EVALUASI IMPLEMENTASI SISTEM ENTERPRISE RESOURCE PLANNING (ERP) BERBASIS ORACLE PADA MODUL ORDER MANAGEMENT (STUDI KASUS : PT.

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1 EVALUASI IMPLEMENTASI SISTEM ENTERPRISE RESOURCE PLANNING (ERP) BERBASIS ORACLE PADA MODUL ORDER MANAGEMENT (STUDI KASUS : PT. JAR) Angeline Binus University, Jakarta, DKI Jakarta, Indonesia Richard Nawijaya Binus University, Jakarta, DKI Jakarta, Indonesia Jessica Natalia Binus University, Jakarta, DKI Jakarta, Indonesia Abstrak Tujuan Penelitianialah menganalisa proses bisnis berjalan dan sistem Oracle E-BusinessSuite untuk mengukur seberapa jauh sistem dapat memenuhi kebutuhan proses bisnis perusahaan. Metode Penelitianyang digunakan adalah metode pengumpulan data yang meliputi studi pustaka, wawancara, observasi secara langsung dan kuesioner serta pendekatan dengan metode Fit / Gap Analysis. Hasil yang dicapai adalah rekomendasi dan usulan pengembangan sistem dan proses bisnis untuk modul Order Management agar dapat melihat jumlah stok secara real time, mengurangi kesalahan dalam penginputan, mengurangi proses yang dilakukan secara manual, pendokumentasian secara sistem yang lebih baik, serta dapat melakukan pemrosesan transaksi yang lebih cepat. Simpulanyang didapat dari analisis dan evaluasi yang dilakukan adalah dalam 1

2 penerapannya, sistem Oracle E-BusinessSuite pada modul Order Management masih dirasakan kurang dapat memenuhi kebutuhan perusahaan dikarenakan kurangnya eksplorasi sistem dan customization yang kurang tepat sehingga sistem tidak dapat bekerja dengan optimal. Apabila personalisasi yang dilakukan sesuai dengan kebutuhan perusahaan, sistem Oracle E- BusinessSuite sebenarnya mampu mengcover kebutuhan perusahaan. Kata Kunci : Evaluasi, Implementasi, Sistem ERP, Oracle, Order Management 1. Pendahuluan Informasi yang cepat dan akuratdibutuhkan agar bisnisdapatterusberjalan dan mengikutiperkembangan pasar yang ada, sertatetapbertahandalampersaingan yang semakinketat dan sekaligusmencapaivisi dan misiperusahaan. Salahsatutools yang digunakanuntukmendukungprosesbisnisadalahsistementerprise ResourcePlannning (ERP) yangmerupakansebuahsisteminformasiberbasiskomputerdan atau web yang menggabungkankan sistem pada setiap divisi fungsional perusahaan ke dalam suatu sistem tunggal agar tercapai suatu operasi yang terintegrasi dan transparan dalam menjalankan proses bisnis secara realtime. Oracle E-Business Suite merupakanaplikasi ERP darioracle yang terdiridarimodul modul yang salingterintegrasi, modul modul yang disediakansepertiordermanagement, receipttoissue, procure to plan, Enterprise Asset Management, dan modullainnya yang salingberhubungan. 2

3 PT. JAR merupakanperusahaanmanufaktur yang bergerak di bidangproduksibansepeda motor. Saatini PT. JAR sudahmenerapkansistem EBS untukbeberapamodul, salahsatunyamodulorder Management. Akantetapidalamimplementasinya, masihadabeberapahal yang tidakberjalandenganseharusnya, dan juga adabeberapafungsi dan konfigurasi yang tidaksesuaidengankebutuhan dan prosesbisnis yang berjalan. Penelitianiniakandilakukanuntukmelakukanevaluasi dan juga memberikansolusidarimasalah yang ada, sehinggasistem Oracle EBS yang diimplementasikandapatmendukungprosesbisnis dan fungsi yang berjalan pada perusahaan. 2. Metodologi Ruanglingkuppadapenelitianmencakuppengumpulan data denganwawancarakepada user, observasisecaralangsungdanmelaluikuesionermengenai proses bisnisperusahaansertakemudianmelakukanevaluasiterhadap proses bisnispadamodul order management padaperusahaan yang meliputi proses melayanipemesanan, proses melakukanpenjadwalan, proses melakukanpengirimanbarang, proses melakukankonfirmasi FA dan proses menerimareturbarangdenganmenggunakanmetodeanalisafit/ gap. Adapunpembahasan yang dilakukanmeliputi : Kebutuhanperusahaan Analisafit/gap 3

