ABSTRACT CONTROL DILIVERY SERVICES ROLE IN INCREASE SALES SUPPORT SERVICES (CASE STUDY PT POS INDONESIA, PERSERO BANDUNG)
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- Johan Gunardi
- 6 tahun lalu
- Tontonan:
Transkripsi
1 ABSTRACT CONTROL DILIVERY SERVICES ROLE IN INCREASE SALES SUPPORT SERVICES (CASE STUDY PT POS INDONESIA, PERSERO BANDUNG) The company s goal is to get sufficient profit, in services sector, company s profit is obtained from the number of consumers who use the services. A delivery service is one of the services required by today s society. Delivery sales activity is an activity that is closely linked to company s profits, with the control system of sales services is expected to increase the sales of the company s delivery services. The author conducted research on PT Pos Indonesia (Persero) Bandung. This study was aimed to determine the implementation of delivery service control and to determine the role of delivery service control in conjunction with service improvement. Researcher took samples of employees and manager of PT Pos Indonesia, in Bandung branch. During hypothesis testing by using descriptive analysis, is to compare observation result with predefined indicator and statistical analysis. The results include a summary of the results of the questionnaire with average percentage of delivery service control and the average percentage of sales service increase, as well as analysis reports increased sales letter and packages over the years 2010,2011, and The conclusion that can be drawn from this study is the control of sales delivery service plays an important role in supporting the increase of sales services. Keywords: control, control of sales dilivery service, increase of sales service. vii
2 ABSTRAK PERAN PENGENDALIAN PENJUALAN JASA PENGIRIMAN DALAM MENUNJANG PENINGKATAN PENJUALAN JASA (STUDI KASUS PT POS INDONESIA, PERSERO BANDUNG) Tujuan perusahaan adalah mendapatkan laba yang memadai, dalam sektor jasa keuntungan perusahaan diperolah dari banyaknya konsumen yang menggunakan jasa tersebut. Jasa pengiriman merupakan salah satu jasa yang dibutuhkan oleh masyarakat sekarang ini. Aktivitas penjualan jasa pengiriman merupakan aktivitas yang berhubungan erat dengan keuntungan perusahaan, dengan adanya sistem pengendalian penjualan jasa diharapkan mampu meningkatkan penjualan jasa pengiriman pada perusahaan. Penulis melakukan penelitian pada PT Pos Indonesia (Persero) Bandung. Penelitian ini dilakukan bertujuan untuk mengetahui pelaksanaan pengendalian penjualan jasa pengiriman yang dilakukan dan untuk mengetahui peranan pengendalian penjualan jasa pengiriman dalam menunjang peningkatan jasa. Peneliti mengambil sampel dari karyawan dan manager PT Pos Indonesia cabang Bandung. Dalam pengujian hipotesis menggunakan analisis deskriptif, yaitu membandingkan hasil observasi dengan indikator yang sudah ditetapkan dan analisis statistic. Hasil penelitian mencakup rangkuman hasil kuesioner dengan persentase rata-rata pengendalian penjualan jasa pengiriman dan persentase rata-rata peningkatan penjualan jasa, serta analisis peningkatan laporan penjualan surat dan paket selama tahun 2010,2011 dan Kesimpulan yang dapat ditarik dari penelitian ini adalah pengendalian penjualan jasa pengiriman sangat berperan dalam menunjang peningkatan penjualan jasa. Kata kunci: pengendalian, pengendalian penjualan jasa pengiriman, peningkatan penjualan jasa.
