DAFTAR ISI Halaman ABSTRAK... vii KATA PENGANTAR...viii DAFTAR ISI... x DAFTAR TABEL... xv DAFTAR GAMBAR... xix DAFTAR LAMPIRAN...xxiii BAB I PENDAHULUAN... 1 1.1 Latar Belakang Masalah... 1 1.2 Perumusan Masalah... 3 1.3 Pembatasan Masalah... 3 1.4 Tujuan... 4 1.5 Manfaat... 4 1.6 Sistematika Penulisan... 6 BAB II LANDASAN TEORI... 8 2.1 Hotel... 8 2.1.1 Tipe Hotel... 9 2.1.2 Operasional Hotel Secara Umum... 9 2.1.3 Front Office... 12 2.1.4 House Keeping... 14 2.1.5 Food & Beverage... 14 2.1.6 Travel Agent... 15 2.2 Administrasi Hotel Pada New Cahaya Hotel... 17 x
2.3 Sistem Informasi... 18 2.4 Quality Of Information... 20 2.4.1 Time Dimension... 21 2.4.2 Content Dimension... 21 2.4.3 Form Dimension... 22 2.4.4 Additional Characteristics...22 2.5 Sistem Administrasi... 23 2.6 Konsep Basis Data... 24 2.7 Software Engineering Body of Knowledge... 25 2.7.1 Requirements... 26 2.7.2 Desain... 27 2.7.3 Construction... 28 2.8 Bahasa Pemrograman PHP... 29 2.9 Database MySQL... 29 2.10 Testing dan Implementasi... 30 BAB III ANALISIS DAN PERANCANGAN SISTEM... 31 3.1 Identifikasi Masalah dan Analisis Permasalahan... 31 3.1.1 Alur Sistem Reservasi Saat Ini... 36 3.1.2 Alur Sistem Check In Saat Ini... 37 3.1.3 Alur Sistem Airport Shuttle Services Saat ini... 40 3.1.4 Alur Sistem Mencatat Log Book Saat ini... 41 3.1.5 Alur Sistem Welcome / Evening Drink Services Saat ini... 43 3.1.6 Alur Sistem Breakfast Services Saat ini... 44 xi
3.1.7 Alur Sistem Wake Up Call Services Saat ini... 45 3.1.8 Alur Sistem Restaurant Sales Saat ini... 46 3.1.9 Alur Sistem Drugstore Sales Saat ini... 47 3.1.10 Alur Sistem F&B Audit Saat ini... 49 3.1.11 Alur Sistem Laundry Services Saat ini... 50 3.1.12 Alur Sistem Night Audit Saat ini... 52 3.1.13 Alur Sistem Check Out Saat ini... 54 3.1.14 Alur Sistem Room Maintenance Saat ini... 57 3.1.15 Alur Sistem Minibar & Rooms Charge Reporting Saat ini. 58 3.1.16 Alur Sistem HK Rooms Reporting Saat ini... 60 3.1.17 Alur Sistem Bill Audit & Monthly Summary Reporting Saat ini... 62 3.2 Permasalahan... 65 3.2.1 Analisis Pada Alur Sistem Reservation... 65 3.2.2 Analisis Pada Alur Sistem Check In... 66 3.2.3 Analisis Pada Alur Sistem Airport Shuttle Services... 66 3.2.4 Analisis Pada Alur Sistem Pencatatan Log Book... 66 3.2.5 Analisis Pada Alur Sistem Welcome / Evening Drink... 67 3.2.6 Analisis Pada Alur Sistem Breakfast Order... 67 3.2.7 Analisis Pada Alur Sistem Wake Up Call Services... 67 3.2.8 Analisis Pada Alur Sistem Restaurant Sales... 68 3.2.9 Analisis Pada Alur Sistem Drugstore Sales... 68 3.2.10 Analisis Pada Alur Sistem F&B Audit... 68 3.2.11 Analisis Pada Alur Sistem Laundry Services... 69 xii
