Lampiran 1 Kuesioner Penelitian No : PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA PT. HOTEL SANTIKA PREMIERE DYANDRA MEDAN I. Identitas Responden Nama :... Jenis Kelamin :... Umur :... Pekerjaan :... II. Petunjuk Pengisian Berilah tanda checklist ( ) sesuai dengan pilihan jawaban yang ada pada kolom isian yang tersedia. Penelitian dapat dilakukan berdasarkan skala berikut ini : SS = Sangat Setuju S = Setuju KS = Kurang Setuju TS = Tidak Setuju STS = Sangat Tidak Setuju Responden yang berusia 17 tahun ke atas dan pernah berkunjung atau menggunakan jasa Hotel Santika Premiere Dyandra sebanyak 2 (dua) kali baik penginapan, convention atau jasa lainnya. A. Variabel Kualitas Pelayanan (Service Quality) No Pertanyaan SS S KS TS STS A. Bukti Fisik (Tangible) Hotel Santika Dyandra memiliki interior kamar 1 yang lengkap, nyaman, bersih dan tertata dengan baik Hotel Santika Dyandra memiliki fasilitas lengkap 2 seperti kolam renang, fitness, convention dan Spa serta outlet Food and Beverage. 3 Hotel Santika Dyandra memiliki karyawan berpenampilan rapi, bersih, dan menarik. 4 Brosur Hotel Santika Dyandra memberikan informasi yang jelas. B. Kehandalan (Reliability) 1 Karyawan hotel memberikan pelayanan yang maksimal Kemauan dan kejujuran karyawan hotel dalam 2 melayani pelanggan.
}}}}}}}} 3 Prosedur pengurusan reservasi kamar/event dan transaksi lainnya akurat, cepat dan tepat C. Daya Tanggap (Responsiveness) 1 Karyawan hotel tanggap menjawab pertanyaan pelanggan 2 Karyawan hotel menangani masalah atau keluhan yang dialami pelanggan secara tepat. 3 Karyawan hotel memberikan informasi yang dibutuhkan pelanggan secara tepat 4 Karyawan hotel merespon permintaan pelanggan secara tepat dan cepat D. Jaminan (Assurance) 1 Karyawan hotel mampu meyakinkan pelanggan terhadap keamanan hotel Hotel Santika Dyandra mempunyai karyawan 2 yang memiliki kompetensi dan professional dalam melayani pelanggan Karyawan hotel memberikan rasa percaya 3 kepada pelanggan untuk menangani masalah yang dihadapi pelanggan E. Empati (Empathy) 1 Karyawan hotel mampu menjalin hubungan yang baik dengan pelanggan 2 Karyawan hotel mampu berkomunikasi dengan baik 3 Karyawan hotel mampu melayani pelanggan dengan penuh perhatian 4 Karyawan hotel memahami kebutuhan pelanggan B. Variabel Kepuasan Pelanggan (Customer Satisfaction) No. Pertanyaan SS S KS TS STS 1 Saya merasa puas akan kualitas pelayanan yang diberikan sesuai harapan 2 Saya merasa puas dengan kenyamanan saat berada di kamar hotel 3 Saya puas atas pelayanan karyawan hotel saat melakukan reservasi kamar Saya akan merekomendasikan kepada 4 teman atau kerabat menggunakan jasa Hotel Santika Premiere Dyandra Terima kasih atas partisipasi Bapak/ Ibu dalam pengisian kuesioner ini.
