KUESIONER (BEBAN KERJA)

76 KUESIONER (BEBAN KERJA) Identitas Responden Nama : Umur : Jenis kelamin : Pendidikan terakhir : Petunjuk pengisian 1. Berilah tanda ceklis ( ) pada pertanyaan dibawah ini sesuai menurut anda 2. Apabila anda selesai, periksalah kembali jawaban anda, jangan sampai ada yang terlewati, kerahasiaan jawaban anda tetap kami jaga. Pertanyaan Tidak Kadang-kadang Ya 1. Perawat yang dinas per shift dengan jumlah pasien sudah sebanding dengan tingkat ketergantungan. 2. Perawat mengorientasikan peraturan yang berlaku di ruangan kepada keluarga klien. 3. Perawat dapat menyelesaikan tugas yang diberikan tepat waktu. 4. Perawat berkontak langsung dengan klien secara terus menerus. 5. Perawat melakukan asuhan keperawatan dengan baik dan benar. 6. Perawat mengambil diet ke dapur. 7. Perawat membagikan diet ke pasien. 8. Perawat mengantar pasien rontgen dari ruangan dan mengambil hasil rontgen dari unit radiologi. 9. Perawat melakukan pekerjaan administrasi klien. 10. Perawat selalu melaksanakan perintah atasan misalnya meminta persetujuan tindakan ke distrik.

77 KUESIONER (KUALITAS PELAYANAN KEPERAWATAN) 1. (Bukti fisik (tangible)) Pertanyaan Tidak Kadang-kadang ya 1. Perawat memberikan informasi kepada pasien tentang aturan yang berlaku di rawatan pada saat mau masuk ke ruangan. 2. Perawat memperhatikan kebersihan dan kerapian ruangan tempat pasien dirawat. 3. Perawat memperhatikan kebersihan dan kesiapan alat-alat kesehatan sebelum dan sesudah memberikan tindakan kepada pasien. 4. Perawat berpenampilan rapi dan menarik ketika bertugas. 5. Perawat tetap menjaga privasinya saat melakukan tindakan kepada pasien. 2. Kehandalan (realibity) Kehandalan (realibity) Tidak Kadang-kadang Ya 1. Perawat segera menanyakan keluhan atau kebutuhan pasien ketika sampai diruangan. 2. Perawat meminta persetujuan dari pasien ataupun keluarga setiap sebelum melakukan tindakan keperawatan. 3. Perawat menjelaskan sampai pasien paham apabila pasien bertanya kepada perawat tentang perkembangan penyakitnya (Keadaan Penyakitnya). 4. Perawat memberitahukan dengan jelas kepada pasien hal-hal yang boleh dan tidak boleh dilakukan oleh pasien demi kesembuhan pasien. 5. Perawat melakukan pemberian tindakan kepada pasien sesuai dengan standar operasional prosedur (SOP) Rumah Sakit.

78 3. Ketanggapan (responsiveness) Pernyataan Tidak Kadang-kadang Ya 1. Perawat bertanya tentang perkembangan yang dialami pasien setelah perawat melakukan tindakan. 2. Perawat mengontrol atau mengobservasi secara teratur kondisi pasien pada saat shift pagi, sore, dan malam hari. 3. Perawat segera datang ketika pasien memerlukan bantuan. 4. Perawat membantu pasien melaksanakan pelayanan foto dan pemeriksaan laboratoriun. 5. Perawat membantu memenuhi kebutuhan pasien misalnya: makan, minum, mandi, ganti pakaian dan sebagainya selama perawatan. 4. Jaminan kepastian (Assurance) Pertanyaan Tidak Kadang-kadang Ya 1. Perawat memperkenalkan diri saat pertama kali bertemu dengan pasien. 2. Perawat menyebutkan nama pasien dengan benar. 3. Perawat memberikan informasi terlebih dahulu kepada pasien tentang segala tindakan perawatan yang akan dilaksanakan. 4. Perawat menyampaikan salam, sebelum berkomunikasi dengan pasien misalnya (selamat pagi, selamat siang, selamat sore, selamat malam). 5. Perawat berkomunikasi dengan intonasi rendah dan tidak dengan suara yang keras kepada pasien.

79 5. Empati(emphaty) Pertanyaan Tidak Kadang-kadang Ya 1. Perawat mau menanyakan dan berbincang-bincang tentang keadaan pasien. 2. Perawat memberikan pelayanan kepada pasien tidak memandang pangkat, jabatan atau status? 3. Perawat memberi penjelasan kepada pasien tentang caracara apa saja yang dapat membuat penyakit pasien cepat sembuh? 4. Perawat melakukan pendidikan kesehatan tentang perawatan di rumah ketika pasien ingin pulang kerumah? 5. Perawat memberi motivasi kepada pasien untuk cepat sembuh?

