03 Penghargaan 1 4 7 2 Majalah SWA dan HayGroup Employers of Choice Award 2015 by Job Seeker 5 Asiamoney Corporate Governance Poll 2015 Best for Shareholders Rights and Equitable Treatment in Indonesia Obsession Media Group Obsession Award - Lifetime Achievement Award untuk Presiden Direktur BCA Jahja Setiaatmadja - Best Enterprise Achievent Category 12 Years of Achievement Private Sector 8 3 Frontier Consulting Group dan Majalah Marketing Top Brand Award Peringkat 1: - Saving Account (Tahapan BCA) - Credit Card - Prepaid Card (Flazz) - Call Center (Halo BCA) - Mobile Banking (m-bca) - Internet Banking (Klik BCA) - Deposit Account Majalah SWA dan Hachiko Net Promoter Customer Loyalty Award Predikat NPS Leader: - Credit Card - Housing Loan (KPR BCA) - Mobile Banking (m-bca) - Internet Banking (Klik BCA) Predikat NPS Good: - Saving Account (Tahapan BCA) 6 Majalah SWA dan Lembaga Fakultas Ekonomi Universitas Indonesia (FE UI) HR Excellence Award 2015 dan Indonesia Future Leader Award 2015 - Peringkat 1: untuk Kategori Reward Management Carre Center for Customer Satisfication and Loyality (Carre CCSL) dan Majalah Service Excellence Excellent Service Experience Award Peringkat Excellent untuk Kategori Reguler Banking Majalah Economic Review Indonesia Human Capital Award The Best I - Swasta Tbk The Big 5 - Human Capital Peringkat I: - The Best Human Capital for Public Company kategori Swasta Tbk. - The Best Human Capital Business Impact - The Best Human Capital Strategy - The Best Learning Development - The Best Employee Engagement Peringkat II: - The Best Organization Strategy - The Best Performance Management - The Best Human Capital Architecture - The Best Human Resources Technology Peringkat III: - The Best Industrial Relation PT Bank Central Asia Tbk Laporan Tahunan 95
01 Ikhtisar Data 02 Laporan 03 Profil 04 Analisis dan Pembahasan 05 Tata Kelola 06 Tanggung Jawab Sosial 07 Laporan Konsolidasian Penghargaan - lanjutan 9 11 13 Majalah Infobank Infobank Digital Brand of the Year Golden Trophy untuk Best Digital Brand 2011-2015 KPR Bank Umum Konvesional Peringkat I: - Digital Brand Wealth Management - Digital Brand Bank Umum Konvensional - Digital Brand Kartu Debit Bank Umum Konvensional - Digital Brand Kartu Kredit Bank Umum Konvensional Peringkat II: - Digital Brand Tabungan Bank Umum Konvensional - Digital Brand KPR Bank Umum Konvensional Peringkat III: - Digital Brand Deposito Bank Umum Konvensional Carre Center for Customer Satisfaction and Loyality (Carre - CCSL) dan Majalah Service Excellence Contact Center Service Excellence Award (CCSEA) Exceptional Service Performance - Customer Service Email Center Banking (Halo BCA) - Call Center Regular Banking (Halo BCA) - Call Center Priority Banking (Layanan Halo BCA Prioritas) - Call Center Regular Credit Card (Halo BCA) - Call Center Platinum Credit Card (Halo BCA) Excellent Service Performance - Twitter Customer Service Banking (@HaloBCA) Good Service Performance - Facebook Customer Service Banking (BCA Klikpay) - E-Channel Internet Banking Contact Point (Klik BCA) - E-Channel ATM Contact Point (BCA) 14 The International Excellence in Retail Financial Services Award Jahja Setiaatmadja sebagai the Retail Banker of the Year in Asia Pacific Transaction Banking Awards Best FX Bank in Indonesia 10 12 15 Majalah SWA Indonesia Most Creative Company Leadership Achievement Awards Best Managed Bank in Indonesia Jahja Setiaatmadja sebagai Best Performing Chief Executive in the Financial Industry in Indonesia MarkPlus Inc Indonesia Digital Economy Award The Best Company in Banking Industry 96 PT Bank Central Asia Tbk Laporan Tahunan
