KUISIONER PENELITIAN

Lampiran 1 KUISIOER PEELITIA Responden yang terhormat: Saya adalah mahasiswa jurusan Manajemen Universitas Katolik Widya Mandala yang sedang melakukan penelitian. Penelitian ini untuk pengembangan ilmu pengetahuan. Dalam hal ini, saya meminta kesediaan bapak/ibu/saudara untuk membantu penelitian ini dengan mengisi kuesioner yang telah saya siapkan. Ini merupakan hal yang sangat berharga bagi saya, oleh karena itu kesediaan dan kejujuran Anda sangat saya harapkan. Segala informasi yang Anda berikan semata-mata digunakan untuk kegiatan ilmiah. Atas kerjasama yang diberikan, saya mengucapkan banyak terima kasih. Persyaratan menjadi Responden Sebagai syarat menjadi responden penelitian ini, mohon diisi sejujurnya pernyataan berikut: 1. Apakah anda pernah melakukan pembelian melalui situs online? a. ya b. tidak (jika tidak, mohon tidak dilanjutkan pengisian kuesioner)

DATA IDETITAS RESPODE Jenis kelamin: a. Laki-laki b. Perempuan Umur saudara saat ini : a. 18-23 tahun b. 24-29 tahun c. 30-35 tahun d. > 35 tahun Status Saudara: - Pelajar/mahasiswa - Pekerja swasta - Ibu Rumah tangga - Wiraswasta - Profesional - Lain - lain (dokter, lawyer, dan lainnya) Situs toko ketika bertransaksi?

Petunjuk pengisian berikan penilaian anda dengan memberi tanda silang (X) pada salah satu angka yang paling sesuai dengan pilihan anda. berikut ini adalah keterangan dari setiap nomor: [1] Sangat tidak setuju [2] Tidak setuju [3] etral [4] Setuju [5] Sangat setuju Interactivity O Pertanyaan 1 2 3 4 5 1. Web mudah bisa digunakan untuk berkomunikasi ketika membutuhkan informasi atau pertanyaan berkaitan dengan pembelian yang akan dilakukan. 2. Web mudah untuk mengakses berbagai opini atau pendapat konsumen lainnya berhubungan dengan feature produk yang dijual dalam web. 3 Kecepatan dan ketepatan web untuk merespon permintan dari konsumen menyangkut informasi sehingga konsumen bisa melakukan akses lebih cepat dan lebih efisien. 4 Web mampu memberikan layanan yang fleksibel bagi konsumen untuk mengetahui berbagai content yang diinginkan oleh konsumen. 5 Web memiliki kemampuan yang baik untuk memfasilitasi setiap kegiatan transaksi yang terjadi. Untuk pernyataan berikut, berikan penilaian anda dengan memberi tanda silang (X) pada salah satu angka yang paling

sesuai dengan pilihan anda. berikut ini adalah keterangan dari setiap nomor: [1] Sangat tidak setuju [2] Tidak setuju [3] etral [4] Setuju [5] Sangat setuju Transaksi O Pertanyaan 1 2 3 4 5 1 Penilaian Anda terhadap banyaknya pilihan bagi pelanggan atas produk yang ditawarkan peritel 2 Penilaian Anda terhadap kemudahan untuk mencari suatu produk yang diinginkan melalui web. 3 Tingkat perasaan nyaman yang Anda rasakan ketika berbelanja menggunakan website retailer. 4 Tingkat penghematan waktu yang anda dapatkan melalui transaksi menggunakan web 5 Tingkat kemudahan atau kenyamanan Anda dalam memilih waktu untuk bertransaksi. 6 Penilaian terhadap tingkat kemanan dalam bertransaksi menggunakan web. 7 Ketersediaan berbagai informasi secara detail mengenai produk yang diberikan oleh web ketika Anda memintanya. 8 Penilaian Anda terhadap akses informasi mengenai produk yang menarik maupun produk-produk yang dinilai baru. 9 Tingkat pengalaman yang menyenangkan yang Anda rasakan pada saat melakukan transaksi online 10 Penilaian Anda terhadap jaminan

11 privasi yang bisa diberikan oleh retailer kepada Anda. Penilaian Anda terhadap kemampuan retailer melalui web untuk memberikan berbagai informasi atas produk-produk yang bisa menjadi alternatif pembelian Anda. Untuk pernyataan berikut, berikan penilaian anda dengan memberi tanda silang (X) pada salah satu angka yang paling sesuai dengan pilihan anda. berikut ini adalah keterangan dari setiap nomor: [1] Sangat tidak setuju [2] Tidak setuju [3] etral [4] Setuju [5] Sangat setuju Fulfillment O Pertanyaan 1 2 3 4 5 1 2 3 Penilaian Anda terhadap kecepatan waktu pengiriman Penilaian Anda terhadap kehandalan pada saat pengiriman Penilaian Anda terhadap penghematan yang dirasakan konsumen

Untuk pernyataan berikut, berikan penilaian anda dengan memberi tanda silang (X) pada salah satu angka yang paling sesuai dengan pilihan anda. berikut ini adalah keterangan dari setiap nomor: [1] Sangat tidak setuju [2] Tidak setuju [3] etral [4] Setuju [5] Sangat setuju Overall satisfaction O Pertanyaan 1 2 3 4 5 1. Penilaian anda terhadap tingkat keamanan pada saat bertransaksi secara online 2 Penilaian anda terhadap kesesuaian informasi mengenai produk dengan tujuan 3 Penilaian anda terhadap kepercayaan situs online dalam menyimpan informasi pribadi 4 Penilaian anda terhadap kecepatan loading situs online 5 Penilaian anda terhadap fitur interaktif yang dimiliki situs 6 Penilaian anda terhadap kemudahan dalam pengoperasian situs online 7 Penilaian anda terhadap kemudahan dalam membaca dalam halaman situs 8 Penilaian anda terhadap kemudahan saat mendaftar untuk menjadi member 9 Penilaian anda terhadap kemudahan penggunaan kaskus donatur

10 Penilaian anda terhadap kemudahan menggunakan tag command situs 11 Penilaian anda terhadap tambahan bonus ketika membeli produk 12 Penilaian anda terhadap rancangan situs yang menyenangkan 13 Penilaian anda terhadap keinovatifan rancangan situs 14 Penilaian anda terhadap aliran emosional member ketika menggunakan situs 15 Penilaian anda terhadap penyelesaian bertransaksi melalui situs online 16 Penilaian anda terhadap proyeksi gambar yang sesuai dengan situs 17 Penilaian anda terhadap penggunaan situs dalam transaksi sebagai alternatif yang lebih baik 18 Penilaian anda terhadap fungsi dari private message 19 Penilaian anda terhadap kapasitas inbox 20 Penilaian anda terhadap penjelasan yang akurat dari produk yang dijual dari admin atau moderator situs online 21 Penilaian anda terhadap kecepatan umpan balik dari admin atau moderator situs online 22 Penilaian anda terhadap penggunaan fasilitas rekening bersama FJB 23 Penilaian anda terhadap ketepatan waktu pengiriman 24 Penilaian anda terhadap keramahan penjual melalui situs online 25 Penilaian anda terhadap kecepatan tanggap penjual