4 Dan, Rekomendasi 2.1 Kebutuhan Perusahaan Melaluiobservasidari proses bisnisperusahaansertawawancaraterhadapkeyuserdarisistem oracle EBS modulordermanagementpadaperusahaankemudiandiperolehpemahamantentang proses bisnisberjalanperusahaan yang kemudianditurunkanmenjadikebutuhandariperusahaanuntukmenunjang proses bisnisdanaktivitashariannya. Berikutmerupakanringkasandarikondisidankebutuhandalamperusahaan yang dijelaskanberdasarkanpadaaktivitas yang dijalankan: Entry Sales Order Sistem Oracle EBS tidak mendukung filtering pilihan LOV Order TypesertaPrice Listsesuai dengan customer tertentu yang dipilih pada Sales Order. Tidak semua pilihan yang disediakandalam LOV dapat dipilih karena terdapat Order Typeatau Price List tertentu yang berlaku untuk customer tertentu. Melakukan Availability check Modul MRP(Material Resource Planning) belum terintegrasi dengan modul OM (Order Management) sehingga fungsi Availability check belum dapat 4

5 digunakan.pengecekanstokbarangmasihdilakukansecara manual dengandikirimkannya form stokbarangdaribagian warehouse. Konfirmasi Sales Order kepada customer Bagian Salesakan membuat sebuah dokumen Confirmation Order yang digunakan untuk melakukan konfirmasi pemesanan kepada customer. Konfirmasi Sales Order oleh Head Of Sales Head of Sales akan memeriksa jumlah barang pesanan dan harga yang diberikanpadasales Order apabila telah sesuai maka Sales Order akan disetujui dengan ditanda tangani oleh Head of Sales. Membuat jadwal pengiriman (Delivery Schedule) bulanan serta harian. Sistem Oracle EBS tidak menyediakan fitur untuk mengatur penjadwalan pengiriman baik untuk penjadwalan harian maupun penjadwalan bulanan sehinggapenjadwalanmasihdibuatsecara manual melaluiopen office calculatedankemudiandikirimkankemasing- masingbagian yang membutuhkan. Melakukan proses Splitline Sistem Oracle EBS tidak mendukung penghitungan otomatis dalam proses splitline.pada saat melakukan proses Splitline, user akan melakukan input jumlah produk yang di-split kemudian sisa jumlah produk harus di-input setelahnya. Loading barang dan pencatatan Tally Sheet Data pada tally sheet manual mengacu pada jumlah real yang di-loading, tally sheet pada sistem mencatat sesuai dengan Sales Order apabila pada saat 5

6 loadingjumlah barang berlebih atau kurang maka hanya dicatat secara manual pada tally sheet secaramanual. Tidak terdapat dokumentasiakurat secara sistem. Assign to trip dan ship confirm Field biaya ekspedisi yang harus diisi dengan angka 0. Pengisian dengan angka lain tidak memiliki efek terhadap biaya pengiriman. Sementara apabila tidak diisi proses tidak bisa dilanjutkan. Run Request untuk mencetak tally sheet dan Pas Pengeluaran Barang Fungsi dari Run Request pada proses mencetak tally sheet dan Pas Pengeluaran Barang adalah untuk menghasilkan nomor untuk No Tally sheet, Tally_Sheet, dan No Pas Pengeluaran Barang.Sistem Oracle tidak mendukung efisiensi waktu untuk proses pengiriman. Melakukan Ship Confirm Saat melakukan proses Ship Confirm, user harus memastikan bahwa pilihan Master Bill Of Lading dan Create Bill Of Lading tidak tercentang. Secara default kedua pilihan tersebut tercentang. 2.2 Analisa Fit/Gap Analisa fit/gap merupakansuatu metode yang digunakan untuk melakukanevaluasi kebutuhanpadaperusahaan terhadap aplikasi sistem yang berjalan. Metode fit/gap membantu mengidentifikasi apakah kebutuhan yang diharapkanuntukmendukungdalam proses bisnispadasuatu perusahaan dapat dipenuhi oleh aplikasi sistem yang 6

