1 LAMPIRAN 1: KUESIONER PENELITIAN PENGARUH MINAT PEMANFAATAN DAN PENGGUNAAN APLIKASI MOBILE TRAVELOKA MELALUI MODEL UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY (UTAUT) Nama :.. (boleh tidak diisi) Jenis kelamin : ( ) Laki-laki ( ) Perempuan Umur :.. Pendidikan : ( ) D3 ( ) S1 ( ) S2 Layanan jasa internet traveling yang sering digunakan: ( ) Traveloka ( ) Tiket.com ( ) Pegipegi ( ) Agoda ( ) Booking.com BEHAVIORAL INTENTION (Venkatesh et al., 2003) NO PERNYATAAN STS TS N S SS 1 Saya berminat menggunakan aplikasi mobile Traveloka untuk melakukan pemesanan rutin. 2 Sebisa mungkin saya akan menggunakan aplikasi mobile Traveloka setiap kali membutuhkan layanan traveling. 3 Saya akan menggunakan aplikasi mobile Traveloka setiap kali membutuhkan layanan traveling. 4 Saya lebih suka menggunakan aplikasi mobile Traveloka dalam kehidupan sehari-hari. PERFORMANCE EXPECTANCY(Venkatesh et al., 2003) NO PERNYATAAN STS TS N S SS 1 Aplikasi mobile Traveloka berguna dalam pemesanan saya. 2 Menggunakan aplikasi mobile Traveloka membuat saya menyelesaikan pemesanan lebih cepat. 3 Aplikasi mobile Traveloka lebih efisien. 4 Menggunakan aplikasi mobile Traveloka meningkatkan kesempatan saya mendapat harga terjangkau.
2 EFFORT EXPECTANCY (Venkatesh et al., 2003) NO PERNYATAAN STS TS N S SS 1 Aplikasi mobile Traveloka jelas dan dapat dipahami. 2 Akan mudah bagi saya untuk menjadi ahli menggunakan aplikasi mobile Traveloka. 3 Menurut saya aplikasi mobile Traveloka mudah digunakan. 4 Belajar untuk mengoperasikan aplikasi mobile Traveloka mudah bagi saya. SOCIAL INFLUENCE (Venkatesh et al., 2003) NO PERNYATAAN STS TS N S SS 1 Orang-orang yang berpengaruh pada tingkah laku saya berpikir bahwa saya seharusnya menggunakan aplikasi mobile Traveloka. 2 Orang-orang yang penting bagi saya berpikir bahwa saya seharusnya menggunakan aplikasi mobile Traveloka. 3 Teman dekat saya sangat membantu dalam pengunaan aplikasi mobile Traveloka. 4 Secara umum, keluarga telah mendukung penggunaan aplikasi mobile Traveloka. FACILITATING CONDITION (Venkatesh et al., 2003) NO PERNYATAAN STS TS N S SS 1 Saya memiliki sumber daya yang dibutuhkan untuk penggunaan aplikasi mobile Traveloka. 2 Saya memiliki pengetahuan yang dibutuhkan untuk penggunaan aplikasi mobile Traveloka. 3 Aplikasi mobile Traveloka kompatibel dengan sistem lain yang saya gunakan. 4 Ada bagian khusus yang tersedia untuk membantu kesulitan penggunaan aplikasi mobile Traveloka, seperti menu help, informasi contact person.
3 LAMPIRAN 4: OUTPUT SPSS Reliability Scale: ALL VARIABLES Case Processing Summary N % Cases Valid 100 100.0 Excluded a 0.0 Total 100 100.0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha Cronbach's Alpha Based on Standardized Items N of Items.716.715 4 Item-Total Statistics Corrected Item- Squared Cronbach's Scale Mean if Scale Variance Total Multiple Alpha if Item Item Deleted if Item Deleted Deleted BI1 9.7000 7.990.478.295.668 BI2 10.1200 7.521.540.294.631 BI3 9.6600 8.388.387.188.721 BI4 9.5800 6.953.615.385.581
4 Reliability Scale: ALL VARIABLES Case Processing Summary N % Cases Valid 100 100.0 Excluded a 0.0 Total 100 100.0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha Cronbach's Alpha Based on Standardized Items N of Items.615.622 4 Item-Total Statistics Scale Mean if Scale Variance if Corrected Item- Squared Multiple Cronbach's Alpha Item Deleted Item Deleted Total if Item Deleted PE1 10.3900 6.220.521.277.461 PE2 10.4100 6.345.326.177.601 PE3 10.4600 6.938.323.158.595 PE4 10.4700 5.888.433.198.515
5 Reliability Scale: ALL VARIABLES Case Processing Summary N % Cases Valid 100 100.0 Excluded a 0.0 Total 100 100.0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha Cronbach's Alpha Based on Standardized Items N of Items.847.851 4 Item-Total Statistics Corrected Squared Cronbach's Scale Mean if Scale Variance Item-Total Multiple Alpha if Item Item Deleted if Item Deleted Deleted EE1 11.6300 5.993.677.464.812 EE2 11.3000 5.525.687.476.805 EE3 11.5200 5.424.725.527.788 EE4 11.4200 5.095.668.450.819 Reliability Scale: ALL VARIABLES Case Processing Summary N % Cases Valid 100 100.0 Excluded a 0.0 Total 100 100.0 a. Listwise deletion based on all variables in the procedure.