26 Penilaian anda terhadap penanganan keluhan pascapembelian Terima Kasih

Lampiran 2. Profil Responden Jenis Kelamin Responden Penelitian Valid Laki-Laki Perempuan Total Cumulative Frequency Percent Valid Percent Percent 47 47,0 47,0 47,0 53 53,0 53,0 100,0 100 100,0 100,0 Valid 18-23 tahun 24-29 tahun 30-35 tahun > 35 tahun Total Usia Responden Penelitian Cumulative Frequency Percent Valid Percent Percent 6 6,0 6,0 6,0 23 23,0 23,0 29,0 44 44,0 44,0 73,0 27 27,0 27,0 100,0 100 100,0 100,0 Pekerjaan Responden Penelitian Valid Palajar/Mahasiswa Pekerja Swasta Ibu Rumah Tangga Wiraswasta Profesional Lain-Lain Total Cumulative Frequency Percent Valid Percent Percent 5 5,0 5,0 5,0 56 56,0 56,0 61,0 7 7,0 7,0 68,0 21 21,0 21,0 89,0 6 6,0 6,0 95,0 5 5,0 5,0 100,0 100 100,0 100,0

Valid Disctarra.com Ebay.com Accessoriesmobil.com Aneka-sepatu.com Audiomobilshop.com Bhinneka.com Bukukita.com Bursabaju.com Cheapjewelrywholesaler. com Fossil.com Gramediaonline.com Togamas.com Mybutik.com Online-butik.com Saranghp.com Sepatu-online.com Tokopakaian.com Tokobagus.com Studiohp.com Sepatubella.com Total Situs Yang Dikunjungi Cumulative Frequency Percent Valid Percent Percent 6 6,0 6,0 6,0 3 3,0 3,0 9,0 2 2,0 2,0 11,0 2 2,0 2,0 13,0 11 11,0 11,0 24,0 7 7,0 7,0 31,0 3 3,0 3,0 34,0 7 7,0 7,0 41,0 4 4,0 4,0 45,0 3 3,0 3,0 48,0 7 7,0 7,0 55,0 4 4,0 4,0 59,0 5 5,0 5,0 64,0 5 5,0 5,0 69,0 6 6,0 6,0 75,0 6 6,0 6,0 81,0 8 8,0 8,0 89,0 7 7,0 7,0 96,0 3 3,0 3,0 99,0 1 1,0 1,0 100,0 100 100,0 100,0

Lampiran 3. Uji Validitas dan Reliabilitas Interactivity X11 X12 X13 X14 X15 Total1 Correlations **. Correlation is significant at the 0.01 level (2-tailed). Reliability X11 X12 X13 X14 X15 Total1 1,671**,445**,457**,292**,747**,000,000,000,003,000 100 100 100 100 100 100,671** 1,420**,433**,306**,740**,000,000,000,002,000 100 100 100 100 100 100,445**,420** 1,427**,261**,723**,000,000,000,009,000 100 100 100 100 100 100,457**,433**,427** 1,460**,765**,000,000,000,000,000 100 100 100 100 100 100,292**,306**,261**,460** 1,667**,003,002,009,000,000 100 100 100 100 100 100,747**,740**,723**,765**,667** 1,000,000,000,000,000 100 100 100 100 100 100 Cases Case Processing Summary Valid Excluded a Total a. Listwise deletion based on all variables in the procedure. % 100 100,0 0,0 100 100,0

Reliability Statistics Cronbach's Alpha of Items,765 5 Item-Total Statistics X11 X12 X13 X14 X15 Scale Corrected Cronbach's Scale Mean if Variance if Item-Total Alpha if Item Item Deleted Item Deleted Correlation Deleted 16,7400 4,356,617,704 16,8200 4,311,600,706 16,9900 3,889,502,740 16,9800 4,000,605,697 17,3100 4,135,425,768 Scale Statistics Mean Variance Std. Deviation of Items 21,2100 6,107 2,47123 5

Transaksi Correlations X21 X22 X23 X24 X25 X26 X27 X28 X29 X210 X211 Total2 **. Correlation is significant at the 0.01 level (2-tailed). *. Correlation is significant at the 0.05 level (2-tailed). X21 X22 X23 X24 X25 X26 X27 X28 X29 X210 X211 Total2 1,474**,208*,286**,287**,275**,281**,276**,198*,350**,372**,542**,000,038,004,004,006,005,005,048,000,000,000 100 100 100 100 100 100 100 100 100 100 100 100,474** 1,440**,406**,461**,327**,236*,292**,243*,258**,261**,607**,000,000,000,000,001,018,003,015,010,009,000 100 100 100 100 100 100 100 100 100 100 100 100,208*,440** 1,584**,559**,324**,353**,351**,239*,251*,287**,649**,038,000,000,000,001,000,000,017,012,004,000 100 100 100 100 100 100 100 100 100 100 100 100,286**,406**,584** 1,671**,439**,366**,260**,240*,292**,325**,688**,004,000,000,000,000,000,009,016,003,001,000 100 100 100 100 100 100 100 100 100 100 100 100,287**,461**,559**,671** 1,662**,613**,398**,326**,326**,513**,803**,004,000,000,000,000,000,000,001,001,000,000 100 100 100 100 100 100 100 100 100 100 100 100,275**,327**,324**,439**,662** 1,785**,465**,429**,547**,551**,779**,006,001,001,000,000,000,000,000,000,000,000 100 100 100 100 100 100 100 100 100 100 100 100,281**,236*,353**,366**,613**,785** 1,526**,430**,456**,488**,735**,005,018,000,000,000,000,000,000,000,000,000 100 100 100 100 100 100 100 100 100 100 100 100,276**,292**,351**,260**,398**,465**,526** 1,387**,392**,539**,635**,005,003,000,009,000,000,000,000,000,000,000 100 100 100 100 100 100 100 100 100 100 100 100,198*,243*,239*,240*,326**,429**,430**,387** 1,503**,554**,584**,048,015,017,016,001,000,000,000,000,000,000 100 100 100 100 100 100 100 100 100 100 100 100,350**,258**,251*,292**,326**,547**,456**,392**,503** 1,618**,658**,000,010,012,003,001,000,000,000,000,000,000 100 100 100 100 100 100 100 100 100 100 100 100,372**,261**,287**,325**,513**,551**,488**,539**,554**,618** 1,718**,000,009,004,001,000,000,000,000,000,000,000 100 100 100 100 100 100 100 100 100 100 100 100,542**,607**,649**,688**,803**,779**,735**,635**,584**,658**,718** 1,000,000,000,000,000,000,000,000,000,000,000 100 100 100 100 100 100 100 100 100 100 100 100

Reliability Case Processing Summary Cases a. Valid Excluded a Total Listwise deletion based on all variables in the procedure. % 100 100,0 0,0 100 100,0 Reliability Statistics Cronbach's Alpha of Items,877 11

