LAMPIRAN 1. ANGKET. Kepada Yth. Karyawan Rumah Sakit Permata Husada Bantul. Dengan hormat,

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1 1 LAMPIRAN 1. ANGKET Kpd Yh. Kyw Ruh Sk P Hud Bu Dg ho, B pkk Sy ypk juh py d buk gk yg upk bg d p d Ruh Sk yg k Sy kuk d gk yk Sud Sy g vu g yg dkuk Ruh Sk P Hud Bu dg uh k yg, yu RS P Hud d RS Puw Hud. B hp Sy g Bpk/Ibu g gk u dg ky yg d g hy dp bgu bg pbk pog g d Ruh Sk. Tkh p Bpk/Ibu d p P

2 2 IDENTITAS RESPONDEN NAMA :... UMUR :... TAHUN JENIS KELAMIN : LAKI-LAKI/PEREMPUAN *) JABATAN :. Dku b. Mj c. Sf d. Ly, buk LAMA BEKERJA DI RUMAH SAKIT. < 1 hu b. 1 5 hu c. > 5 hu *) CORET YANG TIDAK PERLU PETUNJUK PENGISIAN ANGKET Agk d d 30 bu py, d hu Ad jwb uuhy. Tdk d jwb yg b upu h. Nu dhpk ph Ad upk jwb yg pg u dg pdp, p, u kd yg Ad. C gy cukup bk d g (X) pd kok yg uu Ad pg ggbk kd Ad. PENJELASAN MASING-MASING JAWABAN DAPAT ANDA LIHAT DI BAWAH INI: STS : SANGAT TIDAK SESUAI TS : TIDAK SESUAI S : SESUAI SS : SANGAT SESUAI

3 3 No PERNYATAAN JAWABAN ALIANSI STRATEGIS 1 S p d RS h bu k ko b SS S TS ST yg ug d kbjk kj g y. 2 Adp dg uh k SS S TS ST k h dkuk dg cp. 3 Ko upk h u h yg pg SS S TS ST d yg h dkuk RS k dg RS y. 4 Sg yg dkuk h bu SS S TS ST po pgd ob d BMHP jd bh udh. 5 Kj yg cp uh k k d uh k SS S TS ST dk bk kuug yg gfk. 6 Kofk yg jd RS SS S TS ST pp g b p wkuy p d gug d jd bo wku yg b dk kp j. 7 Tdk d ov yg cp uh k kuk dg y. SS S TS ST

4 4 8 Tp RS dk pu k g (kj ) bg bg-bg yg b d g. 9 S kouk yg dguk uh k k dg uh k udh bj bg y. 10 Tp bg d RS (kug, pgd, f, ogk/kug) yg b d g h gg guh ko yg d kpg kuggu kopf yg g dcp. 11 A uh k k d uh k h k uju b d kuk. 12 Dy w uh k hdp vdo pyd ob d BMHP jd h dg dy g yg dkuk. 13 Pwk p bg yg b d g RS hy gk RS-y j. 14 Kofk yg jd pp g dk uk hubug kj SS S TS ST SS S TS ST SS S TS ST SS S TS ST SS S TS ST SS S TS ST SS S TS ST

5 5 RS. 15 S g dkuk dk ph jd k kpcy RS yg bkj KEUNGGULAN KOMPETITIF 1 Ruh k k wk hg ob d BMHP yg kopf dbdgk dg pg. 2 Pgd ob d BMHP bu d uh k k upk po yg d bb-b. 3 Su ob d BMHP kpu p u p k g k p wku d p juh. 4 Ruh k k ydk poduk u dg kg d kbuuh pgg dbdgk dg pg. 5 Ruh k k wk hg ob d BMHP yg dhy u bhk bh dh dbdgk dg pg. 6 Ku ob d BMHP d uh k k dk bdg dg hgy. 7 Wku p ob d BMHP k vdo dk uk wku yg SS S TS ST SS S TS ST SS S TS ST SS S TS ST SS S TS ST SS S TS ST SS S TS ST SS S TS ST

6 6. 8 Sgk k gj hg dh, poduk ob d BMHP d uh k k g dkuhk kuy oh p. 9 Hg ob d BMHP d Ruh k k g dkop p k h. 10 Ruh k k bgk b d ukk poduk bu k d fouu uh k. 11 K po p poduk ob d BMHP yg u, uh k k u ukk df ob bu d fouu uh k. 12 K dy g yg dkuk b uh k, po p ob d BMHP bu kd bg jd g koog d wku. 13 Ruh k k wk poduk yg bku gg dbdgk dg pg. 14 Po pgd ob d BMHP bu uh k k goog cp SS S TS ST SS S TS ST SS S TS ST SS S TS ST SS S TS ST SS S TS ST SS S TS ST

7 7 dbdgk dg pg. 15 Ruh k k kuk ov pgd poduk g dg pubh kbuuh pgg dbdgk dg pg. SS S TS ST

8 8 LAMPIRAN 2. VERBATIM WAWANCARA VERBATIM WAWANCARA NAMA : D.Adj JABATAN : Dku P Hud WAKTU PELAKSANAAN : 06 Novb 2015 B Evdc T 1 P P Pk dj, dok dj, y k kuk Tuju wwc d wwc k dg p vu g f hdp pwujud kop uh k. E... yg p g py (S2, L, B1-B14) g uu, pb d pdp yg k dk u dg gud dk h, yg pg u b g gkp. Ok yg p p yg dok dj khu g g dok? Moggo....g u buh po y. Po kj bbp bgh uuk cp g hgg b poh b- kuug d b ggbugk kuggu yg g-g dk. Sy k u j. pg hu uu g g

9 9 28 Nj..u yg kdu pkh dok Adj b 29 jk dk g 30 g yg 31 P bj d f Pk g d 32 uh k P Hud uh 33 dok? k 34 Y, k jk u b dg 3 P 35 uh k y, dg Puw Hud 36 Hud, dg P (S2, L, B15-B35) 37 Hud. Y...u udh k 38 u jk w P 39 Hud bd k udh 40 jd bg d 41 u. D buk yu k 42 u d p, 43 pgd u b- 44 P uuk ob u. 45 Tuk uuk pu 46 vdo-vdo k jug 47 b Kud jk kp dok dj g 50 u udh bj, 51 kud p pcu d Phk pk g 52 fy uuk uh uh 53 k? k 54 Y..jk bd. Sjk bd 2004 udh jd P 55 bg. Pcuy Hud 56 g udh d ow y. (S2,L, B37-B46) 57 P Y..fy yg j 58 bh f d fkf y. 59 Ay dg bkj 60 gu k dk, p..y.. kkoog ob u

10 10 61 dh, jd 62 y k ggk b 63 od, k b pj 64 uh k yg y. 65 Gu yg b k 66 fk, jd bh P pfk u (dok & 67 j kd Dok 68 oby. p 69 P ) 70 Ok, kud p j yg b d (S2, L, B48-B57) 71 g 72 f uh k 73 dok?ugk b 74 djk dok. 75 Ku d uh k ugk bg pok y, 76 gudg f, y d, 77 kud dok-dok h 78 y, k kdg d u y. 79 Jd kdg-kdg 80 yuk k, k 81 kdg udh 82 pk bbp vdo, 83 dok h ob bu. Nh, 84 P kdg yg 85 jdpob, yg 86 kdg-kdg ggggu. K khuu d 87 A k k udh ku 88 pk dg bbp k 89 vdo, dok-dok u g 90 b-b g uu yg 91 P. (S2,L, B59-B69) Ku py u, by dok h u p py dok?h

