ABSTRAK. Kata kunci : web, layanan, system informasi

Transkripsi

1 ABSTRAK Perkembangan teknologi informasi saat ini sudah semakin pesat, hal ini ditandai dengan banyaknya aplikasi yang digunakan dalam membantu organisasi dalam mengelola data dan informasi serta membantu dalam menjalankan proses bisnis suatu organisasi, salah satu teknologi yang berkembang saat ini adalah pengunaan aplikasi web untuk Mempermudah proses layanan terhadap customer. Tujuan dari pembuatan aplikasi ini adalah untuk membantu user dalam mengelola data yang keluar dan masuk pada suatu perusahaan. Dalam memperoleh sumber data penulis menggunakan metode wawancara yaitu mengumpulkan bahan dan informasi dengan menanyakan langsung kepada sumber data, para ahli maupun orang yang berwenang. Selain itu penulis juga mengunakan metode empiris dalam teknik penelitiannya yaitu metode pendekatan ilmiah yang menggunakan pola berpikir induktif yaitu penelitian dimulai dari fakta yang diperoleh di lapangan dan bersifat spesifik/khusus. dimana data yang terdapat di dalam metode empiris adalah data primer. Kata kunci : web, layanan, system informasi vi

2 ABSTRACT The development of information technology is now increasingly fast, this is shown by the number of applications used in assisting organizations in managing data and information and assist in running the business processes of an organization, one of the developing technology is the usage of web applications to facilitate service process for customer. The purpose of making this application is to help users manage incoming and outgoing data on a company. In obtaining the data sources that the author uses interview methods to collect materials and information by asking directly to the source of data, experts and the person in charge. In addition the author also uses empirical methods in his research technique which is the method of scientific approach that uses inductive thinking that the research starts from the facts obtained in the field and be specific / special, where the data contained in the empirical method is the primary data. Keywords: web, service, information systems vii

3 Daftar Isi LEMBAR PENGESAHAN... i PERYATAAN PUBLIKASI LAPORAN PENELITIAN... ii PERNYATAAN ORISINALITAS... iii PRAKATA... iv ABSTRACT... vi Daftar Isi... viiii Daftar Gambar... xi Daftar Tabel... xvi BAB I PENDAHULUAN Latar Belakang Masalah Rumusan Masalah Tujuan Pembahasan Ruang Lingkup Kajian Sumber Data Sistematika Pembahasan... 6 BAB II KAJIAN TEORI Entity Relationship Diagram (ER-Diagram) Entitas Relasi Atribut Constraints Participation Constraint UML (Unified Modeling Language) Pengenalan UML Sejarah Singkat UML Teknik Dasar OOA/D (Object-Oriented Analysis/Design) viii

4 2.2.4 Konsep Objek Use Case Java Kelebihan Java Feature Java FLOWCHART PEDOMAN MEMBUAT FLOWCHART SIMBOL-SIMBOL FLOWCHART SMS Gateway BAB III ANALISIS DAN RANCANGAN SISTEM Sejarah Perusahaan Struktur Organisasi Proses Bisnis ER-Diagram Database Design Use Case Skenario Class Diagram Activity Diagram Functional Specification BAB IV HASIL PENELITIAN Menu Login Menu Menu Search Schedules Menu Promo Menu Registrasi Menu Contact Person Menu Manage Calon Customer Menu Manage Channel TV Menu Manage Jadwal Siaran Menu Manage Paket ix

5 4.10 Menu Manage Promo Menu Manage Customer Menu Manage Saran Menu report Menu Pengajuan Baru untuk Teknisi Menu Instalasi untuk Teknisi BAB V PEMBAHASAN DAN UJI COBA HASIL PENELITIAN Proses Login Proses Pencarian Data Proses Tambah data Proses Ubah data Hapus Data Proses Tambah data Pembelian Proses input data Penjualan Proses Backup Nota Proses Pembatalan Transaksi Proses Backup Nota Proses Backup Nota Proses Backup Nota Proses Backup Nota BAB VI SIMPULAN DAN SARAN DAFTAR PUSTAKA x

6 Daftar Gambar Gambar 1 Unary Degree... 7 Gambar 2 Binary Degree... 7 Gambar 3 Ternary Degree... 7 Gambar 4 Primary Key... 8 Gambar 5 Simple Artibut... 8 Gambar 6 Composite Atribut... 9 Gambar 7 Multivalue Atribut Gambar 8 Derived Atribute Gambar 9 One To One Gambar 10 One To Many Gambar 11 Many To Many Gambar 12 Partial Dan Total Gambar 13 Kelas Gambar 14 Componen Gambar 15 Collaborations Gambar 16 Use Case Gambar 17 Node Gambar 18 Dependency Gambar 19 Assosiation Gambar 20 Generalization Gambar 21 Realization Gambar 22 Contoh UML Gambar 23 Contoh UML Gambar 24 Contoh UML Gambar 25 Inheritance Gambar 26 Exception Handling Gambar 27 Symbol Flowchart Gambar 28 Struktur Organisasi Gambar 29 Flowchart Gambar 30 ER Diagram Gambar 31 Database Design xi