6 Reliability Statistics Cronbach's Alpha Cronbach's Alpha Based on Standardized Items N of Items.893.893 4 Item-Total Statistics Corrected Item- Squared Cronbach's Scale Mean if Scale Variance Total Multiple Alpha if Item Item Deleted if Item Deleted Deleted SI1 10.9900 6.071.822.702.844 SI2 10.7000 6.919.599.370.918 SI3 11.1500 5.684.824.734.840 SI4 11.1700 5.193.838.718.836 Reliability Scale: ALL VARIABLES Case Processing Summary N % Cases Valid 100 100.0 Excluded a 0.0 Total 100 100.0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha Cronbach's Alpha Based on Standardized Items N of Items.628.625 4
7 Item-Total Statistics Corrected Squared Cronbach's Scale Mean if Scale Variance Item-Total Multiple Alpha if Item Item Deleted if Item Deleted Deleted FC1 11.8100 2.155.355.190.594 FC2 11.9100 2.063.341.202.604 FC3 11.9700 1.646.498.368.484 FC4 12.0400 1.857.442.348.532 NPar Tests One-Sample Kolmogorov-Smirnov Test N 100 Normal Parameters a,b Mean.0000000 Std. Deviation 2.25152027 Unstandardized Residual Most Extreme Differences Absolute.088 Positive.085 Negative -.088 Kolmogorov-Smirnov Z.885 Asymp. Sig. (2-tailed).414 a. Test distribution is Normal. b. Calculated from data. Regression Variables Entered/Removed a Model Variables Entered Variables Removed Method 1 FC, SI, PE, EE b. Enter a. Dependent Variable: AbsRes b. All requested variables entered. Model Summary Model R R Square Adjusted R Square Std. Error of the Estimate 1.195 a.038 -.003 1.50658 a. Predictors: (Constant), FC, SI, PE, EE
8 ANOVA a Model Sum of Squares df Mean Square F Sig. 1 Regression 8.498 4 2.124.936.447 b Residual 215.629 95 2.270 Total 224.127 99 a. Dependent Variable: AbsRes b. Predictors: (Constant), FC, SI, PE, EE Coefficients a Standardized Unstandardized Coefficients Coefficients Model B Std. Error Beta T Sig. 1 (Constant) 2.656 1.764 1.505.136 PE -.096.061 -.201-1.577.118 EE.062.067.126.930.355 SI.045.054.096.838.404 FC -.080.089 -.092 -.892.374 a. Dependent Variable: AbsRes Regression Variables Entered/Removed a Model Variables Entered Variables Removed Method 1 FC, SI, PE, EE b. Enter a. Dependent Variable: BI b. All requested variables entered. Model Summary Model R R Square Adjusted R Square Std. Error of the Estimate 1.772 a.595.578 2.29843 a. Predictors: (Constant), FC, SI, PE, EE