11 11 94 ob u u? 95 Iy..y dk u, d pf ob k. Jd k 96 hu...y ku p p 97 d, ob uk ggk ku. 98 My p d dh 99 dukug, 100 uu y. Jd g 101 dk u j, kdg- 102 kdg k ku. 103 Mg h k ku, p 104 b-b d yg bu. 105 Tp y u y yg 106 jd, p 107 P gdk. Y 108 yuk, jd 109 fkb, dk k dg 110 u yg k 111 bu. Y...g u 112 u y k hu 113 yuk oh. 114 P 115 P d u. Ok, kud pkh d 116 k khuu yg hu 117 dk oh g 118 bg Ruh k d g 119 bj bk dok? 120 P Y...u uh k yg v y, k d 121 u p. Kud, od uh k yg g 123 puy kuggu yg 124. My, kk yg 125 byk kugguy dgu 126 P kbdh y, k k kbuuh oby hp (S2,L,B71-B101)

12 k. Kud jug 128 kk py, kk 129 py hu p oh. 130 P My k g dh 131 pd, k Buk jug pd. 133 Shgg po kou ob 134 ykyk hp 135 y. Kdy uuk 136 gguk ob-ob yg 137 dg k, jd o 138 g gu Kud juh p uh k g 141 y d g 142 yg dkuk 143 dok. Kud pkh 144 bu 145 bpg d 146 kuk g? 147 S k j, k k g dhk 148 d po yg y Kud pkh d pjy, od Kbjk k fouu 151 g yg (S2,L, 152 djk g B P pubh dok? S B144) 154 duu bd p 155 kg, ody 156 bubh opo bo dok? 157 H..u..d..d pubh, ku duuk 158 op, pgg u k 159 duu gk do y, oy k hy db

13 P P P jh ob-ob u, k dk dbk ku uuk kuk od p, od uuk u dg kbuuh k. D g wku bubh, kg bh bppf y bk uuk ob bu, y p d gdop kpg bbp u y. Duuk g jd kgg y k d P u bu p kbuuh ob p d d dk ch dg, h.. Wku jd ppu dok? Y u..k kuk pu-pu dg g uh k, dg f, pgg u, k dku d khy y u k gk uk. Skg k ck ku k b uhk p d, jd k bh ppf. Jd ppf d koodf dpd yg duu. K dkhu bhw P pgby pg b y dok, d 3 uh k?

14 P Iy..g pgby bh byk Nj, kud pkh g yg 196 dguk pguh 197 podu pp 198 fouu ob uh 199 P k dok? 200 Iy pguh, oo. Fouuy dk 201 ph bgu y k 202 bubh-ubh Tk dg u, kud k dg Kj d f 205 kbjk d pk? kj 206 Iy..k udh uuk k-k kbuuh 207 k, h uy. uh 208 k 209 Ok, kud juy dok, d udh d 210 dggug. Kud vdo 211 bg dg (S2,L,B ) 212 podu pgdy 213 dok, b p dok u 214 h ob yg d u 215 fouu uh k 216? 217 Y by, k h duu, k, pkh 218 d u g 219 d yg k jd 220 jgk pjg gu. Kdg 221 k uk ob-ob bu 222 yg yubo-yubo d 223 kb k ob g. 224 Ku g d 225 gggp ob u g u kbuuh pofy,

15 ob ph yg hu 227 ddk y k dk. Tp 228 ku u hy, kkh 229 u po d k d 230 ob bu, kkh k 231 P d h d ob u, k 232 h duu y bp, 233 ku khy kb k 234 ob y dk k 235 dk. Su bu u Mf g yg 236 by kh u, u dk 237 d g gk 238 P ob pk u, bu (S2,L,B171-B197) 239 k dk dg 240 yg duk. Tc 241 gu o. Jd k fkb 242 dg u, k 243 bgpu dk pu 244 u d u. By jug 245 k koodf jug h Akoodf y, by ku bu-bu, d 248 dok Adj P By g, ku d udh u g-g ob 250 p ob y h d, 251 k kh u. Su d 252 gu. Y oggo oog 253 dhbk duu ob-ob 254 yg ph pjg 255 pk duu p bu hb, 256 khy dhbk duu bu 257 k yob yg bu gu. 258 Jd d ph k obob yg p bu

16 P P hb d d u cob yg bu by k kh pg duu. Su dh, bu ghbk ok ob yg ph dod gu. B bp wku y dok? By u bu y. Ku by d udh gk bo bk h k ob gu. Ok, kud g vdo dok. Bg dy w uh k hdp vdo h kuk g? Y p gg, k pgy g oh. Ku k d-dk kuoy kc. Iuk vdo u kdg u dg kuo p, od oh. Sk b od k, u k gg po w k. K p dd k kuoy k-k. Bgu byk, k bh, p bh gg wy, d poo k bh ku. Lbh kuh po w k dg b, p u. P, g, kud p kuug koo Kuggu kopf yg dpo h u g (S2,L,B199-B249)

17 P yg dbk vdo d dk oh uh k dok?k dg g yg dkuk. Ku kuug kooy y k dk u y, k k dk b bpk dg..d u vdo u k k dk hu oby d dk b bdgk y. Tp yg j kuug yg b dpk yu k b cp dp, kud k b..b p, h. Apkh kk yg dkuk uk by bh dok?pkh ugk uh k d by bh oh pu guh. O..dk d. Ok, kud pkh g dp bk kpu kpd uuh khod yg d d uh k dok? Y khod ob, p yg d y kk d p, dok, kud j y, d jug uh k yg. S k cukup uh, cukup

18 uh y, k kbh 326 u kdg-kdg k b 327 pj u. Cu ku 328 d g p y dk 329 hu, kk k dk 330 ph yk pd 331 p, Cu y u jg 332 p ob bu k Pubh g 333 P b d uh. S k uuk 334 kbu g ob- 335 ob yg b y. Ku gkk 336 y g u u 337 o, uk g b ku kug 338 p b d u. Duuk gu 339 jg d, k dg kop 340 jd u d, jd k b 341 ydk, y ooo (S2,L,B251-B277) 342 h d 10 u 343 kbuuhy bp, h 344 b dbk, dpjk 345 d uh k. Yu 346 k y k bf 347 jug uuk p. K d 348 ku p ggk d buk 349 d hu cy 350 k-k d 351 hk. K jug 352 uugk, k f 353 P uk jug dk p h 354 dg, yk, kyk d 355 Guug Kdu k dk 356 p h dg, jd dg 357 bk b j bok dg ku k

19 P buuhky, gu o. 359 Sg d, p ku 360 k pk d, hu 361 uggu h dggu 362 bkuy. Pdh 363 kbuuhy, h u k 364 buuh ob uuk kd 365 py, y g 366 d buuh kkh 20 u y, uk k 368 ku. Jd ku 369 b k dk 370 buuhk wku 371 uuk dbk kpd 372 p, y jug 373 guugk p jug P Iy dok, kud uu dok dj, g 376 yg 377 djk pkh udh 378 gk uh k Adp uh k dg 379 P Hud uuk 380 cp kuggu y 381 kopfy dok? (S2,L,B279-B308) 382 Y ku dbdgk dg uh k yg 383 k k g u, 384 g bh kopf Hgy bh kopf gg dok, k 387 P k dg vdo 388 dk, dok Adj 389 gk duk 390 kud ugk dkoy jug bbd y

20 dok, k 392 pgby d. 393 Y ky, po w kk b bh gg. 394 Td y, 395 p...p..bh pdk g 396 k k ggk hu, 397 kudy b w 398 jg k oh. K ggk Kbuuh uh k d 399 P hu gk f ku 400 yg juh. k 401 g 402 Iyp..y..jd kuggu kopfy j 403 dk y dok y, (S2,L,B ) 404 u d h 405 kooy. Kud 406 g ku dok, 407 p j yg jd 408 ku u kd 409 P d jk g 410 dok?d 411 kc dok Adj 412 ku dku. 413 Y u, kdy kk k udh bu p 414 y, udh 415 bu buh kbjk 416 b g ob-ob 417 yg k dguk, ob- 418 ob bu yg dod, 419 pk k b d uk. 420 P Ob-ob u yg d Iov yg cp 421 y bg, p... uj ku 422 cob d bbgy, upu k 423 w jug by. g Jd b ck

