Designing Standard Operating Procedurs (SOP) Problems To Be Addressed In condition where competition is getting more severe, consistency of product and service quality is needed in order to improve and keep customer trust. Activities among units, departments or divisions to produce output sometimes are overlapping. These conditions should be managed in order to avoid miss-communication, conflict among functions (which sometimes last for a long time) or even everyone neglect their responsibilities, which can bring impact to the declining of corporate performance. The solution of this issue is to create a document entitled SOP (Standard Operating Procedure). Objectives Having attended this program, the participants are expected to be able to: Explain the advantage of composing SOP for keeping the consistency of the quality of work process and output. SOP can also support the process of managing knowledge in the organization Learn techniques to make SOP format which is appropriate with the company needs Understand the preparation of SOP for her/himself and their counterpart on the implementation of business processes according to their own roles/functions Identify opportunities for meaningful improvement in the preparation of SOP in the workplace Subjects Covered Understand business characteristics and organization strategy Business process mapping Analysis of procedure implementation Evaluate work mechanism Evaluate information system Compose SOP documents Socialization and implementation test Evaluation and revision of SOP documents Who Should Attend All levels of employees in all types of companies/organizations who are interested in understanding the preparation of appropriate SOP for their company/organization Price : IDR.80.000
Designing Standard Operating Procedurs (SOP) Menjawab Masalah Apa Saat kondisi persaingan semakin ketat, konsistensi kualitas hasil kerja (produk berupa barang maupun jasa) serta kualitas proses kerja sangat diperlukan untuk meningkatkan dan menjaga kepercayaan pelanggan. Tumpang tindih tugas merupakan hal yang sukar dihindari dalam aktivitas menghasilkan output antar bagian, departemen, atau divisi. Hal ini memerlukan pengaturan agar tidak terjadi salah komunikasi, konflik antar fungsi (yang kadang berkepanjangan) atau bahkan saling melepaskan tanggung jawab, yang pada akhirnya dapat berakibat pada menurunnya kinerja organisasi itu sendiri. Solusinya adalah dengan menciptakan suatu dokumen yang disebut SOP (Standard Operating Procedure). Manfaat Apa yang Anda Peroleh Setelah selesai mengikuti program ini, peserta diharapkan mampu: Menjelaskan manfaat penyusunan SOP dalam upaya menjaga konsistensi kualitas proses dan hasil kerja serta mendukung proses pengelolaan pengetahuan di organisasi Menyusun SOP sesuai dengan kebutuhan organisasi Memahami penyusunan SOP bagi diri sendiri dan rekan kerja mengenai pelaksanaan proses bisnis sesuai peran/fungsi masing-masing Mengidentifikasi peluang penyempurnaan dalam penyusunan SOP di tempat kerja masing-masing Apa Saja yang Dibahas Pemahaman karakteristik bisnis dan strategi organisasi Pemetaan proses bisnis Analisis implementasi prosedur Evaluasi mekanisme kerja Evaluasi sistem informasi Penyusunan dokumen SOP Sosialisasi dan uji penerapan Evaluasi dan revisi dokumen SOP Siapa yang Perlu Ikut Semua level karyawan di semua jenis perusahaan/organisasi yang berminat untuk memahami penyusunan dan pembuatan SOP yang tepat bagi perusahaan/organisasinya masing-masing
PUBLIC TRAINING Hours Days Price (IDR) PARTICIPANTS Staff Spv Mgr Sr Mgr JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC DECISION SCIENCE 01 Strategic Decision Making 4-0 Jun-01 Jul - 0 Minaut Indonesia - Problem Solving & Decision Making 7,00,000 6-0 -7-0 1-17 04-08 -9 10-14 8 Sep-0 Oct 1 Aug-04 Sep 19-09-1 14-18 0 Nov-04 Dec 0 Creative Thinking Technique 4,700,000-10-11 7-8 04 Practical Problem Solving 4,600,000 1-1 01-0 6-7 1-1 -6 STRATEGIC MANAGEMENT 0 Corporate Parenting 6,000,000 1-1 06 Company Strategic Planning 0. 6,000,000 04-06 11-1 0 Sep - 0 Oct 0-04 07 Managing Organizational Change 4,600,000-6 1-08 Business Model Canvas 0. 8-0 01-0 1-17 09-11 09 Innovation Strategy (New),00,000-17 10 Managing Innovation for Organization Growth (New) 4 8-0 11 Product Innovation Management 4 0-18-0 HUMAN RESOURCE MANAGEMENT 1 Human Resources Management 6,00,000 09-1 09-1 0-4 08-1 10-14 14-18 6-0 -7 14-18 1 Competency Based HRM/CBHRM 0. 