Lampiran 1 NO. NAMA MEKANIK

70 Lampiran 1 NO. NAMA MEKANIK Faktor Penyabab masalah 1 2 3 4 5 1 Andri 4 2 1 1 5 2 Denny 4 4 1 4 5 3 Eko 5 3 4 1 4 4 Fahrul 4 4 1 3 5 5 Handi 5 3 3 1 4 6 Hery 4 3 3 1 5 7 Mujilan 4 3 3 1 5 8 Montes 4 4 1 4 5 9 Nanang 4 3 1 1 5 10 Patikwan 4 4 1 2 5 11 Ridwan 4 3 2 2 5 12 Supri 4 4 1 3 5 13 Sandy 4 3 4 1 5 jumlah 54 43 26 24 63 KET : >> Penyebab 1. Mekanik menunggu spare part. 2. Peralatan kerja yang kurang atau rusak. 3. Waktu membersihkan stall. 4. Pengetahuan eknisi yang kurang Proses. 5. Proses peminjaman SST/equipment yang lama. >> Nilai = skala 1 s/d 5 NO Penyebab Jumlah penilaian 1 Mekanik menunggu spare part 54 2 Peralatan kerja yang kurang atau rusak 43 3 Waktu membersihkan stall 26 4 Pengetahuan eknisi yang kurang 24 5 Proses peminjaman SST/equipment yang lama 63 Tabel. Hasil penilaian dari kuisioner yang di berikan kepada mekanik Astrido bekasi untuk mencari faktor penyebab masalah.

LAMPIRAN KUISIONER MENCARI PENYEBAB MASALAH 71

78 Lampiran 2 DARTAR POSISI SST DAN EQUIPMENT NO. Kode SST Nama Lokasi Qty STEERING (N SERIES) 1 5-8840-2052-0 STEERING LOCK NUT WRENCH A-1 1 2 5-8840-2053-0 STEERING ADJ. SCREW WRENCH A-2 1 3 5-8840-2017-0 -PITMAN ARM REMOVER A-3 1 -TIE ROD END REMOVER (DRIVE SIDE) 4 5-8840-2051-0 DROP ARM REMOVER A-4 1 5 5-8840-2018-0 TIE ROD END REMOVER A-5 1 SUSPENSION (N SERIES) 6 4-8840-2048-1 LEAF SPRING BUSING REM. & INST. FOR RUBER BUSHING A-6 1 PROPELER SHAFT (N SERIES) 7 9-8529-2101-0 DRIVE PINION FLANGE BRACKET A-7 1 8 9-8522-0033-0 -CENTER BEARING INSTAKKER A-8 1 -CRANKSHAFT GEAR INSTALLER REAR AXLE (N SERIES) 9 5-8840-2329-0 AXLE SHAFT BEARING NUT REM. & INST. A-9 1 10 9-8522-1268-0 AXLE SHAFT BEARING OUTER RACE INST. A-10 1 11 5-8840-2047-0 - DRIVE PINION OIL SEAL INSTALLER A-11 1 -OIL SEAL INSTALLER 12 9-8522-1807-0 DRIVE PINION & REAR HUB OIL SEAL INST. A-12 1 13 9-8521-1772-0 AXLE SHAFT BEARING OUTER RACE INST. A-13 2 14 9-8522-1194-0 REAR HUB INNER BEARING OUTER RACE INST. A-14 2 15 9-8522-1196-0 DRIVE PINION INNER BEARING OUTER RACE INST. A-15 2 16 9-8522-1197-0 DRIVE PINION OUTER BEARING OUTER RACE INST. A-16 2 17 5-8840-2027-0 -UNIVERSAL PULLER A-17 2 BALL BEARING PULLER 18 5-8840-2031-0 -DIFFERENTIAL SIDE BEARING REM. ADAPTER A-18 2 - SIDE BEARING ADAPTER 19 9-8521-2701-0 -DIFFERENTIAL SIDE BEARING REM. ADAPTER A-19 1 20 9-8522-1614-0 DIFFERENTIAL SIDE BEARING INSTALLER A-20 1 21 9-8521-0092-0 REAR HUB INNER BEARING REMOVER A-21 2

