11 1 2 4 1 2 4 4 5 5 2 1 1 2 4 4 4 12 4 4 3 3 4 4 5 4 4 3 3 3 1 1 2 1 13 3 2 3 3 5 3 4 4 5 2 2 2 1 5 4 3 14 1 2 1 2 1 4 5 4 4 4 5 4 4 5 4 5 15 3 4 4 4 3 1 2 2 1 2 2 1 1 2 4 1 16 4 3 4 4 3 2 5 5 5 4 3 3 4 5 4 5 17 2 1 1 3 2 4 3 2 4 5 4 4 5 4 5 4 18 2 3 4 4 5 1 2 1 1 2 3 2 2 1 2 1 19 1 2 2 2 2 4 5 4 3 3 3 3 4 4 2 4 20 4 2 5 2 3 4 4 3 3 3 3 3 4 5 3 5 21 1 2 2 1 2 1 2 2 2 5 4 4 4 1 2 2 22 2 2 4 4 3 4 3 3 4 4 5 5 4 1 4 1 23 1 2 2 1 1 5 5 5 5 5 4 4 4 4 5 5 24 3 3 3 3 4 4 4 4 4 2 3 2 3 4 5 5 25 1 2 2 2 1 4 4 4 4 4 3 2 3 4 4 4 26 3 5 2 3 4 1 1 1 1 2 1 1 2 1 3 2 27 2 1 1 4 5 3 4 3 2 4 3 4 3 4 3 5 28 4 4 3 5 4 3 4 3 2 2 2 4 4 4 3 4 29 2 1 1 1 1 2 2 1 1 2 1 1 1 1 2 1 30 4 3 4 5 5 3 3 3 3 2 3 4 4 4 2 5

140 o XA5.1 XA5.2 XA5.3 XA5.4 XB.1 XB.2 XB.3 XB.4 XB.5 Y1 Y2 Y3 Z1 Z2 Z3 1 5 4 2 5 2 2 4 5 4 2 2 1 5 5 5 2 1 2 3 3 3 3 2 3 2 4 4 4 4 4 4 3 2 4 5 5 1 2 2 1 2 4 3 4 5 4 4 4 2 3 3 4 4 5 5 5 4 5 3 5 5 5 5 5 2 2 1 1 5 4 5 4 5 1 2 2 1 1 2 6 5 5 4 5 5 4 3 3 1 4 3 4 4 5 4 7 2 4 5 4 1 2 3 5 4 3 4 3 1 1 2 8 1 2 3 2 4 5 2 2 2 2 2 3 4 4 4 9 3 4 4 3 4 5 4 3 4 2 2 2 2 2 1 10 1 2 2 1 1 1 1 2 4 1 2 3 3 5 3 11 3 4 2 3 4 4 5 4 1 5 4 4 3 2 2 12 1 4 5 3 5 5 5 4 5 5 4 4 1 1 1 13 1 4 3 2 1 1 2 2 2 3 4 4 1 1 2 14 4 4 3 4 5 4 4 5 5 4 3 5 4 5 5 15 1 2 2 1 2 1 2 2 2 1 2 2 1 1 2 16 3 4 5 4 1 2 5 5 4 3 3 2 5 4 5 17 1 2 3 4 4 3 4 4 2 5 3 3 2 1 1 18 4 4 3 5 2 1 2 2 1 1 1 1 1 2 1 19 2 4 4 1 2 4 4 4 4 3 4 3 5 5 5 20 4 4 3 4 1 2 2 2 2 2 1 4 2 2 2 21 2 4 3 4 1 2 2 1 2 2 3 2 1 2 1 22 2 1 2 3 5 4 3 4 4 3 3 2 4 3 4 23 4 5 4 5 1 2 1 2 2 2 1 2 2 1 1 24 5 4 4 1 2 1 2 2 2 4 4 3 4 4 4 25 4 4 4 4 5 5 5 2 5 4 5 4 2 4 4 26 1 2 3 2 4 3 4 4 4 3 3 2 3 4 4 27 4 4 5 4 2 2 3 2 2 2 2 2 1 2 2 28 3 4 3 2 3 2 1 1 2 3 4 3 2 1 3 29 2 1 1 1 1 2 1 1 2 2 1 2 2 1 1 30 2 2 3 2 4 5 4 4 5 2 2 3 4 1 1

141 Lampiran 4 Data Hasil Analisis Reliability Cases Case Processing Summary Valid Excluded a Total a. Listwise deletion based on all v ariables in the procedure. % 30 100.0 0.0 30 100.0 Reliability Statistics Cronbach's Alpha of Items.860 5 Item Statistics XA1.1 XA1.2 XA1.3 XA1.4 XA1.5 Mean Std. Dev iation 2.63 1.273 30 2.67 1.124 30 2.97 1.299 30 2.80 1.349 30 3.13 1.383 30 Item-Total Statistics XA1.1 XA1.2 XA1.3 XA1.4 XA1.5 Scale Corrected Cronbach's Scale Mean if Variance if Item-Total Alpha if Item Item Deleted Item Deleted Correlation Deleted 11.57 16.806.788.803 11.53 18.878.666.836 11.23 18.185.611.848 11.40 17.352.665.835 11.07 17.030.675.833 Scale Statistics Mean Variance Std. Deviation of Items 14.20 26.648 5.162 5

142 Cases Case Processing Summary Valid Excluded a Total a. Listwise deletion based on all variables in the procedure. % 30 100.0 0.0 30 100.0 Reliability Statistics Cronbach's Alpha of Items.932 4 Item Statisti cs XA2.1 XA2.2 XA2.3 XA2.4 Mean Std. Dev iat ion 3.13 1.383 30 3.67 1.213 30 3.33 1.241 30 3.27 1.363 30 Item-Total Statistics XA2.1 XA2.2 XA2.3 XA2.4 Scale Corrected Cronbach's Scale Mean if Variance if Item-Total Alpha if Item Item Deleted Item Deleted Correlation Deleted 10.27 13.030.759.939 9.73 13.375.865.904 10.07 12.892.908.890 10.13 12.533.843.911 Scale Statistics Mean Variance Std. Deviation of Items 13.40 22.524 4.746 4

143 Cases Case Processing Summary Valid Excluded a Total a. Listwise deletion based on all v ariables in the procedure. % 30 100.0 0.0 30 100.0 Reliability Statistics Cronbach's Alpha of Items.779 4 Item Statisti cs XA3.1 XA3.2 XA3.3 XA3.4 Mean Std. Dev iat ion 2.83 1.234 30 2.67 1.184 30 3.00 1.259 30 3.00 1.259 30 Item-Total Statistics XA3.1 XA3.2 XA3.3 XA3.4 Scale Corrected Cronbach's Scale Mean if Variance if Item-Total Alpha if Item Item Deleted Item Deleted Correlation Deleted 8.67 9.471.484.775 8.83 8.902.618.709 8.50 8.052.704.660 8.50 9.017.538.750 Scale Statistics Mean Variance Std. Deviation of Items 11.50 14.672 3.830 4

144 Cases Case Processing Summary Valid Excluded a Total a. Listwise deletion based on all variables in the procedure. % 30 100.0 0.0 30 100.0 Reliability Statistics Cronbach's Alpha of Items.778 3 Item Statistics XA4.1 XA4.2 XA4.3 Mean Std. Dev iation 3.27 1.552 30 3.13 1.074 30 3.37 1.474 30 Item-Total Statistics XA4.1 XA4.2 XA4.3 Scale Corrected Cronbach's Scale Mean if Variance if Item-Total Alpha if Item Item Deleted Item Deleted Correlation Deleted 6.50 4.328.801.463 6.63 8.585.345.933 6.40 4.731.781.494 Scale Statistics Mean Variance Std. Deviation of Items 9.77 11.909 3.451 3

145 Cases Case Processing Summary Valid Excluded a Total a. Listwise deletion based on all variables in the procedure. % 30 100.0 0.0 30 100.0 Reliability Statistics Cronbach's Alpha of Items.750 4 Item Statisti cs XA5.1 XA5.2 XA5.3 XA5.4 Mean Std. Dev iat ion 2.70 1.393 30 3.37 1.129 30 3.27 1.081 30 3.07 1.413 30 Item-Total Statistics XA5.1 XA5.2 XA5.3 XA5.4 Scale Corrected Cronbach's Scale Mean if Variance if Item-Total Alpha if Item Item Deleted Item Deleted Correlation Deleted 9.70 8.838.460.747 9.03 8.309.770.579 9.13 10.257.458.738 9.33 8.161.550.694 Scale Statistics Mean Variance Std. Deviation of Items 12.40 14.593 3.820 4