7 berjalanpadaperusahaantersebut. Darianalisa fit/gapyang dilakukanmakaakandihasilkankeadaan fit atau gapatau partial fit dilihatdarisejauhmanasistempadaperusahaandapatmendukungberjalannya proses bisnisperusahaan. Tabel 4.4.HasilJumlahFit/ Gap padamodulorder r Management Rank Of Requirement Total Requirement Oracle E-Business Suite modulorder Management F G P H M L Total

8 Gambar 4.1. Diagram Fit/GappadamodulOrder Management PersentaseFit : JumlahFit x 100 % = 1 x 100% = 8,3% JumlahRequirement 12 PersentasePartial : PersentaseGap : JumlahPartial x 100 % = 11 x 100% = 91,7% JumlahRequirement 12 JumlahGap x 100 % = 0 x 100% = 0% JumlahRequirement 12 DarianalisisFit/ Gap terhadapsistem Oracle E-Business Suite di PT. JAR, makadiperolehhasilpadakesesuaiansistemdengankebutuhan proses bisnisperusahaandengankeadaanfitsebesar 8,3 % dankeadaanpartialsebesar 91,7% sementaratidakditemukankeadaangappadarequirementdalammodulorder Management. Berdasarkanpersentase yang dihasilkanmakadapatdisimpulkanbahwasistem Oracle EBS memilikikemampuanuntukmemenuhirequirementsuntukmenunjang proses bisnisperusahaannamun, fungsidarisistemmasihbelumdigunakansecaramaksimalolehperusahaan yang menerapkannyatersebut. 2.3 Rekomendasi Dari hasilanalisaditemukan 11 requirements terhadapsistem yang menunjukkankeadaanpartial fitdengan proses bisnis yang 8

9 berjalansehinggadibutuhkanpengembanganuntukdapatmemperbaikikeadaanpartial fit yang adadengantindakanberupapersonalisasidankostumisasipadasistemdanpengembanganpad aprosedurdan proses bisnis yang berjalan Pengembanganteknikal Tabel 4.5.TabelSolusiPengembangantechnical No. SolusiPengembanganTechnical Prioritas 1 Personalisasi pada formsales order dan setup customer L 2 Personalisasi pada LOV price list. L 3 Melakukan integrasi dengan modul MRP. H 4 Melakukanquery untukconfirmation M Ordersebagainotification untuk melakukan konfirmasi ke customer. 5 Penambahan form untuk melakukan konfirmasi sales H order. 6 Penambahan form untuk melakukan M penjadwalanharian. 7 Melakukan otorisasi untuk melihat jadwal pengiriman M barang di bagian logistik. 9

10 8 Personalisasi form split line. L 9 Otorisasi pada form tally sheet. H 10 Personalisasi pada field biaya ekspedisi. L 11 Personalisasiform Ship Confirm L Dari segiteknikalpengembanganterhadapsistem Oracle EBS dapatberupakonfigurasisistem Oracle EBS sesuaikebutuhan, Personalisasisistem Oracle EBS ataumelakukankostumisasipadasistem. Pengembangan yang dapatdilakukandariaspekteknisdiklasifikasikankedalambeberapakriteriapengemba ngansesuaidenganbesarcakupanpengembangan yang dilakukan. Klasifikasidibagisebagaiberikut : Function. Pengembangandilakukandenganmenambahkanfunctionpada form / field yang bersangkutansepertipenambahanfunction untukmenghitung. Form. Pengembangandilakukandenganmenambahkandanmerancangform baru, disertaidenganvalidasidanfunction. Field. Pengembangandilakukanpada field pada form sepertipenambahan field padaform,validasi field. Database. Pengembangandilakukanpadadatabase, sepertipenambahanfield database, perubahan parameter, ataurelationship dengandatabase lain. Query. Pemilihan data melaluiquery dari database yang diperlukan. 10