79 22 9-8521-0061-0 -DIFFERENTIAL SIDE BEARING REMOVER A-22 3 -SIDE BEARING REMOVER 23 9-8511-1507-0 DRIVE PINION FLANGE HOLDING WRENCH A-23 3 24 9-8522-1188-0 REAR HUB BEARING NUT WRENCH A-24 1 25 9-8522-0018-0 -DRIVE PINION INNER RACE INSTALLER A-25 1 FRONT AXLE (N SERIES) -DRIVE PINION INNER BEARING INSTALLER 26 5-8840-2023-0 FRONT HUB INNER BEARING OUTER RACE INST. A-26 1 27 5-8840-2024-0 FRONT HUB INNER BEARING OUTER RACE INST. A-27 1 28 5-8840-2026-0 FRONT HUB INNER BEARING OUTER RACE INST. A-28 2 29 5-8840-2235-0 FRONT HUB OIL SEAL INSTALLER A-29 2 30 5-8340-2015-0 HUB NUT WRENCH A-30 3 31 9-8521-0115-0 FRONT HUB REMOVER (5 STUDS) A-31 1 32 5-8840-2016-0 FRONT HUB REMOVER (5 STUDS) A-32 1 33 5-8840-2021-0 KINGPIN REMOVER A-33 1 34 5-8840-2019-0 TIE ROD ARM & KNUCKLE ARM REMOVER A-34 1 35 5-8840-2020-0 KINGPIN KEY BOLT REMOVER A-35 1 36 5-8840-2022-0 KINGPIN REMOVER A-36 2 BRAKE (N SERIES) 37 5-8840-2043-0 -WRENCH (FOR SERVO UNIT) A-37 1 ENGINE (N SERIES) -MAINSHAFT FLANGE HANDLE 38 5-8840-0200-0 OIL FILTER WRENCH A-38 6 39 5-8840-0203-0 OIL FILTER WRENCH A-39 3 40 1-8522-1087-0 OIL FILTER WRENCH A-40 1 41 5-8840-2094-0 OIL FILTER WRENCH A-41 2 42 8-9439-6858-0 SLINGER PULLER A-42 1 43 9-8523-1426-0 VALVE SPRING COMPRESSOR A-43 2 44 5-8840-2228-0 VALVE SPRING COMPRESSOR A-44 1 45 5-8840-2099-0 VALVE GUIDE REMOVER & INSTALLER A-45 1 46 5-8840-2227-0 VALVE GUIDE REPLACER A-46 1 47 9-8522-0034-0 CRANKSHAFT FRONT OIL SEAL INSTALLER A-47 1 48 9-8522-1254-0 CRANKSHAFT REAR OIL SEAL INSTALLER A-48 2 49 8-9439-6816-0 CRANKSHAFT GEAR INSTALLER A-49 2 50 8-9439-6815-0 VALVE GUIDE SEAL INSTALLER A-50 1 51 1-8522-1005-0 VALVE STEM OIL SEAL INSTALLER A-51 1 52 9-8523-2554-0 CYLINDER LINER INSTALLER A-52 1 53 5-8840-2219-0 CYLINDER LINER INSTALLER A-53 2