146 Cases Case Processing Summary Valid Excluded a Total a. Listwise deletion based on all v ariables in the procedure. % 30 100.0 0.0 30 100.0 Reliability Statistics Cronbach's Alpha of Items.871 5 Item Statistics XB.1 XB.2 XB.3 XB.4 XB.5 Mean Std. Dev iation 2.83 1.577 30 2.93 1.437 30 3.07 1.388 30 3.00 1.365 30 3.00 1.365 30 Item-Total Statistics XB.1 XB.2 XB.3 XB.4 XB.5 Scale Corrected Cronbach's Scale Mean if Variance if Item-Total Alpha if Item Item Deleted Item Deleted Correlation Deleted 12.00 21.379.671.852 11.90 21.610.748.831 11.77 21.289.816.815 11.83 23.178.656.853 11.83 23.730.607.865 Scale Statistics Mean Variance Std. Deviation of Items 14.83 33.661 5.802 5

147 Cases Case Processing Summary Valid Excluded a Total a. Listwise deletion based on all variables in the procedure. % 30 100.0 0.0 30 100.0 Reliability Statistics Cronbach's Alpha of Items.842 3 Item Statistics Y1 Y2 Y3 Mean Std. Dev iation 2.90 1.269 30 2.80 1.095 30 2.93 1.081 30 Item-Total Statistics Y1 Y2 Y3 Scale Corrected Cronbach's Scale Mean if Variance if Item-Total Alpha if Item Item Deleted Item Deleted Correlation Deleted 5.73 3.582.807.678 5.83 4.695.668.817 5.70 4.769.663.821 Scale Statistics Mean Variance Std. Deviation of Items 8.63 9.068 3.011 3

148 Cases Case Processing Summary Valid Excluded a Total a. Listwise deletion based on all variables in the procedure. % 30 100.0 0.0 30 100.0 Reliability Statistics Cronbach's Alpha of Items.930 3 Item Statistics Z1 Z2 Z3 Mean Std. Dev iation 2.80 1.495 30 2.77 1.612 30 2.83 1.510 30 Item-Total Statistics Z1 Z2 Z3 Scale Corrected Cronbach's Scale Mean if Variance if Item-Total Alpha if Item Item Deleted Item Deleted Correlation Deleted 5.60 9.145.813.933 5.63 8.102.875.885 5.57 8.599.886.876 Scale Statistics Mean Variance Std. Deviation of Items 8.40 18.731 4.328 3

149 Lampiran 5 Data Hasil Analisis Validitas XA1.1 XA1.2 XA1.3 XA1.4 XA1.5 Bukti Langsung Pearson Correlation Pearson Correlation Pearson Correlation Pearson Correlation Pearson Correlation Pearson Correlation **. Correlation is signif icant at the 0.01 lev el (2-tailed). *. Correlation is signif icant at the 0.05 lev el (2-tailed). Correlations Bukti XA1.1 XA1.2 XA1.3 XA1.4 XA1.5 Langsung 1.659**.618**.598**.636**.872**.000.000.000.000.000 30 30 30 30 30 30.659** 1.511**.545**.473**.778**.000.004.002.008.000 30 30 30 30 30 30.618**.511** 1.429*.482**.757**.000.004.018.007.000 30 30 30 30 30 30.598**.545**.429* 1.606**.798**.000.002.018.000.000 30 30 30 30 30 30.636**.473**.482**.606** 1.808**.000.008.007.000.000 30 30 30 30 30 30.872**.778**.757**.798**.808** 1.000.000.000.000.000 30 30 30 30 30 30 Correlations XA2.1 XA2.2 XA2.3 XA2.4 Jaminan XA2.1 Pearson Correlation 1.726**.717**.712**.869**.000.000.000.000 30 30 30 30 30 XA2.2 Pearson Correlation.726** 1.901**.765**.922**.000.000.000.000 30 30 30 30 30 XA2.3 Pearson Correlation.717**.901** 1.863**.948**.000.000.000.000 30 30 30 30 30 XA2.4 Pearson Correlation.712**.765**.863** 1.916**.000.000.000.000 30 30 30 30 30 Jaminan Pearson Correlation.869**.922**.948**.916** 1.000.000.000.000 30 30 30 30 30 **. Correlation is signif icant at the 0.01 lev el (2-tailed).

150 XA3.1 XA3.2 XA3.3 XA3.4 Keandalan Pearson Correlation Pearson Correlation Pearson Correlation Pearson Correlation Pearson Correlation Correlations **. Correlation is signif icant at the 0.01 lev el (2-tailed). *. Correlation is signif icant at the 0.05 lev el (2-tailed). XA3.1 XA3.2 XA3.3 XA3.4 Keandalan 1.551**.399*.266.711**.002.029.155.000 30 30 30 30 30.551** 1.555**.370*.791**.002.001.044.000 30 30 30 30 30.399*.555** 1.674**.851**.029.001.000.000 30 30 30 30 30.266.370*.674** 1.751**.155.044.000.000 30 30 30 30 30.711**.791**.851**.751** 1.000.000.000.000 30 30 30 30 30 Correlations XA4.1 XA4.2 XA4.3 Daya Tanggap XA4.1 Pearson Correlation 1.350.875**.933**.058.000.000 30 30 30 30 XA4.2 Pearson Correlation.350 1.317.604**.058.088.000 30 30 30 30 XA4.3 Pearson Correlation.875**.317 1.919**.000.088.000 30 30 30 30 Day a Tanggap Pearson Correlation.933**.604**.919** 1.000.000.000 30 30 30 30 **. Correlation is signif icant at the 0.01 lev el (2-tailed).

151 Correlations XA5.1 XA5.2 XA5.3 XA5.4 Empati XA5.1 Pearson Correlation 1.639**.202.483**.756**.000.284.007.000 30 30 30 30 30 XA5.2 Pearson Correlation.639** 1.632**.561**.887**.000.000.001.000 30 30 30 30 30 XA5.3 Pearson Correlation.202.632** 1.442*.694**.284.000.015.000 30 30 30 30 30 XA5.4 Pearson Correlation.483**.561**.442* 1.809**.007.001.015.000 30 30 30 30 30 Empati Pearson Correlation.756**.887**.694**.809** 1.000.000.000.000 30 30 30 30 30 **. Correlation is signif icant at the 0.01 lev el (2-tailed). *. Correlation is signif icant at the 0.05 lev el (2-tailed). Correlations XB.1 XB.2 XB.3 XB.4 XB.5 Kual Produk Pearson Correlation Pearson Correlation Pearson Correlation Pearson Correlation Pearson Correlation Pearson Correlation **. Correlation is signif icant at the 0.01 lev el (2-tailed). *. Correlation is signif icant at the 0.05 lev el (2-tailed). Correlations Correlations XB.1 XB.2 XB.3 XB.4 XB.5 Kual Produk 1.816**.604**.416*.384*.807**.000.000.022.036.000 30 30 30 30 30 30.816** 1.659**.440*.492**.847**.000.000.015.006.000 30 30 30 30 30 30.604**.659** 1.765**.601**.888**.000.000.000.000.000 30 30 30 30 30 30.416*.440*.765** 1.593**.780**.022.015.000.001.000 30 30 30 30 30 30.384*.492**.601**.593** 1.745**.036.006.000.001.000 30 30 30 30 30 30.807**.847**.888**.780**.745** 1.000.000.000.000.000 30 30 30 30 30 30

152 Correlations Y1 Y2 Y3 Kepuasan Y1 Pearson Correlation 1.704**.699**.929**.000.000.000 30 30 30 30 Y2 Pearson Correlation.704** 1.513**.845**.000.004.000 30 30 30 30 Y3 Pearson Correlation.699**.513** 1.840**.000.004.000 30 30 30 30 Kepuasan Pearson Correlation.929**.845**.840** 1.000.000.000 30 30 30 30 **. Correlation is significant at the 0.01 lev el (2-tailed). Correlations Correlations Z1 Z2 Z3 Loy alitas Z1 Pearson Correlation 1.781**.794**.914**.000.000.000 30 30 30 30 Z2 Pearson Correlation.781** 1.876**.948**.000.000.000 30 30 30 30 Z3 Pearson Correlation.794**.876** 1.949**.000.000.000 30 30 30 30 Loy alitas Pearson Correlation.914**.948**.949** 1.000.000.000 30 30 30 30 **. Correlation is signif icant at the 0.01 lev el (2-tailed).