80 FREQUENCIES VARIABLES=UMURk Frequencies Output Created 03-Jun-2016 01:11:14 Statistics are based on all cases with valid data. FREQUENCIES VARIABLES=UMURk Resources Processor Time 0:00:00.015 Elapsed Time 0:00:00.011 [] C:\Users\lenovo\Documents\SPSS Statistics UMURk N Valid Missing 0

81 UMURk Frequency Percent Valid Percent Cumulative Percent Valid 25-35 11 20.0 20.0 20.0 >35 44 80.0 80.0 100.0 Total 100.0 100.0 FREQUENCIES VARIABLES=JKk Frequencies Output Created 03-Jun-2016 01:11:21 Statistics are based on all cases with valid data. FREQUENCIES VARIABLES=JKk Resources Processor Time 0:00:00.016 Elapsed Time 0:00:00.010 [] C:\Users\lenovo\Documents\SPSS

82 Statistics Jenis Kelamink N Valid Missing 0 Jenis Kelamink Frequency Percent Valid Percent Cumulative Percent Valid LAKI-LAKI 3 5.5 5.5 5.5 PEREMPUAN 52 94.5 94.5 100.0 Total 100.0 100.0 FREQUENCIES VARIABLES=PTk Frequencies Output Created 03-Jun-2016 01:11:28 Statistics are based on all cases with valid data.

83 FREQUENCIES VARIABLES=PTk Resources Processor Time 0:00:00.016 Elapsed Time 0:00:00.006 [] C:\Users\lenovo\Documents\SPSS Statistics Pendidikan Terakhir N Valid Missing 0 Pendidikan Terakhir Frequency Percent Valid Percent Cumulative Percent Valid SPK 32 58.2 58.2 58.2 DIII 20 36.4 36.4 94.5 SARJANA 3 5.5 5.5 100.0 Total 100.0 100.0 FREQUENCIES VARIABLES=LKk Frequencies Output Created 03-Jun-2016 01:11:35

84 Statistics are based on all cases with valid data. FREQUENCIES VARIABLES=LKk Resources Processor Time 0:00:00.016 Elapsed Time 0:00:00.008 [] C:\Users\lenovo\Documents\SPSS Statistics Lama Kerja N Valid Missing 0 Lama Kerja Frequency Percent Valid Percent Cumulative Percent Valid <10 8 14.5 14.5 14.5 11_20 8 14.5 14.5 29.1 >20 39 70.9 70.9 100.0 Total 100.0 100.0 FREQUENCIES VARIABLES=BKPk

85 Frequencies Output Created 03-Jun-2016 01:11:44 Statistics are based on all cases with valid data. FREQUENCIES VARIABLES=BKPk Resources Processor Time 0:00:00.015 Elapsed Time 0:00:00.014 [] C:\Users\lenovo\Documents\SPSS Statistics Beban Kerja Perawat N Valid Missing 0

86 Beban Kerja Perawat Frequency Percent Valid Percent Cumulative Percent Valid RINGAN 17 30.9 30.9 30.9 SEDANG 24 43.6 43.6 74.5 BERAT 14 25.5 25.5 100.0 Total 100.0 100.0 FREQUENCIES VARIABLES=KPk Frequencies Output Created 03-Jun-2016 01:11:57 Statistics are based on all cases with valid data. FREQUENCIES VARIABLES=KPk Resources Processor Time 0:00:00.000 Elapsed Time 0:00:00.011 [] C:\Users\lenovo\Documents\SPSS

87 Kualitas Pelayanan Frequency Percent Valid Percent Cumulative Percent Valid BAIK 4 7.3 7.3 7.3 CUKUP 28 50.9 50.9 58.2 KURANG 23 41.8 41.8 100.0 Total 100.0 100.0 FREQUENCIES VARIABLES=KEHANDALANk Frequencies [] C:\Users\lenovo\Documents\SPSS Daya Tanggap Frequency Percent Valid Percent Cumulative Percent Valid BAIK 26 47.3 47.3 47.3 CUKUP 19 34.5 34.5 81.8 KURANG 10 18.2 18.2 100.0 Total 100.0 100.0 Statistics Bukti Fisik N Valid Missing 0