21 u w k gok k, p (S2,L,B ) 425 d jug ob-ob yg 426 ky k u, dkuk 427 dg y udh c 428 du j ku d. Jd 429 gug h, b ddk Kouk uh k d 430 u b pu ku 431 k yg c d. Jk k 432 d d dg hg yg g 433 hp dg 434 y kp ggk d. Tp dg 435 jug k ggggu 436 k k ggggu (S2,L,B33-B342) 437 chpo k jug. Kud 438 yg jd h jug 439 dh, p yg k p 440 dgy bbd, k 441 pbg jug P Iu by kbjky ppu dok?p 444 dpk u ugk 445 dkbk? 446 Ngk, buk gu. K d u dpk d yg Kj uh k dg 447 u j u oh, k bu 448 hu. My k p kok dko 20 y, yg y pp ku (S2,L,B ) 451 P j. Y k 452 b, pk u 453 P bu bb k k. Tp 454 h k hu y khy 455 ggk pp gu. Mg 456 pp d g j, uuk

22 pp ku-ku uh 458 k pj. Tu 459 uuk ob-ob yg kdg- 460 kdg gkk. Mupug 461 k od y byk k, 462 kdgk u hu 463 P gug vdo. Y 464 kdg-kdg ggk 465 p h k hu y ggk 466 pp. Duu-duu u jd 467 gggu k o, p k 468 ko ko okh. Ko d kuk 469 Nu h k dk y bg oh y g 470 udh. K d k 471 P pj ob d uh (S2,L,B ) 472 k Nj dok, kud uu dok Adj pkh 475 pu d pubh 476 g yg db uh 477 k d cp 478 kuggu kopf. 479 Jd pkh udh 9 hu 480 b kud 481 h kod kg, 482 P pkh dok Adj h 483 y kuk 484 pubh g u 485 pkh dk pu? 486 Iy ku pubh d ugk dk hy 487 h pubh pg 488 kg yogog 489 BPJS. Tgk k pk ob u hu

23 j g. Mg-g 491 uh k hu udh d Ko d kuk 492 h ob u k hu g 493 p..p ob u hu 494 P bh c, uk k (S2,L,B ) 495 kbuuhy. I 496 uk gk kd 497 d pkk kbuuh uh k yk. S k k hy bu yg p jk, jd by by bu. K h pk jud gu oh, ooo oby dk k jg gu oh..yg c bu y hu P kbuuh ob k, y kbuuh ggu ob p j, jd k y hu b u. Y hu...hu p..bh oh, bh kopb. K ygku u, p..bpjs uk ygku chpo. Ap yg k guk kgk byy bok. Iyk, ku k h dkk ku k dk pdkk, u Kpcy yg cp P bgy upuk dk d pk, d kk hu ku by up u. Pdh k

24 24 P ugy dg bu dp g. Nh uu y, kc, kp d bu pc ob u jd k kucy. Py buuh gg, buuh kugguh d g. (S2,L,B400-B414) g P Nj, b pu d pubh g y dok. Ok kud bg uh k P kuk dp dg y dok, dg P upu Puw? Muu y k udh g bdp y, dk d byk kd dg u y, k k kuu k hp h y, kuu kkug. Tuu uu jd yo p yg uh y dbu...u udh jd budy. Vu chg (g) d ku k g (S2,L,B416-B425) P Ok, kud bp wku yg dbuuhk uh k uk fy uuk bdp duu pd wy dok? Y uy h, hu y. K jug ykk u jug oh dg po yg k bgu, bhw p u b. Sg - uh k d

25 25 P P P Ruh k dk boh, dk k d, gug k vdo, d k w u u hu bh y, hu hk bhw u dh bg d k. Mkk uy b dw, uu y ku d u bh bkok. Akhy k b h d. Awyk k bgjokk, uyk ky b d gp k dk b d. Pugy k bgu uy oh, y ku pg ooo dk pcy, g ujukk oo. S k d d pk k gggp ku k dk puy oo k. Pdh by oo kk d, cu poy k u. A u d kup dok d p dg pok duu g by yg dok?uuk hky kudy. Y d uy. Mk uy dk, p yg du kug g (S2,L,B427-B437) Kofk yg jd d pob ovg yg dkuk uh k (S2,L,B439-B454)

26 26 k u gug k pk. Kud p j yg dbuuhk uh k P Hud kk cpk g dg y dok? Y uy yg k buuhk, p y..h..p p uy. K hu puy pok, k hu puy gudg jug. K yg bhubug dg uk gudgy oh, k ku poky y c wugy j oh. Tpk yg gdky u gudg. Kud kopu, k pggu koog b bgu uuk h d ghu j ob yg byk dpk, yg kug d bgy. Iu hu d, jd ugk k dpy yg k puk po IT yg, uuk dy, pu ofw uuk ob d g uh k, pg b o. Efkf d f d k k g (S2,L,B456-B474) Ok, k g dg py d dok. S P Hud kuk dg

27 27 y, pkh d ov-ov yg dcpk? Y d, p yg y kk d u, ku duu k djh gu, ku kg ddoog uuk bh d. Uuk ooo ob u, b ck d, k jug udh b gdk d kpu pgby w y, p fkuy b k by, by bh doog k uuk bh d by. Wku cpy g uh k dg y d j k g (S2,L, B476-B 491) Ok y, h g kouk dok, bg kouk yg cp Ruh Sk P Hud dg y dok?pkh d kouk yg dpk p d y uuk cp uju b. Kouky u, h..k w po, kdgkdg k pu u jug, d ku k gupu. A dku, pgo ob d pg, poky u, g uh k gupu u k bc. Ad ugk uu yg ku Pguh g hdp g yg dj k (S2,L,B493-B499)

28 28 d hu dpuk, kouk gug d p. Kud g kj d dok, b djk dok, bg kj yg cp Ruh Sk P Hud d y?p j yg udh cp dok. Ku kj ob d y u, yg k k k b g j ob u. Yg pg y u, k p dpj, ku buk uh k k y duw duw p duk y. Ok dok, kud ko yg p p dcpk uh k dg uh k dok? Y y k ko g uh k goog oyog u. Yg ku bu yg h, k uh k k dk u y. Mg-g k, yg uu, uk d oh, h upy dk dk ggggu SO kk, dg kj k b

29 29 g dukug, g pku u yg y k udh jd. Sudh jd, kud c uuk h koy dok upy p bj u dg yg dgk u p p dok? Y c jg koy yg p k hu...u gg jh y, jh pkbg k gg, g kbd k g kh k. Yg kdu k hu h bhw dk y k ku, k u yg y uh pg uh k p ob k b bfuku, b bubh-ubh gug u p BPJS, obobk k o y. Opo..k k y dg ob-ob u, h ku k d, ugk k k udh juh gu oh. Ak bh p y...bh b ku d, k k ku b-, b bbg pg, p P yg bh p

30 30 h BPJS, kk b bj d. Nh, ko u y pu d. Y u bu k guh u. K g guk, ku k d y yk k dk y ku. H k ku, ugk ggu g b jd k dk ku, k pg yg k. OK, kud p yg jd ok uku ko u bh dky d kk g dok? Ap y...ok ukuy u, k hu u p bu yg. Ay k dpggu ujug y popo, y uuk od u k dk d p p-p, bhw d p d j dk, k dk p..kudy ku k b bu u, y uk. Ok..y bgu, jd ok ukuy kk k b bu y b uk y. Iy..u udh k kuk jk, jd ku pk Adk y k bu Y b hu, p yg gcov