3.2.12 Analisis Pada Alur Sistem Night Audit... 69 3.2.13 Analisis Pada Alur Sistem Check Out... 69 3.2.14 Analisis Pada Alur Sistem Room Maintenance... 70 3.2.15 Analisis Pada Alur Sistem Mini Bar & Rooms Charge Reporting... 70 3.2.11 Analisis Pada Alur Sistem HK Rooms Reporting... 70 3.2.12 Analisis Pada Alur Sistem Bill Audit & Monthly Summary Reporting... 71 3.3 Solusi Permasalahan... 71 3.3.1 Kebutuhan Perangkat Lunak (Software Requirement)... 72 3.3.2 Desain Sistem (Software Design)...143 3.3.3 Context Diagram...168 3.3.4 HIPO...170 3.3.5 Data Flow Diagram...175 3.3.6 Entity Relationship Diagram...188 3.3.7 Struktur Basis Data...190 3.3.8 Interface Design...210 3.3.9 Desain Arsitektur Jaringan...218 BAB IV IMPLEMENTASI DAN EVALUASI...220 4.1 Implementasi...220 4.2 Penjelasan Penggunaan Aplikasi...220 4.2.1 Halaman Utama...221 4.2.2 Form Master...222 4.2.3 Transaction Form...226 xiii
4.2.4 Report...234 4.3 Uji Coba Fungsional dan Uji Coba Non-Fungsional...237 4.3.1 Uji Coba Fungsional Pada Front Office...238 4.3.2 Uji Coba Fungsional Pada Food & Beverage...245 4.3.3 Uji Coba Fungsional Pada House Keeping...247 4.3.4 Uji Coba Fungsional Pada Accounting...248 4.3.5 Uji Coba Fungsional Pada Operational Manager...248 4.3.6 Uji Coba Non-Fungsional...249 4.4 Evaluasi Sistem...253 4.4.1 Evaluasi Sistem Terhadap Stakeholder...254 4.4.2 Pembahasan...267 BAB V PENUTUP...269 5.1 Kesimpulan...269 5.2 Saran...269 DAFTAR PUSTAKA...270 BIODATA...271 LAMPIRAN...272 xiv
DAFTAR TABEL Halaman Tabel 1.1 Detail Permasalahan Berdasarkan Quality of Information... 2 Tabel 2.1 Deskripsi Proses Administrasi Hotel Pada New Cahaya Hotel... 18 Tabel 3.1 Proses Bisnis Berdasarkan Stakeholder... 32 Tabel 3.2 Penjelasan Alur Sistem Proses Reservasi... 37 Tabel 3.3 Penjelasan Alur Sistem Check In Saat Ini... 39 Tabel 3.4 Penjelasan Airport Shuttle Service Saat Ini... 41 Tabel 3.5 Penjelasan Alur Sistem Mencatat Look Book... 42 Tabel 3.6 Penjelasan Alur Sistem Welcome atau Evening Drink Service... 43 Tabel 3.7 Penjelasan Alur Sistem Breakfast Service... 44 Tabel 3.8 Penjelasan Alur Sistem Wake Up Call Services... 45 Tabel 3.9 Penjelasan Alur Sistem Restaurant Sales... 47 Tabel 3.10 Penjelasan Alur Sistem Dragstore Sales... 48 Tabel 3.11 Penjelasan Alur Sistem F&B Audit... 50 Tabel 3.12 Penjelasan Alur Sistem Welcome atau Evening Drink Sales... 52 Tabel 3.13 Penjelasan Alur Sistem Night Audit... 53 Tabel 3.14 Penjelasan Alur Sistem Check Out... 56 Tabel 3.15 Penjelasan Alur Sistem Rooms Maintenance... 58 Tabel 3.16 Penjelasan Alur Sistem Mini Bar & Rooms Charge Reporting... 59 Tabel 3.17 Penjelasan Alur Sistem HK Rooms Reporting... 61 Tabel 3.18 Penjelasan Alur Sistem Bill Audit & Monthly Summary Reporting. 63 Tabel 3.19 Room Rates... 73 Tabel 3.20 Nomor Kamar Dan Tipe Kamar... 73 xv