153 Lampiran 6 Data Responden o XA1.1 XA1.2 XA1.3 XA1.4 XA1.5 XA2.1 XA2.2 XA2.3 XA2.4 XA3.1 XA3.2 XA3.3 XA3.4 XA4.1 XA4.2 XA4.3 1 4 4 4 4 3 5 5 5 4 2 2 2 4 3 3 2 2 3 3 4 3 2 2 5 4 4 1 2 2 3 4 1 4 3 2 2 1 1 3 1 3 3 2 4 3 3 1 3 2 3 4 5 5 4 4 5 5 5 5 5 1 4 5 4 4 2 4 5 1 1 2 1 3 4 5 4 4 1 2 4 4 1 2 2 6 3 4 5 5 5 4 4 4 4 3 1 5 5 5 3 5 7 2 2 3 2 2 2 2 2 2 1 2 2 2 5 3 4 8 2 3 2 2 2 4 4 4 5 3 1 4 3 5 4 4 9 4 3 5 1 5 1 2 2 2 3 1 2 2 1 3 2 10 5 3 4 4 4 5 4 4 3 4 4 4 2 3 4 4 11 1 2 4 1 2 4 4 5 5 2 1 1 2 4 4 4 12 4 4 3 3 4 4 5 4 4 3 3 3 1 1 2 1 13 3 2 3 3 5 3 4 4 5 2 2 2 1 5 4 3 14 1 2 1 2 1 4 5 4 4 4 5 4 4 5 4 5 15 3 4 4 4 3 1 2 2 1 2 2 1 1 2 4 1 16 4 3 4 4 3 2 5 5 5 4 3 3 4 5 4 5 17 2 1 1 3 2 4 3 2 4 5 4 4 5 4 5 4 18 2 3 4 4 5 1 2 1 1 2 3 2 2 1 2 1 19 1 2 2 2 2 4 5 4 3 3 3 3 4 4 2 4 20 4 2 5 2 3 4 4 3 3 3 3 3 4 5 3 5 21 1 2 2 1 2 1 2 2 2 5 4 4 4 1 2 2 22 2 2 4 4 3 4 3 3 4 4 5 5 4 1 4 1 23 1 2 2 1 1 5 5 5 5 5 4 4 4 4 5 5 24 3 3 3 3 4 4 4 4 4 2 3 2 3 4 5 5 25 1 2 2 2 1 4 4 4 4 4 3 2 3 4 4 4 26 3 5 2 3 4 1 1 1 1 2 1 1 2 1 3 2 27 2 1 1 4 5 3 4 3 2 4 3 4 3 4 3 5 28 4 4 3 5 4 3 4 3 2 2 2 4 4 4 3 4 29 2 1 1 1 1 2 2 1 1 2 1 1 1 1 2 1 30 4 3 4 5 5 3 3 3 3 2 3 4 4 4 2 5 31 1 2 2 3 2 4 4 3 4 5 4 4 5 1 4 1 32 4 3 3 4 2 4 5 4 2 2 3 2 1 5 4 5 33 5 4 4 5 4 4 4 4 2 2 1 1 2 2 4 4 34 5 3 4 4 2 2 3 2 5 3 3 3 5 5 5 4 35 1 2 2 2 3 2 3 2 3 4 3 2 4 2 2 3 36 4 4 4 2 3 4 4 2 2 2 1 4 4 5 4 3 37 4 4 4 4 4 4 5 5 5 5 2 5 5 2 4 3 38 4 4 5 4 5 4 5 4 4 4 1 4 4 4 4 4 39 1 2 1 1 1 3 4 4 1 3 2 2 2 2 2 5 40 2 3 3 1 1 1 2 1 1 1 5 2 5 4 2 5 41 4 4 4 4 5 4 4 4 4 1 4 2 4 1 4 1 42 3 3 1 1 2 3 3 1 2 2 4 3 3 2 4 4 43 3 4 3 1 1 3 4 3 3 2 1 2 4 2 3 1 44 1 2 2 4 1 1 2 2 2 1 1 1 3 4 2 4 45 2 2 2 2 4 1 1 4 2 4 4 5 5 3 2 2 46 3 5 3 5 5 5 5 2 4 2 2 1 2 3 5 3 47 1 4 4 4 2 1 2 2 1 2 5 3 5 1 2 1 48 2 2 3 2 1 4 5 5 3 4 2 2 3 3 4 3

154 49 5 4 4 4 5 3 2 3 2 3 3 4 4 5 4 5 50 1 2 1 2 5 3 3 4 3 2 2 2 5 2 1 1 51 2 2 2 3 4 4 5 4 4 4 5 4 5 2 4 3 52 5 4 2 3 2 1 2 1 2 5 4 5 5 1 2 1 53 4 3 1 1 4 5 5 5 5 5 5 2 5 4 5 4 54 5 4 2 5 5 1 2 2 1 2 2 2 5 4 4 3 55 2 2 4 1 4 3 4 1 4 3 1 4 3 1 3 4 56 4 4 1 5 4 2 4 5 5 4 4 5 4 5 3 5 57 2 3 1 1 2 2 2 1 2 2 1 3 1 5 4 2 58 3 3 3 3 1 2 3 2 2 5 5 5 4 1 2 1 59 2 4 4 4 2 4 5 2 3 5 5 5 4 2 5 1 60 2 1 2 1 2 1 2 2 1 4 3 5 4 4 3 4 61 2 2 2 4 5 5 5 5 3 2 5 5 2 1 3 4 62 4 5 2 4 3 2 3 2 1 1 1 3 1 4 4 4 63 3 2 1 2 2 3 1 4 5 4 4 2 3 4 4 4 64 2 4 2 4 5 5 4 3 4 1 2 1 1 4 4 4 65 3 3 2 3 5 4 4 4 1 5 2 5 5 5 5 4 66 3 3 2 2 5 5 4 3 4 5 2 2 5 4 4 4 67 2 2 3 4 5 1 2 1 1 3 2 4 3 2 1 3 68 1 4 1 2 1 5 3 4 2 2 1 1 2 1 3 3 69 2 3 4 3 1 2 3 2 2 3 2 5 3 2 4 2 70 1 2 1 1 1 4 4 4 4 3 3 3 3 4 4 3 71 3 4 3 5 5 1 1 1 3 4 3 3 4 2 3 5 72 4 2 4 4 5 4 3 4 5 1 1 4 1 1 1 2 73 2 5 4 5 4 5 4 5 4 4 1 4 4 5 5 4 74 4 1 2 3 2 2 2 2 1 2 1 1 2 1 2 1 75 4 3 1 3 4 5 2 3 4 5 1 5 5 5 5 5 76 2 3 5 3 5 2 3 2 4 4 2 5 4 5 5 4 77 1 2 3 2 2 4 3 5 5 5 3 1 1 5 5 5 78 2 4 4 4 3 3 3 4 3 4 2 1 1 2 3 2 79 2 1 1 2 1 2 1 1 2 4 4 4 5 1 4 5 80 5 5 2 2 3 4 1 5 4 4 4 4 5 4 4 4 81 1 2 2 1 1 3 1 1 2 2 2 1 3 1 2 2 82 4 3 3 4 2 5 4 5 5 5 2 4 4 1 1 5 83 2 2 4 4 2 3 4 4 4 3 4 4 5 3 1 4 84 1 1 3 3 4 3 4 4 4 4 4 4 4 1 3 5 85 5 4 5 3 2 2 3 1 4 2 4 1 2 2 3 1 86 2 4 4 5 2 4 3 4 3 1 3 3 3 4 3 4 87 2 2 2 1 5 4 3 4 5 4 4 4 5 5 5 3 88 1 4 4 4 1 1 2 1 1 2 2 2 2 2 3 2 89 5 5 5 5 4 4 4 4 4 2 1 1 1 3 4 3 90 1 2 3 2 4 2 4 5 5 5 2 2 2 5 4 4 91 4 4 4 4 4 2 1 1 2 2 2 2 2 1 2 1 92 2 2 3 1 2 4 3 1 4 4 4 2 2 3 3 5 93 2 4 2 2 4 5 3 5 5 5 5 2 2 1 2 1 94 4 4 4 3 4 1 3 2 3 1 2 2 2 5 5 5 95 4 4 1 3 4 4 3 4 5 4 4 4 4 2 4 1 96 4 1 1 3 1 5 1 5 4 2 1 4 2 1 4 4 97 1 2 2 2 2 3 5 5 3 5 2 5 5 5 5 5 98 4 4 4 1 4 5 4 4 5 5 5 4 5 5 4 4 99 4 5 2 5 5 4 4 4 4 3 4 4 3 3 3 5 100 2 3 3 1 3 4 3 4 4 1 2 1 1 3 4 5 101 1 5 4 3 5 1 3 1 1 2 2 3 2 4 1 5 102 2 2 1 3 2 3 4 4 5 5 5 5 5 5 4 4