11 2.3.2 Pengembangan proses bisnis Perubahan yang dilakukanterhadapsistem Oracle EBS sebagaitindakanpengembanganterhadapasistemakanmempengaruhi proses bisnisberjalan. Denganterjadinyaotomatisasipadabeberapaaktivitasdan proses yang sebelumnyadilakukansecara manual oleh user sehinggaperluadanyajugapengembanganterhadap proses bisnisperusahaan. Berikutmerupakan proses bisnis yang dipengaruhiolehpengembanganteknikal : Tabel 4.6.TabelSolusiPengembanganbusiness No. SolusiPengembanganbusiness 1 Perubahan proses bisnis konfirmasi manual Prioritas M menjadi konfirmasi secara sistem. 2 Perubahan proses bisnis pembuatan jadwal M pengiriman barang. 3 Perubahan prosedur kerja pada pembuatan pas M pengeluaran barang. 3 Kesimpulan 11

12 Berdasarkan hasil penelitian dan analisa dari kegiatan dan aktivitas yang dilakukan pada PT. JAR, berikut ini adalah hal hal yang dapat disimpulkan dari hasil Evaluasi Implementasi Sistem ERP Berbasis Oracle pada Modul Order Management: 1. Berdasarkan hasil analisa proses bisnis, terdpat proses bisnis perusahaan yang belum efisien dan efektif, sehingga perlu dilakukan pengembangan dari proses bisnis yang berjalan. 2. Berdasarkan hasil analisis Fit/ Gap, ditemukan 11 partial dan 1 fit. Hasil ini menunjukkan bahwa sistem sudah dapat memenuhi kebutuhan dari perusahaan, namun belum dieksplorasi lebih lanjut untuk memaksimalkan kinerja sistem Oracle EBS pada modul Order Management. 3. Berdasarkan hasil analisa kepuasan user, implementasi sistem Oracle EBS pada modul Order Management masih belum dapat memenuhi kepuasan user. Hasil analisa menunjukkan bahwa terdapatfungsidalamsistem Oracle E-Business Suite yang belumdimanfaatkanolehpihakperusahaan. 4. DiperlukanPengembanganlebihlanjutdarisegiteknikalpadasistem Oracle E-Business Suite padamodulorder managementdan proses bisnis yang berjalanberdasarkanpadamasalahdankebutuhan. 5. Implementasisistem Oracle E-Business SuitepadamodulOrder Management sudahdapatmendukung proses bisnis yang berjalan, hanyasajamasihperludilakukannyaoptimalisasidaneksplorasilebihjauh agar implemantasisistem Oracle E-Business 12