88 Statistics Kualitas Pelayanan N Valid Missing 0 Output Created 03-Jun-2016 01:12:05 Statistics are based on all cases with valid data. FREQUENCIES VARIABLES=KEHANDALANk Resources Processor Time 0:00:00.000 Elapsed Time 0:00:00.008 [] C:\Users\lenovo\Documents\SPSS Statistics KEHANDALANk N Valid Missing 0

89 KEHANDALANk Frequency Percent Valid Percent Cumulative Percent Valid BAIK 4 7.3 7.3 7.3 CUKUP 23 41.8 41.8 49.1 KURANG 28 50.9 50.9 100.0 Total 100.0 100.0 FREQUENCIES VARIABLES=BFk Frequencies Output Created 03-Jun-2016 01:12:12 Statistics are based on all cases with valid data. FREQUENCIES VARIABLES=BFk Resources Processor Time 0:00:00.015 Elapsed Time 0:00:00.008

90 [] C:\Users\lenovo\Documents\SPSS Bukti Fisik Frequency Percent Valid Percent Cumulative Percent Valid BAIK 11 20.0 20.0 20.0 CUKUP 21 38.2 38.2 58.2 KURANG 23 41.8 41.8 100.0 Total 100.0 100.0 FREQUENCIES VARIABLES=DTk Frequencies Output Created 03-Jun-2016 01:12:20 Statistics are based on all cases with valid data. FREQUENCIES VARIABLES=DTk Resources Processor Time 0:00:00.000 Elapsed Time 0:00:00.007

91 [] C:\Users\lenovo\Documents\SPSS Statistics Daya Tanggap N Valid Missing 0 FREQUENCIES VARIABLES=JAMINANk Frequencies Output Created 03-Jun-2016 01:12:28 Statistics are based on all cases with valid data. FREQUENCIES VARIABLES=JAMINANk Resources Processor Time 0:00:00.032 Elapsed Time 0:00:00.008

92 Statistics JAMINANk N Valid Missing 0 JAMINANk Frequency Percent Valid Percent Cumulative Percent Valid BAIK 17 30.9 30.9 30.9 CUKUP 26 47.3 47.3 78.2 KURANG 12 21.8 21.8 100.0 Total 100.0 100.0 FREQUENCIES VARIABLES=EMPATIk Frequencies Output Created 03-Jun-2016 01:12:35 Statistics are based on all cases with valid data.

93 FREQUENCIES VARIABLES=EMPATIk Resources Processor Time 0:00:00.016 Elapsed Time 0:00:00.011 [] C:\Users\lenovo\Documents\SPSS Statistics EMPATIk N Valid Missing 0 EMPATIk Frequency Percent Valid Percent Cumulative Percent Valid BAIK 14 25.5 25.5 25.5 CUKUP 8 14.5 14.5 40.0 KURANG 33 60.0 60.0 100.0 Total 100.0 100.0 CROSSTABS /TABLES=BKPk BY KEHANDALANk /FORMAT=AVALUE TABLES /STATISTICS=CHISQ /CELLS=COUNT TOTAL /COUNT ROUND CELL. Crosstabs Output Created 03-Jun-2016 01:12:47

94 Statistics for each table are based on all the cases with valid data in the specified range(s) for all variables in each table. CROSSTABS /TABLES=BKPk BY KEHANDALANk /FORMAT=AVALUE TABLES /STATISTICS=CHISQ /CELLS=COUNT TOTAL /COUNT ROUND CELL. Resources Processor Time 0:00:00.000 Elapsed Time 0:00:00.010 Dimensions Requested 2 Cells Available 174762 [] C:\Users\lenovo\Documents\SPSS Beban Kerja Perawat * KEHANDALANk Crosstabulation KEHANDALANk BAIK CUKUP KURANG Total Beban Kerja Perawat RINGAN Count 3 7 7 17 % of Total 5.5% 12.7% 12.7% 30.9% SEDANG Count 1 5 18 24 % of Total 1.8% 9.1% 32.7% 43.6% BERAT Count 0 11 3 14 % of Total.0% 20.0% 5.5% 25.5% Total Count 4 23 28 % of Total 7.3% 41.8% 50.9% 100.0%