155 103 5 3 2 1 3 5 5 5 5 5 5 5 5 5 5 5 104 4 5 5 5 5 4 3 4 5 2 2 2 1 1 2 2 105 1 5 2 4 5 4 4 4 5 4 1 2 1 1 2 2 106 2 1 1 5 3 1 2 1 2 4 4 2 3 1 3 1 107 3 2 3 2 3 5 5 5 5 5 4 5 5 4 4 5 108 1 1 2 4 4 5 4 5 5 2 2 2 1 1 2 2 109 2 2 1 3 1 4 5 4 4 5 4 4 1 4 4 4 110 4 1 5 5 5 1 2 1 1 5 5 5 5 2 1 1 111 3 4 1 3 3 2 1 2 2 3 2 2 3 4 3 4 112 2 5 1 5 3 4 4 4 4 4 4 4 4 4 4 5 113 1 2 1 1 2 2 1 1 2 2 1 2 2 5 5 5 114 2 5 1 5 3 5 4 5 4 4 5 2 1 2 2 4 115 2 4 3 1 1 4 4 4 3 3 3 3 4 4 4 4 116 2 5 5 1 5 2 2 2 2 2 2 1 2 4 2 4 117 4 2 1 3 3 1 2 2 2 5 4 4 4 4 4 4 118 3 2 3 4 3 5 5 5 5 2 3 4 4 5 5 1 119 5 2 5 3 1 3 3 3 4 3 2 2 4 3 5 4 120 4 3 4 1 4 4 4 4 4 5 5 5 3 4 4 5 121 2 4 2 4 2 4 4 4 4 4 4 4 4 4 4 4 122 3 5 3 5 4 5 5 5 5 2 2 1 2 3 3 2 123 5 2 5 3 5 2 4 2 4 4 5 5 1 4 4 5 124 1 2 1 1 1 3 3 3 3 3 2 3 2 3 3 3 125 4 4 4 4 4 4 5 4 4 5 2 4 4 4 4 4 126 4 3 4 3 4 5 5 5 5 1 5 5 5 5 5 1 127 1 2 2 1 2 1 2 2 2 2 2 3 4 2 4 4 128 3 4 3 4 3 3 3 3 2 1 2 1 2 1 3 4 129 3 5 3 5 3 4 3 4 3 3 4 4 4 4 4 4 130 5 4 5 4 5 5 5 5 5 5 4 4 1 5 4 2 131 1 2 1 1 2 2 3 4 3 2 4 2 5 4 5 5 132 3 4 3 5 3 3 3 4 2 3 3 4 2 4 4 4 133 4 4 4 4 4 5 4 5 4 4 5 5 5 4 2 5 134 4 5 4 4 4 4 5 4 1 1 4 4 1 4 4 1 135 3 2 3 2 3 1 2 2 2 2 1 2 3 5 5 5 136 3 4 1 3 3 4 4 4 4 4 2 5 5 4 5 4 137 1 2 2 2 2 1 4 4 4 4 1 4 4 1 4 4 138 3 2 2 4 4 5 2 5 5 5 1 4 5 5 2 1 139 2 2 3 1 2 1 2 2 1 1 2 2 2 3 4 2 140 3 2 3 3 2 4 2 4 3 4 2 3 1 2 5 4 141 5 5 4 4 5 1 2 1 2 1 1 2 2 1 2 1 142 4 1 4 1 1 4 5 4 2 1 1 3 2 4 5 4 143 4 1 5 5 4 1 2 2 2 4 4 4 4 2 1 2 144 4 4 1 4 2 3 3 3 4 5 5 4 5 2 3 4 145 2 3 2 2 2 4 5 4 4 4 2 2 2 4 5 5 146 4 4 2 5 1 4 1 4 4 5 5 4 4 4 4 4 147 3 3 2 3 5 4 4 4 4 2 2 2 5 2 4 2 148 4 3 4 4 1 2 4 2 4 4 4 2 4 4 2 4 149 3 3 1 1 3 3 2 3 2 2 2 2 1 2 1 2 150 3 3 3 3 3 5 4 5 4 4 5 2 1 2 2 1 151 4 4 5 4 5 4 1 4 3 4 3 2 1 1 3 2 152 4 3 4 4 1 4 2 4 1 2 4 4 1 4 3 4 153 3 3 1 1 3 2 4 2 3 1 4 3 4 3 4 4 154 3 3 3 3 3 3 4 3 3 4 4 3 4 4 4 2 155 4 4 5 4 5 4 5 4 4 4 4 4 1 2 4 2

156 o XA5. 1 XA5. 2 XA5. 3 XA5. 4 XB.1 XB.2 XB.3 XB.4 XB.5 Y1 Y2 Y3 Z1 Z2 Z3 1 5 4 2 5 2 2 4 5 4 2 2 1 5 5 5 2 1 2 3 3 3 3 2 3 2 4 4 4 4 4 4 3 2 4 5 5 1 2 2 1 2 4 3 4 5 4 4 4 2 3 3 4 4 5 5 5 4 5 3 5 5 5 5 5 2 2 1 1 5 4 5 4 5 1 2 2 1 1 2 6 5 5 4 5 5 4 3 3 1 4 3 4 4 5 4 7 2 4 5 4 1 2 3 5 4 3 4 3 1 1 2 8 1 2 3 2 4 5 2 2 2 2 2 3 4 4 4 9 3 4 4 3 4 5 4 3 4 2 2 2 2 2 1 10 1 2 2 1 1 1 1 2 4 1 2 3 3 5 3 11 3 4 2 3 4 4 5 4 1 5 4 4 3 2 2 12 1 4 5 3 5 5 5 4 5 5 4 4 1 1 1 13 1 4 3 2 1 1 2 2 2 3 4 4 1 1 2 14 4 4 3 4 5 4 4 5 5 4 3 5 4 5 5 15 1 2 2 1 2 1 2 2 2 1 2 2 1 1 2 16 3 4 5 4 1 2 5 5 4 3 3 2 5 4 5 17 1 2 3 4 4 3 4 4 2 5 3 3 2 1 1 18 4 4 3 5 2 1 2 2 1 1 1 1 1 2 1 19 2 4 4 1 2 4 4 4 4 3 4 3 5 5 5 20 4 4 3 4 1 2 2 2 2 2 1 4 2 2 2 21 2 4 3 4 1 2 2 1 2 2 3 2 1 2 1 22 2 1 2 3 5 4 3 4 4 3 3 2 4 3 4 23 4 5 4 5 1 2 1 2 2 2 1 2 2 1 1 24 5 4 4 1 2 1 2 2 2 4 4 3 4 4 4 25 4 4 4 4 5 5 5 2 5 4 5 4 2 4 4 26 1 2 3 2 4 3 4 4 4 3 3 2 3 4 4 27 4 4 5 4 2 2 3 2 2 2 2 2 1 2 2 28 3 4 3 2 3 2 1 1 2 3 4 3 2 1 3 29 2 1 1 1 1 2 1 1 2 2 1 2 2 1 1 30 2 2 3 2 4 5 4 4 5 2 2 3 4 1 1 31 1 2 1 2 4 1 5 2 2 1 2 2 1 2 1 32 2 3 5 4 5 5 4 3 5 4 4 4 5 3 5 33 5 5 4 5 1 1 1 4 2 5 3 4 4 3 4 34 4 4 2 4 5 5 5 5 4 5 3 4 4 4 3 35 3 3 1 2 2 1 4 2 1 1 2 2 2 2 1 36 5 4 5 5 4 3 4 1 3 4 4 4 4 3 4 37 4 4 2 1 3 3 4 2 2 4 4 4 3 3 4 38 4 4 2 4 4 4 5 2 1 4 4 5 4 4 5 39 2 2 2 2 4 4 4 1 4 4 5 4 4 4 4 40 5 5 4 5 5 5 4 1 4 2 3 3 5 4 4 41 2 2 3 2 3 1 1 3 2 4 4 4 1 1 1 42 3 3 3 2 4 3 4 3 5 3 3 1 4 4 4 43 2 1 2 3 4 1 4 5 5 3 4 3 1 2 1 44 1 2 2 1 1 1 1 1 4 1 2 2 1 1 1 45 2 2 2 1 1 2 1 1 2 2 2 2 1 1 2 46 3 3 3 3 3 4 1 3 4 5 5 2 3 3 4 47 2 1 2 1 1 2 2 1 2 1 2 2 1 1 1 48 5 4 3 4 3 5 5 4 4 3 2 3 3 2 3 49 2 3 2 3 5 4 5 1 5 3 4 3 5 5 5 50 2 3 2 2 2 3 4 3 2 1 1 2 1 5 2 51 4 3 4 4 5 5 5 2 1 5 5 5 1 5 5 52 2 1 1 2 1 2 1 1 1 1 2 4 1 2 2 53 5 4 5 4 4 5 4 5 5 2 5 5 4 3 3 54 5 4 5 5 5 3 5 5 1 5 4 5 2 1 1 55 4 4 2 4 5 2 4 4 3 2 1 2 1 4 4 56 5 4 5 5 1 2 2 1 2 5 5 4 2 4 3 57 4 4 1 2 5 5 4 5 5 4 4 1 3 3 3 58 2 3 4 3 1 1 1 2 2 2 3 4 5 5 2 59 3 4 3 5 4 5 3 5 4 3 4 3 4 5 5 60 1 2 1 1 2 2 1 3 1 4 2 4 5 4 3 61 3 4 5 5 1 1 4 4 3 5 5 5 1 3 2 62 2 1 2 1 4 1 1 4 4 1 1 2 1 4 4 63 5 5 5 5 1 2 2 1 1 3 5 5 5 5 4