3 DAFTAR ISI Halaman KATA PENGANTAR... iv ABSTRACT... vii ABSTRAK... viii DAFTAR ISI... ix DAFTAR GAMBAR... xiii DAFTAR TABEL... xiv DAFTAR LAMPIRAN... xv BAB I PENDAHULUAN Latar Belakang Penelitian Identifikasi Masalah Tujuan Penelitian Kegunaan Penelitian... 4 BAB II KAJIAN PUSTAKA, KERANGKA PEMIKIRAN, DAN PENGEMBANGAN HIPOTESIS Pengertian Peranan Pengendalian Pengertian Pengendalian Tujuan pengendalian... 7
4 2.2.3 Fungsi Pengendalian Langkah-Langkah Pengendalian Proses Pengendalian Jenis-Jenis Pengendalian Penjualan Pengertian Penjualan Tujuan Penjualan Jenis-Jenis Penjualan Faktor-Faktor yang Mempengaruhi Kegiatan Penjualan Tahap-Tahap Penjualan Proses Perencanaan Penjualan Pengertian Perencanaan Penjualan Tujuan Perencanaan Penjualan Perusahaan Jasa Pengertian Jasa Karakteristik Perusahaan Jasa Pengertian Pengendalian Penjualan Analisa Penjualan Standar Penjualan Kuota Penjualan Sebagai Standar Laporan Penjualan Pengendalian Penjualan dalam Perusahaan Jasa... 36
5 2.6 Hubungan Pengendalian Penjualan dalam Peningkatan Penjualan di Perusahaan Jasa Pengiriman Kerangka Pemikiran Penelitian Pengembangan Hipotesis BAB III OBJEK DAN METODE PENELITIAN Objek Penelitian Metode Penelitian Teknik Pengumpulan Data Operasional Variabel Teknik Analisa Data dan Pengujian Hipotesis BAB IV HASIL PENELITIAN DAN PEMBAHASAN Gambaran Umum Perusahaan Riwayat Singkat Perusahaan Visi,Misi, dan Motto Perusahaan Tujuan PT Pos Indonesia (Persero) Struktur Organisasi PT Pos Indonesia (Persero) Logo PT Pos Indonesia (Persero) Penjualan Surat dan Paket Struktur Organisasi dan Tugas Divisi Penjualan Surat dan Paket PT Pos Indonesia (Persero) Bandung Pembahasan Penelitian Hasil Jawaban Kuesioner... 63
6 4.5.1 Pengendalian Penjualan Jasa Pengiriman Peningkatan Penjualan Jasa Analisa Data Pengujian Hipotesis Peningkatan Penjualan PT Pos Indonesia (Persero) Bandung Tarif Layanan Surat dan Paket Penjualan dalam Rupiah BAB V KESIMPULAN DAN SARAN Kesimpulan Saran DAFTAR PUSTAKA LAMPIRAN... 85
7 DAFTAR TABEL Halaman Tabel 3.1: Indikator Variabel dan Skala Pengukuran Tabel 4.1 : Hasil Pengolahan Kuesioner: Pengendalian Jasa Pengiriman Tabel 4.2: Hasil Pengolahan Kuesioner: Peningkatan Penjualan Tabel 4.3: Menetapkan Perencanaan/Anggaran Penjualan Tabel 4.4: Pelaksanaan Pengukuran Tabel 4.5: Membandingkan Hasil Pengukuran dengan Tolok Ukur yang Ditetapkan Tabel 4.6: Analisa Sebab-Sebab Penyimpangan Tabel 4.7: Melakukan Tindakan Koreksi Tabel 4.8: Peningkatan Penjualan dalam Jumlah Paket Tabel 4.9: Peningkatan Penjualan Pengiriman dalam Jumlah Rupiah Tabel 4.10: Tabel Kesimpulan Tabel 4.11: Pencapaian Target Penjualan Jasa dari Tahun
8 DAFTAR GAMBAR Halaman Gambar 2.1: Elemen-Elemen Proses Pengendalian Gambar 2.2: RerangkaPemikiran Gambar 4.1: StrukturOrganisasi PT Pos Indonesia (Persero) Gambar 4.2: Logo PT Pos Indonesia (Persero) Gambar 4.3: StrukturOrganisasiDivisPenjualan PT Pos Indonesia (Persero) Bandung... 61
9 DAFTAR LAMPIRAN Halaman LAMPIRAN A Pertanyaan Kuesioner LAMPIRAN B Hasil Pengolahan Data Kuesioner LAMPIRAN C Surat Keterangan LAMPIRAN D Berita Acara Bimbingan... 97
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ABSTRAK Dengan semakin meningkatnya jumlah produsen di bidang sektor industri makanan khususnya kue kering/snack, PT. Kelinci merasa bahwa semakin tahun persaingan semakin tahun semakin meningkat. Oleh
ABSTRAK. semua ditentukan oleh kualitas dari sumber daya manusia yang terdapat di suatu perusahaan
ABSTRAK Dalam suatu organisasi atau perusahaan sumber daya manusia merupakan elemen penting, yang perannya sebagai penggerak pemasaran, operasional, finansial. Akan tetapi itu semua ditentukan oleh kualitas
ABSTRACT. Key Words: Total Quality Management, financial performance, return on assets, champion. Universitas Kristen Maranatha
ABSTRACT In an increasingly competitive business environment, every company is required to be able to participate in the competition, including manufacturing companies. Customer satisfaction and product
ABSTRACT. Key words: Calculation PPh 21, Nett Method, Gross-up Method, Profit, Corporate Tax Savings.
ABSTRACT Companies are required to calculate, pay employee income taxes and company income taxes. Income tax which paid by company (Nett Method), can t deduct from gross profit of the company. With the
ABSTRACT. Keywords: tax planning, income tax payable.