Lampiran 2 Frequency Table Q1 Frequency Percent Percent Cumulative Percent Tidak setuju 1 3.3 3.3 3.3 Kurang setuju 2 6.7 6.7 10.0 Setuju 16 53.3 53.3 63.3 Sangat setuju 11 36.7 36.7 100.0 Q2 Frequency Percent Percent Cumulative Percent Kurang setuju 2 6.7 6.7 6.7 Setuju 15 50.0 50.0 56.7 Sangat setuju 13 43.3 43.3 100.0 Q3 Frequency Percent Percent Cumulative Percent Tidak setuju 3 10.0 10.0 10.0 Kurang setuju 1 3.3 3.3 13.3 Setuju 16 53.3 53.3 66.7 Sangat setuju 10 33.3 33.3 100.0 Q4 Frequency Percent Percent Cumulative Percent Kurang setuju 10 33.3 33.3 33.3 Setuju 10 33.3 33.3 66.7 Sangat setuju 10 33.3 33.3 100.0 Q5 Frequency Percent Percent Cumulative Percent Tidak setuju 2 6.7 6.7 6.7 Kurang setuju 4 13.3 13.3 20.0 Setuju 18 60.0 60.0 80.0 Sangat setuju 6 20.0 20.0 100.0
Q6 Frequency Percent Percent Cumulative Percent Setuju 11 36.7 36.7 36.7 Sangat setuju 19 63.3 63.3 100.0 Q7 Frequency Percent Percent Cumulative Percent Tidak setuju 1 3.3 3.3 3.3 Kurang setuju 1 3.3 3.3 6.7 Setuju 9 30.0 30.0 36.7 Sangat setuju 19 63.3 63.3 100.0 Q8 Frequency Percent Percent Cumulative Percent Tidak setuju 1 3.3 3.3 3.3 Kurang setuju 2 6.7 6.7 10.0 Setuju 15 50.0 50.0 60.0 Sangat setuju 12 40.0 40.0 100.0 Q9 Frequency Percent Percent Cumulative Percent Tidak setuju 2 6.7 6.7 6.7 Kurang setuju 5 16.7 16.7 23.3 Setuju 15 50.0 50.0 73.3 Sangat setuju 8 26.7 26.7 100.0 Q10 Frequency Percent Percent Cumulative Percent Kurang setuju 2 6.7 6.7 6.7 Setuju 9 30.0 30.0 36.7 Sangat setuju 19 63.3 63.3 100.0
Q11 Frequency Percent Percent Cumulative Percent Setuju 12 40.0 40.0 40.0 Sangat setuju 18 60.0 60.0 100.0 Q12 Frequency Percent Percent Cumulative Percent Tidak setuju 10 33.3 33.3 33.3 Kurang setuju 5 16.7 16.7 50.0 Setuju 10 33.3 33.3 83.3 Sangat setuju 5 16.7 16.7 100.0 Q13 Frequency Percent Percent Cumulative Percent Tidak setuju 3 10.0 10.0 10.0 Kurang setuju 2 6.7 6.7 16.7 Setuju 13 43.3 43.3 60.0 Sangat setuju 12 40.0 40.0 100.0 Q14 Frequency Percent Percent Cumulative Percent Tidak setuju 4 13.3 13.3 13.3 Kurang setuju 3 10.0 10.0 23.3 Setuju 10 33.3 33.3 56.7 Sangat setuju 13 43.3 43.3 100.0 Q15 Frequency Percent Percent Cumulative Percent Tidak setuju 5 16.7 16.7 16.7 Kurang setuju 3 10.0 10.0 26.7 Setuju 11 36.7 36.7 63.3 Sangat setuju 11 36.7 36.7 100.0
Q16 Frequency Percent Percent Cumulative Percent Tidak setuju 2 6.7 6.7 6.7 Kurang setuju 6 20.0 20.0 26.7 Setuju 14 46.7 46.7 73.3 Sangat setuju 8 26.7 26.7 100.0 Q17 Frequency Percent Percent Cumulative Percent Tidak setuju 2 6.7 6.7 6.7 Kurang setuju 4 13.3 13.3 20.0 Setuju 14 46.7 46.7 66.7 Sangat setuju 10 33.3 33.3 100.0 Q18 Frequency Percent Percent Cumulative Percent Kurang setuju 1 3.3 3.3 3.3 Setuju 15 50.0 50.0 53.3 Sangat setuju 14 46.7 46.7 100.0 Q19 Frequency Percent Percent Cumulative Percent Kurang setuju 2 6.7 6.7 6.7 Setuju 14 46.7 46.7 53.3 Sangat setuju 14 46.7 46.7 100.0 Q20 Frequency Percent Percent Cumulative Percent Tidak setuju 3 10.0 10.0 10.0 Kurang setuju 8 26.7 26.7 36.7 Setuju 9 30.0 30.0 66.7 Sangat setuju 10 33.3 33.3 100.0