16 19 21 17 MarkPlus Inc WOW Service Excellence Award Jabodetabek Gold Champion: Conventional Bank (BUKU IV) Solopos dan Harian Jogja Solo Best Brand Index - Jogja Best Brand Index Merek Terbaik di Solo: - Tabungan Bank - Kartu Kredit - Internet Banking 20 Majalah Investor Investor Awards Best Bank Bank Terbaik Kategori Bank Umum Aset >Rp 100 Triliun 22 MarkPlus Inc dan Nikkei BP Consulting Inc Brand Asia The Most Powerful Financial Institution - Bank Brand in Indonesia 18 Warta Ekonomi Indonesia Most Admired Companies Award Most Admired Company - Part of Top 20 Warta Ekonomi Indonesia Most Admired Companies Contact Center World Contact Center World Awards Gold Medal: - Best In Customer Service Inhouse Mega Sized - Direct Response - Customer Loyalty - Technology Innovation - Self Service Technology - Design Contact Center - Helpdesk - Operation Manager - Sales Manager - Supervisor - Quality Auditor - Customer Service Professional - IT Support Silver Medal: - Social Media - Community Spirit - Workforce Management - Project Manager - Customer Service Professional Bronze Medal: - Recruitment Campaign - Sales Campaign - Oubound Campaign - Incentive Scheme - Green Contact Center Majalah Infobank dan Marketing Research Indonesia Banking Service Excellence - 1 st Best ATM Public Area Commercial Bank - 2 nd Best Mobile Internet Banking Commercial Bank - 3 rd Best Internet Banking Commercial Bank 23 Majalah SWA dan NBO Group Indonesia Best Companies in Creating Leaders from Within Platinum Champion in Financial Category PT Bank Central Asia Tbk Laporan Tahunan 97
01 Ikhtisar Data 02 Laporan 03 Profil 04 Analisis dan Pembahasan 05 Tata Kelola 06 Tanggung Jawab Sosial 07 Laporan Konsolidasian Penghargaan - lanjutan 24 27 30 Frontier Consulting Group & Tempo Media Group Corporate Image Award The Best in Building and Managing Corporate Image Category Big Asset National Bank Majalah SWA & Brand Finance Indonesia s Top 100 Most Valuable Brands Peringkat 6 Most Valuable Indonesian Brand Majalah Forbes Indonesia Forbes Global 2000 The World s Biggest Public Companies 25 28 31 Majalah Service Excellence & Carre - CCSL Service Quality Award Predikat Diamond: - Regular Banking (Domestic) - Priority Banking - Platinum Credit Card - Regular Credit Card 26 Majalah Euromoney Euromoney Awards for Excellence Indonesia s Best Bank 29 Majalah SWA & Stern Value Management Wealth Added Creator Award - Peringkat 4 - SWA 100: Indonesia Best Public Companies (Overall) - Peringkat 6 - SWA 100: ASEAN Best Public Companies (Overall) 32 Warta Ekonomi Indonesia Digital Innovation Award for Banking Digital Innovation for Banking - Best of Digital Products Indonesia Country Awards Programme - Best Mobile Payment Project - Best Retail Bank - Best Mortgage Business WPP BrandZ Top 50 Most Valuable Indonesian Brands Peringkat 1 The Most Valuable Indonesia Brand 98 PT Bank Central Asia Tbk Laporan Tahunan
33 36 39 Majalah Property&Bank Indonesia Property&Bank Award - BCA Terdepan dalam Layanan & Teknologi Perbankan - Jahja Setiaatmadja sebagai CEO of the Year 34 Majalah FinanceAsia Asia s Best Companies - Jahja Setiaatmadja sebagai Peringkat 1 Best CEO - BCA sebagai Peringkat 1 Best Managed Companies - Peringkat 1 Most Committed to Corporate Governance - Peringkat 5 Best at Investor Relations - Peringkat 5 Best at Corporate Social Responsibility Majalah FinanceAsia Country Awards for Achievement - Best Asian Bank - Best Bank in Indonesia 40 Majalah Properti Indonesia Properti Indonesia Award BCA sebagai Leading Home Loan Bank 35 37 Majalah Warta Ekonomi Social Business Innovation Award Social Business Innovation Company Kategori Private Bank Program Pengembangan Desa Wisata Tempo Media Group & Indonesia Banking School Indonesia Banking Award - The Most Efficient Bank - The Most Reliable Bank - The Best Bank in Retail Banking Services - The Best Bank in Digital Services - Best Bank in Diversity Majalah Infobank Infobank Award - Bank Berpredikat Sangat Bagus atas Kinerja 2015 - Titanium Trophy atas Kinerja Sangat Bagus 2001-2015 38 Indonesia Contact Center Association The Best Contact Center Indonesia Grand Champion PT Bank Central Asia Tbk Laporan Tahunan 99