80 54 9-8523-1818-0 CAMSHAFT BEARING REMOVER & INSTALLER A-54 1 55 9-8523-1169-0 CYLINDER LINER REMOVER A-55 3 56 5-8840-2220-0 CYLINDER LINER REMOVER ANKLE A-56 2 57 9-8523-2557-0 CYLINDER LINER REMOVER ANKLE A-57 3 58 5-8531-7002-0 COMPRESSION GAUGE ADAPTER A-58 1 59 5-8840-2360-0 REAR OIL SEAL REMOVER A-59 1 60 8-9439-6818-0 CRANKSHAFT GEAR REMOVER A-60 1 MANUAL TRANSMISSION (N SERIES) 61 5-8840-2112-0 COUNTERSHAFT BEARING REMOVER A-61 1 62 9-8529-2201-0 SPRING PIN REMOVER A-62 1 63 5-8840-2045-0 ANTI LASH PLATE INSTALLER A-63 1 64 5-8840-2342-0 MAIN SHAFT BEAREING REMOVER A-64 1 65 5-8840-2242-0 REAR COVER OIL SEAL INSTALLER A-65 1 66 5-8840-2344-0 BOLT & NUT A-66 2 67 5-8840-2343-0 BEARING REMOVER A-67 1 CLUTCH (N SERIES) 68 5-8840-2240-0 CLUTCH PILOT ALIGNER A-68 1 69 5-8840-0256-0 UPPER LINK BUSHING REMOVER & INST. B-1 1 BRAKE (TBR 54-541) POWER STEERING PUMP OIL SEAL INST. 70 5-8840-2003-0 AXLE SHAFT BEARING NUT REMOVER & INST. B-2 1 REAR AXLE (TBR 54-541) 71 9-8522-1164-0 SIDE BEARING INSTALLER B-3 1 72 9-8522-1272-0 AXLE CASE OIL SEAL INSTALLER B-4 1 73 5-8840-0015-0 SEPARATOR B-5 1 FRONT AXLE (TBR 54-541) BEARING REMOVER INSTALLER 74 9-8522-1141-0 OUTER BEARING OUTER RACE INSTALLER B-6 1 75 9-8522-1274-0 INNER BEARING OUTER RACE INSTALLER B-7 1 MANUAL TRANSMISSION (TBR 54-541) 76 5-8840-0353-0 MAIN SHAFT NUT WRENCH B-8 1 ENGINE (TBR 54-541) 77 5-8840-2061-0 TIMING GEAR CASE COVER OIL SEAL INST. B-9 1

81 78 5-8840-0086-0 CRANKSHAFT TIMING PULLEY REMOVER B-10 1 79 5-8840-2035-0 CRANKSHAFT & INJ.PUMP GEAR REMOVER B-11 1 80 5-8840-0201-0 OIL FILTER WRENCH (EURO 2) B-12 3 81 5-8840-2000-0 PILOT BEARING REMOVER B-13 2 CRANKSHAFT PILOT BEARING REMOVER 82 5-8840-2040-0 CYLINDER LINER INSTALLER B-14 1 83 9-8523-1423-0 VALVE SPRING COMPRESSOR B-15 2 84 9-8523-1212-0 VALVE GUIDE REPLACER B-16 1 85 5-8522-0024-0 CRANKSHAFT TIMING PULLEY INSTALLER B-17 1 CRANKSHAFT PILOT BEARING INSTALLER 86 5-8840-9018-0 PISTON RING REMOVER B-18 1 AUTOMATIC TRANSMISSION (TBR 54-541) 87 5-8840-0091-0 HOLDING FIXTURE B-19 1 88 5-8840-0123-0 OIL PUMP OIL SEAL INSTALLER B-20 1 89 5-8840-0254-0 SPRING COMPRESSOR (SNAP RING) B-21 1 90 5-8840-0092-0 PUMP ASSEMBLY B-22 1 91 5-8840-0352-0 MANUAL VALVE SHAFT OIL SEAL INSTALLER B-23 1 92 5-8840-0350-0 OIL PUMP ALIGNMENT TOOL B-24 1 93 5-8840-0351-0 O/D CASE GUIDE BOLT B-25 1 94 5-8840-2168-0 ONE WAY CLUTCH TESTING TOOLS TORQUE CONVERTER B-26 1 95 NPN NEUTRAL START SWITCH SETTING GUIDE B-27 1 96 NPN OIL PRESSURE ADAPTER B-28 1 97 5-8522-0050-0 OIL SEAL INSTALLER B-29 1 98 9-9523-1818-0 CAMSHAFT BEARING REMOVER &INSTALLER B-30 2 99 9-8840-2041-0 CYLINDER LINER REMOVER ANKLE B-31 2 100 9-8523-1169-0 CYLINDER LINER REMOVER ANKLE B-32 2 101 5-8840-2047-0 DRIVE PINION OIL SEAL INSTALLER B-33 1 102 9-8522-1269-0 BEARING HOLDER SEAL INSTALLER B-34 1 103 - WATER SEPARATOR WRENCH B-35 1 104 9-8521-2504-0 TIMING PULLEY HOUSING OIL SEAL INST. B-36 1 105 9-8521-2303-0 OUTPUT BEARING INSTALLER B-37 1