Item-Total Statistics X21 X22 X23 X24 X25 X26 X27 X28 X29 X210 X211 Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item-Total Correlation Cronbach's Alpha if Item Deleted 35,7500 45,240,432,876 35,6700 44,425,510,871 35,8100 42,559,540,870 35,9100 42,083,591,866 35,6200 40,420,737,854 35,5400 41,584,712,857 35,4200 43,640,672,861 35,1800 45,321,561,868 35,2200 46,052,504,871 35,3900 43,735,570,867 35,2900 44,370,657,863 Scale Statistics Mean Variance Std. Deviation of Items 39,0800 52,095 7,21766 11

Fulfillment Correlations X31 X32 X33 Total3 **. Correlation is significant at the 0.01 level (2-tailed). X31 X32 X33 Total3 1,610**,282**,806**,000,005,000 100 100 100 100,610** 1,477**,866**,000,000,000 100 100 100 100,282**,477** 1,722**,005,000,000 100 100 100 100,806**,866**,722** 1,000,000,000 100 100 100 100 Reliability Case Processing Summary Cases a. Valid Excluded a Total % Listwise deletion based on all variables in the procedure. 100 100,0 0,0 100 100,0

Reliability Statistics Cronbach's Alpha of Items,713 3 Item-Total Statistics X31 X32 X33 Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item-Total Correlation Cronbach's Alpha if Item Deleted 8,2300 1,613,517,646 7,8500 1,583,682,438 8,0600 1,956,416,754 Scale Statistics Mean Variance Std. Deviation of Items 12,0700 3,379 1,83818 3