31 31 g uh k u b byk cy. K g dg u, y dk dbb jk b bu yg gu. Sp d y kk, h y ku p hu dp bu u. Kyk u y hu k d g uh k u. Kud bg cpy kpcy uh k dg y dok. Apkh kpcy u cp dg bk? Oy..by k dk ph g cd y. Sg jg, kdg-kdg k hu g bu kk g-g uh k. K g by dok dh g jg, g g d d kup, kdg-kdg og byk yg dk h dok, u khy wh y ku j. Iy, god u b. K ku gp k b. K y ddoog bgu oky. Tdk y k ku, uu

32 32 k k g po uu, ky dg b u guugk. Kud dok, h bg dg d. Sbp pg pguhy ko d kpcy yg k bck d jk g uh k dok? O y g ohy du, ko d kpcy uk ub d y. Tp u k k d, kkuy du, jd k pcy bhw p yg k kjk u uuk kpg k b, uuk kju k b, uuk kku k b. K ykk bu, p u p k u...p..goyh gu y. Kud dok, vu chg yg kh. Bg pbuk - uh k b d jk g dok?pkh bu pu jd pdo bg uh k d y d

33 33 jk g. Sy pk pu y bu. S p...k kbgk u yg p..jd kku, jd upu k yg udh k bgu w bbp hu y. Tu pd gk kuu y, chy k udh jdh. R hu hu k w gh...y d p y w k udh hu gu. Kud pkh kk jk g dg - u g kofk dok?u c kd, kud bg c uh k gy. Ku kofk hp jg jd y, Cu kdgkdg kbjk kc yg..p...p..yg khy uu bh pkk kd. Oh..k u cob d, h u kdgkdg yg hu k d oh. My wh k dk uh k og, h kdg-kdgk ucu u. Tp kofk kc yg b k dh. Tdk pd py p

34 34 u. Ku boh hu dok, u d khod, pk u p yg d up p u y dok? I d phk u y, phk p pgo uh k. Kkh d dku u p pgoy yg g wh po kku kuw. Iyk k g k kku d gu. Apkh g yg dkuk udh cukup fkf d f uh k dg y p P d Puw dok?oggo. Muu udh cukup, k u p yg y kk d ku k b puy kwg d, y ku k d oby y k b c d. Jd d fkb, u y buk uu yg j y, y ku dk boh p d u. Y ku bgu b k. Mk kdgkdg poby jug pd k - g pob jug uk

35 35 b jug h, kk, b jd ggy pdgk. Y u, yg kdg-kdg jd pob jug. Kud, uh ky cpk g fkf d f uuk g b udh jwb dg fkb d y dok y. Iy, pok pok kpd dku d dku uh k yuju y khy b djk. Ok, dok yg kh dh bg g yg dk d kg uh k dok? Sgy u..bh..bh...p y f d o d h vdo u o, y k u pg. K dg byk vdo, k oby k byk h. Lbh o d h vdo d bh koo d pggu. K b jd ugk ob-ob yg d udh dk dpk, d b dpdhk. Aku

36 36 duk k uh kk dk ugk k. Jd bp uu dok kk u g b buk, d b kk gu dok? H kug bh p hu y. Thu 2003 u h y uw-uwy, ph b dg vdo jugk. Y cukup kuh kk u. Ok, kud bp b pguh g d pguh g dok? Y u b y. Pguhy bh pkuh, bh fokuk jug, bh h jug kbjk g oby y. Sy g u bu kk pk gp y, 2003 bd u 2006 kjd d 2007 uh bu k gy. Ok, y k cukup dok. Tkh wkuy.

37 37

38 38 VERBATIM WAWANCARA NAMA : D.Idyo. JABATAN : Dw Pgw WAKTU PELAKSANAAN : 06 Novb 2015 BARIS SUBJEK EVIDANCE TEMA P Au ku dok, dok kh khdy. Sy Adhk Sw pd h k kuk vw kpd dok Pbuk vw d 6 Id ku pk 7 Ruh Sk P u 8 Hud. Tg g j 9 Ruh Sk u 10 P Hud, f 11 g g 12 f d 13 Ruh Sk P 14 P Hud Gup. N d 15 bbp py yg k y juk g p yg jd d p yg dk hdp g. Lgug g dok. Iy, wku w.wb. y..y.. v w Dok, p yg dok khu g g? Sg y..h c uu g, y ggk hu c khuuy y. Tp (S1, L, B1-B10) 28 u b...g u j

39 39 29 yg dguk du puh u bh 31 dg buh pjj 32 yg y uuk 33 P guugk kdu Pghu g 34 bh phk. Jd, g 35 ku c uu b d 36 bbg bdg dk cu 37 f j, uu y 38 p u, jd ujuy 39 dh kuug u 40 - guugk g 41 gu d bbg h. 42 Muu y ku 43 pyy c uu 44 y bgu. 45 Y...uuy 46 kj u 47 puh dg yg 48 y yg puy, 49 h...puy 50 p...p, ju yg 51, - uh 52 k gu, kud g 53 guugk dg 54 b wku u. 55 Muu y p u O..y, Ok kh dok. Kud yg 58 kdu dok. f 59 H..pkh b 60 jk dk 61 dok g g yg bj d

40 40 62 f Ruh 63 Sk P Hud 64 P dok? (S1,L, B12-B27) 65 Iy, jd ku d Ruh Sk P Hud u 66 d du udy y dk. 67 Jd d Ruh Sk P 68 Hud d Woo, d 69 Ruh Sk Pu Hud 70 yg d d Puwojo. 71 Ruh k yg p 72 dbgu u dh Ruh 73 Sk P, k 74 Ruh Sk P yg 75 u, uy yg pg 76 u, ky duu-duuy 77 u ob d bh hb 78 pk u d Ruh Sk 79 P. Tp k d 80 gu d BPPOM, ob 81 dk boh dbk u Pk g 82 dp y, 83 d...d..dphk k 84 uh k yg, 85 khy jd d- 86 P d u dg u 87 d BPPOM. Tp uuk 88 h-h u, y, 89 d kd KLB, u d 90 d uuy, k b 91 g d kup R 92 j, dg u 93 j p p 94 u, jd k y d KLB d P k h

41 41 95 uu h ugk d 96 gudg u d pbky S 97 P hb, k k b 98 gb d Ruh k 99 Sk P dg u 100 HNA pu PPN p dk 101 pu dg kuug, P 102 jd p u. Tp uuk 103 bg hb pk, uu 104 k k bu d 105 u d BPPOM, k 106 god d u 107 p gu kud k 108 h d, p y 109 kug hu, pkh u d H 110 u d BPPOM, pb u 111 d y..ugk k k 112 d-d p u. 113 d 114 O..j..yk..kud jk kp dok, g 115 d uh k (S1, L, B29-B54) 116 udh bj, kud 117 P p h yg jd 118 pcu, d fy 119 uuk uh k 120 dok? 121 Iy..y..ku g yg d f u y, 122 kk Ruh Sk P 123 buk y, jd ku 124 ggk h y k h. Y u, duu py 126 y uy d P. 127 Jd, gudg d P, kud dhk k

42 P P gu. Tp k jk y up 2000 bp y, k k k d gu p, dok gu bu bhw ob u dk boh dhk k uh k khy y d-d. Ku uuk fy, k bh bk ku jd u y. Cu k u, jd k dk b.. (w) dpk f gu. Tp ku d bh hb pk u k kj dg dbuo u, kud d dbuo u k dpk...p y, poog hg yg bh gu k k pgby d juh yg byk. Iy..ku duu wy pcuy p gg y dok? Pcuy duu by k p j, k k jk Ruh Sk P d P u juh, k bu puy og-og yg dpcy d. Jd k bh udh dhd Sjh d Mf S