82 106 9-8521-0074-0 CRANKSHAFT TIMING GEAR REMOVER B-38 1 107 9-8522-1606-0 GRIP B-39 1 108 9-8522-1148-0 GRIP B-40 1 109 5-8840-2019-0 TIE ROD ARM AND KNUCKLE INST. B-41 1 110 9-8522-1607-0 DRIVE PINION AND REAR HUB OIL SEAL INSTALLER B-42 1 111 9-8522-1609-0 REAR HUB INNER BEARING OUTER RACE INSTALLER B-43 1 112 9-8522-1613-0 FINAL PINION LINER BEARING OUTER RACE INSTALLER B-44 1 113 9-8522-0002-0 VALUE GUIGE REPLACER B-45 1 114 9-8522-0035-0 VALUE GUIGE REPLACER B-46 1 115 5-8840-2042-0 BEARING REMOVER ASM. B-47 1 116 9-8522-1615-0 MAINSHAFT REAR BEARING INSTALLER B-48 2 117 BETA UNIVERSAL PULER / BEARING REMOVER B-49 1 118 9-8511-1106-0 AXLE SHAFT BEARING NUT WRENCH B-50 1 119 5-8840-0266-0 ANGLE GAUGE B-51 1 120 9-8522-1603-0 DUMMY PINION SHAFT B-52 1 121 9-8521-2110-0 DRIVE PINION HOLDING WRENCH B-53 1 122 9-8524-1607-0 DRIVE PINION AND REAR HUB OIL SEAL INSTALLER B-54 1 123 105101 SPRING SKILL B-55 4 124 105102 OBENG MAGNET B-56 4 125 105103 OIL FILTER WRENCH (52) B-57 3 126 105104 SHOCK 36 BESAR B-58 1 127 105105 SHOCK 38 BESAR B-59 1 128 105106 SHOCK 41 BESAR B-60 1 129 105107 SHOCK 46 BESAR B-61 1 130 105108 SHOCK 50 BESAR B-62 1 131 105109 SHOCK 54 BESAR B-63 1 132 105110 SHOCK 55 BESAR B-64 1 133 105111 SHOCK 60 BESAR B-65 1 134 105112 SHOCK 63 BESAR B-66 1 135 105113 SHOCK 21 KECIL B-67 1 136 105114 SHOCK 23 KECIL B-68 2 137 105115 SHOCK 23 BESAR B-69 1 138 105116 SHOCK 24 BESAR B-70 1 139 105117 SHOCK 17 PANJANG B-71 1 140 105118 SHOCK 19 PANJANG B-72 1 141 105119 SHOCK 21 PANJANG B-73 1

83 142 105120 SHOCK 30 KECIL B-74 1 143 105121 SHOCK 32 KECIL B-75 2 144 105122 TORSI KECIL B-76 1 145 105123 TORSI SEDANG B-77 2 146 105124 SLIDING HAMER KECIL B-78 1 147 105125 KUNCI PIPA KECIL B-79 1 148 105126 KUNCI PIPA SEDANG B-80 1 149 105127 KUNCI RING 30-32 B-81 2 150 105128 KUNCI PAS RING 32 B-82 1 151 105129 KUNCI PAS RING 30 B-83 2 152 5-8840-0161-0 CRANKSHAFT TIMING PULLEY FIXING WRENCH B-84 1 153 1-8522-1025-0 RING PISTON EXPANDER B-85 2 154 105139 AIR GUN B-86 5 155 1105-910 RADIATOR CUP TESTER B-87 2 156 5-8840-2225-0 OIL SEAL TOOL KIT B-88 4 157 5-8840-2359-0 CRANKSHAFT OIL SEAL INSTALLER B-89 1 158 5-8840-2357-0 CRANKSHAFT OIL SEAL INSTALLER B-90 2 159 1-8522-0053-0 CRANKSHAFT OIL SEAL INSTALLER B-91 1 160 8-9425-0889-0 CYLINDER LINER INSTALLER B-92 2 161 9-8522-2554-0 CYLINDER LINER INSTALLER B-93 2 162 SLIDING HAMER BESAR B-94 1 163 105140 VERNIER CALIPER C1-1 2 164 105141 MICROMETER C1-2 6 165 105142 MICROMETER HEAD C1-3 2 166 105143 DIAL INDICATOR STAND C1-4 3 167 105144 DIAL INDICATOR C1-5 4 168 105145 TERMOMETER C1-6 1 169 105146 WATER PAS C1-7 1 170 105147 HAIR DRYER C1-8 1 171 105148 GLUE GUN C1-9 1 172 105149 SCREW PLAT SET C1-10 1 173 105150 CYLINDER BORE GAUGE C1-11 1 174 105151 AVO METER C1-12 2 175 105152 STEMPING ANGKA & HURUF C1-13 1 176 105153 SIKAT KAWAT C2-1 5 177 105154 PALU PLASTIK / KARET C2-2 2