01 Ikhtisar Data 02 Laporan 03 Profil 04 Analisis dan Pembahasan 05 Tata Kelola 06 Tanggung Jawab Sosial 07 Laporan Konsolidasian Penghargaan - lanjutan 41 44 47 MarkPlus Inc. & Philip Kotler for ASEAN Marketing ASEAN Marketing Summit Indonesia Champion ASEAN Economic Community Award 42 Strongest Banks by Balance Sheet Strongest Bank in Indonesia by Balance Sheet 45 Bisnis Indonesia Bisnis Indonesia Banking Award - Best Performance Bank kategori Buku IV - Banker of The Year bagi Jahja Setiaatmadja 48 Majalah SWA & MARS Indonesia Best Brand Award Best Brand Platinum untuk kategori Kartu Kredit dan Tabungan 43 Majalah Asiamoney Asiamoney Summer Awards Dinner - Best Domestic Provider of FX Services - Best Domestic Provider of FX Research & Market Coverage in Indonesia as voted by Corporates Majalah Service Excellence National Customer Service Championship Grand Champion 1 Corporate Level Across Categories 46 Kontan & GML Stellar Workplace Award - Best Stellar Workplace Award for Large Size Employer - Stellar Work Place in Employee Commitment & Employee Satisfaction Majalah SWA dan Frontier Marketing Research The 18 th Indonesian Customer Satisfaction Award (ICSA) - Tahapan BCA sebagai Produk Tabungan Terbaik - Debit BCA sebagai Kartu Debit Terbaik - Kredit BCA sebagai Kartu Kredit Terbaik - m-bca sebagai Mobile Banking Terbaik - Klik BCA sebagai Internet Banking Terbaik 49 Majalah Investor Investor Awards - Tokoh Finansial Indonesia - Top National Banker: Presiden Direktur BCA Jahja Setiaatmadja 100 PT Bank Central Asia Tbk Laporan Tahunan
50 53 56 Majalah Marketing Social Media & Digital Marketing Award - Great Performing Brand in Social Media untuk Kartu Kredit - Great Performing Product in Social Media untuk Kartu Kredit, Internet Banking, Kartu Debit, SMS Banking, E-wallet - Great Performing Website untuk Perbankan 51 Majalah Warta Ekonomi Indonesia Most Admired CEO Award - Indonesia Most Admired CEO Kategori Banking untuk Jahja Setiaatmadja - Top 20 Indonesia Most Admired CEO untuk Jahja Setiaatmadja 54 Majalah Swa & Indonesia Institute for Corporate Governance (IICG) Indonesia Most Trusted Companies Award - Most Trusted Company Based on Investors and Analysts Assessment Survey - Most Trusted Company Based on Corporate Governance Perception Index (CGPI) 57 Majalah Forbes Indonesia Best of the Best Awards The Top 50 Companies for 52 Majalah Warta Ekonomi Indonesia Living Legend Companies Award Indonesia Living Legend Companies Category Gold: The Best Innovation for Technology Implementation in Banking Industry 55 Center for Enterpreneurship, Change and Third Sector (CECT) Trisakti University CECT CSR Awards - Special Achievement Managing Sustainable CSR Program - Winner CSR Performance in Each Fundamental Aspect - Business Behaviour (Fair Operating Practices and Consumer Issues) Majalah Mix Marketing Communication Indonesia PR of the Year Indonesia Best Corporate Communications Team Category Financial Industry Indonesia Institute for Corporate Directorship IICD Corporate Governance Conference & Award - Top 50 Public Listed Companies - The Best Responsibilities of the Board PT Bank Central Asia Tbk Laporan Tahunan 101
01 Ikhtisar Data 02 Laporan 03 Profil 04 Analisis dan Pembahasan 05 Tata Kelola 06 Tanggung Jawab Sosial 07 Laporan Konsolidasian Penghargaan - lanjutan 58 60 Majalah Swa Indonesia Living Legend Brands Award BCA Sebagai Indonesia Living Legends Brand The La Tofi School of CSR Nusantara CSR Awards Kategori Pemberdayaan Pengusaha Kecil Program Pengembangan Desa Wisata 59 Menteri Republik Indonesia - Agen Penjual Sukuk Tabungan Seri ST-001 Terbaik Pertama Tahun - Investor Utama Surat Berharga Syariah Negara Domestik Tahun - Agen Penjual Sukuk Negara Ritel Seri ST-008 Terbaik Pertama Tahun - Peserta Lelang Surat Berharga Syariah Negara Terbaik Pertama Tahun 102 PT Bank Central Asia Tbk Laporan Tahunan