13 Suitedapatmemenuhikebutuhanperusahaandanuserterkaitdengan proses bisnis yang berjalan. 13

14 Daftarpustaka [1] Hoffman, K. D., & Bateson, J. E. (2006). Service Marketing : Concepts, Strategies & Cases. New York: Thomson-South Western. [2] Jung, Ho-won et al.(2004). Measuring Software Product Quality: A Survey of ISO/IEC Korea: IEEE Computer Society. [3] McLeod, R., & Jr.Schell, G. P. (2007). Management Information System : 10th edition. USA: Pearson-Education Inc. [4] Noerlina. (2008). Analisa Permasalahan Dalam Penerapan Enterprises Resources Planning. Piranti Warta, 268. [5] O'brien, J., Marakas, A., & George, M. (2006). Management Information Systems. New York: McGraw-Hill. [6] Passi, A., & Ajvaz, V. (2010). Oracle E-Business Suite Development & Extensibility Handbook : 3rd edition. McGraw-Hill. [7] Rainer, R. K., & Cegielski, C. G. (2011). Introduction to Information Systems, Supporting and Transforming business. USA: John Wiley & Sons Inc. [8] Wijaya, Santo F., & Darudiato, S. (2009). ERP (Enterprise Resource Planning) dan Solusi Bisnis. Jakarta: Graha Ilmu. [9] Sugiyono. (2008). Metode Penelitian Bisnis : (Pendekatan Kuantitatif, Kualitatif dan R&D). Bandung: Alfabeta. [10] Wasson, S. C. (2006). System analysis, design, and development. New York: John Wiley & Sons Inc. 14

15 EVALUATION OF ORACLE ENTERPRISE RESOURCE PLANNING (ERP) SYSTEM IMPLEMENTATION ON ORDER MANAGEMENT MODULE (CASE STUDY : PT. JAR) Angeline Binus University, Jakarta, DKI Jakarta, Indonesia Richard Nawijaya Binus University, Jakarta, DKI Jakarta, Indonesia Jessica Natalia Binus University, Jakarta, DKI Jakarta, Indonesia Abstract The purpose of the research is to analyze the current business process and the Oracle E- BusinessSuite system in the company to measure the system s capability to fulfill the company s requirement. The methods used are data collection method which includes literature study, interview, observation, questioner and Fit / Gap Analysis approach. The outcome of this research are system recommendations and business process development on order management module to function in real time stock quantity, decrease error in inputs, decrease manual process, better system s documentation, and to increase speed in transaction process.the conclusion gained from the analysis and evaluation carried out is that the Oracle E-BusinessSuite system implementation onorder Management module still have not fulfill the requirement of the business 1

16 because of the lack of system exploration and unsuitable customization so that the system did not work on its best. If the personalization carried out corresponds with the company s requirement, Oracle E-business Suite system can cover the company s need. Keyword:Evaluation, implementation, ERP system, Oracle, Order Management 1. Introduction Accurate and uptodateinformations are neededforbusinesstokeeprunning and tofollowthedevelopment of themarket, tosurvivetheincreasingcompetition and to be abletoreachthecompany s visión and misión. One of thetoolsusedtosupportbusinessprocessisenterprriseresourceplaning (ERP) whichis a computeror web basedinformationsystemthat combine thesystem in eachfunctionaldivision in a companyto a single systemtogainanintegrated and transparentoperationtorunbusinessprocess in real time. Oracle E-Business Suiteisan ERP applicationfrom Oracle thatconsist of integrated modules such as,ordermanagement, receipttoissue, procure to plan, Enterprise Asset Management, and other modules that are connectedtoeachother. PT. JAR is a manufacturingcompanythatengaged in theproduction of motor cyclewheels. CurrentlyPT. JAR has alreadyimplementedseveral modules of Oracle EBS system, one of the modules usedisorder Management module. However, in 2

17 theimplementationthere are stillsomeprocessthatdidnotresult as expected, and there are somefunction and configurationthat are notsuitablewiththecurrentneeds and businessprocess. Thisresearchiscarriedouttoevaluate and give a solutiontotheproblemsexisted, so thatthe Oracle EBS systemimplemented can supportthebusinessprocess and thefunctionthatruns in thecompany. 2. Methodology The scope of the research includes data collection method whish is interview to the user, direct observation and through questioner about the company s business process and then evaluate the business process on order management module in the company that involves the process of receiving order, scheduling process, delivery process, FA confirmation process and receive RMA process using the fit/gap analysis method. The discussion comprehend : Company s business requirements Fit/gap analysis And, recommendation 2.1 Company s Business Requirements 3