Tabel 3.21 Inventaris Kamar... 74 Tabel 3.22 Data Daftar Harga Inventaris Kamar... 75 Tabel 3.23 Status Kamar... 76 Tabel 3.24 Data Tamu... 76 Tabel 3.25 Data Menu Restaurant... 77 Tabel 3.26 Data Produk Dragstore... 78 Tabel 3.27 Data Menu Breakfast... 79 Tabel 3.28 Data Welcome atau Evening Drink... 80 Tabel 3.29 Data Service... 80 Tabel 3.30 Data Pengguna... 81 Tabel 3.31 Detail Kebutuhan Fungsi Reservasi... 86 Tabel 3.32 Detail Kebutuhan Fungsi Check In... 92 Tabel 3.33 Detail Kebutuhan Fungsi Create Guest Folio... 93 Tabel 3.34 Detail Kebutuhan Fungsi Add Detail Guest Folio... 95 Tabel 3.35 Detail Kebutuhan Fungsi Airport Shuttle Services... 97 Tabel 3.36 Detail Kebutuhan Fungsi Wake Up Call Services... 99 Tabel 3.37 Detail Kebutuhan Fungsi Night Audit...101 Tabel 3.38 Detail Kebutuhan Fungsi Check Out...106 Tabel 3.39 Detail Kebutuhan Fungsi Guest Folio Payment...108 Tabel 3.40 Detail Kebutuhan Fungsi Guest Folio Settlement...110 Tabel 3.41 Detail Kebutuhan Fungsi Welcome Atau Evening Drink...112 Tabel 3.42 Detail Kebutuhan Fungsi Breakfast Order...114 Tabel 3.43 Detail Kebutuhan Fungsi Restaurant Sales...116 xvi
Tabel 3.44 Detail Kebutuhan Fungsi Drugstore Sales...119 Tabel 3.45 Detail Kebutuhan Fungsi FB Reporting...121 Tabel 3.46 Detail Kebutuhan Fungsi Laundry Services...126 Tabel 3.47 Detail Kebutuhan Fungsi Snack Bar Sales...128 Tabel 3.48 Detail Kebutuhan Fungsi HK Rooms Maintenance...130 Tabel 3.49 Detail Kebutuhan Fungsi HK Reporting...132 Tabel 3.50 Detail Kebutuhan Fungsi Monthly Revenue Reporting...136 Tabel 3.51 Detail Kebutuhan Fungsi Managerial Reporting...141 Tabel 3.52 Proses Bisnis Berdasarkan Stakeholder Sesuai Sistem Baru...144 Tabel 3.53 Jabatan...190 Tabel 3.54 FB Type...190 Tabel 3.55 Rooms Status...191 Tabel 3.56 Service Type...191 Tabel 3.57 Extra Accomodation Type...191 Tabel 3.58 Company...192 Tabel 3.59 Karyawan...192 Tabel 3.60 Guest...193 Tabel 3.61 Guest Folio...193 Tabel 3.62 Detail Guest Folio...194 Tabel 3.63 FB...195 Tabel 3.64 Snack Bar...195 Tabel 3.65 Detail Breakfast...196 Tabel 3.66 Breakfast...196 xvii
Tabel 3.67 Detail FB Sales...197 Tabel 3.68 FB Sales...197 Tabel 3.69 Service...198 Tabel 3.70 Detail Laundry Service...199 Tabel 3.71 Laundry Service...199 Tabel 3.72 Airport Shuttle...200 Tabel 3.73 Extra Accomodation...201 Tabel 3.74 Rooms...201 Tabel 3.75 Wake Up Call...202 Tabel 3.76 Rooms Maintenance...202 Tabel 3.77 Check In...203 Tabel 3.78 Check Out...203 Tabel 3.79 Reservation...204 Tabel 3.80 Detail Reservation...204 Tabel 3.81 Payment...206 Tabel 3.82 Overtime...206 Tabel 3.83 Retur Payment...207 Tabel 3.84 Rooms Type...207 Tabel 3.85 Sales Type...208 Tabel 3.86 Breakfast Menu...208 Tabel 3.87 WE Drink...208 Tabel 3.88 Detail WE Drink...209 Tabel 3.89 Detail Snack Bar...209 xviii