Q21 Frequency Percent Percent Cumulative Percent Tidak setuju 1 3.3 3.3 3.3 Kurang setuju 3 10.0 10.0 13.3 Setuju 12 40.0 40.0 53.3 Sangat setuju 14 46.7 46.7 100.0 Q22 Frequency Percent Percent Cumulative Percent Setuju 16 53.3 53.3 53.3 Sangat setuju 14 46.7 46.7 100.0
Lampiran 3 Scale Mean if Item Deleted Tabel 3.3 itas Instrumen Scale Variance if Item Deleted Corrected Item-Total Correlation Cronbach's Alpha if Item Deleted KUES1 88.67 86.713.491.744 KUES2 89.00 87.724.443.747 KUES3 88.50 91.362.443.753 KUES4 88.93 86.340.510.742 KUES5 89.10 94.990.423.770 KUES6 88.90 93.748.613.771 KUES7 89.17 84.282.506.736 KUES8 89.27 88.961.431.748 KUES9 89.07 88.409.459.746 KUES10 89.03 82.792.624.729 KUES11 88.90 89.748.450.753 KUES12 88.87 86.395.457.740 KUES13 88.77 89.151.508.749 KUES14 88.97 89.206.511.749 KUES15 89.00 90.138.584.758 KUES16 88.83 87.730.574.752 KUES17 88.87 90.947.565.759 KUES18 89.23 95.633.443.768 KUES19 89.40 88.662.591.745 KUES20 89.07 83.582.553.733 kues21 88.50 88.603.414.749 KUES22 88.90 84.438.438.740 Keterangan
Reliability Scale: ALL VARIABLES Case Processing Summary N % Cases 30 100.0 Excluded a 0.0 Total 30 100.0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha N of Items.681 4 Correlations Correlations Q1 Q2 Q3 Q4 Skor Total Q1 Pearson Correlation 1.804 **.284.114.764 ** Sig. (2-tailed).000.129.548.000 Q2 Pearson Correlation.804 ** 1.247.068.718 ** Sig. (2-tailed).000.188.723.000 Q3 Pearson Correlation.284.247 1.188.681 ** Sig. (2-tailed).129.188.321.000 Q4 Pearson Correlation.114.068.188 1.546 ** Sig. (2-tailed).548.723.321.002 Skor Total Pearson Correlation.764 **.718 **.681 **.546 ** 1 Sig. (2-tailed).000.000.000.002 **. Correlation is significant at the 0.01 level (2-tailed).
Reliability Scale: ALL VARIABLES Case Processing Summary N % Cases 30 100.0 Excluded a 0.0 Total 30 100.0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha N of Items.634 3 Correlations Correlations Q5 Q6 Q7 Skor Total Q5 Pearson Correlation 1.382 *.184.792 ** Sig. (2-tailed).037.329.000 N 30 30 30 30 Q6 Pearson Correlation.382 * 1.083.609 ** Sig. (2-tailed).037.661.000 N 30 30 30 30 Q7 Pearson Correlation.184.083 1.655 ** Sig. (2-tailed).329.661.000 N 30 30 30 30 Skor Total Pearson Correlation.792 **.609 **.655 ** 1 Sig. (2-tailed).000.000.000 N 30 30 30 30 *. Correlation is significant at the 0.05 level (2-tailed). **. Correlation is significant at the 0.01 level (2-tailed).
Reliability Scale: ALL VARIABLES Case Processing Summary N % Cases 30 100.0 Excluded a 0.0 Total 30 100.0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha N of Items.774 3 Correlations Correlations Q8 Q9 Q10 Q11 Skor Total Q8 Pearson Correlation 1.344.407 * -.075.690 ** Sig. (2-tailed).063.026.694.000 Q9 Pearson Correlation.344 1.490 **.212.837 ** Sig. (2-tailed).063.006.262.000 Q10 Pearson Correlation.407 *.490 ** 1 -.133.705 ** Sig. (2-tailed).026.006.485.000 Q11 Pearson Correlation -.075.212 -.133 1.498 Sig. (2-tailed).694.262.485.010 Skor Total Pearson Correlation.690 **.837 **.705 **.498 1 Sig. (2-tailed).000.000.000.010 *. Correlation is significant at the 0.05 level (2-tailed). **. Correlation is significant at the 0.01 level (2-tailed).