95 Beban Kerja Perawat * EMPATIk Crosstabulation EMPATIk BAIK CUKUP KURANG Total Beban Kerja Perawat RINGAN Count 4 3 10 17 % of Total 7.3% 5.5% 18.2% 30.9% SEDANG Count 2 2 20 24 % of Total 3.6% 3.6% 36.4% 43.6% BERAT Count 8 3 3 14 % of Total 14.5% 5.5% 5.5% 25.5% Total Count 14 8 33 % of Total 25.5% 14.5% 60.0% 100.0% CROSSTABS /TABLES=BKPk BY EMPATIk /FORMAT=AVALUE TABLES /STATISTICS=CHISQ /CELLS=COUNT TOTAL /COUNT ROUND CELL. Beban Kerja Perawat * Daya Tanggap Crosstabulation Daya Tanggap BAIK CUKUP KURANG Total Beban Kerja Perawat RINGAN Count 12 1 4 17 % of Total 21.8% 1.8% 7.3% 30.9% SEDANG Count 14 8 2 24 % of Total 25.5% 14.5% 3.6% 43.6% BERAT Count 0 10 4 14 % of Total.0% 18.2% 7.3% 25.5% Total Count 26 19 10 % of Total 47.3% 34.5% 18.2% 100.0% Case Processing Summary Cases Valid Missing Total

96 N Percent N Percent N Percent Beban Kerja Perawat * Daya Tanggap 100.0% 0.0% 100.0% Chi-Square Tests Value df Asymp. Sig. (2- sided) Pearson Chi-Square 17.130 a 4.002 Likelihood Ratio 21.427 4.000 Linear-by-Linear Association 9.938 1.002 N of Valid Cases a. 3 cells (33,3%) have expected count less than 5. The minimum expected count is 2,80. Case Processing Summary Cases Valid Missing Total N Percent N Percent N Percent Beban Kerja Perawat * KEHANDALANk 100.0% 0.0% 100.0% Chi-Square Tests Value df Asymp. Sig. (2- sided) Pearson Chi-Square 16.346 a 4.003 Likelihood Ratio 16.681 4.002 Linear-by-Linear Association.008 1.930 N of Valid Cases a. 3 cells (33,3%) have expected count less than 5. The minimum expected count is 1,02. CROSSTABS /TABLES=BKPk BY BFk /FORMAT=AVALUE TABLES /STATISTICS=CHISQ /CELLS=COUNT TOTAL /COUNT ROUND CELL.

97 Crosstabs Output Created 03-Jun-2016 01:12: Statistics for each table are based on all the cases with valid data in the specified range(s) for all variables in each table. CROSSTABS /TABLES=BKPk BY BFk /FORMAT=AVALUE TABLES /STATISTICS=CHISQ /CELLS=COUNT TOTAL /COUNT ROUND CELL. Resources Processor Time 0:00:00.016 Elapsed Time 0:00:00.016 Dimensions Requested 2 Cells Available 174762 [] C:\Users\lenovo\Documents\SPSS Case Processing Summary

98 Cases Valid Missing Total N Percent N Percent N Percent Beban Kerja Perawat * Bukti Fisik 100.0% 0.0% 100.0% Beban Kerja Perawat * Bukti Fisik Crosstabulation Bukti Fisik BAIK CUKUP KURANG Total Beban Kerja Perawat RINGAN Count 2 6 9 17 % of Total 3.6% 10.9% 16.4% 30.9% SEDANG Count 2 8 14 24 % of Total 3.6% 14.5% 25.5% 43.6% BERAT Count 7 7 0 14 % of Total 12.7% 12.7%.0% 25.5% Total Count 11 21 23 % of Total 20.0% 38.2% 41.8% 100.0% CROSSTABS /TABLES=BKPk BY DTk /FORMAT=AVALUE TABLES /STATISTICS=CHISQ /CELLS=COUNT TOTAL /COUNT ROUND CELL. Crosstabs Output Created 03-Jun-2016 01:13:03

99 Statistics for each table are based on all the cases with valid data in the specified range(s) for all variables in each table. CROSSTABS /TABLES=BKPk BY DTk /FORMAT=AVALUE TABLES /STATISTICS=CHISQ /CELLS=COUNT TOTAL /COUNT ROUND CELL. Resources Processor Time 0:00:00.000 Elapsed Time 0:00:00.014 Dimensions Requested 2 Cells Available 174762 [] C:\Users\lenovo\Documents\SPSS Chi-Square Tests Value df Asymp. Sig. (2- sided) Pearson Chi-Square 21.139 a 4.000 Likelihood Ratio 28.483 4.000 Linear-by-Linear Association 6.917 1.009 N of Valid Cases a. 4 cells (44,4%) have expected count less than 5. The minimum expected count is 2,. CROSSTABS /TABLES=BKPk BY JAMINANk /FORMAT=AVALUE TABLES /STATISTICS=CHISQ /CELLS=COUNT TOTAL /COUNT ROUND CELL. Crosstabs