Tabel 3.90 Tabel Spesifikasi Kebutuhan Perangkat Keras...219 Tabel 4.1 Penjelasan Form Login...221 Tabel 4.2 Penjelasan Form Rooms Availability...222 Tabel 4.3 Penjelasan Form Rooms Type...223 Tabel 4.4 Penjelasan Form Master Rooms...224 Tabel 4.5 Penjelasan Form Master Guest...225 Tabel 4.6 Penjelasan Form Master Company...225 Tabel 4.7 Penjelasan Form Reservation...227 Tabel 4.8 Penjelasan Form Group Reservation...227 Tabel 4.9 Penjelasan Form Reservation List...228 Tabel 4.10 Penjelasan Form Reservation Advance Payment...229 Tabel 4.11 Penjelasan Create Guest Folio...230 Tabel 4.12 Penjelasan Guest Folio List...231 Tabel 4.13 Penjelasan Expected Arrival...232 Tabel 4.14 Penjelasan Expected Depature...233 Tabel 4.15 Penjelasan Restaurant Sales...234 Tabel 4.16 Penjelasan Restaurant Sales Report...235 Tabel 4.17 Penjelasan Printview Checkin Report...236 Tabel 4.18 Penjelasan Printview Revenue Report...237 Tabel 4.19 Uji Coba Fungsional Reservation...238 Tabel 4.20 Uji Coba Fungsional Check In...240 Tabel 4.21 Uji Coba Fungsional Create Guest Folio...241 Tabel 4.22 Uji Coba Fungsional Add Detail Guest Folio...242 xix
Tabel 4.23 Uji Coba Fungsional Check Out...243 Tabel 4.24 Uji Coba Fungsional Guest Folio Payment...243 Tabel 4.25 Uji Coba Fungsional Guest Folio Settlement...244 Tabel 4.26 Uji Coba Fungsional Restaurant Sales...245 Tabel 4.27 Uji Coba Fungsional Drugstore Sales...246 Tabel 4.28 Uji Coba Fungsional House Keeping...247 Tabel 4.29 Uji Coba Fungsional Monthly Revenue Reporting...248 Tabel 4.30 Uji Coba Fungsional Managerial Reporting...248 Tabel 4.31 Uji Coba Non-Fungsional...249 Tabel 4.32 Uji Coba Fungsional Performance...252 Tabel 4.33 Perbandingan Performance Administrasi Reservasi...264 Tabel 4.34 Perbandingan Performance Administrasi Guest Folio...264 Tabel 4.35 Perbandingan Performance Administrasi Food & Beverages...265 Tabel 4.36 Perbandingan Performance Administrasi Room Maintenance...266 Tabel 4.37 Perbandingan Performance Monthly Revenue Reporting...266 Tabel 4.38 Perbandingan Performance Managerial Reporting...266 xx
DAFTAR GAMBAR Halaman Gambar 2.1 Administrasi Hotel Pada New Cahaya Hotel Saat Ini... 17 Gambar 3.1 Alur Sistem Saat Ini (Current System)... 35 Gambar 3.2 Alur Sistem Proses Reservasi... 36 Gambar 3.3 Alur Sistem Check In Saat ini... 38 Gambar 3.4 Alur Sistem Airport Shuttle Services Saat ini... 40 Gambar 3.5 Alur Sistem Mencatat Log Book... 42 Gambar 3.6 Alur Sistem Welcome atau Evening Drink Services... 43 Gambar 3.7 Alur Sistem Breakfast Services... 