43 P d u p, jd d 162 kbuuhy bp p 163 gguy kud k g 164 uppo k gu. Jd y 165 y, g udh A 166 P djy gu dk. 167 K d h bu 168 d k bu puy 169 og-og yg dpcy 170 d Kud, p j dok yg b d b 173 g 174 f d uh k g 175 dok? Kud, pkh 176 b djk jug p 177 g-g phk u 178 yg b d 179 g dok? 180 Y..jd ku dkhuu f y, jd kug h 181 u, pby u p 182 dkuk oh pk, 183 gug u. Jd u 184 pby d g uh k 185 k u, by 186 uby y u d 187 pk. Kud uuk (S1,L,B56-B82) 188 p...u..y y yg 189 b y, u pk jd 190 d d PT u jug d 191 pbg ug c 192 dk fo gu y, jd 194 d..dk y yg bg kug, d

44 bg SDM d y 196 P d d bg 197 pyy, ky 198 uuk yg fy u 199 ku kugy u dk 200 uuk pbyy, jd 201 y bg yg dok, 202 y bk 203 kbuuhy y p 204 P buy gu, kud 205 dbk gg yg 206 u gu dk Kud ku yg b u, p g- Pk g 209 gy u g? d 210 Jd g,...by u yg b u 211 pk y, kud 212 pok, kud dku u 213 bg pdg gu. 214 Ku d P bh 215 pofo gu y. Jd, h 216 d pok bk 217 gu y. Yg b 218 oky bp, kud 219 kkugy bp, k 220 kud p 221 oby bp, kud 222 dcc Dku. Lu P 223 Dku bk 224 po kpk gu, 225 Cu pk 226 by kdg-kdg 227 d hy yu dggy dk u

45 gu. Jd, d p p h 229 g-g, jd kp u 230 f bu. Tp 231 du h k, y 232 bu h d 233 p bu, kud h 234 bu bu (S1,L,B84-B99) 235 p p h 236 ju, kud h 237 ju bu p 238 h, jd h ju 239 u yg byk. 240 Kud dhk pd 241 dku, kud dku 242 gcc, kud 243 ggy u dhk 244 kpd pk d pk 245 P bk gg 246 u yg d, p 247 kdg-kdg gg 248 yg dbk dk u 249 dg p p Ok, kud pkh d k khuu yg 252 P hu dk dok, oh 253. Mugk ku 254 d oh P upu 255 Puw Hud g P pk d 256 g dp 257 bj dg bk. 258 Mugk ku y 259 y, ugk d k j 260 khuu? Iy, ku k khuu ugk dk d y.

46 D w y gk 262 u hu du dg 263 b dy, jd k 264 ku y 265 P gb P, 266 u bky, u 267 hu u... dg 268 p, jd k by 269 pug gu. E... ku 270 Puw jug pug 271 dggp pug jd ku 272 k u u dk 273 d, k k buk g 274 g uh k 275 d kkug, jd dk d dk d 277 P k u, y 278 uh ky hu k 279 A k D, kud k 280 B u p dk d. Cu 281 d kpky 282 u hu u, c dg bk, jd k u 284 dpy poy dk 285 g...g p y 286 y, dk b po h 287 kugy b j gu Ngg, b dk d k khuu y dok? 290 Iy, uuk uh k dk d k khuu, k 291 cu y gk 292 u hu puh dg 293 puy u. P P

47 O...y j dok, kud dok juh p 295 uh k g 296 y d g 297 yg dkuk, 298 kud pkh 299 P bu bpg H 300 d kuk g u 301? jd h 302 k dg py 303 d dok. d 304 Jd,... g d gy y. Jd 305 by... ku (S1,L,B101-B119) 306 yg d P y, P u 307 g yg d 308 py bh byk y, 309 jd ku py u b 310 dbg... k-k 311 pbdgy by 312 P u 30% d 313 py yg d d 314 P, kud Puw u %y d p yg d 316 P p u. 317 Sby ku y 318 p juh g 319 y y d P 320 u uy pgb 321 d bh byk, jd ku 322 P pgb bh byk K khuu d 323 k od oby bh 324 byk uy k 325 dpk kuug 326 poog hg p y bh byk. Jd, k

48 dk p y y, jd u 328 k d pbd k 329 y... uuk 330 poog hg d p u 331 bh byk. Tuy jk 332 dp boupu d 333 huy dpk 334 bh byk, jd p 335 y ku yg 336 d P bh buk 337 guugk y p 338 bh b ddk, g 339 k kdg-kdg 340 ku yg d Puw u 341 k ugk bh ud, 342 bh dk py, jd 343 Puw bh p y ggugk k k 345 gu. 346 P 347 Ok, Nj, jd ku pgy ggk p (S1,L,B121-B142) 348 bh kpd g 349 bk hg 350 kuug y. Ku u 351 juh p d y. 352 Kud udh bj 353 bp dok d 354 kg uh k 355 b? Td 2006 y 356 gg dok P, ku 357 yg Puw? 358 Mugk 2009 ku dk h. 359 P Jd 4 bh 5 jd 9 hu, ku Puw 5

49 bh 1 b 6 hu 361 y dok y. Kud 362 pkh d pj 363 g d 364 ody g 365 pubh dok? g, duu y dk hu.. pubh 367 u buk gu, jd duu 368 P d Puw u 369 gb u d 370 P u p hu u 2012 y. K 372 k pkh k yg 373 dk dok d Ruh k d 374 BPOM u g, jd 375 u gb d 376 P. Jd d gudg 377 P u kud g 378 dhk k Puw, k 379 P. Jd, u ob u 380 kk k P, 381 kud d P 382 P dhk u 383 kbuuh k Puw d k 384 P, jd kk u bu 385 ghu g gu 386 d BPOM p h d, 387 y up y 2012 ku d 388 dk h, u k 389 dpk gu d 390 BPOM, bhw ob-ob 391 u u dk 392 dpbohk, dhk gu, dpk...dhk

50 gu k uh k yg o 394 y. Jd, jk u d 395 k gug P p y y, pyo 397 ob k, u dhk 398 k g-g uh 399 k. Jd y kyk 400 d p y gug k 401 p, wupu jk P 402 juh dg kd g 403 dbuo u uy 404 ggu du k, 405 k y, jd 406 d hu b ghug 407 k u 408 kbuuhy bp d 409 d puy gudg d. 410 Bgu jug dg Puw, 411 d Puw u h y 412 popy bbd, jd 413 hgy bbd, khy 414 d jug puy d. g 415 Skg yg h 416 P bj dh y d 417 bh hb pk 418 coohy koho g 419 y, koho u k u 420 p d P kud 421 k bg-bg d k 422 P, k Puw kud k 423 k hug, y u 424 u hgy 100 bu, 425 k g-g kbuuhy bp (S1,L,B143-B218)

51 P y p buuhy 5 b 50 bu, d puw buuhy 1 b 10 bu, bguh. Jd bh hb pk h d P. OK, h pbyy jug h d P y? Iy h pby h d P, k ko u PT y u dk dg P, jd u hu u puju u ACC pk. Apkh g yg dkuk pguh podu d pk Fouu uh k dok, kud bgkh podu pgd b p dok u b ob yg d d u fou RS. Jd ugk byk y? Y..y...bu. bu k, jd pkh g pguh podu pp, J. J k, k p uh k puy dok yg bbd-bd gu y, jd d dok A Ruh k d

52 y d p u bh g 460 uk k b 461 gu,oo k 462 kj dg b 463 f, h dok yg d 464 d P ghu k 465 kj dg b y 466 k jug poduk 467 b gu. Tp uhy 468 P pb d u 469 ob, u dok puy d 470 kg yg bbd, 471 khy k puy 472 pu kk k dk 473 kj dg juh 474 p yg dk 475 u byk u hu 476 uh fouu o 477 uh k yg d 478 duk. Tp k 479 uk podu, 480 d dbuo u 481 gguk yg 482 byk, y kyk 483 P u, k py 484 byk y, kyk b 485 bh byk d P y g 486 P k, P u dk 487 u hu k poduk 488 d b Jd fouuy u bh 491 byk...dpguh oh juh pgb y

53 P dok y? 493 Bu, p dg bkbgy u bbdy y 494 p? E...py. Ku 495 d P kg udh 496 d BPJS y, k..k.. g 497 JAMKESMAS u ku 498 dk h 2010 p 2009, d 499 u u dk u k 500 gguk ob-ob g 501 yg bh uh. Y u 502 khy p, khy 503 P byk od ob- 504 P ob gk. Ob-ob k 505 u yg c hg 506 bh koo, khy 507 k dk k ob- 508 ob yg kj, ob- (S1,L,B143-B218) 509 ob kj bh 510 byk dpk P d 511 Puw yg ob bu 512 kj dg BPJS 513 u JAMKESMAS p 514 u, jd kg 515 poy P bh 516 P dk gguk ob 517 p gu Ok, kud dok yg cukup ku 520 dok. Bg dy 521 w uh k 522 hdp vdo h 523 pk g 524 dok? I kudy uh k?