64 2 2 1 2 2 4 3 1 5 4 2 4 2 4 4 65 2 3 2 2 1 2 2 3 1 5 5 5 4 4 3 66 4 5 2 4 4 3 5 5 5 5 5 5 5 5 2 67 2 2 3 2 4 2 4 3 4 3 4 3 1 2 1 68 4 1 4 5 1 2 2 1 1 4 1 4 4 4 2 69 4 5 5 3 4 5 4 3 4 4 5 5 5 4 4 70 2 3 4 3 2 2 1 2 2 1 4 3 3 4 3 71 1 2 1 2 5 5 4 4 4 2 3 2 4 3 4 72 4 5 4 5 2 2 1 2 3 2 1 2 5 4 5 73 1 2 1 1 5 5 5 3 4 5 4 4 4 5 4 74 3 3 4 5 1 2 3 1 1 2 2 2 1 2 1 75 3 3 2 1 1 2 1 2 1 2 5 4 5 4 5 76 1 3 2 1 2 2 4 3 2 3 5 3 4 3 4 77 4 1 2 4 1 1 2 1 2 1 1 2 5 5 2 78 2 1 1 2 4 4 3 5 3 3 4 5 2 3 4 79 2 1 2 2 1 2 2 1 1 2 1 1 2 4 5 80 1 2 3 1 1 3 4 3 2 2 2 3 2 3 4 81 1 1 1 2 4 4 4 5 4 1 2 1 3 2 2 82 2 1 2 2 1 3 2 2 4 4 3 2 4 3 3 83 4 2 4 4 1 4 4 2 1 4 4 4 1 4 4 84 2 1 2 2 4 4 3 4 2 4 3 4 4 1 4 85 3 2 1 1 1 4 2 4 4 4 5 5 5 3 4 86 2 3 3 1 1 2 1 1 3 2 3 3 4 3 4 87 5 4 5 2 5 3 4 5 4 5 4 5 5 5 3 88 1 2 2 2 1 1 3 3 1 4 4 4 4 2 2 89 5 4 4 3 3 1 1 2 3 5 4 4 4 4 4 90 2 2 2 3 4 1 3 1 3 5 4 4 4 4 4 91 4 2 1 5 5 1 5 5 3 1 2 1 1 2 2 92 4 1 2 4 2 3 1 2 1 4 4 4 4 1 4 93 4 1 4 1 5 5 5 2 3 5 5 5 5 5 5 94 4 2 2 4 2 2 2 2 5 2 2 2 1 3 4 95 5 2 5 5 5 4 5 5 3 5 4 5 5 4 5 96 1 2 2 2 4 5 3 3 2 1 4 1 2 1 1 97 5 4 3 4 3 3 5 5 2 5 5 5 5 5 5 98 3 2 2 2 3 4 4 2 1 5 4 5 5 5 5 99 4 4 5 4 1 4 2 5 3 3 4 4 4 4 2 100 2 4 2 3 1 2 4 5 2 4 4 4 4 4 2 101 4 3 2 3 1 4 2 5 2 4 4 3 3 5 2 102 1 4 1 4 2 1 2 2 4 4 5 5 5 4 5 103 2 2 2 2 2 2 2 1 3 5 5 5 5 5 1 104 4 4 3 2 3 4 3 4 2 1 5 2 2 2 2 105 2 2 2 4 1 2 1 2 2 1 2 1 5 5 5 106 2 4 2 3 2 4 3 5 5 2 2 1 1 3 4 107 1 1 2 2 1 2 1 3 2 4 2 4 4 3 4 108 5 5 4 5 2 1 2 3 4 2 1 2 1 3 2 109 4 5 4 4 2 3 2 2 2 5 4 5 1 4 5 110 2 2 1 2 5 4 5 5 5 2 3 4 2 2 1 111 4 3 1 2 1 2 1 1 2 1 1 1 3 2 2 112 5 4 4 4 2 4 2 3 3 2 5 4 1 2 4 113 5 5 5 4 4 5 5 5 5 5 4 5 2 1 1 114 4 5 3 4 4 2 1 3 3 4 4 4 4 4 4 115 2 2 1 2 1 2 1 2 1 2 3 2 4 2 4 116 2 1 2 2 5 4 4 1 2 1 2 1 1 1 3 117 1 4 2 4 1 5 3 3 2 2 3 4 1 2 3 118 2 3 2 3 4 4 2 3 4 3 3 4 3 3 4 119 2 4 2 4 4 4 3 3 3 5 5 5 2 4 4 120 5 4 2 3 1 2 5 1 2 2 4 3 2 4 3 121 2 3 2 4 4 5 1 5 4 2 2 4 2 2 4 122 1 4 1 4 2 4 3 4 1 2 2 3 2 2 3 123 5 4 2 4 4 4 2 1 1 5 5 5 5 4 4 124 5 4 4 4 5 3 5 3 5 2 2 3 4 4 3 125 5 4 4 4 3 1 2 4 2 5 4 3 5 4 4 126 2 2 4 5 2 2 5 3 5 5 4 3 5 4 4 127 4 1 3 2 1 1 2 2 1 1 2 2 2 2 2 128 4 1 3 4 5 5 3 1 2 3 3 3 2 1 2 129 5 4 2 4 4 3 5 3 5 4 3 4 3 3 4 130 4 2 2 2 4 5 4 5 4 5 5 5 5 5 4 131 4 2 2 4 1 2 2 1 1 2 3 4 3 2 4 132 4 2 4 4 4 3 4 3 3 3 3 4 2 3 3 133 2 1 4 4 1 2 1 2 1 3 4 3 3 3 3 157

134 3 4 2 3 5 4 4 4 2 2 4 3 4 2 2 135 5 1 2 4 4 2 3 1 1 2 3 3 1 1 3 136 2 1 3 3 1 1 4 5 5 3 5 4 3 3 3 137 1 2 1 1 2 4 2 4 2 2 4 4 5 4 4 138 3 2 3 4 4 2 1 5 1 5 5 5 5 5 5 139 4 1 4 5 1 4 4 4 5 2 4 4 4 4 4 140 4 4 3 5 4 4 4 2 5 2 1 1 4 4 4 141 2 4 2 3 2 2 2 1 2 2 5 5 4 4 4 142 4 5 2 4 4 4 5 3 4 1 3 2 4 2 1 143 2 4 1 2 1 2 1 1 2 4 4 4 1 2 4 144 5 4 3 4 4 4 4 4 5 5 4 5 4 2 5 145 3 4 4 4 5 5 5 4 3 4 4 5 4 4 5 146 2 2 1 2 3 3 3 4 5 5 4 4 5 5 5 147 2 4 4 4 4 3 3 1 3 4 4 4 4 4 3 148 3 4 4 3 2 1 2 2 1 5 5 5 5 5 5 149 3 4 2 4 1 4 5 5 5 3 3 3 3 2 2 150 1 4 4 4 4 4 5 3 4 4 3 3 4 3 3 151 5 4 4 5 4 4 4 1 4 5 5 5 4 3 4 152 3 3 4 5 2 1 1 2 2 3 3 4 4 4 4 153 1 2 3 5 3 4 4 4 4 5 5 5 5 4 5 154 2 4 4 2 2 1 1 2 2 1 1 2 5 4 4 155 2 4 3 3 1 2 1 2 2 5 2 5 4 4 4 158

159 Lampiran 7 Hasil Uji ormalitas, Outliers, Multikoliniearity dan Singularity Assessment of normality (Group number 1) Variable min Max skew c.r. kurtosis c.r. z3 1.000 5.000 -.365-1.856-1.087-2.761 z2 1.000 5.000 -.243-1.234-1.139-2.895 z1 1.000 5.000 -.244-1.238-1.395-3.546 XB.5 1.000 5.000.179.912-1.308-3.323 XB.1 1.000 5.000.085.430-1.533-3.897 XB.2 1.000 5.000.075.379-1.317-3.348 XB.3 1.000 5.000 -.050 -.252-1.373-3.489 XB.4 1.000 5.000.163.826-1.273-3.234 y3 1.000 5.000 -.323-1.642 -.990-2.517 y2 1.000 5.000 -.296-1.506 -.991-2.518 y1 1.000 5.000 -.048 -.244-1.345-3.418 XA1.5 1.000 5.000 -.032 -.165-1.286-3.268 XA1.1 1.000 5.000.067.342-1.164-2.958 XA5.1 1.000 5.000.144.730-1.305-3.317 XA5.2 1.000 5.000 -.185 -.940-1.232-3.131 XA5.3 1.000 5.000.256 1.299-1.003-2.550 XA5.4 1.000 5.000 -.165 -.836-1.204-3.059 XA4.1 1.000 5.000 -.216-1.097-1.397-3.549 XA4.2 1.000 5.000 -.383-1.947 -.826-2.099 XA4.3 1.000 5.000 -.447-2.271-1.174-2.984 XA3.1 1.000 5.000 -.077 -.392-1.295-3.292 XA3.2 1.000 5.000.140.711-1.251-3.178 XA3.3 1.000 5.000 -.063 -.321-1.255-3.190 XA3.4 1.000 5.000 -.184 -.935-1.345-3.418 XA1.2 1.000 5.000.068.345-1.040-2.642 XA1.3 1.000 5.000.080.408-1.183-3.005 XA1.4 1.000 5.000 -.134 -.681-1.226-3.116 XA2.1 1.000 5.000 -.341-1.731-1.163-2.955 XA2.2 1.000 5.000 -.287-1.460 -.970-2.465 XA2.3 1.000 5.000 -.385-1.959-1.124-2.856 XA2.4 1.000 5.000 -.260-1.319-1.168-2.969 Multivariate 3.813.525 Observations farthest from the centroid (Mahalanobis distance) (Group number 1) Observation number Mahalanobis d-squared p1 p2 96 56.803.003.387 138 54.241.006.241 101 48.120.026.762 57 45.370.046.931 126 45.048.049.885 77 44.099.060.907 80 42.870.076.955 134 42.851.076.912 62 42.694.079.868 53 42.158.087.877 55 41.640.096.888