18 Through the observation of the company s business process and interview with the key user of the Oracle EBS system on order management module in the company we obtain understanding about the current business process of the company, the we attain the requirements of the company derived from the current business process to support the daily activities of the company. Here are the summary of the condition and requirements in the company that will be explained by the activities in the process: Entry Sales Order Oracle EBS system do not support Order Type or Price List LOV filtering in accordance to certain customer. Not all options provided in the LOV can be selected because the selection of Order type or Price List depends on the customer. Availability check MRP(Material Resource Planning) module is not yet integrated with the OM (Order Management) module therefore Availability check functionis not available to be used. To check the stock quantity is still being done manually, documents of information on stock quantity is send by the warehouse division each day. Sales order confirmation to the customer Sales division will make a document called confirmation order aside form sales order that is used to confirm order to the customer. Sales order confirmation byhead Of Sales 4

19 Head of Saleswill check the quantity of the item orders and the price given to each customer, if it is correct then the sales order will be signed by the head of sales to confirm for further processing. Scheduling daily and monthly delivery Oracle EBS system do not provide features to mae a scheduling for daily delivery therefore the daily scheduling is still processed manually using open office calculate application and then sent to the divisions that needs it. Splitline process Oracle EBS do not provide automatic calculation of product quantity that is being split during splitline process. User will have to calculate the remains and input this quantity. Item Loading and Tally Sheet Data on manual tally sheet projects the real quantity that is loaded to be delivered, tally sheet form in the system documented the quantity given from the splitline. If there are changes in the quantity it is only posted in the manual tally sheet. The documentation in the system is inaccurate. Assign to trip and ship confirm Biaya Ekspedisi field have to be filled with 0. Other number will returns and error and impacts on the accounting. Meanwhile if this field is not filled, the process can not be continued. Run Request to print tally sheet and Pas Pengeluaran Barang 5

20 Functions of the Run Request in the tally sheetdan Pas Pengeluaran Barang print process is to give out code numbers for No Tally sheet, Tally_Sheet, and No Pas Pengeluaran Barang.In this process the system is not effective and time consuming. Ship Confirm Process In Ship Confirm process, user have to make sure that the selection Master Bill Of Lading and Create Bill Of Lading are unchecked. Both selections are checked by default. 2.2 Fit/gap Analysis Fit/gap analysis is a method that is used to do an evaluation to the requirements of the company towards the system application used. Fit/gap method helps to identify whether the requirements needed to support the business process of the company are fulfilled by the application system provided in the company. The fit/gap analysis will result in either fit condition, gap condition or partial fit condition observed from how far the system can support the company s business process. Tabel 2.1Fit/gap analysis result on order management module Rank Of Requirement Total Requirement Oracle E-Business Suite modulorder Management F G P 6

21 H M L Total Picture2.1.Fi it/gap diagram on order management module Fit percentagee : Number of fitx 100 % = 1 Number of Requirement x 100% = 8,3% 12 Partial percentage : Gap percentage : JumlahPartial x 100 % = 11 x 100% = 91,7% Number of Requirement 12 Number of gapx 100 % = 0 x 100% = 0% Number of Requirement 12 7

22 The results from the fit/gap analysis of the Oracle EBS system in PT. JAR are that 8,3% is found for fit condition and 91,7% is found for partial condition in comparing the suitability of the system towards the business process requirements of the company. Meanwhile, gap condition is not found in this analysis on order management module. Based on the percentage produced then it could be concluded that Oracle EBS system has the capability to fulfill the requirements to support the company business process but the function of the system have not been maximized by the company implementing the system. 2.3 Recommendation From the analysis, 11 requirementsare found as partial fit condition of the system towards the business process, therefore developments are needed to fix the partial fit condition with changes to the system by conducting a configuration of the system, personalization and systems customization also developments of the existing business process procedure Technical development Tabel 2.2.Solution on technical development table No. Solution on technical development Priority 8