Reliability Scale: ALL VARIABLES Case Processing Summary N % Cases 30 100.0 Excluded a 0.0 Total 30 100.0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha N of Items.627 3 Correlations Correlations Q12 Q13 Q14 Skor Total Q12 Pearson Correlation 1.087.302.645 ** Sig. (2-tailed).647.104.000 N 30 30 30 30 Q13 Pearson Correlation.087 1.728 **.762 ** Sig. (2-tailed).647.000.000 N 30 30 30 30 Q14 Pearson Correlation.302.728 ** 1.877 ** Sig. (2-tailed).104.000.000 N 30 30 30 30 Skor Total Pearson Correlation.645 **.762 **.877 ** 1 Sig. (2-tailed).000.000.000 N 30 30 30 30 **. Correlation is significant at the 0.01 level (2-tailed).
Reliability Scale: ALL VARIABLES Case Processing Summary N % Cases 30 100.0 Excluded a 0.0 Total 30 100.0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha N of Items.727 4 Correlations Correlations Q15 Q16 Q17 Q18 Skor Total Q15 Pearson Correlation 1.179.115.161.652 ** Sig. (2-tailed).344.545.396.000 Q16 Pearson Correlation.179 1.555 **.061.721 ** Sig. (2-tailed).344.001.751.000 Q17 Pearson Correlation.115.555 ** 1.149.712 ** Sig. (2-tailed).545.001.432.000 Q18 Pearson Correlation.161.061.149 1.422 * Sig. (2-tailed).396.751.432.020 Skor Total Pearson Correlation.652 **.721 **.712 **.422 * 1 Sig. (2-tailed).000.000.000.020 **. Correlation is significant at the 0.01 level (2-tailed). *. Correlation is significant at the 0.05 level (2-tailed).
Reliability Scale: ALL VARIABLES Case Processing Summary N % Cases 30 100.0 Excluded a 0.0 Total 30 100.0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha N of Items.699 4 Correlations Correlations Q19 Q20 Q21 Q22 Skor Total Q19 Pearson Correlation 1 -.132.028.262.451 * Sig. (2-tailed).486.883.161.012 Q20 Pearson Correlation -.132 1 -.293 -.009.483 ** Sig. (2-tailed).486.116.962.007 Q21 Pearson Correlation.028 -.293 1.240.447 * Sig. (2-tailed).883.116.202.013 Q22 Pearson Correlation.262 -.009.240 1.597 ** Sig. (2-tailed).161.962.202.000 Skor Total Pearson Correlation.451 *.483 **.447 *.597 ** 1 Sig. (2-tailed).012.007.013.000 *. Correlation is significant at the 0.05 level (2-tailed). **. Correlation is significant at the 0.01 level (2-tailed).