Observation number Mahalanobis d-squared p1 p2 16 41.445.100.856 61 41.419.100.786 64 41.315.102.722 92 40.959.109.722 40 40.546.117.741 68 40.238.124.738 110 39.999.129.719 72 39.952.130.646 46 39.750.135.618 123 39.326.145.665 54 39.284.146.591 139 39.177.149.539 116 38.841.157.568 137 38.571.165.577 75 38.433.168.541 93 38.247.174.524 82 38.240.174.443 103 38.049.179.431 85 37.998.181.370 56 37.814.186.359 113 37.391.199.440 43 37.058.210.491 119 36.946.213.458 50 36.620.224.512 142 35.969.247.694 106 35.960.247.629 105 35.726.256.650 59 35.511.264.666 66 35.491.265.605 90 34.850.290.782 151 34.655.298.791 83 34.267.314.856 114 34.194.317.833 79 34.129.320.806 17 34.025.324.790 87 33.754.336.827 52 33.564.344.838 84 33.484.348.818 45 33.475.348.772 141 33.443.349.730 91 33.022.369.825 12 32.972.371.796 9 32.895.374.773 120 32.807.378.753 143 32.784.380.707 65 32.662.385.700 102 32.451.395.730 51 32.415.397.688 34 32.404.397.632 69 32.230.406.650 148 32.160.409.620 1 32.147.410.562 31 32.035.415.552 100 32.007.416.501 122 31.963.419.458 23 31.942.420.404 39 31.839.425.390 88 31.775.428.359 30 31.741.429.315 160

161 Observation number Mahalanobis d-squared p1 p2 104 31.683.432.284 33 31.560.438.281 136 31.465.443.267 152 31.308.451.278 5 31.184.457.277 153 30.928.470.333 10 30.608.486.426 41 30.557.489.389 149 30.547.489.333 130 30.387.497.350 63 30.356.499.306 76 30.339.500.259 117 30.276.503.234 4 29.973.519.309 73 29.959.519.261 94 29.951.520.214 36 29.593.538.312 144 29.147.562.472 146 29.126.563.419 95 28.911.574.466 109 28.870.576.423 58 28.818.579.386 121 28.497.595.488 32 28.470.597.437 7 28.469.597.374 47 28.284.606.405 108 28.283.607.343 74 27.948.624.450 6 27.915.626.402 131 27.893.627.350 Sample Moments (Group number 1) Sample Covariances (Group number 1) Condition number = 34.181 Eigenvalues 10.096 5.734 4.490 3.989 3.285 3.065 2.708 2.183 1.815 1.612 1.456 1.290 1.234 1.222 1.091 1.021.946.899.873.812.787.690.675.589.563.546.489.467.414.379.295 Determinant of sample covariance matrix = 241.534 Sample Correlations (Group number 1) Condition number = 34.739 Eigenvalues 5.675 2.946 2.540 2.261 1.873 1.688 1.452 1.259.958.862.829.779.712.669.599.586.560.501.479.433.428.410.372.345.322.298.277.265.246.213.163 otes for Model (Default model) Computation of degrees of freedom (Default model) umber of distinct sample moments: 496 umber of distinct parameters to be estimated: 90 Degrees of freedom (496-90): 406

162 Lampiran 8 HASIL AALISIS AMOS Confirmatory Factor Analysis Bukti Langsung.41 e1 XA1.1 e2 e3 e4.36 XA1.2.30 XA1.3.43 XA1.4.64.60.54.65.57 Bukti Langsung.32 e5 XA1.5 UJI HIPOTESIS Chi-Square =4.074 Probability =.539 CMI/DF =.815 GFI =.989 TLI =1.014 CFI =1.000 RMSEA =.000 AGFI =.968 Parameter summary (Group number 1) Weights Covariances Variances Means Intercepts Total Fixed 6 0 0 0 0 6 Labeled 0 0 0 0 0 0 Unlabeled 4 0 6 0 0 10 Total 10 0 6 0 0 16 Assessment of normality (Group number 1) Variable min max skew c.r. kurtosis c.r. XA1.5 1.000 5.000 -.032 -.165-1.286-3.268 XA1.1 1.000 5.000.067.342-1.164-2.958 XA1.2 1.000 5.000.068.345-1.040-2.642 XA1.3 1.000 5.000.080.408-1.183-3.005 XA1.4 1.000 5.000 -.134 -.681-1.226-3.116 Multivariate -1.116 -.830

163 Observations farthest from the centroid (Mahalanobis distance) (Group number 1) Observation number Mahalanobis d-squared p1 p2 116 16.450.006.586 110 13.283.021.836 143 12.295.031.861 119 12.076.034.771 101 11.595.041.761 106 11.583.041.613 27 11.509.042.481 88 10.781.056.642 96 10.703.058.538 142 10.655.059.425 105 10.570.061.339 9 10.400.065.302 80 9.961.076.404 114 9.580.088.501 112 9.580.088.391 146 9.322.097.434 103 9.252.099.373 53 8.854.115.520 108 8.794.118.460 123 8.717.121.414 50 8.397.136.538 47 8.243.143.555 85 7.631.178.857 98 7.561.182.838 56 7.498.186.815 87 7.364.195.830 115 7.351.196.780 43 7.325.198.732 54 7.252.203.714 86 7.205.206.678 68 7.200.206.607 74 7.098.213.616 73 6.990.221.631 84 6.982.222.563 52 6.933.226.529 76 6.894.229.489 44 6.886.229.420 144 6.858.231.373 11 6.679.246.462 152 6.533.258.528 148 6.533.258.455 99 6.433.266.479 120 6.404.269.435 20 6.379.271.389 55 6.188.288.509 61 6.025.304.605 34 5.915.315.649 117 5.833.323.665 95 5.825.324.608 67 5.412.368.895 89 5.384.371.878 75 5.327.377.877 6 5.306.380.854 72 5.249.386.854 69 5.240.387.819 83 5.227.389.783 17 5.088.405.849

164 Observation number Mahalanobis d-squared p1 p2 104 5.025.413.855 46 5.013.414.824 153 5.011.415.780 149 5.011.415.729 59 5.009.415.674 62 4.971.419.657 64 4.913.427.664 29 4.894.429.625 42 4.836.436.632 129 4.819.438.591 5 4.815.439.533 79 4.782.443.510 40 4.724.450.520 26 4.700.454.487 4 4.696.454.428 141 4.696.454.366 18 4.601.466.423 90 4.549.473.428 130 4.547.474.369 66 4.500.480.367 22 4.257.513.628 122 4.247.514.579 109 4.224.518.548 30 4.034.544.735 39 4.033.545.682 70 4.033.545.623 124 4.033.545.560 93 3.886.566.700 36 3.856.570.682 57 3.825.575.665 13 3.818.576.614 121 3.789.580.594 23 3.786.581.533 81 3.786.581.469 33 3.756.585.449 3 3.734.588.417 14 3.712.592.386 111 3.710.592.328 136 3.710.592.271 155 3.645.602.298 151 3.645.602.243 38 3.645.602.195 10 3.641.602.156 Sample Moments (Group number 1) Sample Covariances (Group number 1) XA1.5 XA1.1 XA1.2 XA1.3 XA1.4 XA1.5 1.940 XA1.1.609 1.628 XA1.2.547.576 1.406 XA1.3.585.682.428 1.692 XA1.4.731.674.703.577 1.851 Condition number = 4.888 Eigenvalues 4.180 1.286 1.227.969.855 Determinant of sample covariance matrix = 5.465

165 Sample Correlations (Group number 1) XA1.5 XA1.1 XA1.2 XA1.3 XA1.4 XA1.5 1.000 XA1.1.343 1.000 XA1.2.331.381 1.000 XA1.3.323.411.278 1.000 XA1.4.386.388.436.326 1.000 Condition number = 4.461 Eigenvalues 2.444.761.678.569.548 otes for Model (Default model) Computation of degrees of freedom (Default model) umber of distinct sample moments: 15 umber of distinct parameters to be estimated: 10 Degrees of freedom (15-10): 5 Result (Default model) Minimum was achieved Chi-square = 4.074 Degrees of freedom = 5 Probability level =.539 Scalar Estimates (Group number 1 - Default model) Maximum Likelihood Estimates Regression Weights: (Group number 1 - Default model) Estimate S.E. C.R. P Label XA1.4 <--- XA.1 1.000 XA1.3 <--- XA.1.797.160 4.975 *** par_1 XA1.2 <--- XA.1.802.141 5.686 *** par_2 XA1.1 <--- XA.1.915.166 5.505 *** par_3 XA1.5 <--- XA.1.888.166 5.335 *** par_4 Standardized Regression Weights: (Group number 1 - Default model) Estimate XA1.4 <--- XA.1.653 XA1.3 <--- XA.1.545 XA1.2 <--- XA.1.601 XA1.1 <--- XA.1.637 XA1.5 <--- XA.1.567