44 Gambar 3.8 Alur Sistem Wake Up Call Services... 45 Gambar 3.9 Alur Sistem Restaurant Sales... 46 Gambar 3.10 Alur Sistem Drugstore Sales... 48 Gambar 3.11 Alur Sistem F&B Audit... 49 Gambar 3.12 Alur Sistem Laundry Service... 51 Gambar 3.13 Alur Sistem Night Audit... 53 Gambar 3.14 Alur Sistem Check Out... 55 Gambar 3.15 Alur Sistem Rooms Maintenance... 57 Gambar 3.16 Alur Sistem Mini Bar & Rooms Charge Reporting... 58 Gambar 3.17 Alur Sistem HK Rooms Reporting... 60 Gambar 3.18 Alur Sistem Bill Audit & Monthly Summary Reporting... 62 Gambar 3.19 Alur Sistem Baru Reservasi...149 Gambar 3.20 Alur Sistem Check In...150 Gambar 3.21 Alur Sistem Create Guest Folio...151 xxi
Gambar 3.22 Alur Sistem Add Detail Guest Folio...151 Gambar 3.23 Alur Sistem Airport Shuttle Services...152 Gambar 3.24 Alur Sistem Wake Up Call...153 Gambar 3.25 Alur Sistem Night Audit...154 Gambar 3.26 Alur Sistem Check Out...155 Gambar 3.27 Alur Sistem Guest Folio Payment...156 Gambar 3.28 Alur Sistem Guest Folio Settlement...157 Gambar 3.29 Alur Sistem Welcome atau Evening Drink...158 Gambar 3.30 Alur Sistem Breakfast Order...159 Gambar 3.31 Alur Sistem Restaurant Sales...160 Gambar 3.32 Alur Sistem Drugstore Sales...161 Gambar 3.33 Alur Sistem F&B Reporting...162 Gambar 3.34 Alur Sistem Laundry Services...163 Gambar 3.35 Alur Sistem Snack Bar Sales...164 Gambar 3.36 Alur Sistem HK Rooms Maintenance...165 Gambar 3.37 Alur Sistem HK Reporting...166 Gambar 3.38 Alur Sistem Monthly Revenue Reporting...167 Gambar 3.39 Alur Sistem Manager Reporting...168 Gambar 3.40 Context Diagram...169 Gambar 3.41 Diagram HIPO...170 Gambar 3.42 Diagram HIPO Administrasi Front Office...171 Gambar 3.43 Diagram HIPO Administrasi Food & Beverage...172 Gambar 3.44 Diagram HIPO Administrasi House Keeping...173 xxii
Gambar 3.45 Diagram HIPO Accounting...174 Gambar 3.46 Diagram HIPO Operational Manager...175 Gambar 3.47 DFD Level 0...176 Gambar 3.48 DFD Level 1 Administrasi Front Office...177 Gambar 3.49 DFD Level 1 Administrasi Food & Beverage...178 Gambar 3.50 DFD Level 1 Administrasi House Keeping...179 Gambar 3.51 DFD Level 1 Administrasi Accounting Monthly Reporting...180 Gambar 3.52 DFD Level 1 Administrasi Managerial Reporting...180 Gambar 3.53 DFD Level 2 Reservation...181 Gambar 3.54 DFD Level 2 Check In...181 Gambar 3.55 DFD Level 2 Create Guest Folio...181 Gambar 3.56 DFD Level 2 Add Detail Guest Folio...182 Gambar 3.57 DFD Level 2 Airport Shuttle Services...182 Gambar 3.58 DFD Level 2 Night Audit...183 Gambar 3.59 DFD Level 2 Check Out...183 Gambar 3.60 DFD Level 2 Guest Folio Payment...184 Gambar 3.61 DFD Level 2 Guest Folio Settlement...184 Gambar 3.62 Gambar 3.63 DFD Level 2 Welcome Evening Drink...184 DFD Level 2 Breakfast Order...185 Gambar 3.64 DFD Level 2 Restaurant Sales...185 Gambar 3.65 DFD Level 2 Drugstore Sales...185 Gambar 3.66 DFD Level 2 FB Reporting...186 Gambar 3.67 DFD Level 2 Laundry Services...186 xxiii