Lampiran 4 Regression Variables Entered/Removed Model Variables Entered Variables Removed Method 1 Empati, Kehandalan, Daya Tanggap, Bukti Fisik, Jaminan a a. All requested variables entered.. Enter Model Summary b Model R R Square Adjusted R Square Std. Error of the Estimate Durbin-Watson 1 5.576 5.131 5.021 1.371 1.928 a. Predictors: (Constant), Empati, Kehandalan, Daya Tanggap, Bukti Fisik, Jaminan b. Dependent Variable: Kepuasan Pelanggan ANOVA b Model Sum of Squares df Mean Square F Sig. 1 Regression 5.613 5 1.123 5.598.032 Residual 176.577 94 1.878 Total 182.190 99 a. Predictors: (Constant), Empati, Kehandalan, Daya Tanggap, Bukti Fisik, Jaminan b. Dependent Variable: Kepuasan Pelanggan Coefficients a Unstandardized Coefficients Standardized Coefficients Collinearity Statistics Model B Std. Error Beta t Sig. Tolerance VIF 1 (Constant) 15.379 2.301 6.683.000 Bukti Fisik.059.084.075 4.700.036.894 1.118 Kehandalan.006.112.006 3.052.039.824 1.214 Daya Tanggap.143.094.163 3.514.033.886 1.129 Jaminan.028.086.037 4.325.026.799 1.251 Empati.028.088.035 4.315.013.817 1.223 a. Dependent Variable: Kepuasan Pelanggan
Collinearity Diagnostics a Variance Proportions Dimen Condition Daya Model sion Eigenvalue Index (Constant) Bukti Fisik Kehandalan Tanggap Jaminan Empati 1 1 5.957 1.000.00.00.00.00.00.00 2.017 18.732.01.07.06.01.65.02 3.009 25.428.01.02.34.00.22.44 4.008 26.985.01.59.00.34.07.01 5.006 32.344.00.17.56.35.05.35 6.003 46.313.98.15.03.30.01.18 a. Dependent Variable: Kepuasan Pelanggan Residuals Statistics a Minimum Maximum Mean Std. Deviation N Predicted Value 16.31 17.38 16.91.238 100 Std. Predicted Value -2.533 1.988.000 1.000 100 Standard Error of Predicted.175.650.322.096 100 Value Adjusted Predicted Value 16.10 17.48 16.91.257 100 Residual -3.638 3.254.000 1.336 100 Std. Residual -2.654 2.375.000.974 100 Stud. Residual -2.704 2.468.001 1.008 100 Deleted Residual -3.775 3.516.001 1.432 100 Stud. Deleted Residual -2.800 2.539.000 1.019 100 Mahal. Distance.622 21.257 4.950 3.951 100 Cook's Distance.000.166.012.024 100 Centered Leverage Value.006.215.050.040 100 a. Dependent Variable: Kepuasan Pelanggan
One-Sample Kolmogorov-Smirnov Test Unstandardized Residual N 100 Normal Parameters a,,b Mean.0000000 Std. Deviation 1.33551750 Most Extreme Differences Absolute.070 Positive.070 Negative -.064 Kolmogorov-Smirnov Z.698 Asymp. Sig. (2-tailed).714 a. Test distribution is Normal. b. Calculated from data.