166 Variances: (Group number 1 - Default model) Estimate S.E. C.R. P Label XA.1.790.207 3.809 *** par_5 e4 1.061.167 6.366 *** par_6 e3 1.190.161 7.403 *** par_7 e2.898.129 6.978 *** par_8 e1.966.148 6.538 *** par_9 e5 1.317.181 7.297 *** par_10 Squared Multiple Correlations: (Group number 1 - Default model) Estimate XA1.5.321 XA1.1.406 XA1.2.362 XA1.3.297 XA1.4.427 Standardized Total Effects (Group number 1 - Default model) XA.1 XA1.5.567 XA1.1.637 XA1.2.601 XA1.3.545 XA1.4.653 Standardized Direct Effects (Group number 1 - Default model) XA.1 XA1.5.567 XA1.1.637 XA1.2.601 XA1.3.545 XA1.4.653 Standardized Indirect Effects (Group number 1 - Default model) XA.1 XA1.5.000 XA1.1.000 XA1.2.000 XA1.3.000 XA1.4.000 Sumber Hasil analisis AMOS 4.0 pada data primer

167 Lampiran 9 HASIL AALISIS AMOS Confirmatory Factor Analysis Jaminan e6 XA2.1.71.46.84 XA2.2 e7.68 e8 XA2.3.75.86.75 Jaminan e9 XA2.4.56 UJI HIPOTESIS Chi-Square =.055 Probability =.973 CMI/DF =.028 GFI =1.000 TLI =1.020 CFI =1.000 RMSEA =.000 AGFI =.999 Parameter summary (Group number 1) Weights Covariances Variances Means Intercepts Total Fixed 5 0 0 0 0 5 Labeled 0 0 0 0 0 0 Unlabeled 3 0 5 0 0 8 Total 8 0 5 0 0 13 Assessment of normality (Group number 1) Variable min max skew c.r. kurtosis c.r. XA2.1 1.000 5.000 -.341-1.731-1.163-2.955 XA2.2 1.000 5.000 -.287-1.460 -.970-2.465 XA2.3 1.000 5.000 -.385-1.959-1.124-2.856 XA2.4 1.000 5.000 -.260-1.319-1.168-2.969 Multivariate 2.434 2.187

168 Observations farthest from the centroid (Mahalanobis distance) (Group number 1) Observation number Mahalanobis d-squared p1 p2 96 14.375.006.618 45 13.115.011.496 16 12.655.013.331 46 12.481.014.177 80 12.357.015.083 92 12.347.015.030 134 11.661.020.038 63 11.583.021.016 137 11.204.024.014 56 11.036.026.008 90 11.036.026.003 152 10.944.027.001 55 10.362.035.003 65 9.251.055.048 146 9.147.058.034 138 8.955.062.033 151 8.892.064.021 34 8.659.070.025 75 8.411.078.032 39 8.317.081.025 59 8.147.086.026 81 8.108.088.017 85 8.038.090.012 68 7.676.104.032 2 7.474.113.043 97 6.814.146.253 71 6.775.148.211 36 6.600.159.256 142 6.188.186.513 32 6.188.186.431 42 5.872.209.639 17 5.724.221.696 123 5.463.243.833 148 5.463.243.781 61 5.204.267.896 113 4.979.289.954 91 4.979.289.933 79 4.979.289.905 101 4.977.290.872 3 4.969.291.836 64 4.858.302.867 66 4.858.302.824 48 4.682.321.897 93 4.645.326.885 26 4.453.348.947 77 4.306.366.971 29 4.197.380.981 140 4.147.387.981 33 4.099.393.980 94 4.062.398.978 76 4.002.406.980 15 3.826.430.994 47 3.826.430.990 54 3.826.430.984 60 3.826.430.977 139 3.826.430.966 131 3.782.436.965

169 Observation number Mahalanobis d-squared p1 p2 111 3.654.455.982 110 3.629.459.979 88 3.629.459.969 67 3.629.459.956 40 3.629.459.939 18 3.629.459.917 102 3.519.475.949 13 3.519.475.929 10 3.513.476.909 141 3.358.500.961 106 3.358.500.945 52 3.358.500.925 62 3.354.500.902 153 3.348.501.877 132 3.340.503.849 57 3.305.508.843 37 3.256.516.850 74 3.100.541.935 98 3.071.546.929 72 3.015.555.939 87 3.015.555.917 95 3.015.555.889 104 3.015.555.856 19 2.935.569.892 9 2.763.598.966 21 2.763.598.952 44 2.763.598.934 117 2.763.598.910 127 2.763.598.881 135 2.763.598.846 143 2.763.598.804 1 2.760.599.761 11 2.696.610.797 130 2.536.638.919 126 2.536.638.892 122 2.536.638.858 118 2.536.638.818 107 2.536.638.771 103 2.536.638.718 53 2.536.638.659 23 2.536.638.597 4 2.536.638.531 108 2.505.644.522 Sample Moments (Group number 1) Sample Covariances (Group number 1) XA2.1 XA2.2 XA2.3 XA2.4 XA2.1 1.855 XA2.2.963 1.526 XA2.3 1.322.952 1.775 XA2.4 1.130.830 1.140 1.743 Condition number = 10.102 Eigenvalues 4.930.803.677.488 Determinant of sample covariance matrix = 1.309

170 Sample Correlations (Group number 1) XA2.1 XA2.2 XA2.3 XA2.4 XA2.1 1.000 XA2.2.572 1.000 XA2.3.729.579 1.000 XA2.4.628.509.648 1.000 Condition number = 10.511 Eigenvalues 2.838.507.385.270 otes for Model (Default model) Computation of degrees of freedom (Default model) umber of distinct sample moments: 10 umber of distinct parameters to be estimated: 8 Degrees of freedom (10-8): 2 Result (Default model) Minimum was achieved Chi-square =.055 Degrees of freedom = 2 Probability level =.973 Scalar Estimates (Group number 1 - Default model) Maximum Likelihood Estimates Regression Weights: (Group number 1 - Default model) Estimate S.E. C.R. P Label XA2.4 <--- XA.2 1.000 XA2.3 <--- XA.2 1.163.113 10.324 *** par_1 XA2.2 <--- XA.2.843.104 8.117 *** par_2 XA2.1 <--- XA.2 1.162.115 10.120 *** par_3 Standardized Regression Weights: (Group number 1 - Default model) Estimate XA2.4 <--- XA.2.749 XA2.3 <--- XA.2.863 XA2.2 <--- XA.2.675 XA2.1 <--- XA.2.843 Variances: (Group number 1 - Default model) Estimate S.E. C.R. P Label XA.2.978.188 5.186 *** par_4 e9.766.106 7.204 *** par_5 e8.452.089 5.058 *** par_6 e7.831.107 7.760 *** par_7 e6.536.096 5.588 *** par_8

171 Squared Multiple Correlations: (Group number 1 - Default model) Estimate XA2.1.711 XA2.2.456 XA2.3.745 XA2.4.561 Standardized Direct Effects (Group number 1 - Default model) XA.2 XA2.1.843 XA2.2.675 XA2.3.863 XA2.4.749 Sumber Hasil analisis AMOS 4.0 pada data primer

172 Lampiran 10 HASIL AALISIS AMOS Confirmatory Factor Analysis Keandalan.39 e10 XA3.1 e11 XA3.2.30.62.55.61.78 Keandalan e12 XA3.3.63.39 e13 XA3.4 UJI HIPOTESIS Chi-Square =3.277 Probability =.194 CMI/DF =1.639 GFI =.989 TLI =.969 CFI =.990 RMSEA =.064 AGFI =.945 Parameter summary (Group number 1) Weights Covariances Variances Means Intercepts Total Fixed 5 0 0 0 0 5 Labeled 0 0 0 0 0 0 Unlabeled 3 0 5 0 0 8 Total 8 0 5 0 0 13 Assessment of normality (Group number 1) Variable min max skew c.r. kurtosis c.r. XA3.1 1.000 5.000 -.077 -.392-1.295-3.292 XA3.2 1.000 5.000.140.711-1.251-3.178 XA3.3 1.000 5.000 -.063 -.321-1.255-3.190 XA3.4 1.000 5.000 -.184 -.935-1.345-3.418 Multivariate -.869 -.780 Observations farthest from the centroid (Mahalanobis distance) (Group number 1) Observation number Mahalanobis d-squared p1 p2 40 13.186.010.802 126 13.037.011.514 123 11.191.025.734 61 10.800.029.658 134 10.732.030.490 77 9.948.041.621