84 178 105155 GERINDA TANGAN ANGIN C2-3 1 179 105156 BOR TRANGAN ANGIN C2-4 1 180 105157 MATA BOR (1 SET) C2-5 1 181 105158 PAHAT C2-6 4 182 105159 KIKIR C2-7 10 183 105160 OBENG + PANJANG C3-1 1 184 105161 KUNCI L BINTANG (1 SET) C3-2 1 185 105161 SOLDER C3-3 2 186 105162 HYDROMETER C3-4 1 187 105163 CENTER CLUTCH C3-5 3 188 105164 PEMOTONG KABEL C3-6 1 189 105165 GUNTING SENG C3-6 1 190 105166 KUNCI INGGRIS C3-7 1 191 105167 ADAPTOR SHOCK C3-7 3 192 105168 IMPACT C4-1 1 193 105168 IMPACT C4-2 1 194 105168 IMPACT C4-3 1 195 105168 IMPACT C4-4 1 196 105168 IMPACT C4-5 3 197 105169 IMPACT TIMING GEAR C4-6 1 198 105170 BOR TANGAN LISTRIK C4-7 1 199 105171 COMPRESSION TESTER C5-1 6 200 105172 GERINDA TANGAN LISTRIK C5-2 1 201 105173 KABEL JUMPER C5-3 1 202 - SARUNG TANGAN (APD) C5-4 2 203 105174 PIPA / BESI PANJANG / LINGGIS C6-1

85 Lampiran 3 Tabel. data survei kuisioner kepuasan mekanik terhadap perubahan yang terjadi. Penilaian Jumlah % Tidak puas 0 0 % Kurang puas 0 0 % Puas 13 100 % Sangat puas 0 0 % Jumlah 14 12 10 8 6 Jumlah 4 2 0 Tidak puas Kurang puas Puas Sangat puas Grafik 5.1 Kepuasan mekanik terhadap perubahan yang terjadi

Kuisioner kepuasan perubahan system peminjaman SST 86

LAMPIRAN KUISIONER MENCARI PENYEBAB MASALAH

Kuisioner kepuasan perubahan system peminjaman SST

NO Penyebab Jumlah penilaian 1 Proses peminjaman SST/equipmqnt yang lama 63 2 Mekanik menunggu spare part 54 3 Peralatan kerja yang kurang atau rusak 43 4 Waktu membersihkan stall 26 5 Pengetahuan eknisi yang kurang 24

Penilaian Jumlah % Tidak puas 0 0% Kurang puas 0 0% Puas 13 100% Sangat puas 0 0% Jumlah 14 12 10 8 6 4 2 0 Tidak puas Kurang puas Puas Sangat puas Jumlah

NO. NAMA MEKANIK Faktor Penyabab 1 2 3 4 5 1 Andri 4 2 1 1 5 2 Denny 4 4 1 4 5 3 Eko 5 3 4 1 4 4 Fahrul 4 4 1 3 5 5 Handi 5 3 3 1 4 6 Hery 4 3 3 1 5 7 Mujilan 4 3 3 1 5 8 Montes 4 4 1 4 5 9 Nanang 4 3 1 1 5 10 Patikwan 4 4 1 2 5 11 Ridwan 4 3 2 2 5 12 Supri 4 4 1 3 5 13 Sandy 4 3 4 1 5 jumlah 54 43 26 24 63