REFERENSI. Aaker, Developing Business Strategis, (6 th Edition). Canada : John

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1 REFERENSI Wiley & Sons. Aaker, Developing Business Strategis, (6 th Edition). Canada : John Aaker, Managing Brand Equity. Capitalizing on the Value of a Brand Name, Free Press, New York. Bennet, S, McRobb, S & Former, R. (2010). Object-Oriented System Analysis and Design Using UML, (4 th edition). United Kingdom : McGraw-Hill. Chaffey, Dave. (2009). E-Business and E-Commerce Management. Fourth Edition, Prentice Hall Chaffey, Dave, Mayer, Richard, Johntston, Kevin, dam Ellis-Chadwick, Fiona (2000) Internet Marketing Strategy, Implementation, and Practice. Prentice Hall, London David, F.R. (2013) Strategic Management : Concepts and Cases. (14 th edition). Pearson Education Kotler, Philip, Amstrong, Gary (2008). Prinsip-prinsip Pemasaran (Edisi 12). Jakarta Penerbit Erlangga Kotler P. Keller, K.I (2003) Marketing Management, edisi ke-11. Prentice Hall, New Jersey Kotler, Phillip and Keller, Kevin L. (2011). Marketing Management 14 th Edition. Pearson. 205

2 206 Kotler, Philip dan Armstrong, Gary. (2001). Prinsip-prinsip Pemasaran, Edisi ke-8 Terjemahan Damos Sihombing. M.B.A. Erlangga, Jakarta. Kotler dan Keller. (2006) Marketing Management (12 th Edition). Pearson Education, New jersey Laudon, K.C. (2012). Management Informaton System( 12 th Ed.). Pearson Education. Mcleod, R, Jr & Schell, G.P (2007). Sistem Informasi Manajemen (edisi 9) jilid satu dan jilid dua. Jakarta : PT Indeks. Mcleod, Raymond dan George, Schell (2008). Management Information System (10 th Edition), Prentice-Hall Jakarta Mcleod, Raymond.Jr. (2004).Sistem Informasi Manajemen. (Edisi 8). Indeks, Mcleod, Raymond.Jr (2001). Sintim Informasi Manajemen : Studi Sistem Informasi Berbasis Komputer, Jakarta : PT Prehalindo Mathiassen, Lars, Andreas Munk-Madsen, Peter Axel Nielsen, Jan Stage, (2000). Object-Oriented Analysis and Design, Denmark : Marko Publishing Apa, Aalberg Morrison (2008). Hospitality and Travel Marketing,( 6 th Edition ) Australia. Delmer Thompson Learning. Nasution, M.Nur. (2004). Manajemen Jasa Terpadu. Bogor, Ghalia Indonesia. O Brien, J & Marakas, G. (2009). Introduction to Information Systems (15 th Edition).News York : Mc Graw-Hill

3 207 Pressman, Roger S. (2010). Software Engineering : A Practitioners Approach. (7 th edition). Singapore : McGraw-Hill Pressman, Roger S. (2007). Software Engineering : A Practitioners Approach. (6 th edition). Singapore : McGraw-Hill New York Pressman, Roger S. (2000). Software Engineering, edisi ke-5. McGraw-Hill, Satzinger, Jhon W. Jackson, Robert B dan Bund, Stephen D. (2010). System Analysis And Design In A Changing World Course Tecnology, USA Turban, Efraim, Lee.Jae, King, David dan Chung, H.Michael. (2004). Electronic Commerce a Managerial Perspective.(3 th, International edition) Prentice Hall, New Jersey Turban, Efraim dan Aronson, Jay E, (2001). Decision Support System and Intelligent System. Prentice-Hall. Inc. New Jersey Turban, Efraim, Lee.Jae, King, David dan Chung, H.Michael. (2000). Electronic Commerce a Managerial Perspective. Prentice Hall, New Jersey Jurnal Christie Bailey, Paul R Baines, Hugh Wilson Moiro Clark, 2009 Segmentation and Customer Insight In Contemporary Service Marketing Practice. (The Journal of Marketing Managament, Vol 25, Issue 3 & 4 Aprl 2009: 227) Gustafsson, A.Johson. MD, and Roas. I, 2005 The Effect of Customer Satisfaction Relationship Commitment Dimensions and Triggers on Customer Retention. (Journal of Marketing. Vol 69 : )

4 208 Prasetya (2009 : 227). Lingkungan Eksternal, Faktor Internal dan Orientasi Pasar Pengaruh nya Terhadap Kinerja Pemasaran Indonesia(. Vol 1 No.3 : ) Knight Frank, Survei Lembaga Riset Properti Media Sosial dan Pariwisata Industri Statistik, 2012 World Travel Market, 2010 SK. Menhub.RI.No.PM 10/PW.391/PHB-77 Surat Keputusan Menparpostel No.KM 37/PW.340/MPPT-86 BPS Bali No.48/91/51/Th VI 3 September 2012 BPS Bali No.08/02/51/Th VI 1 Feb 2012 BPS Bali No.65/12/51/Th VI 3 Desember 2012 Rencana Strategis Kementrian Pariwisata dan Ekonomi Kreatif RI Keshav prasad and Chekitan S Dev (2000) Managing Hotel Brand Equity Robertus Tang Herman, Ryandhi Wijaya (2010) Analisis Brand Equity and Customer Loyalty Celebrity Fitnes Banch Mall Puri Indah West Jakarta Paul W. Clark Indiana State University ( 2004 ) Exploring the Use of E- CRM Elements and Effective Website Design as Tools for Reducing Consumer Post Purchase Cognitive Dissonance Aryanto, R. (2010). Tourist Preference for Tourism Destinations Information Sources (Tourist s Preference on Ratings Information Sources affected by Tourists

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