Gambar 3.68 DFD Level 2 Snack Bar Sales...187 Gambar 3.69 DFD Level 2 Rooms Maintenance...187 Gambar 3.70 DFD Level 2 HK Reporting...187 Gambar 3.71 Conceptual Data Model(CDM)...188 Gambar 3.72 Physical Data Model(PDM)...189 Gambar 3.73 Master Rooms Type...210 Gambar 3.74 Add Data Rooms Type...210 Gambar 3.75 Edit Data Rooms Type...211 Gambar 3.76 Master Rooms...211 Gambar 3.77 Add Data Rooms...211 Gambar 3.78 Edit Data Rooms...212 Gambar 3.79 Master Guest...212 Gambar 3.80 Add Data Guest...212 Gambar 3.81 Edit Data Guest...213 Gambar 3.82 Single Reservation...213 Gambar 3.83 Reservation List...214 Gambar 3.84 Expected Arrival...214 Gambar 3.85 Expected Departure...214 Gambar 3.86 Hotel Bill...215 Gambar 3.87 Restaurant Receipt...215 Gambar 3.88 Check In Report...216 Gambar 3.89 Revenue Report...216 Gambar 3.90 Room Sales Report...217 xxiv
Gambar 3.91 Annual Occupancy Rate Report...217 Gambar 3.92 Desain Arsitektur Jaringan...218 Gambar 4.1 Form Login...222 Gambar 4.2 Rooms Availability...223 Gambar 4.3 Master Rooms Type...224 Gambar 4.4 Master Rooms...224 Gambar 4.5 Master Guest...224 Gambar 4.6 Master Company...225 Gambar 4.7 Single Reservation...226 Gambar 4.8 Group Reservation...227 Gambar 4.9 Reservation List...228 Gambar 4.10 Reservation Advance Payment...229 Gambar 4.11 Create Guest Folio...230 Gambar 4.12 Guest Folio List...231 Gambar 4.13 Expected Arrival...232 Gambar 4.14 Expected Departure...233 Gambar 4.15 Restaurant Sales...234 Gambar 4.16 Restaurant Sales Report...235 Gambar 4.17 Check In Report...236 Gambar 4.18 Revenue Report...237 Gambar 4.19 Pengelolaan Reservasi...255 Gambar 4.20 Pengelolaan Check In...255 Gambar 4.21 Pengelolaan Pembuatan Guest Folio...256 xxv
Gambar 4.22 Pengelolaan Add Detail Guest Folio...257 Gambar 4.23 Pengelolaan Night Audit...257 Gambar 4.24 Pengelolaan Check Out...258 Gambar 4.25 Pengelolaan Payment...259 Gambar 4.26 Pengelolaan Bill Statement...259 Gambar 4.27 Pengelolaan Penjualan Restaurant...260 Gambar 4.28 Pengelolaan Penjualan Drugstore...261 Gambar 4.29 Pengelolaan FB Reporting...261 Gambar 4.30 Pengelolaan Rooms Status Maintenance...262 Gambar 4.31 Data Revenue Report...263 Gambar 4.32 Data Annual Occupancy Report...263 xxvi
DAFTAR LAMPIRAN Halaman Lampiran 1 Organization...272 Lampiran 2 Department / Division...280 Lampiran 3 Identifikasi Masalah...290 Lampiran 4 Analisa Permasalahan...293 Lampiran 5 Menentukan Rencana Penyelesaian...309 Lampiran 6 Manfaat Bagi Stakeholder...311 xxvii