ABSTRACT One of the largest state revenue comes from tax, but Indonesia s self assessment system makes taxpayers use a variety of ways to avoid taxes, especially income tax. Tax planning can be one solution
ABSTRACT. Analysis of Influence of Promotion Costs To Sales Volumes in CV. Agung Mas Motor Sukabumi
ABSTRACT Analysis of Influence of Promotion Costs To Sales Volumes in CV. Agung Mas Motor Sukabumi The aim of this research was to determine how much influence the cost of the promotion to sales volume.
ABSTRACT. Keywords: Budgeting, Variance, Controlling, Performance. vii. Universitas Kristen Maranatha
ABSTRACT Along with globalization era, each company is asked to preserve their company existence. Appearances of competitor in business activity make treat to company existence. Base on this situation
ABSTRACT. Key Words : cost of distribution channels, cost of personal selling, sales volume. Universitas Kristen Maranatha
ABSTRACT As we know at this present moment of competition in the business world becomes more complex. This competition requires companies to be able to provide a distinct advantage. Given the very tight
ABSTRACT. viii. Universitas Kristen Maranatha
ABSTRACT Companies that will win the competition in a market segment should be able to reach the level of quality, not just the quality of its products, but quality viewed from all aspect. This can be
ABSTRACT. Keywords : internal cash control, cash receipts, petty cash receipts, and petty cash payment. Universitas Kristen Maranatha
ABSTRACT The author explains the problem about whether the internal cash control has been sufficient enough in the case of PT Pupuk Sriwidjaja. Has the cash management been effective and has the internal
ABSTRACT. Key words: intern controls, effectiveness, procedures, sales
ABSTRACT This study aims to determine the effect on the effectiveness of internal control procedures for the sale of the company X in the city of Bandung. In conducting this research, the author uses descriptive
ABSTRACT. The role of Internal Audit on Corporate Management Obedience
ABSTRACT The role of Internal Audit on Corporate Management Obedience Activity of internal control is one important activity within the company because it is a control activities within the company, especially
ABSTRACT. Keyword: management accounting control system, horizontal control, and team performance. vii. Universitas Kristen Maranatha
ABSTRACT The health care sector provides many challenges for academics, one of these is related to issues of control in hospital. The researcher distinguish between horizontal and vertical control. Horizontal
ABSTRACT. Keywords: The effectiveness, internal control, finished goods inventory
ABSTRACT For PT. LAJ inventories are assets that contain material value. Finished goods inventory control is important because it has an impact on the company's growth. Finished goods which are too large
ABSTRACT. viii. Universitas Kristen Maranatha
ABSTRACT This research is sterssed to the financial statements analysis ability in decision making for giving credit. Credit is one at the principal activities of bank, from giving credit activities bank
THE ROLE OF INTERNAL AUDIT IN THE PREVENTION OF FRAUD
ABSTRACT THE ROLE OF INTERNAL AUDIT IN THE PREVENTION OF FRAUD (A case study on PT. Gracia Invensys Jakarta) A company can work well if have good management. It can be seen from a good control so the control
ABSTRACT. Keywords: Electronic Data Processing System, data processing sales, and accruracy of preparation financial statements.
ABSTRACT Development and technological advances lead to competition between the business world who is for competitive. Companies are required to follow the progress of technologi in its operation in order
ABSTRACT EFFECT OF EMPLOYEES COMPETENCE AND COMPANY PHYSICAL WORK ENVIRONMENT ON THE PERFORMANCE OF EMPLOYEES
ABSTRACT EFFECT OF EMPLOYEES COMPETENCE AND COMPANY PHYSICAL WORK ENVIRONMENT ON THE PERFORMANCE OF EMPLOYEES This study to examine the effect of employees competence and physical work on the performance
Abstrak. Kata kunci: Sistem informasi akuntansi penjualan, aktivitas penjualan. Universitas Kristen Maranatha
Abstrak Pada dasarnya kegiatan penjualan diperusahaan dipandang sebagai kegiatan yang sangat penting karena secara langsung dapat mempengaruhi kelangsungan hidup perusahaan. Sistem informasi akuntansi
ABSTRAK PERANAN AUDIT OPERASIONAL DALAM MENINGKATKAN EFEKTIVITAS PENJUALAN (STUDI KASUS PADA CV PUTRA SEJATI)
ABSTRAK PERANAN AUDIT OPERASIONAL DALAM MENINGKATKAN EFEKTIVITAS PENJUALAN (STUDI KASUS PADA CV PUTRA SEJATI) Kemajuan industri di Indonesia semakin pesat, sebagai contoh adalah maraknya kemunculan industri
ABSTRAK. Kata Kunci: employee engagement, kepuasan kerja, minat keluar karyawan.