Observation number Mahalanobis d-squared p1 p2 53 9.900.042.481 72 9.890.042.334 4 9.843.043.228 75 9.503.050.243 66 9.023.061.337 138 8.300.081.611 93 8.209.084.548 150 8.184.085.448 114 8.184.085.340 6 7.902.095.406 130 7.902.095.307 109 7.902.095.222 152 7.687.104.255 47 7.569.109.241 131 7.120.130.450 41 7.083.132.386 78 6.322.176.846 155 6.272.180.818 105 6.171.187.819 90 6.106.191.800 153 6.093.192.746 62 6.061.195.701 97 5.901.207.755 65 5.901.207.687 37 5.901.207.612 5 5.823.213.608 50 5.648.227.693 54 5.648.227.621 147 5.648.227.546 96 5.615.230.503 85 5.526.237.516 120 5.081.279.849 36 4.980.289.871 44 4.903.297.878 69 4.845.304.875 137 4.819.306.852 73 4.819.306.807 38 4.819.306.754 136 4.711.318.797 57 4.681.322.771 140 4.596.331.795 142 4.479.345.844 151 4.284.369.927 76 4.080.395.975 43 4.045.400.971 3 4.043.400.959 148 3.989.408.961 100 3.968.410.952 64 3.968.410.932 125 3.945.414.920 82 3.945.414.893 8 3.924.416.875 55 3.924.416.837 98 3.907.419.810 144 3.907.419.762 110 3.777.437.844 103 3.777.437.802 102 3.777.437.753 133 3.754.440.727 173

174 Observation number Mahalanobis d-squared p1 p2 89 3.749.441.677 29 3.749.441.617 58 3.735.443.573 59 3.735.443.509 92 3.616.460.618 22 3.533.473.674 128 3.523.474.628 86 3.521.475.568 51 3.387.495.700 81 3.331.504.720 11 3.260.515.758 26 3.260.515.706 33 3.260.515.648 68 3.260.515.587 74 3.260.515.524 146 3.230.520.508 141 3.197.525.497 15 3.194.526.437 35 3.171.530.411 63 3.109.540.448 106 3.109.540.385 10 3.104.541.331 12 3.084.544.303 52 3.038.551.313 107 3.038.551.258 28 3.015.555.237 32 2.930.570.303 145 2.882.578.317 2 2.867.580.283 17 2.835.586.274 31 2.835.586.222 1 2.748.601.292 48 2.648.618.395 9 2.631.621.361 45 2.626.622.308 Sample Moments (Group number 1) Sample Covariances (Group number 1) XA3.1 XA3.2 XA3.3 XA3.4 XA3.1 1.816 XA3.2.746 1.803 XA3.3.834.708 1.708 XA3.4.691.599.961 2.031 Condition number = 5.084 Eigenvalues 4.119 1.370 1.059.810 Determinant of sample covariance matrix = 4.841 Sample Correlations (Group number 1) XA3.1 XA3.2 XA3.3 XA3.4 XA3.1 1.000 XA3.2.412 1.000 XA3.3.473.404 1.000 XA3.4.360.313.516 1.000 Condition number = 4.950 Eigenvalues 2.245.721.581.453 otes for Model (Default model) Computation of degrees of freedom (Default model)

175 umber of distinct sample moments: 10 umber of distinct parameters to be estimated: 8 Degrees of freedom (10-8): 2 Result (Default model) Minimum was achieved Chi-square = 3.277 Degrees of freedom = 2 Probability level =.194 Scalar Estimates (Group number 1 - Default model) Maximum Likelihood Estimates Regression Weights: (Group number 1 - Default model) Estimate S.E. C.R. P Label XA3.4 <--- XA.3 1.000 XA3.3 <--- XA.3 1.137.178 6.396 *** par_1 XA3.2 <--- XA.3.820.162 5.074 *** par_2 XA3.1 <--- XA.3.939.169 5.543 *** par_3 Standardized Regression Weights: (Group number 1 - Default model) Estimate XA3.4 <--- XA.3.627 XA3.3 <--- XA.3.778 XA3.2 <--- XA.3.546 XA3.1 <--- XA.3.623 Variances: (Group number 1 - Default model) Estimate S.E. C.R. P Label XA.3.800.214 3.740 *** par_4 e13 1.232.178 6.937 *** par_5 e12.673.156 4.319 *** par_6 e11 1.265.170 7.429 *** par_7 e10 1.110.165 6.732 *** par_8 Squared Multiple Correlations: (Group number 1 - Default model) Estimate XA3.1.389 XA3.2.298 XA3.3.606 XA3.4.394 Standardized Direct Effects (Group number 1 - Default model) XA.3 XA3.1.623 XA3.2.546 XA3.3.778 XA3.4.627 Sumber Hasil analisis AMOS 4.0 pada data primer

176 Lampiran 11 HASIL AALISIS AMOS Confirmatory Factor Analysis Daya Tanggap.84 e14 XA4.1.92 e15 XA4.2.28.53 Daya Tanggap.60.36 e16 XA4.3 UJI HIPOTESIS Chi-Square =.000 Probability =\p CMI/DF =\cmindf GFI =1.000 TLI =\tli CFI =\cfi RMSEA =\rmsea AGFI =\AGFI Parameter summary (Group number 1) Weights Covariances Variances Means Intercepts Total Fixed 4 0 0 0 0 4 Labeled 0 0 0 0 0 0 Unlabeled 2 0 4 0 0 6 Total 6 0 4 0 0 10 Assessment of normality (Group number 1) Variable min max skew c.r. kurtosis c.r. XA4.1 1.000 5.000 -.216-1.097-1.397-3.549 XA4.2 1.000 5.000 -.383-1.947 -.826-2.099 XA4.3 1.000 5.000 -.447-2.271-1.174-2.984 Multivariate -.873 -.993 Observations farthest from the centroid (Mahalanobis distance) (Group number 1) Observation number Mahalanobis d-squared p1 p2 138 13.099.004.497 126 10.707.013.617 118 10.707.013.345 82 10.613.014.174 79 9.264.026.376 101 9.006.029.301 84 7.780.051.677 2 7.656.054.596 59 7.216.065.689 134 6.134.105.970 96 6.118.106.946 137 6.118.106.906 110 6.024.110.885

Observation number Mahalanobis d-squared p1 p2 50 6.024.110.822 83 5.891.117.817 57 5.525.137.915 130 5.525.137.869 140 5.497.139.824 39 5.421.143.802 41 5.338.149.785 31 5.338.149.710 22 5.338.149.627 133 4.561.207.975 40 4.561.207.959 30 4.561.207.937 128 4.518.211.924 61 4.518.211.890 55 4.518.211.846 143 4.477.214.822 149 4.477.214.764 72 4.451.217.723 67 4.372.224.729 71 4.284.232.745 95 4.018.260.893 15 4.018.260.853 87 3.824.281.928 150 3.422.331.995 106 3.386.336.994 141 3.368.338.992 93 3.368.338.987 91 3.368.338.980 74 3.368.338.970 58 3.368.338.956 52 3.368.338.937 47 3.368.338.913 29 3.368.338.881 18 3.368.338.843 12 3.368.338.798 148 3.328.344.789 116 3.328.344.737 44 3.328.344.678 19 3.328.344.615 4 3.328.344.549 6 3.310.346.508 20 3.310.346.441 56 3.310.346.376 119 2.928.403.835 13 2.922.404.797 36 2.922.404.747 7 2.910.406.708 23 2.826.419.767 24 2.826.419.714 131 2.826.419.656 145 2.826.419.594 154 2.804.423.565 46 2.774.428.551 114 2.757.431.514 43 2.753.431.456 85 2.753.431.393 135 2.712.438.398 113 2.712.438.337 103 2.712.438.280 177

178 Observation number Mahalanobis d-squared p1 p2 97 2.712.438.229 94 2.712.438.183 77 2.712.438.143 75 2.712.438.110 68 2.698.441.093 45 2.682.443.078 127 2.651.449.074 42 2.651.449.054 33 2.651.449.039 34 2.547.467.071 65 2.547.467.052 73 2.547.467.037 76 2.547.467.026 100 2.483.478.034 5 2.419.490.045 21 2.419.490.032 81 2.419.490.022 104 2.419.490.015 105 2.419.490.010 108 2.419.490.006 99 2.374.499.007 92 2.374.499.004 151 2.321.509.006 26 2.321.509.004 9 2.321.509.002 69 2.119.548.021 147 2.119.548.014 155 2.119.548.009 Sample Moments (Group number 1) Sample Covariances (Group number 1) XA4.1 XA4.2 XA4.3 XA4.1 2.123 XA4.2.823 1.358 XA4.3 1.120.518 1.984 Condition number = 4.668 Eigenvalues 3.587 1.110.768 Determinant of sample covariance matrix = 3.060 Sample Correlations (Group number 1) XA4.1 XA4.2 XA4.3 XA4.1 1.000 XA4.2.484 1.000 XA4.3.546.316 1.000 Condition number = 4.662 Eigenvalues 1.904.688.408 otes for Model (Default model) Computation of degrees of freedom (Default model) umber of distinct sample moments: 6 umber of distinct parameters to be estimated: 6 Degrees of freedom (6-6): 0 Result (Default model) Minimum was achieved Chi-square =.000 Degrees of freedom = 0 Probability level cannot be computed

2024 © DocPlayer.info Pengaturan dan alat privasi | Ketentuan | Tanggapan