IS Role in The Enterprises DS 2004

IS Role in The Enterprises DS 2004

Information System in The Enterprise Information Role in Enterprise management Case: Alpina System Information in digital firm

Function of an Information System Resources -Human Resources -Material -Energy -etc Data Organization Other Subsistem Data Information INFORMATION SYTEM Product Waste Information INPUT Processing Classify Arrange Calculate OUTPUT Information Feedback

Case: Alpina Monitor Market Changes Monitor Services and Cost Oracle Consumer Packaged Goods Software Home Grown System MANAGEMENT Technology Information System Short shelf life of products Rapid growth New global and local competitors Business Solution Sales Agencies Plants Distributors Employess Organization/ Participants Integrate production, logistic, sales, and financial data Improve inventory planning Consolidate delivery loads Calculate consumer demand Increase service Reduce cost

Management Levels Different in : Activities Time orientation Type of decisions made Information Needed TOP MANAGEMENT MIDDLE MANAGEMENT LOWER MANAGEMENT Sales and Marketing Manufacturing Finance Accounting Human Resources

Management Functions Planning Planning Control Org Control Org Staffing Coord Planning Org Coordinating Staffing TOP Control Staffing Lower/ First- Line Coord Middle

Information requirement profile by level of activity Clerical Operational Tactical Strategic What If Trend analysis Mostly one time report Long Term Operational feedback Mostly periodic report Short term operasional feedback Periodic reports Primaliry transaction handling Senior Manager Middle Manager Knowledge and Data Worker Operational Manager Sales and Marketing Manufacturing Finance Accounting Human Resources

Decisions vs Information Karakteristik Keputusan Tingkat Perencanaan dan Pengendalian Perencanaan Strategis Manajemen Kontrol Operasional Kontrol Keterlibatan Manajemen General manajemen Fungsional manajemen General manajemen Fungsional manajemen Operasional manajemen Fungsional manajemen Operasional manajemen Horizon Waktu jangka panjang 1- n tahun tahunan bulanan harian mingguan Derajat keteraturan tdk teratur,tdk terstruktur setiap masalah berbeda Lbh teratur, ada siklusnya, ada pengulangan secara besar-besaran Sangat teratur, terjadi berulang-ulang Data yg Diperlukan Kesimpulan2, estimasi, lbh susah diramalkan, banyak faktor luar Kesimpulan2 dpt didefinisikan perlu utk hal2 yg tdk direncanakan, bersifat internasional dan banyak Detail lebih operasional, dpt didefinisikan, secara internasional dihasilkan Sumber Manajemen Penetapan Kebijakankebijakan perusahaan Alokasi dari sumber Penggunaan dari sumber

Sources of Manager s Information in a Large Organisations 25-35 % TOP MANAGER Intelligence system External Information 35-45% External Information Middle Manager 15-20% 30-40 % 10-15% External Information Lower Manager 30-40% 15-20% 65-75% 25-45% Non EDP base / CBIS information EDP base/cbis information

CBIS Capability Management Function Report Generation Inquiry Processing Data Analysis Planning Moderate Extensive Extensive Organizing Moderate Extensive Little Staffing Moderate Moderate Little Coordinating Extensive Moderate Little Controlling Moderate Moderate Moderate

Types of System in Enterprise

Transaction Processing System

Management Information System

Decision Support System

Executive Support System ESS Work Station Menus Graphics Communication Local processing ESS Work Station ESS Work Station Menus Graphics Communication Local processing Internal Data TPS/MIS data Financial data Office systems Modeling/analysis External Data Dow Jones Internet News/Feeds Standard & Poor s Menus Graphics Communication Local processing

Interrelationsip among systems ESS MIS DSS KWS & OAS TPS