No Bukti Fisik skor Kehandalan skor Daya Tanggap skor Jaminan skor Empati skor Kep.Pelanggan skor 1 2 3 4 1 2 3 1 2 3 4 1 2 3 1 2 3 4 1 2 3 4 1 4 5 4 3 16 4 5 5 14 4 5 5 5 19 4 5 4 13 5 3 4 5 17 5 5 4 5 19 2 2 3 4 4 13 3 5 5 13 5 3 5 4 17 2 5 5 12 4 4 4 4 16 4 4 2 4 14 3 4 4 4 3 15 4 5 4 13 4 5 5 4 18 3 4 4 11 4 5 3 5 17 4 4 5 4 17 4 5 5 5 3 18 5 5 5 15 4 5 5 5 19 4 5 5 14 5 2 4 5 16 5 3 5 5 18 5 5 5 5 4 19 5 4 5 14 5 4 5 5 19 2 4 4 10 2 4 4 4 14 4 5 3 4 16 6 5 5 5 5 20 4 5 5 14 5 4 5 5 19 2 5 5 12 4 4 5 4 17 5 4 4 4 17 7 5 5 5 5 20 5 5 5 15 4 4 5 5 18 3 3 4 10 5 3 4 5 17 4 3 5 4 16 8 4 4 4 5 17 3 5 5 13 3 3 3 5 14 4 2 2 8 2 2 2 4 10 4 2 4 4 14 9 5 5 4 5 19 4 5 5 14 5 3 5 4 17 5 5 5 15 5 5 5 4 19 4 5 4 5 18 10 5 5 4 3 17 4 5 5 14 4 4 4 5 17 4 4 5 13 3 4 4 5 16 4 2 4 5 15 11 5 5 3 4 17 5 5 4 14 5 5 5 5 20 5 5 5 15 5 5 5 4 19 5 3 4 5 17 12 5 5 5 3 18 4 5 3 12 4 4 5 4 17 5 4 5 14 5 4 5 5 19 4 5 4 5 18 13 4 4 5 4 17 5 5 4 14 5 5 5 4 19 5 4 4 13 5 5 5 5 20 3 5 5 4 17 14 3 3 2 3 11 4 4 4 12 4 3 3 5 15 2 4 2 8 4 3 3 5 15 5 4 5 5 19 15 4 4 4 4 16 4 5 4 13 4 4 5 4 17 2 5 4 11 2 4 5 5 16 5 4 5 4 18 16 4 4 5 3 16 4 5 4 13 5 2 4 4 15 4 4 4 12 2 5 5 4 16 3 4 5 4 16 17 5 5 2 3 15 2 4 5 11 5 5 5 5 20 4 5 5 14 3 4 5 4 16 5 4 5 5 19 18 4 5 4 4 17 5 5 5 15 4 4 4 5 17 4 3 3 10 4 3 3 3 13 4 5 4 4 17 19 4 5 4 5 18 4 4 5 13 4 4 4 5 17 3 4 3 10 4 4 4 4 16 5 3 4 5 17 20 3 4 4 4 15 4 5 5 14 5 5 5 5 20 3 5 5 13 4 4 4 5 17 4 4 5 5 18 21 4 4 4 3 15 4 4 4 12 4 4 4 5 17 5 4 4 13 4 4 4 5 17 4 5 3 4 16 22 4 4 5 3 16 4 4 4 12 4 4 4 5 17 2 2 2 6 4 4 4 4 16 4 3 5 5 17 23 5 4 5 5 19 4 5 5 14 5 4 5 4 18 4 5 5 14 5 5 4 5 19 5 5 3 4 17
24 4 4 4 4 16 3 4 5 12 5 4 4 4 17 2 5 5 12 4 3 3 4 14 5 5 4 5 19 25 4 4 2 4 14 2 4 2 8 2 2 4 4 12 2 4 2 8 2 4 4 5 15 5 3 4 4 16 26 4 4 4 5 17 4 4 5 13 4 5 5 4 18 4 4 4 12 4 4 4 4 16 5 2 5 4 16 27 4 4 4 4 16 4 5 4 13 4 4 5 5 18 3 4 4 11 3 3 4 4 14 5 5 5 5 20 28 4 4 4 5 17 4 5 5 14 5 4 5 5 19 2 5 5 12 5 5 5 4 19 4 4 4 4 16 29 4 4 4 5 17 3 4 5 12 4 4 4 4 16 4 4 5 13 5 5 5 5 20 5 3 5 4 17 30 5 5 5 5 20 4 4 5 13 3 3 5 5 16 2 2 3 7 5 4 2 4 15 4 3 5 5 17 31 4 5 5 5 19 5 4 2 11 4 2 4 4 14 4 5 5 14 4 4 5 5 18 5 