Overall satisfaction Correlations Y11 Y12 Y13 Y14 Y15 Y16 Y17 Y18 Y19 Y110 Y111 Y112 Y113 Y114 Y115 Y116 Y117 Y118 Y119 Y120 Y121 Y122 Y123 Y124 Y125 Y126 Total4 Y11 1,668 **,598 **,495 **,579 **,200 *,329 **,395 **,299 **,345 **,380 **,405 **,945 **,673 **,477 **,492 **,586 **,174,329 **,395 **,311 **,332 **,380 **,413 **,348 **,420 **,662 **,000,000,000,000,046,001,000,003,000,000,000,000,000,000,000,000,083,001,000,002,001,000,000,000,000,000 Y12,668 ** 1,484 **,529 **,556 **,349 **,207 *,402 **,404 **,431 **,434 **,528 **,644 **,974 **,476 **,493 **,523 **,299 **,207 *,369 **,402 **,429 **,434 **,542 **,236 *,406 **,693 **,000,000,000,000,000,039,000,000,000,000,000,000,000,000,000,000,002,039,000,000,000,000,000,018,000,000 Y13,598 **,484 ** 1,455 **,536 **,335 **,335 **,370 **,423 **,377 **,494 **,456 **,519 **,500 **,859 **,450 **,549 **,394 **,335 **,367 **,437 **,369 **,494 **,456 **,361 **,755 **,710 **,000,000,000,000,001,001,000,000,000,000,000,000,000,000,000,000,000,001,000,000,000,000,000,000,000,000 Y14,495 **,529 **,455 ** 1,487 **,236 *,337 **,523 **,366 **,369 **,487 **,507 **,491 **,519 **,401 **,962 **,604 **,201 *,337 **,510 **,391 **,392 **,487 **,509 **,367 **,364 **,683 **,000,000,000,000,018,001,000,000,000,000,000,000,000,000,000,000,045,001,000,000,000,000,000,000,000,000 Y15,579 **,556 **,536 **,487 ** 1,356 **,439 **,535 **,460 **,403 **,473 **,475 **,598 **,572 **,490 **,484 **,871 **,409 **,439 **,505 **,441 **,355 **,473 **,497 **,461 **,436 **,744 **,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000 Y16,200 *,349 **,335 **,236 *,356 ** 1,196,323 **,328 **,296 **,306 **,413 **,200 *,307 **,349 **,212 *,324 **,853 **,196,271 **,302 **,280 **,306 **,409 **,199 *,283 **,502 **,046,000,001,018,000,051,001,001,003,002,000,046,002,000,035,001,000,051,006,002,005,002,000,047,004,000 Y17,329 **,207 *,335 **,337 **,439 **,196 1,318 **,255 *,226 *,323 **,279 **,337 **,266 **,365 **,381 **,371 **,272 ** 1,000 **,342 **,265 **,185,323 **,295 **,872 **,335 **,531 **,001,039,001,001,000,051,001,011,024,001,005,001,008,000,000,000,006,000,000,008,065,001,003,000,001,000 Y18,395 **,402 **,370 **,523 **,535 **,323 **,318 ** 1,418 **,346 **,467 **,442 **,378 **,388 **,325 **,519 **,464 **,350 **,318 **,963 **,402 **,313 **,467 **,437 **,326 **,294 **,634 **,000,000,000,000,000,001,001,000,000,000,000,000,000,001,000,000,000,001,000,000,002,000,000,001,003,000 Y19,299 **,404 **,423 **,366 **,460 **,328 **,255 *,418 ** 1,819 **,746 **,669 **,296 **,444 **,427 **,423 **,437 **,460 **,255 *,420 **,989 **,788 **,746 **,665 **,310 **,393 **,759 **,003,000,000,000,000,001,011,000,000,000,000,003,000,000,000,000,000,011,000,000,000,000,000,002,000,000 Y110,345 **,431 **,377 **,369 **,403 **,296 **,226 *,346 **,819 ** 1,736 **,758 **,311 **,455 **,353 **,423 **,368 **,424 **,226 *,347 **,809 **,979 **,736 **,760 **,316 **,359 **,747 **,000,000,000,000,000,003,024,000,000,000,000,002,000,000,000,000,000,024,000,000,000,000,000,001,000,000 Y111,380 **,434 **,494 **,487 **,473 **,306 **,323 **,467 **,746 **,736 ** 1,724 **,341 **,461 **,437 **,507 **,485 **,391 **,323 **,486 **,768 **,735 ** 1,000 **,733 **,369 **,417 **,799 **,000,000,000,000,000,002,001,000,000,000,000,001,000,000,000,000,000,001,000,000,000,000,000,000,000,000 Y112,405 **,528 **,456 **,507 **,475 **,413 **,279 **,442 **,669 **,758 **,724 ** 1,402 **,540 **,446 **,525 **,441 **,420 **,279 **,431 **,678 **,772 **,724 **,976 **,331 **,407 **,803 **,000,000,000,000,000,000,005,000,000,000,000,000,000,000,000,000,000,005,000,000,000,000,000,001,000,000 Y113,945 **,644 **,519 **,491 **,598 **,200 *,337 **,378 **,296 **,311 **,341 **,402 ** 1,666 **,475 **,502 **,611 **,197 *,337 **,396 **,310 **,307 **,341 **,423 **,360 **,443 **,653 **,000,000,000,000,000,046,001,000,003,002,001,000,000,000,000,000,050,001,000,002,002,001,000,000,000,000 Y114,673 **,974 **,500 **,519 **,572 **,307 **,266 **,388 **,444 **,455 **,461 **,540 **,666 ** 1,496 **,514 **,527 **,314 **,266 **,372 **,443 **,440 **,461 **,554 **,294 **,444 **,718 **,000,000,000,000,000,002,008,000,000,000,000,000,000,000,000,000,001,008,000,000,000,000,000,003,000,000 Y115,477 **,476 **,859 **,401 **,490 **,349 **,365 **,325 **,427 **,353 **,437 **,446 **,475 **,496 ** 1,425 **,508 **,408 **,365 **,357 **,429 **,340 **,437 **,443 **,295 **,878 **,682 **,000,000,000,000,000,000,000,001,000,000,000,000,000,000,000,000,000,000,000,000,001,000,000,003,000,000 Y116,492 **,493 **,450 **,962 **,484 **,212 *,381 **,519 **,423 **,423 **,507 **,525 **,502 **,514 **,425 ** 1,602 **,232 *,381 **,521 **,435 **,421 **,507 **,515 **,411 **,405 **,706 **,000,000,000,000,000,035,000,000,000,000,000,000,000,000,000,000,020,000,000,000,000,000,000,000,000,000 Y117,586 **,523 **,549 **,604 **,871 **,324 **,371 **,464 **,437 **,368 **,485 **,441 **,611 **,527 **,508 **,602 ** 1,377 **,371 **,463 **,439 **,356 **,485 **,474 **,404 **,453 **,731 **,000,000,000,000,000,001,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000 Y118,174,299 **,394 **,201 *,409 **,853 **,272 **,350 **,460 **,424 **,391 **,420 **,197 *,314 **,408 **,232 *,377 ** 1,272 **,342 **,441 **,393 **,391 **,414 **,317 **,363 **,573 **,083,002,000,045,000,000,006,000,000,000,000,000,050,001,000,020,000,006,000,000,000,000,000,001,000,000 Y119,329 **,207 *,335 **,337 **,439 **,196 1,000 **,318 **,255 *,226 *,323 **,279 **,337 **,266 **,365 **,381 **,371 **,272 ** 1,342 **,265 **,185,323 **,295 **,872 **,335 **,531 **,001,039,001,001,000,051,000,001,011,024,001,005,001,008,000,000,000,006,000,008,065,001,003,000,001,000 Y120,395 **,369 **,367 **,510 **,505 **,271 **,342 **,963 **,420 **,347 **,486 **,431 **,396 **,372 **,357 **,521 **,463 **,342 **,342 ** 1,420 **,329 **,486 **,439 **,348 **,329 **,636 **,000,000,000,000,000,006,000,000,000,000,000,000,000,000,000,000,000,000,000,000,001,000,000,000,001,000 Y121,311 **,402 **,437 **,391 **,441 **,302 **,265 **,402 **,989 **,809 **,768 **,678 **,310 **,443 **,429 **,435 **,439 **,441 **,265 **,420 ** 1,800 **,768 **,675 **,323 **,395 **,764 **,002,000,000,000,000,002,008,000,000,000,000,000,002,000,000,000,000,000,008,000,000,000,000,001,000,000 Y122,332 **,429 **,369 **,392 **,355 **,280 **,185,313 **,788 **,979 **,735 **,772 **,307 **,440 **,340 **,421 **,356 **,393 **,185,329 **,800 ** 1,735 **,773 **,281 **,344 **,729 **,001,000,000,000,000,005,065,002,000,000,000,000,002,000,001,000,000,000,065,001,000,000,000,005,000,000 Y123,380 **,434 **,494 **,487 **,473 **,306 **,323 **,467 **,746 **,736 ** 1,000 **,724 **,341 **,461 **,437 **,507 **,485 **,391 **,323 **,486 **,768 **,735 ** 1,733 **,369 **,417 **,799 **,000,000,000,000,000,002,001,000,000,000,000,000,001,000,000,000,000,000,001,000,000,000,000,000,000,000 Y124,413 **,542 **,456 **,509 **,497 **,409 **,295 **,437 **,665 **,760 **,733 **,976 **,423 **,554 **,443 **,515 **,474 **,414 **,295 **,439 **,675 **,773 **,733 ** 1,348 **,427 **,812 **,000,000,000,000,000,000,003,000,000,000,000,000,000,000,000,000,000,000,003,000,000,000,000,000,000,000 Y125,348 **,236 *,361 **,367 **,461 **,199 *,872 **,326 **,310 **,316 **,369 **,331 **,360 **,294 **,295 **,411 **,404 **,317 **,872 **,348 **,323 **,281 **,369 **,348 ** 1,408 **,572 **,000,018,000,000,000,047,000,001,002,001,000,001,000,003,003,000,000,001,000,000,001,005,000,000,000,000 Y126,420 **,406 **,755 **,364 **,436 **,283 **,335 **,294 **,393 **,359 **,417 **,407 **,443 **,444 **,878 **,405 **,453 **,363 **,335 **,329 **,395 **,344 **,417 **,427 **,408 ** 1,638 **,000,000,000,000,000,004,001,003,000,000,000,000,000,000,000,000,000,000,001,001,000,000,000,000,000,000 Total4,662 **,693 **,710 **,683 **,744 **,502 **,531 **,634 **,759 **,747 **,799 **,803 **,653 **,718 **,682 **,706 **,731 **,573 **,531 **,636 **,764 **,729 **,799 **,812 **,572 **,638 ** 1,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000 **. Correlation is significant at the 0.01 level (2-tailed). Correlation is significant at the 0.05 level (2-tailed). *.

Reliability Cases Case Processing Summary Valid Excluded a Total a. Listwise deletion based on all variables in the procedure. % 100 100,0 0,0 100 100,0 Reliability Statistics Cronbach's Alpha of Items,955 26

Item-Total Statistics Y11 Y12 Y13 Y14 Y15 Y16 Y17 Y18 Y19 Y110 Y111 Y112 Y113 Y114 Y115 Y116 Y117 Y118 Y119 Y120 Y121 Y122 Y123 Y124 Y125 Y126 Scale Mean if Scale Variance if Corrected Item-Total Cronbach's Alpha if Item Item Deleted Item Deleted Correlation Deleted 97,1900 220,054,628,954 97,1200 221,157,665,953 97,2700 217,250,677,953 97,0900 220,345,653,953 97,2900 214,753,713,953 97,5100 222,879,453,956 97,0500 225,442,496,955 97,1500 223,098,604,954 97,6000 216,040,731,953 97,6500 215,381,717,953 97,5500 215,301,776,952 97,5800 212,488,777,952 97,1700 221,658,622,954 97,1300 220,680,692,953 97,2400 220,568,652,953 97,1000 220,111,678,953 97,2200 218,335,703,953 97,4300 222,874,535,955 97,0500 225,442,496,955 97,1700 223,011,607,954 97,5800 215,943,737,953 97,6300 216,599,698,953 97,5500 215,301,776,952 97,5900 213,315,789,952 97,1100 224,564,539,954 97,2300 222,704,608,954 Scale Statistics Mean Variance Std. Deviation of Items 101,2100 236,915 15,39205 26