9 ANOVA a Model Sum of Squares df Mean Square F Sig. 1 Regression 738.095 4 184.524 34.929.000 b Residual 501.865 95 5.283 Total 1239.960 99 a. Dependent Variable: BI b. Predictors: (Constant), FC, SI, PE, EE Coefficients a Unstandardized Coefficients Standardized Coefficients Collinearity Statistics Model B Std. Error Beta t Sig. Tolerance VIF 1 (Consta -2.396 2.692 -.890.376 nt) PE.472.093.421 5.095.000.623 1.606 EE.357.102.308 3.502.001.552 1.810 SI.245.082.222 2.991.004.777 1.287 FC -.012.136 -.006 -.087.931.944 1.059 a. Dependent Variable: BI BI 100 5.00 19.00 13.0200 3.53905 PE 100 7.00 20.00 13.9100 3.16258 EE 100 6.00 20.00 15.2900 3.05272 SI 100 7.00 20.00 14.6700 3.20055 FC 100 12.00 20.00 15.9100 1.74712 Valid N (listwise) 100
10 Frequencies Frequency Table JENISKELAMIN Frequency Percent Valid Percent Cumulative Percent Valid Laki - laki 38 38.0 38.0 38.0 Perempuan 62 62.0 62.0 100.0 Total 100 100.0 100.0 PENDIDIKAN Frequency Percent Valid Percent Cumulative Percent Valid D3 26 26.0 26.0 26.0 S1 69 69.0 69.0 95.0 S2 5 5.0 5.0 100.0 Total 100 100.0 100.0 LAYANANTRAVELING Frequency Percent Valid Percent Cumulative Percent Valid Agoda 16 16.0 16.0 16.0 Booking.com 9 9.0 9.0 25.0 Pegipegi 14 14.0 14.0 39.0 Tiket.com 13 13.0 13.0 52.0 Traveloka 48 48.0 48.0 100.0 Total 100 100.0 100.0 UMUR 100 19 22 20.88.913 Valid N (listwise) 100
11 BI1 100 1.00 5.00 3.3200 1.17103 BI2 100 1.00 5.00 2.9000 1.20185 BI3 100 1.00 5.00 3.3600 1.20202 BI4 100 1.00 5.00 3.4400 1.24170 Valid N (listwise) 100 PE1 100 1.00 5.00 3.5200 1.03942 PE2 100 1.00 5.00 3.5000 1.25931 PE3 100 1.00 5.00 3.4500 1.09521 PE4 100 1.00 5.00 3.4400 1.23354 Valid N (listwise) 100 EE1 100 1.00 5.00 3.6600.80679 EE2 100 1.00 5.00 3.9900.91558 EE3 100 1.00 5.00 3.7700.90849 EE4 100 1.00 5.00 3.8700 1.04112 Valid N (listwise) 100
12 SI1 100 2.00 5.00 3.6800.85138 SI2 100 2.00 5.00 3.9700.83430 SI3 100 1.00 5.00 3.5200.93722 SI4 100 1.00 5.00 3.5000 1.03962 Valid N (listwise) 100 FC1 100 3.00 5.00 4.1000.55958 FC2 100 3.00 5.00 4.0000.61955 FC3 100 2.00 5.00 3.9400.70811 FC4 100 2.00 5.00 3.8700.64597 Valid N (listwise) 100 BI1 16 1.00 5.00 2.3125.94648 BI2 16 1.00 4.00 1.6875.79320 BI3 16 1.00 4.00 2.1875.75000 BI4 16 1.00 3.00 2.2500.57735 Valid N (listwise) 16
13 PE1 16 1.00 4.00 2.6875.70415 PE2 16 2.00 5.00 3.1250.80623 PE3 16 1.00 5.00 2.6875 1.19548 PE4 16 1.00 5.00 2.5000 1.36626 Valid N (listwise) 16 EE1 16 1.00 5.00 2.9375.99791 EE2 16 2.00 5.00 3.1250.80623 EE3 16 2.00 5.00 3.1250.95743 EE4 16 1.00 5.00 3.0625 1.18145 Valid N (listwise) 16 SI1 16 2.00 4.00 2.9375.92871 SI2 16 2.00 5.00 3.6250 1.08781 SI3 16 1.00 5.00 2.9375 1.12361 SI4 16 1.00 5.00 2.8750 1.31022 Valid N (listwise) 16