4 3 4 16 32 5 4 4 4 17 5 4 4 13 4 4 5 5 18 4 4 2 10 4 4 3 4 15 4 5 3 4 16 33 5 5 5 4 19 4 5 5 14 5 5 5 4 19 3 5 5 13 4 5 5 5 19 5 5 4 5 19 34 5 5 5 4 19 4 5 4 13 3 5 4 4 16 2 4 5 11 3 5 5 4 17 4 2 3 4 13 35 5 5 5 4 19 5 5 5 15 5 5 5 4 19 3 5 5 13 3 5 5 5 18 5 3 4 5 17 36 5 5 5 5 20 4 5 5 14 5 5 5 5 20 5 5 5 15 5 5 4 4 18 4 5 3 5 17 37 5 5 5 5 20 5 4 5 14 2 4 5 4 15 4 5 5 14 3 4 5 5 17 3 5 5 5 18 38 5 5 4 4 18 4 5 5 14 5 5 5 5 20 4 5 4 13 4 5 4 5 18 4 4 5 5 18 39 4 5 4 5 18 2 5 5 12 2 5 5 4 16 5 5 5 15 5 5 5 5 20 4 4 3 4 15 40 3 5 5 4 17 2 4 4 10 4 5 4 5 18 2 2 4 8 4 5 4 5 18 4 5 5 4 18 41 5 5 4 5 19 5 4 5 14 4 3 4 4 15 5 4 5 14 5 5 4 5 19 5 4 5 4 18 42 5 3 4 4 16 3 4 4 11 4 4 4 5 17 4 5 4 13 5 5 4 5 19 4 5 4 4 17 43 5 2 5 4 16 2 5 4 11 4 4 4 4 16 5 5 4 14 5 4 4 4 17 5 5 4 5 19 44 5 5 5 4 19 5 5 4 14 5 4 4 5 18 4 4 2 10 5 3 5 4 17 4 4 2 5 15 45 4 4 4 5 17 4 3 5 12 5 3 3 5 16 4 4 3 11 5 3 5 5 18 4 4 3 4 15 46 4 5 4 4 17 4 5 3 12 5 5 4 5 19 4 3 4 11 5 4 3 4 16 5 3 5 4 17 47 3 4 5 5 17 4 5 5 14 5 4 3 5 17 4 5 3 12 4 5 3 4 16 5 3 5 5 18 48 4 4 4 4 16 4 4 5 13 5 4 5 4 18 5 5 4 14 4 5 4 5 18 5 4 3 4 16
49 4 4 4 5 17 4 4 5 13 4 5 3 4 16 5 3 4 12 4 2 4 4 14 4 5 3 4 16 50 4 3 4 4 15 4 3 5 12 4 5 4 4 17 5 2 5 12 4 3 4 5 16 4 5 4 5 18 51 4 4 4 5 17 4 4 4 12 4 3 4 5 16 5 5 5 15 4 5 4 5 18 4 2 4 4 14 52 4 4 4 4 16 3 5 4 12 4 5 5 4 18 4 4 3 11 3 5 5 5 18 4 3 4 5 16 53 5 4 4 5 18 3 5 5 13 4 5 5 5 19 4 4 5 13 4 4 5 5 18 4 5 4 5 18 54 3 3 3 5 14 4 3 4 11 4 4 4 5 17 4 4 5 13 4 4 5 4 17 3 5 5 5 18 55 5 5 4 5 19 5 3 4 12 3 4 4 5 16 4 4 4 12 4 4 5 4 17 4 4 5 5 18 56 3 4 3 5 15 5 4 5 14 3 4 4 5 16 5 4 4 13 4 4 5 4 17 4 4 5 4 17 57 5 4 4 4 17 2 5 4 11 4 4 4 4 16 3 4 3 10 4 5 4 4 17 4 4 5 4 17 58 4 4 4 4 16 3 5 5 13 4 5 4 5 18 5 4 4 13 5 5 4 5 19 4 4 5 4 17 59 4 5 4 4 17 5 4 5 14 4 5 4 4 17 5 3 5 13 4 4 2 5 15 4 5 4 4 17 60 5 3 4 5 17 5 5 5 15 4 5 5 4 18 5 3 5 13 4 4 3 4 15 5 5 4 5 19 61 4 4 5 4 17 4 5 5 14 5 5 5 5 20 5 4 3 12 5 3 5 4 17 4 5 2 5 16 62 5 5 5 5 20 4 5 4 13 5 5 5 4 19 4 5 3 12 5 4 3 4 16 5 4 3 4 16 63 4 4 4 5 17 4 5 4 13 5 5 5 4 19 4 5 4 13 4 5 3 4 16 4 3 4 5 16 64 3 5 4 5 17 4 5 4 13 4 2 5 5 16 4 2 4 10 4 5 4 5 18 4 5 3 4 16 65 3 4 4 5 16 5 4 4 13 5 5 4 5 19 4 3 4 11 3 2 4 4 13 5 5 4 5 19 66 4 4 5 4 17 5 4 5 14 5 4 4 