54 P Tg-gy dok. K pgby d k, u dy wy g? Jd g y, k goog yg p duu y, k yg kj u byk py, yg bh byk o ugy gu, kk yg p u uy...d..d..bh uk ku uh k bh byk pk py y d y P. P bh byk gguk ob-ob p. Jd wy bh gg d uy yg dk gguk kyk P u uuy uh k yg pk BPJS, pk JAMKESMAS uy Gk dk bp c j. Tp k P y gk bhw yg pg pg u buk h oy p,... kfkf d pb gu, jd k dk kk d P u y hu k ob p dk. Tp,

55 yg fkf, yg Kbjk k 559 u kbuuh P. f 560 Jd ku o 561 wy yg pg gg 562 y uy, yg pg 563 byk k ob. u 564 S k P yg 565 byk gguky. 566 Ap kudy p u? Nj, jd ugk uk pgby u 569 P bg-bg gg 570 dokk, u d dy w (S1,L,B220-B256) 571 vdo u pkh k 572 k bgu u 573 P p gu dok? 574 Ok..ok..j..j..ku ph yg 575 duk u j, y goog yg 577 gk duu. Gkk 578 k kj, p 579 g dk u 580 byk ukky jug 581 dk u byk 582 oy jug. Tp 583 k k yg gk 584 u kpky dh 585 y pcyk 586 gk u kpd k, 587 k k jug po 588 k k u kk d ob- 589 ob dg ugk 590 pb dk byk, p pby k p

56 wku, kud k 592 gg h, k 593 dk k gb ob, 594 ob A d p yg. 595 Su k p ku. 596 P Akhy k jug buk 597 k kuug 598 ugy, p k k 599 jug dpdg b gu 600 y, kyk k PT. 601 P Avo y jd bu 602 y, k ddhuuk, u 603 yg gk. Ku yg 604 p y, uy 605 yg pg byk k 606 k dk u 607 duugk, jd yg 608 duugk y uh k 609 yg ky Oh y, b dy wy bh duk 612 kud bh 613 dphk g y Kj d f 614 dok. Wupu k 615 pgby dk 616 p duk 617 dpoduk-poduk j 618 u. 619 Iy..y..k pgb dk dk, p k 620 P k b pbyy, 621 kud k jug hu 622 kp k pcy 623 poduk u k k, jdy k dpk u

57 b yg k 625 duk. Bbp k 626 k khb ob, k h 627 bbp ob u 628 y jd bu 629 gu jd khy k 630 dbk pc d k 631 gu Ok, ypp, h ju dok k dg d 634 vdo. Ap kuug 635 P koo yg dbk 636 vdo dok k 637 dg g v 638 yg dkuk? 639 Ku yg dgk y, u k g 640 dbk dko khuu d 641 gu, k d w k o 642 udh gk bhw 643 P poduk u, y (S1,L,B258-B336) 644 poduk A p Z gu, u 645 uy y hk k 646 k. K y udh 647 d w gk 648 y bk u k 649 P dbuo Ad, kud 650 Ad bk k 651 p. Akhy jug 652 c koo k jug 653 dbk hg bh uh 654 dpd uh k yg 655 y. Jd g ku 656 kuug kooy gu, yg kdu ugk

58 P... uuk ob-ob p k dbk poog yg bh byk, oo... d gy jug bh byk p u. Iy k d w y udh pjj, ku d buk uuk pbd-pbd uh k doky, p g d, pgbgpgbg kju uh k. D-dy uuk p j d poy u. Kud pkh g u buuhk by bh u dk dok dpd dk kuk. Kud ku Iy bp d yg dkuk uuk u?d dhbk uuk p j? Tdk d, jd ob pu PPN gu. K k u.. p k kug gu jd d wy hy HN pu PPN j. Tuk kyky y... p Cu pg yg bhk u by uuk b u j, p dk d kuug. Jd Kj d f k j

59 k y HNA pu 691 PPN pu kuug %y dk k b, 693 jd HNA pu PPN pu 694 Iby uuk 695 dbk pd pp 696 kywy. u Kud, pkh dg g 699 P dp bk h 700 kpu kpd 701 khod uh k 702 dok, bk d P 703 upu d, k 704 kud bg 705 dg pgg uh 706 ky dok? d 707 y ku kpu p y..g-g puy 708 kuug, h..buk 709 kuug y dk d 710 yg bubh h y, v 711 y kyk kyw 712 P h y by p 713 dbk, kud d d 714 pk k...dp o 715 y, y ku y 716 k khod ddhuuk (S1,L,B258-B336) 717 oby. Mugk p 718 u y, p ku pgg 719 k d w...k 720 wk jd ku ob- 721 ob u k wk 722 pb p uu pokk u pkh u

60 gguk ob p 724 u ob, g 725 dk..dk..p y 726 y dk u 727 bpguh, y k 728 p yg uk. 729 P Jd p ob p 730 y u, dk d 731 pguhy, ugk 732 p u, f y dk Jd ugk b djk dy g dok 735 kuug jk 736 h k 737 hu hdp 738 pggy? 739 Ku..ku d d P, k, k ku hg 740 uuk p u k p 741 kg-g uh 742 k y, dkuy d 743 P puy kbjk 744 p p, ku d 745 P u y HNA pu Kbuuh w d 746 hg gg gu y. 747 HNA pu PPN pu 20% 748 u hg ju ggy. 749 Iu ku d uh k b 750 y py dk 751 p u, kud d 752 ju g ugk d 753 pc g gu uuk u 754 kuug d gu, y k 755 dk hu bp p pu HNA pu bp

61 p y dk hu, 757 p u. Tp ku d 758 P jug d ob-ob 759 u yg k bk 760 dk pu 25%, jd kdg 761 P ob-ob uk d yg g %, y ob-ob 763 bb gu, k ob 764 bb u udh d 765 dpk, d d 766 pgy k, 767 dpd p 768 bdg- 769 bdgky d u y 770 k dk 25% hg ju 771 HNA y, p k (S1,L,B338-B350) 772 jdk 20% p % gu. K k 774 dg 15% pu 775 by jug udh d 776 uug. Kk d 777 dbk poog yg 778 bh...p y, 779 kod u...p 780 y poog hg 781 P bh dpd dk 782 kj dg vdo 783 gu P Ok, dok kud uu dok d 786 g yg udh 787 bj, 788 pkh udh gk uh

62 k d cp 790 kuggu 791 kopfy, k hu 792 kuggu kopf u Mf g 793 bbg c u 794 dko, u 795 u d dko 796 P kkooy, u 797 ugk k pd k 798 by yg bh uh, 799 d bgy?oggo 800 dok. 801 E...g y, jd ku dobk kg 802 udh hp uy k 803 d-d y, ugk 804 ku, d yg h 805 dkud dg o 806 kuggu dbh hb 807 P pk y pk bh d 808 byk y, k ku 809 dbh hb pk u, k 810 dpk poog 811 P yg bh y, jd k u dbh hb pk gu. Tp ku y, k coohy, uuk hg h pk y y, d u hgy 660 y k dpy 550, k u d k kj dg k dbuo u d k...p y dod bh byk gu (S1,L,B351-B391) jd d b fk