100 Output Created 03-Jun-2016 01:13:11 Statistics for each table are based on all the cases with valid data in the specified range(s) for all variables in each table. CROSSTABS /TABLES=BKPk BY JAMINANk /FORMAT=AVALUE TABLES /STATISTICS=CHISQ /CELLS=COUNT TOTAL /COUNT ROUND CELL. Resources Processor Time 0:00:00.016 Elapsed Time 0:00:00.015 Dimensions Requested 2 Cells Available 174762 [] C:\Users\lenovo\Documents\SPSS Case Processing Summary Cases Valid Missing Total N Percent N Percent N Percent

101 Case Processing Summary Cases Valid Missing Total N Percent N Percent N Percent Beban Kerja Perawat * JAMINANk 100.0% 0.0% 100.0% Beban Kerja Perawat * JAMINANk Crosstabulation JAMINANk BAIK CUKUP KURANG Total Beban Kerja Perawat RINGAN Count 1 9 7 17 % of Total 1.8% 16.4% 12.7% 30.9% SEDANG Count 15 7 2 24 % of Total 27.3% 12.7% 3.6% 43.6% BERAT Count 1 10 3 14 % of Total 1.8% 18.2% 5.5% 25.5% Total Count 17 26 12 % of Total 30.9% 47.3% 21.8% 100.0% Chi-Square Tests Value df Asymp. Sig. (2- sided) Pearson Chi-Square 22.181 a 4.000 Likelihood Ratio 23.342 4.000 Linear-by-Linear Association 1.120 1.290 N of Valid Cases a. 3 cells (33,3%) have expected count less than 5. The minimum expected count is 3,05. Crosstabs

102 Output Created 03-Jun-2016 01:13:19 Statistics for each table are based on all the cases with valid data in the specified range(s) for all variables in each table. CROSSTABS /TABLES=BKPk BY EMPATIk /FORMAT=AVALUE TABLES /STATISTICS=CHISQ /CELLS=COUNT TOTAL /COUNT ROUND CELL. Resources Processor Time 0:00:00.016 Elapsed Time 0:00:00.015 Dimensions Requested 2 Cells Available 174762 [] C:\Users\lenovo\Documents\SPSS Case Processing Summary Cases Valid Missing Total N Percent N Percent N Percent Beban Kerja Perawat * EMPATIk 100.0% 0.0% 100.0%

103 Chi-Square Tests Value df Asymp. Sig. (2- sided) Pearson Chi-Square 15.170 a 4.004 Likelihood Ratio 15.666 4.004 Linear-by-Linear Association 4.299 1.038 N of Valid Cases a. 5 cells (,6%) have expected count less than 5. The minimum expected count is 2,04. CROSSTABS /TABLES=BKPk BY KPk /FORMAT=AVALUE TABLES /STATISTICS=CHISQ /CELLS=COUNT TOTAL /COUNT ROUND CELL. Crosstabs Output Created 03-Jun-2016 01:13:27 Statistics for each table are based on all the cases with valid data in the specified range(s) for all variables in each table.

104 CROSSTABS /TABLES=BKPk BY KPk /FORMAT=AVALUE TABLES /STATISTICS=CHISQ /CELLS=COUNT TOTAL /COUNT ROUND CELL. Resources Processor Time 0:00:00.016 Elapsed Time 0:00:00.017 Dimensions Requested 2 Cells Available 174762 [] C:\Users\lenovo\Documents\SPSS Case Processing Summary Cases Valid Missing Total N Percent N Percent N Percent Beban Kerja Perawat * Kualitas Pelayanan 100.0% 0.0% 100.0% Beban Kerja Perawat * Kualitas Pelayanan Crosstabulation Kualitas Pelayanan BAIK CUKUP KURANG Total Beban Kerja Perawat RINGAN Count 2 6 9 17 % of Total 3.6% 10.9% 16.4% 30.9% SEDANG Count 1 9 14 24 % of Total 1.8% 16.4% 25.5% 43.6% BERAT Count 1 13 0 14 % of Total 1.8% 23.6%.0% 25.5% Total Count 4 28 23 % of Total 7.3% 50.9% 41.8% 100.0%

105 Chi-Square Tests Value df Asymp. Sig. (2- sided) Pearson Chi-Square 15.214 a 4.004 Likelihood Ratio 20.067 4.000 Linear-by-Linear Association 4.1 1.042 N of Valid Cases a. 3 cells (33,3%) have expected count less than 5. The minimum expected count is 1,02.