4 17 4 5 4 13 4 3 4 5 16 5 3 4 4 16 67 4 5 5 5 19 4 2 5 11 5 3 5 4 17 3 5 5 13 4 5 4 5 18 5 3 5 4 17 68 4 5 4 4 17 4 3 4 11 5 3 5 5 18 4 4 5 13 3 5 5 5 18 5 3 5 5 18 69 5 5 4 4 18 3 4 5 12 5 4 3 4 16 4 4 5 13 4 4 5 5 18 5 4 3 4 16 70 5 5 4 5 19 5 4 5 14 4 5 3 4 16 4 4 5 13 4 4 5 4 17 4 5 3 4 16 71 4 5 5 4 18 2 4 4 10 4 5 4 5 18 4 4 5 13 3 4 5 4 16 4 5 4 5 18 72 5 5 3 4 17 3 4 5 12 5 2 5 4 16 4 5 4 13 4 4 5 3 16 4 2 5 5 16 73 4 2 3 5 14 5 4 5 14 4 5 4 5 18 5 5 4 14 4 5 4 4 17 4 3 4 5 16 74 5 5 4 5 19 5 5 5 15 4 2 4 4 14 4 4 2 10 5 5 4 5 19 4 5 4 5 18
75 4 4 4 5 17 4 5 3 12 4 3 4 5 16 4 4 3 11 4 4 2 5 15 5 5 5 3 18 76 4 3 5 5 17 4 5 4 13 4 5 4 5 18 4 3 4 11 4 4 5 4 17 4 4 5 5 18 77 5 3 5 5 18 4 5 3 12 3 5 5 5 18 4 5 3 12 4 3 4 5 16 4 5 3 4 16 78 5 4 3 3 15 4 5 4 13 4 4 5 5 18 5 5 4 14 4 5 5 4 18 4 3 5 4 16 79 4 5 3 5 17 5 4 4 13 4 4 5 4 17 5 3 4 12 5 5 4 5 19 4 4 5 4 17 80 5 5 4 5 19 5 4 5 14 4 4 5 5 18 5 2 5 12 5 3 4 4 16 4 5 4 3 16 81 4 2 5 3 14 5 2 5 12 4 4 5 5 18 4 5 4 13 5 2 5 4 16 5 5 4 3 17 82 5 3 4 5 17 4 3 4 11 4 5 4 5 18 4 2 4 10 4 5 4 5 18 4 5 2 5 16 83 5 5 5 4 19 3 4 5 12 5 5 5 5 20 4 3 4 11 4 5 5 4 18 4 5 5 4 18 84 4 5 5 5 19 5 3 4 12 4 4 2 5 15 4 5 4 13 4 3 4 5 16 4 3 4 5 16 85 5 4 4 5 18 5 4 5 14 4 4 5 4 17 3 5 5 13 4 5 4 5 18 4 5 3 4 16 86 5 4 3 4 16 3 4 4 11 4 3 4 5 16 4 4 4 12 3 5 5 5 18 5 5 4 5 19 87 4 5 3 4 16 2 5 4 11 4 5 5 5 19 3 4 4 11 5 5 5 5 20 5 3 4 4 16 88 5 5 5 4 19 5 5 4 14 5 5 4 5 19 4 4 5 13 4 5 4 4 17 5 2 5 5 17 89 4 4 4 3 15 4 3 5 12 5 3 4 4 16 4 3 5 12 5 4 4 4 17 5 5 5 4 19 90 5 5 3 4 17 4 5 5 14 5 2 5 4 16 5 5 4 14 4 5 5 5 19 4 4 3 5 16 91 4 5 2 4 15 4 3 4 11 5 5 5 4 19 5 5 4 14 5 4 4 5 18 4 4 4 3 15 92 5 5 4 5 19 5 3 4 12 5 4 4 5 18 4 4 5 13 4 5 4 3 16 5 4 5 4 18 93 5 3 4 5 17 5 4 5 14 3 4 5 5 17 4 4 5 13 4 5 5 3 17 4 5 4 2 15 94 4 4 4 4 16 2 5 4 11 5 4 4 4 17 4 3 4 11 4 5 5 5 19 5 5 3 5 18 95 5 4 5 4 18 5 4 5 14 4 3 5 4 16 4 5 3 12 5 5 5 5 20 5 5 5 5 20 96 4 5 5 4 18 2 4 4 10 4 3 4 5 16 5 5 5 15 4 4 2 5 15 5 4 2 4 15 97 5 2 3 3 13 3 4 5 12 5 4 4 4 17 5 3 4 12 5 4 3 5 17 4 5 3 4 16 98 4 5 3 3 15 5 4 5 14 4 5 3 4 16 4 5 5 14 5 3 5 5 18 5 5 3 4 17 99 5 4 3 5 17 5 5 5 15 4 4 5 5 18 5 4 4 13 5 5 3 5 18 5 5 3 5 18 100 4 5 4 3 16 4 5 5 14 5 4 5 5 19 4 5 4 13 5 5 5 5 20 3 5 5 3 16