23 1 Personalization of sales order form and setup L customer 2 Personalization on LOVprice list. L 3 Integration with MRP module H 4 Query for notification to give confirmation to M the customer. 5 Add Sales order confirmation form to confirm sales H order by head of sales 6 Add daily schedule form M 7 Give authorization to view delivery schedule for M logistic. 8 Personalization on split line form. L 9 Tally sheet form authorization H 10 Biaya Ekspedisi field personalization. L 11 Ship confirm form personalization L From technical point of view the development of Oracle EBS can be configuration of the system, personalization or customization to the Oracle EBS system. The technical development that can be conducted is put into classification in several development criteria based on the level of the scope of the development of the system. 9

24 The classification are as follows: Function. Improvements on the system by adding functions in the form or field that requires the changes to provide the ability needed in supporting the activities of the company.. Form. Improvements on the system by adding and designing a new form that will be needed to fulfill the requirements of the business with validation and functions available and working in the form. Field. Improvements on the system by configuring the field in a form or adding a field that is needed to capture essential information also to make a validation for the field. Database. Improvements on the database as in adding field or columns that will be needed in the database, changes in parameter or relationship between database. Query. Related with selection data that will be used for view or reports from the database through query Business process development The changes applied to the Oracle EBs system is as an action of system developments that affected the current business process. With the automating of several activities and processes that was done manually by the user before the development, improvements on the business process is also needed to match the changes of the system function.. 10

25 Here is the business process impacted by the changes in the technical development: Table2.3. Solution on business development table No. Solution on business development 1 Changes in confirmation order process from Priority M manual to system. 2 Changes in scheduling daily delivery process to M the system. 3 Changes in the working procedure in the M process of Pas pengeluaran barang. 3 Conclusion Based on the outcome of the research and the analysis of the activities and work in PT. JAR, these are some conclusion from the evaluation of Oracle Enterprise Resource Planning system on order management module. 1. Based on the analysis of the business process, there are some processes in the company business process that are still not efficient and effective in performance, therefore developments on the current business process is needed. 2. Based on the result of the fit/gap analysis, 11 partial and 1 fit conditions are found. This result shows that the system used by the company at the moment have the capability to 11

26 provide the requirements of the company, but the system is lack of further exploration to maximize the performance of Oracle EBS system on order management module. 3. From the result of the user satisfaction analysis through questioner, implementation of Oracle EBS system on order management module has not reach users expectation. The result shows that there are functionality in the Oracle EBS system that have not been used by the company to support it s business. 4. Further developments on the technical aspects are needed for thr Oracle EBS system on order management module and business process upon the problems occurred and the requirements. 5. Oracle E-Business Suitesystem of Order Management module implementation can support the existing business process, but further exploration and optimalization are required so that the Oracle EBS system can fulfill the company and user requirements related to the current business process. 12

27 Reference [1] Hoffman, K. D., & Bateson, J. E. (2006). Service Marketing : Concepts, Strategies & Cases. New York: Thomson-South Western. [2] Jung, Ho-won et al.(2004). Measuring Software Product Quality: A Survey of ISO/IEC Korea: IEEE Computer Society. [3] McLeod, R., & Jr.Schell, G. P. (2007). Management Information System : 10th edition. USA: Pearson-Education Inc. [4] Noerlina. (2008). Analisa Permasalahan Dalam Penerapan Enterprises Resources Planning. Piranti Warta, 268. [5] O'brien, J., Marakas, A., & George, M. (2006). Management Information Systems. New York: McGraw-Hill. [6] Passi, A., & Ajvaz, V. (2010). Oracle E-Business Suite Development & Extensibility Handbook : 3rd edition. McGraw-Hill. [7] Rainer, R. K., & Cegielski, C. G. (2011). Introduction to Information Systems, Supporting and Transforming business. USA: John Wiley & Sons Inc. [8] Wijaya, Santo F., & Darudiato, S. (2009). ERP (Enterprise Resource Planning) dan Solusi Bisnis. Jakarta: Graha Ilmu. [9] Sugiyono. (2008). Metode Penelitian Bisnis : (Pendekatan Kuantitatif, Kualitatif dan R&D). Bandung: Alfabeta. [10] Wasson, S. C. (2006). System analysis, design, and development. New York: John Wiley & Sons Inc. 13