Lampiran 4. Regression Descriptive Statistics Overall satisfaction Interactivity Transaction Fulfillment Mean Std. Deviation 3,8927,59200 100 4,2420,49425 100 3,5527,65615 100 4,0233,61273 100 Correlations Sig. (1-tailed) Overall satisfaction Interactivity Transaction Fulfillment Overall satisfaction Interactivity Transaction Fulfillment Overall satisfaction Interactivity Transaction Fulfillment Overall satisfaction Interactivity Transaction Fulfillment 1,000,690,835,644,690 1,000,611,624,835,611 1,000,562,644,624,562 1,000.,000,000,000,000.,000,000,000,000.,000,000,000,000. 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100

Variables Entered/Removed b Model 1 Variables Entered Variables Removed Method Fulfillment, Transactio n,. Enter Interactivity a a. All requested variables entered. b. Dependent Variable: Overall satisfaction Model Summary Model 1 Adjusted R Square Std. Error of the Estimate Change Statistics R Square Change F Change df1 df2 Sig. F Change R R Square,874 a,764,756,29218,764 103,473 3 96,000 a. Predictors: (Constant), Fulfillment, Transaction, Interactivity

AOVA b Model 1 Regression Residual Total Sum of Squares df Mean Square F Sig. 26,501 3 8,834 103,473,000 a 8,196 96,085 34,696 99 a. Predictors: (Constant), Fulfillment, Transaction, Interactivity b. Dependent Variable: Overall satisfaction Coefficients a Model 1 (Constant) Interactivity Transaction Fulfillment Unstandardized Coefficients a. Dependent Variable: Overall satisfaction Standardized Coefficients Correlations B Std. Error Beta t Sig. Zero-order Partial Part,206,258,799,426,254,083,212 3,052,003,690,297,151,551,059,611 9,316,000,835,689,462,163,064,168 2,535,013,644,250,126