63 63 P pby k, jd k bh byk. Ku ugk dob y dk u k u y up k d gu, jd khy ob d-d, jd dk u guugk ku uu y dob. P P Mugk bg, jd pgb ob dd p uuk pbyy h b- y dok? Nj, ku puy yg d BPOM uk, ob dk boh dok kh u uh k, d uh k dk boh jd gudg uh k y. Jd dok k yg y. Cu...d g df jug dd, y p pb ob u jug d-d. P puy p d, p jug puy p d. Kud dc dd, wupu d dbuo u yg gggp k p u gu dok, jd

64 64 hgy uugy dk gu, Cu uhy ku d ook ob, pby dk u, jdy kdg Kuggu kopf uh k g-gy y k u, u yg bu uh u. g O y dok, jd y gk g b ku pc, d kud...p y u h p vdo d p y pby ob u gku u h jd o u y dok y. Iy..y.. h Ok..Ok b c uu ku d d b kuggu P kopfy u udh h bu dok?... ku d y, yg kug hu ku yg d d P, ku d y bk hg u, u u dg yg k by. K dg uh k yg ugk dk d kj dbk hg 20 bu gu P y k dpk 18 bu, y y ghugy d 18 bu g

65 65 P P u dbh PPN dbh kuug gu, jd bh udh uy. Nj..j..b d kuggu koo bguy y...o.o..o. Iy y, p ku yg c P, Puw ugk u k kbjk yg. Shu y ku d P u...d gguk h-hg yg p d d p y, ku d P dk, d w y udh goog dg u f, bhw po; hg u dh hg yg k b, h..hg yg k byk, jd k dpk dko 10% y d 10% u k buh HNA pu PPN pu kuug gu. (S1,L,B393-B458) Ok, yk..udh gkp. Kud kuy dok, p yg jd ku d kd jk g yg udh bj 9 hu d 6 hu dok?oggo. Kuy y ugk p y, k gu k uh k

66 66 P uh k kug gu uy phy yg ph kug u yg bu uh, jd u dg yg y b g bv wupu dk u d vy, p y pk yg gv p y, kbjk uh k yg y h p u y. Tu d ph vdo. Ph vdoy u yg kdg-kdg bu uh gu y, jd yg u u y. Jd yg j jug kd g k pbyy h du p, kdg-kdg p dko gu y, dkpuuy u y du p. Tp k g uh k k ugk k j koo kug yg bbdbd jug. Jd dok Adk jug udh hu ku b poho k u dk poho k u yg Kuggu kopf y g d p o h u

67 67 kdg-kdg uh dkbk kpd u ub. Poho k k pbg opo, kuug d...pggj y dok. Y..y.. Kud uu dok pu d pubh dk hdp g yg dkuk. Y by dg d kuugy k y bc bh hb pk y, p ku d g ob y k d gu yg bu u y, uh k dk boh guk yg, ugk pkh d PT bu gu PT yg d y ugk b j, y kug bgu hu. Ku y d PT yg bu, u PT bu ug PT-PT yg bu gu, p ku bh hb pk j d kuug, k k gguk hg yg bh uh d dk d gu yg dguk, y dk hu u. Ku p yg dyk pkh pu d g?buy y (S1,L,B393-B458) g

68 68 dk hu dkk g u ko gu y. Jd koy j yg pu dpbk y, y kp pby y, u u yg kduy...p y kp d df u yg pg pu dpbk jd b yg u dg yg y j. M gb bp d p gb d d uy u. K, bh hb pk yg d buk c u gk uh y. Jd, k g bh byk, dbh hb pky g. B uu dok Id bhw b jwb kuggu kopf y dok y? Iy..y ku gu. B, kud, g kobof ovo dok. Bg uh k P Hud bdp dg y d jk g Hb d j k g

69 69? Apkh hu bdp, juh dpy, oggo dck dok? A...ku dyk d dpy y, yu d, ku yg d..p...p... kj gu y. Sp yg puy p byk uy k yg gku. My bh hb pky gb d A gu y, kud A u bk p..p..y, k u uy by d B y. My poduk p kok bh byk P yg gb uu y u ggk u y k pk uu, u ggk u gku k y - py gu khy y ku dkk dp y dpy p u. K y u dk u yg ku uu, khy k gdpy by, cu k P k BPJS, k hy pk u p uu. Tp ku uuk p BPJS y pk yg (S1,L,B460-B510) Hb d j k

70 70 pg koo, p ku p uu k pk uu dg P gu. Adpy p yg gby byk, k hu gku dg yg gb byk, hg udh dp. Iy..hg d jy. Iyp..yp..ok dok duu pd wy b, bp wku yg dbuuhk uuk bdp dok? Wduh, y k hp bp wkuy y. Yg j d dw kyk P d Puw u y g d p, d udh buk d w gu. Mu ggk u bdp gu, p ku wkuy y dk u hp u, k g d w duu u jd u dhk y udh p u. y pk dk d dp k g dk d pubh du. Juu d pubh u kk d gu d BPOM yg (S1,L,B460-B510) g

71 71 bu u, d BPOM yg bu u, d BPOM yg bu u k dk boh khy y ob dd. Akhy pubhy d y, pubhy d pgod k dd gu o. Ku d P p ggu 3 k ku d P ggu du k p u. Nj dok, kud p j yg dbuuhk uh k P Hud kk cpk g dg y dok? E... kudy yg dbuuhk u uy k d kyw PT y. Kyw PT yg g ugy gu u pgk ob d bh hb pk bu. Ku d dy d, y g dy k y jd... y pk pguy j y pk. Pgu y P, P u oy bp dpkk uuk Adp uh k d y d j

72 72 kbuuh ob bh hb pk bp, y 30% y. Tdk d...dk d yg y, Cu pbh SDM bu j, kud pp j. Iy ug u y p u. Jd ug, SDM, p, kud ob ogk gu d y dok y, b gk k d k, kud ugk ug khuu uuk gudg p u. Iy..y..bu. d ug khuu, d hdwy, d SDMy d og yg gwy. Jd ku d kugy dk d yg bv khuu y dok y?...y ugk Cu ug, ku, j y p u. Tp d dk Cu y phy u jd ggug jwb PT gu. (S1,L,B511-B531) k g Iy, kud dok, uh k P Hud kuk g dg y, pkh d ov yg h

73 73 dcp? Sby duu k g bubh-ubh y, bu ob k uk yg dk byk, uy h uh k yg b gguk yg byk gu y. Jk uh k byk gguk poduk Sb y k k Sb, y ku-ku p u. Ku ov buy p y?...y pk dk d y. Sy pk gu-gu j. Jd kyk y, Cu k d kg k gguk gg kud pgw yg k gu, kud uuk IT jd g, k u bu k y. Jd ku IT d P u udh b o gu, jd b dk d - pu, udh dok. Cu y dk hu, k bu jjk kj dg Puw, d jug k IT pk SIM R, bu pjjk d Puw. Ku d P u udh Wku yg dbuuhk d b d p d g

74 74 gguk SIM R p y dk hu pkh k k dpy jug b o kyk k gu. Apb u u wujud, y pk k bh udh jk u d pgw, uy ph ob u k bh udh duk gu. (S1,L,B533-B546) Iy..jd udh u gkp. Iov yg k dkk g IT y dok, ok, kud dok g kouk yg cp uh k P dg y. Apkh d kouk yg h dpk uh k dg y uuk cp uju b d g?oggo dok... k kouk uuk bh hb pk g k y. Ngckgcky, y d k poduk u ggk p gu. Duu d uh k P u h gguk Kbuuh d