4,60,000 19-1 9 Sep - 01 Oct 10-1 14 Practical Job Analysis 4,00,000 06-07 1-1 Designing Competency Model 1-1 Talent Management 1-1 17 Competency Based Recruitment & Selection 4 6-8 18 Practical Behavior Based Interview 04-0 04-0 19 Designing Learning Program 4-7 19-1 -7 0 Designing Training Program 4 4-6 1-1 Evaluating Training Program 01-0 07-08 Measuring Return On Training Investment - ROTI 4,00,000 10-11 0-0 GENERAL MANAGEMENT Training for Trainers 4,70,000 11-1 19-1 0 Sep - 0oct 18-0 4 Office Management 4 19-1 1-01-0 Filing Management (New Tittle) 4,00,000 19-0 1-1 -17 6 Designing Standard Operating Procedure (SOP),80,000 9-0 11-1 7-8 01-0 0-06 7 Management for Professional Secretary 4,00,000-18
PUBLIC TRAINING Hours Days Price (IDR) PARTICIPANTS JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC MARKETING MANAGEMENT Staff Spv Mgr Sr Mgr 8 Competitive Marketing Strategy,100,000 0-04 -4 19-0 - 4-9 Marketing Plan for Sustainable Competitive Advantage 0. 4,60,000-7 07-09 0 Marketing Management 4,100,000 10-1 09-11 9 Sep - 01 Oct 01-0 1 Building Service Culture 4,00,000-09-10-17 Customer Satisfaction Management 0. 4,00,000 04-06 Customer Service Orientation Enhancement 4,00,000 0-1 6-7 18-19 4 Marketing Channel Strategy (New) 0. 0-0 8-0 Sales Management 0. 8-0 8-0 6 Salesmanship 4,00,000 01-0 01-0 04-0 7 Negotiation Skill for Business 0. 4-6 14-0-0 01-0 0-8 Winning Product Management 0. 8-0 11-1 9 Digital Marketing,80,000-1- Applied Marketing Research 0. 7-9 09-11 OPERATION MANAGEMENT 41 Production/Operation Management 6 4.,80,000 0-06 -9 6-0 4 Quality Management (New) 0-1 07-08 4 Supply Chain Management 4,80,000 10-1 11-1 19-1 44 Production/Operation Planning & Control 6 4.,70,000 08-1 -7 4 Inventory Management 4,0,000 4-6 0-0 9 Sep - 01 Oct 01-0 46 Purchasing Management 0.,0,000 1 Mar - 0 Apr - -7 0-1-17 47 Warehouse Management 0.,00,000 19-1 1-48 Maintenance Management 4 4,90,000 0-07 0-0 49 Distribution & Transportation Management (New) 04-0 - 0 Project Management 4 6,000,000 7-9 07-09 0-0 11-1 1-17 7-9 4-6 1-17 1 Owner s Estimate 0. 4,00,000 10-1 18-0 Project Procurement & Risk Management -17 1-1 Operation Exellence 4 14-4 Lean System (New) 06-07 1-1 Workplace Producticivity Improvement 4-4 1-6 Work Load Analysis 4,000,000 9-0 0-0 11-1
7 8 FINANCIAL MANAGEMENT PUBLIC TRAINING Hours Days Price PARTICIPANTS JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC Finnon 1 : Understanding Financial Statement Finnon : Profit Planning & Capital Budgeting 0. (IDR),00,000 Staff Spv Mgr Sr Mgr 7-9 -18 4-6 8-0 7-8 0-0 0 Jun - 0 Jul 19-1 1-0-0 7-9 01-0 09-10 9 Integrated Risk Management 0.,00,000 18-0 11-1 1-14 18-0 60 Treasury Management - -17 11-1 61 Effective Cost Management 0. 4,00,000 11-1 0 Sep - 0 Oct 0-04 6 Budgeting 4,90,000 1-6-7 1-1 -6 6 Financial Statement Analysis,00,000 4-07-08 09-10 0-04 1-64 Feasibility Study 0.,00,000 0-09-11 18-0 6 Internal Audit,100,000 09-1 8 Sep - 0 Oct 66 Forensic Accounting & Fraud Investigation 0. 4,90,000 1 Mar - 0 Apr 4-6 11-1 SPECIAL PROGRAM 67 Young Manager s Program 110 8 19,00,000 1 Apr - 0 Jun 9 Sep - 1 Nov 68 Assessment Center Assessor Certification 9,800,000 6-0 0-06 0-4 08-1 4-8 0-09 09-1 07-11 69 Sertifikasi Ahli Pengadaan Barang/Jasa Pemerintah,00,000-7 -9 07-11 -7 70 New Product Development Professional 4 1 18 04-06 71 Human Capital Management Certification (HCMC) Modul 1 : Aligning HCM strategy & Corporate Strategy 4 6,800,000 10-1 -8 Modul : Acquiring & Developing the Right Employees 4 1-17 1- Modul : Retaining the Best Employee 4 0-8-0 Modul 4 : Increasing Employee Engagement 4 4-6 -7 MANAGING OTHERS 7 Managing People 0. 4,90,000-7 0-0 0-04 04-06 7 Effective Leadership,70,000 10-11 14-1 19-0 -17 19-0 1-1 10-11 1-74 Managing Team Development 4 6,00,000 19-1 0-7 Effective Supervisory Management 4,70,000 7-9 4-6 1 Mar-0 Apr 8-0 0-0 0 Jun - 0 Jul 11-1 0-0 01-0 76 Leader as A Coach (New) 7-8 1- PERSONAL EFFECTIVENESS 77 Effective Business Communication 4,000,000 04-0 1-1 1-1 8-9 78 Report Writing 0. 11-1 4-6 -18 18-0 79 Business Presentation Skill 0. 4,00,000 1-17 0-04 80 Time Management 4,000,000 9-0 4-19-0 1-1 -6 All Program Will Be Presented In Bahasa Indonesia
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