Lampiran 5. Data Kuesioner Penelitian Resp Karakteristik Interactivity Transaksi Fullfillment Satisfaction Jk Usia Pkj Situs 1 2 3 4 5 Jml 1 2 3 4 5 6 7 8 9 10 11 Jml 1 2 3 Jml 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Jml 1 2 2 2 14 5 5 3 4 4 21 3 4 3 1 3 4 3 4 4 4 4 37 5 5 4 14 4 4 4 4 4 4 5 4 4 4 4 4 4 4 4 4 4 4 5 4 4 4 4 4 5 4 107 2 2 4 4 6 4 4 4 3 3 18 3 4 2 2 2 3 3 4 3 3 4 33 5 4 4 13 3 3 3 3 3 2 4 3 4 3 3 3 4 4 3 4 4 4 4 3 4 3 3 3 4 4 88 3 1 3 2 5 5 5 3 4 4 21 3 4 3 1 3 4 3 4 4 4 4 37 5 5 4 14 4 4 4 4 4 4 5 4 4 4 4 4 4 4 4 4 4 4 5 4 4 4 4 4 4 4 106 4 1 1 2 1 4 4 4 4 4 20 4 4 4 4 4 4 4 4 4 4 4 44 4 4 4 12 5 5 4 4 5 4 4 5 4 4 4 4 5 4 4 4 5 4 4 5 4 4 4 4 4 4 111 5 2 3 2 2 5 5 4 5 4 23 1 2 2 2 2 4 4 4 4 5 4 34 5 5 3 13 5 5 5 5 5 3 5 4 3 3 5 5 5 5 4 4 4 3 5 4 4 4 5 5 5 4 114 6 1 4 2 8 4 4 4 5 4 21 3 4 5 5 4 3 3 4 4 5 4 44 4 4 3 11 5 5 4 5 4 2 3 4 4 5 3 4 5 5 4 5 4 4 3 4 4 5 3 4 4 4 106 7 1 3 2 9 5 4 4 4 4 21 4 2 4 2 2 4 4 4 4 5 4 39 3 4 4 11 4 4 5 5 5 4 5 4 4 4 4 5 4 4 4 5 5 4 5 4 4 4 4 5 5 4 114 8 1 2 4 7 5 5 5 5 5 25 4 3 2 3 4 5 5 4 4 4 4 42 4 5 5 14 5 5 4 5 5 5 4 4 4 4 4 4 5 5 4 4 5 5 4 4 4 4 4 4 4 4 113 9 1 4 2 5 5 4 4 4 3 20 3 3 3 3 4 3 3 2 3 2 3 32 3 5 3 11 4 3 4 5 1 2 4 3 3 3 4 3 4 3 4 5 4 3 4 4 4 4 4 3 4 4 93 10 1 2 4 5 4 4 1 4 4 17 2 2 2 2 2 2 2 2 4 4 4 28 3 4 4 11 2 2 2 4 2 4 4 4 2 2 2 2 3 2 2 4 2 4 4 4 2 2 2 2 4 3 72 11 2 3 3 6 5 5 4 4 4 22 1 4 4 4 4 4 4 4 4 2 3 38 3 4 5 12 4 5 4 5 4 3 4 4 4 4 5 4 4 5 4 5 4 3 4 4 4 4 5 4 4 4 108 12 1 1 1 3 4 3 5 4 3 19 3 4 2 2 3 4 3 3 4 4 3 35 5 4 4 13 5 4 4 4 4 3 4 4 3 3 3 3 5 4 4 4 4 3 4 4 3 3 3 3 4 4 96 13 2 1 1 17 4 4 4 4 4 20 4 4 4 4 4 4 4 4 4 4 4 44 4 4 4 12 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 104 14 2 2 2 14 5 5 5 5 5 25 5 5 5 5 5 5 5 5 5 5 5 55 5 5 5 15 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 130 15 2 3 5 13 4 4 3 3 3 17 4 3 5 3 3 3 3 3 3 3 3 36 4 4 3 11 3 3 3 3 4 3 3 4 3 3 3 3 3 3 3 3 4 3 3 4 3 3 3 3 3 4 83 16 1 4 2 5 4 4 5 4 4 21 4 2 2 3 2 2 3 3 3 4 3 31 4 4 4 12 4 4 4 3 3 4 3 4 1 2 1 2 4 4 4 3 3 4 3 4 1 2 1 2 3 4 77 17 1 4 6 16 4 4 4 4 4 20 2 3 4 4 4 4 4 4 4 4 4 41 3 4 4 11 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 104 18 1 3 4 4 5 5 5 4 4 23 3 3 3 2 2 3 2 3 4 3 4 32 4 4 4 12 4 3 4 3 2 3 4 3 4 4 3 4 4 3 4 3 2 3 4 3 4 4 3 4 4 4 90 19 1 4 2 13 4 4 3 3 3 17 3 3 3 3 3 3 3 3 3 3 3 33 3 4 3 10 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 78 20 1 4 4 9 4 4 4 4 4 20 4 3 3 4 3 4 4 4 5 4 5 43 4 4 4 12 5 5 5 4 5 5 5 4 4 3 3 4 5 5 5 4 5 5 5 4 4 3 3 4 5 5 114 21 2 3 2 10 5 5 5 5 4 24 4 4 5 4 5 4 4 5 1 5 5 46 4 5 5 14 5 5 5 5 5 5 5 5 4 3 4 4 5 5 5 5 5 5 5 5 4 3 4 4 5 5 120 22 2 2 3 5 5 5 5 5 4 24 3 3 2 2 3 4 4 4 3 3 3 34 3 5 5 13 4 4 5 4 4 4 5 4 3 2 3 2 4 4 5 4 4 4 5 4 3 2 3 2 5 5 98 23 1 3 2 8 4 4 4 2 4 18 2 4 4 3 3 2 3 4 5 3 4 37 4 4 4 12 4 4 3 3 3 5 4 3 4 5 4 5 4 4 4 4 3 5 4 3 4 5 4 4 4 4 103 24 2 4 5 5 5 5 5 5 4 24 3 3 2 2 3 4 4 4 3 3 3 34 3 5 5 13 4 4 5 4 4 4 5 4 3 2 3 2 4 4 5 4 4 4 5 4 3 2 3 2 5 5 98 25 1 3 4 12 5 5 5 5 4 24 4 5 4 4 5 4 4 4 4 4 4 46 4 5 4 13 4 4 4 5 5 4 4 5 5 5 5 5 4 4 4 5 5 4 4 5 5 5 5 5 4 4 118 26 2 2 2 17 4 4 4 4 3 19 3 3 1 3 3 3 3 3 4 3 3 32 3 3 4 10 3 4 4 4 3 3 4 3 4 4 3 3 3 4 4 4 3 3 4 3 4 4 3 3 4 4 92 27 