ABSTRAK Peneliti bermaksud untuk melakukan penelitian dengan judul Pengaruh employee engagement terhadap kepuasan kerja dan keinginan keluar pada karyawan BNI cabang Asia Afrika, Bandung. Tujuan penelitian
ANALISIS KUALITAS PELAYANAN TAKSI DI PURWOKERTO BERDASARKAN PERSEPSI PENUMPANG TUGAS AKHIR
ANALISIS KUALITAS PELAYANAN TAKSI DI PURWOKERTO BERDASARKAN PERSEPSI PENUMPANG TUGAS AKHIR Disusun Guna Melengkapi Persyaratan Untuk Memperoleh Derajat Sarjana Teknik Program Studi Teknik Sipil Fakultas
ABSTRACT. Keywords: Balanced Scorecard, employee performance. viii. Universitas Kristen Maranatha
ABSTRACT Balanced Scorecard (BSC) is a performance measurement system that not only measure performance through the financial perspective, but through nonfinancial perspective as well. Balanced Scorecard
ABSTRACT. Keywords: cost of quality, profitability. vii. Universitas Kristen Maranatha
ABSTRACT The purpose of this research to identify how much the influence of cost quality to company profitability. The development of industry and business, recently turned to the policy of how a product
DAFTAR ISI. JUDUL BAGIAN DALAM... i. LEMBAR PENGESAHAN... ii. ABSTRAK... iii. ABSTRACT... iv. KATA PENGANTAR... v. DAFTAR ISI...
DAFTAR ISI JUDUL BAGIAN DALAM... i LEMBAR PENGESAHAN... ii ABSTRAK... iii ABSTRACT... iv KATA PENGANTAR... v DAFTAR ISI... viii DAFTAR TABEL... xii DAFTAR GAMBAR... xiii DAFTAR LAMPIRAN... xiv BAB I PENDAHULUAN...
ABSTRACT. Keywords: Giving NPWP by Employer. vii. Universitas Kristen Maranatha
ABSTRACT Tax is one important source of state revenues to finance sustainable development. In finance the government's sustainable development requires huge funds. Therefore, the government in this case
KONSELING KELOMPOK TEKNIK MODELING
KONSELING KELOMPOK TEKNIK MODELING DALAM MENGATASI PENGGUNAAN ASESORIS YANG BERLEBIHAN SISWA KELAS VIII SMP 2 KALIWUNGU KUDUS TAHUN PELAJARAN 2014/2015 Oleh DESY NOFIA ANGGRAINI NIM 201131137 PROGRAM STUDI
Keywords: Information Systems Salaries and Wages, Salaries and Wages Accuracy
ABSTRACT Payroll and remuneration systems is one of the largest and most important component in the accounting information system. Payroll and wage system must be designed to comply with government regulations
ABSTRAK. Kata Kunci: Koreksi Fiskal dan Penghasilan Kena Pajak. vii. Universitas Kristen Maranatha
ABSTRAK Koreksi fiskal dengan penyesuaian laporan keuangan komersial yang telah disusun oleh wajib pajak dengan ketentuan peraturan perundang-undangan perpajakan. Dalam koreksi tersebut muncul perbedaan
ABSTRAK. Kata-kata kunci: Audit Operasional, Kualitas Pelayanan Karyawan Bagian Frontliner.
ABSTRAK Penelitian ini menjelaskan tentang Peranan Auditor Operasional Dalam Meningkatkan Kualitas Pelayanan Karyawan Bagian Frontliner: Studi Kasus Pada Bank BJB Kantor Cabang Pembantu Gedung Sate. Pelaksanaan
ABSTRACT. Key words: sales budget, sales effectiveness, and going concern. vii. Universitas Kristen Maranatha
ABSTRACT The sales of company is core of the income that company can rely on for the going concern of the company. One of the tools that can be use to achieve goal of sales in every operation period company
ABSTRACT. Performance is the result obtained by an organization, whether the organization is
i ABSTRACT Performance is the result obtained by an organization, whether the organization is profit oriented and nonprofit oriented during a specific period. Good performance can describe a stable company
PELAKSANAAN TABUNGAN HAJI DI PT BANK PEMBANGUNAN DAERAH JAWA TIMUR KANTOR CABANG GRESIK
PELAKSANAAN TABUNGAN HAJI DI PT BANK PEMBANGUNAN DAERAH JAWA TIMUR KANTOR CABANG GRESIK TUGAS AKHIR Diajukan untuk Memenuhi Salah Satu Syarat Penyelesaian Program Pendidikan Diploma III Jurusan Manajemen