75 75 bug gu y, dk k pk y p dpk u dcuc g. Kud d w uuk yg fkb gu y, jd ku dyk y bgu kouky. Ku hby u d kouk u hby u p y,...by k h y k h jd p bkop gu j, k d yg uph py yg byk jd pu d h-h fouuy. Kud ku py dk y gku p yg udh duk khy kouky yg d u...p y y jd ku k ok k bkop dg yg. Ku kouk yg kg udh jd u dok kbyk gguk kouk vb u dk. My d pbu po, k k g d R u h S

76 76 kudy ku d buuhk obob u u y pk p dok? Iy ku d by y v po. Kud po, kud d dc d d dc kud dkock, u y gu j. Jd ku dy kouk c k y bgu j. Ku d y gu d, kdg-kdg kouky bkop. Ok dok juy ky dg kj ugk b djk bg kj P Hud dg y dok, p j yg h cp? Kpk p y... kpky u k y u d dk,...bhw ob-ob dob u k hu u dg p gu y, ku dbh hb pk jug y, yg duu-duu kdg dk uk, kud kdg poy jd o- p u, jd kpk y pk u. (S1,L,B548-B571) k P H u d

77 77 Tp k dpy k,...u dbh hb pk k goog pd vdo u bhw k bg u dh u kpk. Pg dk kuugy dh, k dpk hg yg bh dh gu dpd kou yg y. Jd ku kpk hy j k y. Sudh d yg cp dok, p bu? Sudh. Y..u d, yg ob k bh byk d-d, kudy ku duuk ob d p kud dk k uh k, ku kg gug dbuo yg gky gug. Ku yg y ggk, cu d kyk bg hb pk u h d gu. Jd ku d dok Adk y, d poy. Y y d, khuu ob u yg gb p h gu, d u yg khy y guuk g cy, u dhug Iov yg cp d k u k

78 78 duu dg po yg bgu pkh byy jd dk byk gu. Nj..j..dok. Tg ko dok, ko yg p p yg dcpk d g yg dkuk dg?kud bg c uh k h ko? Koy dh g bu y. M ku y k buh, y p u, kud h ko bu y..y..k buh ygkk go by, ku k h u j u. Sby go k u g-g uh k k gkk gu, k kdg-kdg yg k go dk d ko pk p d ko p dkuy u yg puy go d-d, p dy y..u d dy kb, oog oog, kjuju (S1,L,B573-B615) g

79 79 y pk k dp ghgk kopf d go gu. Kop gg dok kudy, kud bh ju g ko, p yg jd ok uku bhw ko yg dcpk udh u dg kg uh k d y dok? Iy..y.. ok ukuy uh, ok ukuy y...u g j k h puy go, ok uku goy kdg-kdg uh k y, uh k yg bh byk py, kk uh k yg dk py uuk ku uh k yg byk py. Jd y p u, kdg-kdg jug uh k yg py dk, doky dk u k ob yg b dguk uh k yg byk py. Tuy p u d kugy y, y ggk hu kug u kopky gu, jd Kouk yg c p u h

80 80 uuk...uuk ob-ob u yg doky dk u gu, y jdy k bk c c. Iu c c dk d y y dok? Oh..y dk. Ok..ok..k g doky dk u y dok. Kud bg cpy kpcy uh k P Hud dg y d jk g dok? Y...y...kdg-kdg ku k u u dk y goy huy dk pk p u y, k kdg-kdg k uh k k hu gku d jdy gu y dk, p y udh pcy j, doky u k y dk h y dk. Ok, jd kpcy u udh d yg dok y, gu. Sbp pg dok, pguh ko d kpcy d k d d j k

81 81 jk g dok? Wh...g pg k dk, ku dk d ko, kpcy y khy u dk b jd u. Akhy k d d dk jd g y pk. Jd ko, kpcy u d gy. Jd g u hu b-b duk. (S1,L,B617-B626) g Ok, jd u udh jd y dok 9 Iy..y... hu. I py kh g vu chg u yg dok y. I bg pbuk - uh k b d kuk g dok?kud pkh - bu pu jd pdo bg uh k d y d jk g dok?...k kouk j dk, k b bpdp, g gho pdp

82 82 bu, kud d pdp u y k jug hu p po k gg. Sp yg bh u, p yg bh puy kop, u khy y, y k b g ghh gu. My dbg p, d puy u bh, y k gh gu dk. N ho ghoy u p d dk. Ok, ju y dok. Apkh jk g d kd kud bg c uh k g kofk bu? Kofk u d d j d y. Jd...kk pu u uu byky p, u kdg-kdg goy ku y. D dku, d pk yg, u jug d. Jd g kofky u d. K u d, kop u u ggk u u ucu. Kop y kd, p duu kd, p duu Kj uh k d d j k

83 83 yg dp z opo ppjg, p yg b gkp p d uy. Jd g kofk u d y, kdy u d y u go, kop p c gy p d, y dkbk g kkug, gho, oog oog. Y u d kbk g. (S1,L,B628-B653) g Kud, u fkf y dok? Y h b dh. Sy pk d go u dk ucu dkdk gu, uy b uup dg ph. Wupu d dy jug p gu, p u. Kud dok, pkh g yg dkuk b udh fkf d f dok? Kud bg c uh k guku kfkf d kf g b dok?kud bg pu c

84 84 uh k cpk g yg fkf d f dok? I pyy bgu, p y dk b jwb k kfkf & kf g huy duku y, kud bp h fkfy, kud dbdgk dk b bp h gu y. Tp k bu puy od gukuy yg c kk gu y. Mgguk od p, gguk c p, u k bu ph kuky. Juu dg p dok Adk, k ghpk ouy p, p yg hu k kuk. Mjk b fkf u y dk, jd k d p ob u d bh hb pk u, fkfy y u kbuuh. Jd y fy p u. Cu y u d, kdgkdg p yg byk Ko yg cp d k k g

85 85 d yg uk fouy. Kud yg kh dok, bg g yg buk uh k d y dok d jk g dok? Iy..y...y k bcy kug y dk, jd k bu dg dpk hg yg bh uh. Jd ku gy u pb k b h go y, b g ugk gu buk y dk y. Agk uh u pyy. (S1,L,B655-B689) Tp dok b k d kku yg bbd kk k u b? Iy j, j. Kk go u hg uy jug y jug u b gu. Kk go hg, uy dg g u j guugk k dk. D byk h dk d g by p kg uuk ju, bh ku k bu dk. Y p u dk, d kdy. Tp y yk dg b, k b

86 86 ghdpy. Iu yg bh pg dk. Kud bp uuk dpk g u dok?y ugk yg udh dok jk 9 hu, d 6 hu u 3 uh k u bu pdu, bkj. Wh..k y ku dyk wku uk up. Tp g u buk dg dy, ku gg phk, fy gg - yg d. Kud pk u b g u b djk k k g-g k kbh. Cu y u k bkg pddk yg bbd, g ucu go. Sy k hu pkh udh jwb py pjg. Wh..ggk p-p dok, k d b d h f f dok. Kud yg kh dok, bp b pguhy g Kpcy yg c p d j k

87 87 u hdp jk g dok? Ku bbc g h dk, y uy g k dk, yg pg u h go, gg - yg udh d u yg pg pg dk. Dg dy u u gy bh d bh pg. Tuy dk hy d f p jug dbbg. K dg b pu guugk k dk. (S1,L,B691-B712) g Ok, kh dok bu. N- yg dk u h

88 88 k d g d j k

89 89 (S1,L,B714-B726) g Kofk yg jd d

90 90 p o b o v g y g d k u k u

91 91 h (S1,L,B728-B747) k Efkf d f d

92 92 k k (S1,L,B749-B768) g

93 93 Po buky g

94 94 u h k d (S1,L,B770-B786) y

95 95 Wku cpy g u h k

96 96 d g y d j k

97 97 (S1,L,B788-B809) g