1 2 6 14 5 5 5 4 4 23 5 5 4 5 5 4 3 5 4 4 5 49 4 4 5 13 5 4 5 5 5 3 5 5 4 4 4 5 5 4 5 5 5 3 5 5 4 4 4 5 5 5 118 28 1 2 4 15 5 5 5 5 4 24 4 4 3 4 4 5 5 5 5 5 5 49 5 5 4 14 5 5 5 5 5 4 5 5 4 4 4 5 5 5 5 5 5 4 5 5 4 4 4 5 5 5 122 29 1 3 2 6 5 5 5 5 5 25 3 4 4 3 4 4 4 4 4 5 3 42 5 5 4 14 4 5 4 5 3 3 4 5 4 4 4 5 4 5 4 5 3 3 4 5 4 4 4 5 4 4 108 30 2 4 3 9 5 4 4 4 4 21 2 2 5 4 5 4 5 4 5 4 4 44 4 4 4 12 4 5 5 4 5 4 4 4 5 5 5 4 4 5 5 4 5 4 4 4 5 5 5 4 4 5 117 31 2 4 2 11 5 5 5 5 4 24 4 3 2 1 4 4 4 4 4 3 5 38 3 3 4 10 4 4 2 4 4 3 5 3 3 3 3 2 4 4 2 4 4 3 5 3 3 3 3 2 5 2 87 32 1 3 5 15 5 5 5 5 5 25 3 3 1 1 3 5 5 5 5 5 5 41 5 5 5 15 5 3 5 5 5 5 5 4 4 4 4 4 5 3 5 5 5 5 5 4 4 4 4 4 5 5 116 33 2 3 4 18 4 4 4 5 5 22 4 5 4 5 5 5 5 5 4 5 4 51 4 4 4 12 4 4 3 5 5 4 4 5 5 5 5 5 4 4 3 5 5 4 4 5 5 5 5 5 4 3 115 34 2 4 2 6 3 4 4 4 4 19 4 3 5 5 5 3 3 4 3 4 5 44 4 4 4 12 3 4 5 4 4 5 4 4 4 5 5 5 3 4 5 4 4 5 4 4 4 5 5 5 4 5 113 35 2 3 4 7 4 4 4 4 4 20 4 4 4 4 5 5 4 4 4 4 4 46 3 5 5 13 3 4 4 3 4 4 4 4 3 3 3 3 3 4 4 3 4 4 4 4 3 3 3 3 4 4 92 36 2 2 3 1 4 4 4 4 4 20 4 4 4 4 4 4 4 4 4 4 3 43 3 4 4 11 4 4 4 4 2 3 4 4 4 4 4 4 4 4 4 4 2 3 4 4 4 4 4 4 4 4 98 37 1 3 2 5 5 4 4 4 3 20 3 2 4 4 3 3 3 3 4 3 3 35 2 2 1 5 2 2 2 2 2 4 4 4 3 3 4 3 2 2 2 2 2 4 4 4 3 3 4 3 4 2 76 38 1 3 2 8 4 4 4 4 4 20 3 3 1 3 1 3 3 3 3 3 3 29 4 4 4 12 3 3 3 3 3 1 4 4 3 3 3 1 3 3 3 3 3 3 4 4 3 3 3 1 4 3 77 39 1 3 4 13 4 4 4 4 4 20 3 3 3 2 1 2 3 3 3 2 2 27 4 3 3 10 3 3 3 2 2 2 2 3 2 2 3 3 3 3 3 2 2 2 2 3 2 2 3 3 2 3 65 40 2 3 2 12 4 4 4 4 4 20 3 3 3 3 3 3 4 4 4 4 4 38 3 4 4 11 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 104 41 2 2 2 9 3 2 3 3 3 14 1 1 1 1 1 1 1 4 2 2 3 18 1 1 2 4 2 4 2 4 1 5 1 3 1 1 1 2 2 3 2 3 3 3 1 2 1 2 1 2 1 2 55 42 1 4 4 10 5 5 5 5 5 25 4 3 5 4 5 5 5 5 4 4 5 49 3 5 4 12 5 5 5 5 5 4 3 5 5 3 5 4 5 5 5 5 5 4 3 5 5 3 5 4 3 5 116 43 1 4 2 8 4 5 5 3 3 20 2 4 2 5 4 3 3 3 3 3 3 35 3 3 3 9 4 4 4 5 4 4 4 5 3 2 3 3 4 4 4 5 4 4 4 5 3 2 3 3 4 4 98 44 2 3 5 5 4 4 2 5 3 18 2 2 3 3 2 2 2 4 4 3 2 29 3 4 3 10 4 4 3 4 4 3 5 4 3 2 2 2 4 4 3 4 4 3 5 4 3 2 2 2 5 3 88 45 1 3 6 11 4 4 4 4 4 20 4 4 4 4 4 4 4 4 4 4 4 44 4 4 4 12 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 104 46 1 2 2 18 4 4 4 5 5 22 4 5 5 4 5 5 5 4 5 5 4 51 4 4 4 12 4 5 4 5 5 5 5 4 5 5 5 5 4 5 4 5 5 5 5 4 5 5 5 5 5 4 123 47 2 3 2 17 5 4 3 3 3 18 3 4 3 3 4 3 4 4 3 4 3 38 3 4 4 11 5 4 5 4 4 4 3 4 4 4 4 3 5 4 5 4 4 4 3 4 4 4 4 3 3 5 104 48 2 4 4 19 5 5 5 5 5 25 3 3 5 5 5 5 5 5 5 5 5 51 5 5 5 15 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 130 49 2 3 2 15 4 4 4 4 5 21 4 4 4 4 4 4 4 4 5 4 4 45 4 4 5 13 4 4 4 3 4 4 4 4 4 5 4 4 4 4 4 3 4 4 4 4 4 5 4 4 4 4 104 50 1 2 2 16 5 5 5 5 4 24 4 4 3 3 5 4 5 5 5 3 5 46 5 5 4 14 5 5 3 5 5 4 5 5 4 4 4 4 5 5 3 5 5 4 5 5 4 4 4 4 5 3 114 51 1 3 2 12 4 4 4 4 4 20 4 4 4 4 4 4 4 4 4 4 4 44 4 4 4 12 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 104 52 1 3 2 5 4 5 4 5 4 22 3 4 5 5 4 4 3 4 5 3 4 44 3 4 5 12 4 5 4 3 3 5 4 3 5 4 3 4 4 5 4 3 3 5 4 3 5 4 3 4 4 4 102 53 2 4 2 11 4 4 4 4 4 20 4 4 2 2 3 2 2 3 3 3 3 31 4 4 3 11 3 4 4 4 3 4 4 4 4 3 3 4 3 4 4 4 3 4 4 4 4 3 3 4 4 4 96 54 2 1 1 2 4 4 4 4 4 20 1 2 3 3 4 3 4 3 3 3 4 33 3 3 3 9 3 3 3 4 4 3 4 4 3 3 4 4 3 3 3 4 4 3 4 4 3 3 4 4 4 3 91

