Our Experience. FACT SINCE 2000 We are one of the leading training institution in Indonesia serving Oil & Gas Industry and Multi Industries.

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3 Our Experience FACT SINCE 2000 We are one of the leading training institution in Indonesia serving Oil & Gas Industry and Multi Industries. 3

4 Our Experience FACT SINCE 2000 We are one of the leading training institution in Indonesia serving Multi Industries. 4

5 Our Experience Our Trainers / Consultants We currently have 100 Associated Trainers/ Consultants Our Trainers and Consultants are seasoned, Industry-tested professionals. They ve gained for more than 20 years of professional experience coming from international and national firms, and they ve been senior-level executives or directors in businesses. Training Categories We Offer 1. Oil & Gas Industry Knowledge and Practice 2. AFE, POD & WP&B 3. PTK Public Accounting & Financial Aspects. 5. Tax Management in Oil & Gas 6. Communication & Interpersonal Skills 7. Workplace & Professional Enhancement Skills 8. Professional Skills for Secretaries & Admin Staff 9. Strategic Thinking, Planning & Change Management 10. Human Resources & People Management 11. Leadership Development 12. Document Management, Administration & Modern Office 13. Management of Training 14. Supply Chain in Management in Oil & Gas 15. Pre-retirement (Purnabhakti) 16. Project Management & Project Planning in Oil & Gas Industry 6

6 Our Experience Current Similar Experiences (in-house training) IPDC has been facilitating a considerably numbers of public trainings and inhouse training programs for the last 15 years Please check and request from us for a copy of contract for fact and data verification on our claimed experiences in similar trainings. 6

7 Our Experience In-House Training related to SERVICE EXCELLENCE IPDC has been facilitating a considerably numbers of SERVICE EXCELLENCE program (both public training and in-house training) for the last 15 years. Please visit our website ( to find out the experiences (section Clients Gallery) 8

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9 Approach & Methodology Mixed Methods Approaches We facilitate the training by using the following learning methods: LEARN IT - DO IT - MAKE IT A HABIT Conceptual & Discussion Practice & Application 30 % 50 % Practice & Application 20 % Case Study The training delivery is delivered in Bahasa Indonesia, however, some terminology maybe remained in English 9

10 Approach & Methodology Duration & Participants Training Duration for the Program Participants 1 Day Training Date: TO BE ADVISED Maximum of 35 Participants in Each Class 10

11 Approach & Methodology Training Effectiveness Evaluation Evaluation Tools Description Specific Tools Pre and Post- Assessment Overall Training Evaluation Identify participants current competencies and areas of improvement Assess the level of learning that is being achieved throughout the program The reaction of the participants and their thoughts, knowledge and behavior about the training Various Pre and Post Assessments Kirkpatrick's Four-Level Training Evaluation Model IPDC s exclusively designed Evaluations Form (if required) 11

12 Approach & Methodology Report Upon completion of the Training (All sessions of Training, Post Assessment, Evaluation and Observation), IPDC shall submit the following Reports in form of Hardcopy and Softcopy: Report of Program result All survey and evaluation result of the program 12

13 Approach & Methodology Deliverable As part of training delivery, IPDC shall submit the following items: Training material/ tool kit for all participants. Certificates of Achievement for all participants. Program documentation (In-Class session) 13

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15 Program Agenda Tujuan dari Peserta mengetahui berbagai padu padan yang cocok dengan bentuk tubuhnya, warna kulitnya dan acara / tempat, sehingga dapat menampilkan professional. Peserta mampu menggunakan komunikasi verbal dan non verbal secara tepat, dan dapat mengaplikasikan etika profesional yang merepresentasikan kantornya Peserta mampu memaksimalkan kemampuan berkomunikasinya untuk menunjang pelayanan baik internal customer maupun external customer 15

16 Program Agenda DAY ONE Service Excellence for Pramubakti & Security Time Session Topic Opening Sessions & Training Ground Rules Professional Image & Grooming Coffee Break Professional Etiquette Pentingnya membangun Professional Image First Impression (kesan pertama) Role Plays & Pentingnya penampilan professional Simulation Pentingnya Professional Etiquette Cara memperkenalkan diri Cara bersalaman Lunch Break Role Plays & Simulation 16

17 Program Agenda DAY ONE Service Excellence for Pramubakti & Security Time Session Topic Body Language and Gesture Body Language for Proffesional Cara Duduk, Berdiri, Berjalan Role Plays & Simulation Coffee Break Effective Communication Memahami apa itu proses komunikasi Memahami kendala-kendala yang ada Memaksimalkan kemampuan komunikasi dengan menggunakan seluruh potensi Role Plays & Simulation 17

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