14 FC1 16 3.00 5.00 4.3125.60208 FC2 16 3.00 5.00 4.0000.63246 FC3 16 2.00 5.00 3.8125.83417 FC4 16 3.00 5.00 4.0000.51640 Valid N (listwise) 16 BI1 9 1.00 5.00 2.7778 1.20185 BI2 9 1.00 3.00 2.1111.92796 BI3 9 1.00 4.00 2.5556 1.13039 BI4 9 1.00 5.00 2.7778 1.39443 PE1 9 3.00 5.00 4.0000.70711 PE2 9 1.00 5.00 3.3333 1.41421 PE3 9 1.00 4.00 3.0000 1.00000 PE4 9 2.00 5.00 3.6667 1.22474 EE1 9 3.00 5.00 3.7778.83333 EE2 9 2.00 5.00 3.7778 1.09291 EE3 9 2.00 5.00 3.5556.88192 EE4 9 2.00 5.00 3.2222 1.09291 SI1 9 2.00 4.00 3.3333.70711 SI2 9 3.00 5.00 3.8889.78174 SI3 9 1.00 4.00 3.2222.97183 SI4 9 2.00 4.00 3.2222.83333 FC1 9 3.00 5.00 4.0000.70711 FC2 9 3.00 5.00 4.1111.60093 FC3 9 3.00 5.00 4.3333.70711 FC4 9 3.00 5.00 4.1111.60093 Valid N (listwise) 9
15 BI1 14 1.00 5.00 3.1429 1.02711 BI2 14 1.00 5.00 2.3571 1.21574 BI3 14 1.00 5.00 2.9286 1.07161 BI4 14 1.00 5.00 3.2143 1.12171 PE1 14 2.00 4.00 3.5714.64621 PE2 14 1.00 4.00 2.7857 1.36880 PE3 14 3.00 4.00 3.3571.49725 PE4 14 1.00 5.00 3.1429 1.02711 EE1 14 3.00 4.00 3.5000.51887 EE2 14 3.00 5.00 4.0714.47463 EE3 14 3.00 5.00 3.7857.69929 EE4 14 3.00 5.00 3.9286.61573 SI1 14 2.00 5.00 3.6429.74495 SI2 14 3.00 5.00 4.0714.61573 SI3 14 2.00 4.00 3.2143.80178 SI4 14 2.00 4.00 3.1429.66299 FC1 14 4.00 5.00 4.1429.36314 FC2 14 3.00 5.00 4.2857.72627 FC3 14 3.00 4.00 3.7857.42582 FC4 14 2.00 4.00 3.7143.61125 Valid N (listwise) 14
16 BI1 13 1.00 5.00 2.4615 1.19829 BI2 13 1.00 5.00 2.7692 1.48064 BI3 13 1.00 5.00 3.3077 1.25064 BI4 13 1.00 5.00 2.6154 1.55662 PE1 13 1.00 5.00 2.6923 1.31559 PE2 13 1.00 5.00 3.0769 1.38212 PE3 13 1.00 5.00 3.0000 1.47196 PE4 13 1.00 5.00 3.0769 1.32045 EE1 13 1.00 5.00 3.4615 1.05003 EE2 13 2.00 5.00 3.8462 1.06819 EE3 13 1.00 5.00 3.6154 1.26085 EE4 13 1.00 5.00 3.1538 1.21423 SI1 13 2.00 5.00 3.9231.86232 SI2 13 3.00 5.00 4.1538.55470 SI3 13 2.00 5.00 3.7692.92681 SI4 13 2.00 5.00 3.5385.87706 FC1 13 3.00 5.00 4.0769.49355 FC2 13 3.00 5.00 3.8462.55470 FC3 13 2.00 5.00 4.0000.91287 FC4 13 3.00 5.00 3.9231.75955 Valid N (listwise) 13
17 BI1 48 2.00 5.00 4.0417.74258 BI2 48 1.00 5.00 3.6458.66811 BI3 48 1.00 5.00 4.0417.89819 BI4 48 2.00 5.00 4.2500.63581 PE1 48 1.00 5.00 3.9167.91868 PE2 48 1.00 5.00 3.9792 1.13905 PE3 48 1.00 5.00 3.9375.86063 PE4 48 1.00 5.00 3.8958 1.01561 EE1 48 3.00 5.00 3.9792.52550 EE2 48 1.00 5.00 4.3333.78098 EE3 48 1.00 5.00 4.0625.72658 EE4 48 3.00 5.00 4.4375.61562 SI1 48 2.00 5.00 3.9375.72658 SI2 48 2.00 5.00 4.0208.86269 SI3 48 2.00 5.00 3.7917.79783 SI4 48 1.00 5.00 3.8542.98908 FC1 48 3.00 5.00 4.0417.58194 FC2 48 3.00 5.00 3.9375.59809 FC3 48 3.00 5.00 3.9375.66545 FC4 48 2.00 5.00 3.8125.67339 Valid N (listwise) 48