55 1 2 2 7 4 4 4 4 4 20 3 3 4 3 3 3 4 1 3 3 3 33 3 4 4 11 2 3 4 3 4 1 4 4 4 4 4 3 2 3 4 3 4 4 4 4 4 4 4 3 4 4 91 56 2 3 6 6 4 5 4 3 1 17 3 2 3 2 2 2 3 5 3 1 2 28 4 4 5 13 4 4 3 4 4 3 4 4 2 2 2 3 4 4 3 4 4 3 4 4 2 2 2 3 4 3 85 57 1 2 2 4 5 5 5 4 1 20 3 3 4 4 4 3 4 5 4 2 4 40 4 4 4 12 5 5 4 5 4 4 5 5 3 4 4 4 5 5 4 5 4 4 5 5 3 4 4 4 5 4 113 58 2 2 3 8 4 4 4 5 3 20 3 3 4 3 4 3 4 5 4 3 4 40 3 4 5 12 4 4 3 3 3 5 4 5 3 3 4 3 4 4 3 3 3 5 4 5 3 3 4 3 4 3 95 59 1 1 1 11 5 5 4 4 3 21 3 4 4 2 2 2 3 4 1 1 2 28 3 3 4 10 4 3 4 4 4 3 3 4 3 2 3 2 4 3 4 4 4 3 3 4 3 2 3 2 3 4 85 60 2 2 2 18 5 4 5 5 4 23 4 5 4 5 4 5 4 5 4 5 4 49 4 5 4 13 5 5 5 4 4 5 4 5 4 5 4 5 5 5 5 4 4 5 4 5 4 5 4 5 4 5 119 61 2 3 2 19 5 5 5 5 5 25 5 5 3 2 1 2 3 5 5 5 5 41 5 5 5 15 5 5 5 5 5 5 5 5 2 3 4 4 5 5 5 5 5 5 5 5 2 3 4 4 5 5 116 62 2 3 2 12 5 5 5 5 5 25 5 5 5 5 5 5 5 5 5 5 5 55 5 5 5 15 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 130 63 2 4 2 17 3 4 5 4 3 19 4 3 2 3 2 2 3 4 3 3 3 32 4 5 5 14 4 4 2 4 3 2 5 4 2 3 3 2 4 4 2 4 3 2 5 4 2 3 3 3 5 4 86 64 1 4 5 16 4 5 3 4 4 20 4 4 4 4 4 4 4 4 4 4 4 44 4 4 4 12 4 4 3 4 4 4 4 4 4 3 3 3 4 4 3 4 4 4 4 4 4 3 3 3 4 3 95 65 1 3 2 15 5 4 4 4 4 21 3 4 4 1 3 1 4 4 4 3 3 34 3 3 4 10 4 4 5 5 5 4 5 4 2 3 3 3 4 4 5 5 5 4 5 4 2 3 3 3 5 5 104 66 1 2 2 18 4 4 4 4 4 20 1 1 4 4 5 5 5 5 4 4 4 42 4 3 4 11 1 4 1 4 4 4 4 4 4 3 3 4 3 4 4 4 4 4 4 4 4 3 3 4 4 4 93 67 2 3 2 17 5 4 5 5 4 23 4 1 1 4 3 4 4 4 4 4 4 37 5 5 4 14 4 4 5 3 4 4 4 5 4 3 3 4 4 4 5 3 4 4 4 5 4 3 3 4 4 5 103 68 2 3 2 11 4 4 4 4 1 17 3 3 2 2 2 1 2 3 3 3 2 26 3 4 3 10 3 3 1 3 2 2 5 3 2 2 2 2 3 3 4 3 2 2 5 3 2 2 2 2 3 4 70 69 2 4 4 13 4 4 4 4 4 20 3 3 4 2 2 4 4 4 4 4 4 38 3 4 4 11 4 4 3 2 4 2 4 2 2 2 2 2 4 4 3 2 4 2 4 2 2 2 2 2 4 3 73 70 1 4 2 16 5 5 5 5 5 25 5 5 5 5 5 5 5 5 5 5 5 55 5 5 5 15 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 130 71 1 3 2 18 5 5 5 5 5 25 5 5 5 3 5 5 5 5 5 5 5 53 5 5 5 15 3 3 5 5 5 5 5 5 5 5 4 4 3 3 5 5 5 5 5 5 5 5 4 4 5 5 118 72 2 3 2 13 4 4 4 4 4 20 4 3 2 3 4 4 4 4 4 3 4 39 4 4 4 12 4 4 4 4 4 3 4 4 3 3 3 2 4 4 4 4 4 3 4 4 3 3 3 2 4 4 92 73 2 3 4 17 4 4 4 4 4 20 4 4 4 4 3 3 3 3 4 4 4 40 4 4 3 11 4 4 4 4 3 3 4 4 4 4 4 3 4 4 4 4 3 3 4 4 4 4 4 3 4 4 98 74 2 2 2 14 5 4 4 4 4 21 2 4 4 2 4 4 3 4 4 2 4 37 3 4 4 11 4 3 4 3 4 4 4 4 4 3 4 3 4 3 4 3 4 4 4 4 4 3 4 3 4 4 96 75 1 3 4 1 5 5 5 4 4 23 2 3 3 3 3 4 3 4 3 4 4 36 4 5 3 12 5 4 4 3 4 3 5 4 3 3 3 3 5 4 4 3 4 3 5 4 3 3 3 3 5 4 97 76 2 3 4 5 5 5 4 4 4 22 4 4 3 4 4 4 4 3 3 3 4 40 5 5 4 14 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 104 77 2 4 4 11 4 4 4 4 4 20 4 4 3 3 3 3 3 3 3 3 3 35 4 4 3 11 3 3 3 3 4 3 4 4 3 3 3 3 3 3 3 3 4 3 4 4 3 3 3 3 4 3 85 78 1 3 2 17 4 5 4 4 4 21 4 2 2 1 1 1 2 4 4 3 3 27 4 4 4 12 4 4 4 4 4 4 3 2 1 2 2 3 4 4 4 4 4 4 3 2 1 2 2 3 3 4 81 79 2 4 2 10 4 4 4 4 4 20 4 3 1 3 4 3 3 3 4 4 4 36 5 5 4 14 4 4 4 4 4 4 3 4 4 3 4 2 4 4 4 4 4 4 3 4 4 3 4 2 3 4 95 80 2 3 2 15 5 5 5 5 4 24 5 4 4 4 3 4 4 4 4 4 3 43 4 5 5 14 5 5 3 5 5 3 3 5 4 4 4 4 5 5 3 5 5 3 3 5 4 4 4 4 3 3 106 81 1 3 5 16 5 5 5 4 5 24 4 3 2 3 3 3 4 4 4 4 5 39 3 4 3 10 3 5 5 4 3 5 4 4 4 4 5 4 3 5 5 4 3 5 4 4 4 4 5 4 4 5 109 82 2 4 2 18 5 5 5 4 5 24 4 4 2 2 3 3 4 4 4 4 4 38 4 4 4 12 4 4 4 4 4 4 4 2 4 4 4 4 4 4 4 4 4 4 4 2 4 4 4 4 4 4 100 83 2 4 4 16 5 4 5 5 4 23 4 2 3 2 5 4 4 5 5 5 5 44 5 5 4 14 5 5 5 5 5 5 5 5 5 5 5 4 4 5 4 5 5 5 5 4 5 4 5 4 5 4 123 84 2 3 4 14 4 4 3 3 3 17 4 2 3 3 3 3 4 3 3 2 3 33 3 4 4 11 4 4 4 3 4 3 4 3 3 3 3 2 4 4 4 3 4 3 4 3 3 3 3 3 4 4 89 85 2 3 6 17 4 4 4 4 4 20 4 4 4 4 4 4 4 4 4 4 4 44 4 4 4 12 5 5 4 4 5 4 4 5 4 4 4 4 5 5 4 4 5 4 4 5 4 4 4 4 4 4 112 86 1 2 2 1 5 5 4 5 4 23 1 2 2 2 2 4 4 4 4 5 4 34 5 5 3 13 5 5 5 5 5 3 5 4 3 3 5 5 5 5 5 5 5 3 5 4 3 3 5 5 5 5 116 87 1 2 2 6 4 4 4 5 4 21 3 4 5 5 4 3 3 4 4 5 4 44 4 4 3 11 5 5 4 5 4 2 3 4 4 5 3 4 5 5 4 5 4 2 3 4 4 5 3 4 3 4 103 88 1 4 3 18 5 4 4 4 4 21 4 2 4 2 2 4 4 4 4 5 4 39 3 4 4 11 4 4 5 5 5 4 5 4 4 4 4 5 4 4 5 5 5 4 5 4 4 4 4 5 5 5 116 89 1 3 2 15 5 5 5 5 5 25 4 3 2 3 4 5 5 4 4 4 4 42 4 5 5 14 5 5 4 5 5 5 4 4 4 4 4 4 5 5 4 5 5 5 4 4 4 4 4 4 4 4 114 90 2 3 2 11 5 4 4 4 3 20 3 3 3 3 4 3 3 2 3 2 3 32 3 5 3 11 4 3 4 5 1 2 4 3 3 3 4 3 4 3 4 5 4 2 4 3 3 3 4 3 4 4 89 91 2 1 1 1 4 4 1 4 4 17 2 2 2 2 2 2 2 2 4 4 4 28 3 4 4 11 2 2 2 4 2 4 4 4 2 2 2 2 2 2 2 4 2 4 4 4 2 2 2 2 4 2 70 92 1 2 2 19 5 5 4 4 4 22 1 4 4 4 4 4 4 4 4 2 3 38 3 4 5 12 4 5 4 5 4 3 4 4 4 4 5 4 4 5 4 5 4 3 4 4 4 4 5 4 4 4 108 93 2 2 2 3 4 3 5 4 3 19 3 4 2 2 3 4 3 3 4 4 3 35 5 4 4 13 5 4 4 4 4 3 4 4 3 3 3 3 5 4 4 4 4 3 4 4 3 3 3 3 4 4 96 94 2 3 2 5 4 4 4 2 4 18 2 4 4 3 3 2 3 4 5 3 4 37 4 4 4 12 4 4 3 3 3 5 4 3 4 5 4 5 4 4 3 3 3 5 4 3 4 5 4 5 4 3 101 95 2 4 4 20 5 5 5 5 4 24 3 3 2 2 3 4 4 4 3 3 3 34 3 5 5 13 4 4 5 4 4 4 5 4 3 2 3 2 4 4 5 4 4 4 5 4 3 2 3 2 3 3 94 96 2 2 2 2 5 5 5 5 4 24 4 5 4 4 5 4 4 4 4 4 4 46 4 5 4 13 4 4 4 5 5 4 4 5 5 5 5 5 4 4 4 5 5 4 4 5 5 5 5 5 4 4 118 97 1 3 4 1 4 4 4 4 3 19 3 3 1 3 3 3 3 3 4 3 3 32 3 3 4 10 3 4 4 4 3 3 4 3 4 4 3 3 3 4 4 4 3 3 4 3 4 4 3 3 4 4 92 98 1 3 2 6 5 5 5 4 4 23 5 5 4 5 5 4 3 5 4 4 5 49 4 4 5 13 5 4 5 5 5 3 5 5 4 4 4 5 5 4 4 5 4 3 5 4 4 4 4 4 5 4 113 99 2 4 2 8 5 5 5 5 4 24 4 4 3 4 4 5 5 5 5 5 5 49 5 5 4 14 5 5 5 5 5 4 5 5 4 4 4 5 5 5 5 5 5 4 5 5 4 4 4 5 3 3 118 100 2 4 3 8 5 5 5 5 5 25 3 4 4 3 4 4 4 4 4 5 3 42 5 5 4 14 4 5 4 5 3 3 4 5 4 4 4 5 3 5 4 5 3 3 4 5 4 4 4 4 4 4 106