7 Gambar 32 UML Gambar 33 UML lanjutan Gambar 34 Class Diagram Gambar 35 Activity Diagram Login Gambar 36 Activity Diagram Logout Gambar 37 Activity Diagram View Promo Gambar 38 Activity Diagram Search Promo Gambar 39 Activity Diagram Insert Promo Gambar 40 Activity Diagram Update Promo Gambar 41 Activity Diagram Delete Promo Gambar 42 Activity Diagram kirim Promo Via SMS Gambar 43 Activity Diagram View Siaran Gambar 44 Activity Diagram Search Siaran Gambar 45 Activity Diagram Insert Siaran Gambar 46 Activity Diagram Update Siaran Gambar 47 Activity Diagram Delete Siaran Gambar 48 Activity Diagram Insert Chanel Gambar 49 Activity Diagram Update Chanel Gambar 50 Activity Diagram Delete Chanel Gambar 51 Activity Diagram Registrasi Calon Customer Gambar 52 Activity Diagram Update Calon Customer Gambar 53 Activity Diagram Lengkapi data Calon Customer Gambar 54 Activity Diagram Delete Calon Customer Gambar 55 Activity Diagram View data Calon Customer Gambar 56 Activity Diagram Input data pembayaran Instalasi Gambar 57 Activity Diagram Lengkapi data Customer Gambar 58 Activity Diagram Update data Customer Gambar 59 Activity Diagram View data Customer Gambar 60 Activity Diagram View data Pembayaran Gambar 61 Activity Diagram Input data Pembayaran Bulanan Gambar 62 Activity Diagram kirim Saran Gambar 63 Activity Diagram Delete Saran Gambar 64 Activity Diagram Simpan Saran Gambar 65 UID Login customer dan calon customer xii

8 Gambar 66 UID Registrasi Guest Gambar 67 UID Pilih Paket Guest Gambar 68 UID perkiraan Biaya Guest Gambar 69 UID Promo Gambar 70 UID Kirim Saran Gambar 71 UID login admin Gambar 72 UID Registrasi admin Gambar 73 UID Pilih paket Admin Gambar 74 UID Perkiraan Biaya Admin Gambar 75 UID Insert Promo Gambar 76 UID Edit Promo Gambar 77 UID Form Edit Promo Gambar 78 UID Daftar Pengajuan Berlangganan Gambar 79 UID Registrasi Berlangganan Gambar 80 UID Manage Customer Gambar 81 UID Ubah Customer Gambar 82 UID Pemutusan Customer Gambar 83 UID Pembayaran Gambar 84 UID Chanel TV Gambar 85 UID Insert Jadwal TV Gambar 86 UID Menu Edit Jadwal TV Gambar 87 UID Form Ubah Jadwal TV Gambar 88 Halaman Login Admin & Teknisi Gambar 89 Halaman Login Customer dan calon customer Gambar 90 Menu search Schedules Gambar 91 Menu slide Promo Gambar 92 Menu Promo Gambar 93 Menu registrasi Gambar 94 Menu Contact Person Gambar 95 Menu manage calon customer Gambar 96 Menu manage chanel TV Gambar 97 Menu manage jadwal siaran Gambar 98 Menu manage paket Gambar 99 Menu manage promo xiii

9 Gambar 100 Menu manage customer Gambar 101 Menu manage saran Gambar 102 Menu report Gambar 103 Contoh report Gambar 104 Menu Pengajuan Baru untuk Teknisi Gambar 105 Menu instalasi teknisi Gambar 106 Login Berhasil Customer dan Calon Customer Gambar 107 Login Berhasil Administrator & teknisi Gambar 108 Login gagal Customer & calon customer Gambar 109 Login gagal Administrator & Teknisi Gambar 110 Hasil pencarian Schedules Gambar 111 Alert message Register Gambar 112 Proses pemilihan paket Gambar 113 Confirmation message registrasi Gambar 114 Error message saran Gambar 115 Konfirmasi saran terkirim Gambar 116 Bagian menu pengajuan Gambar 117 Cari calon customer Gambar 118 Tambah calon customer Gambar 119 Ubah calon customer Gambar 120 Hapus calon customer Gambar 121 Konfirmasi calon customer terhapus Gambar 122 Bagian chanel TV Gambar 123 Cari chanel TV Gambar 124 Tambah chanel TV Gambar 125 Ubah chanel TV Gambar 126 Hapus chanel TV Gambar 127 Bagian Jadwal Siaran Gambar 128 Tambah Siaran Gambar 129 Ubah Jadwal siaran Gambar 130 Hapus Jadwal siaran Gambar 131 Bagian Paket Gambar 132 Pilih categori tambah paket Gambar 133 Pilih categori TV kabel xiv

10 Gambar 134 Pilih categori internet Gambar 135 Hapus paket Gambar 136 Bagian Promo Gambar 137 Tambah Promo Gambar 138 Ubah promo Gambar 139 Hapus Promo Gambar 140 Kirim Promo via SMS Gambar 141 SMS terkirim Gambar 142 Bagian Customer Gambar 143 Pembayaran bulanan Customer Gambar 144 Bagian saran Gambar 145 Baca saran Gambar 145 Hapus Saran Tersimpan Gambar 147 Pilih Report Gambar 148 Contoh tampilan Report Gambar 149 Pengajuan Baru Gambar 150 Form Survei Gambar 151 Pengajuan yang telah di Survei Gambar 152 Form Pembayaran instalasi xv

11 Daftar Tabel Tabel I Lambang-Lambang dalam UML Tabel II Komponen Java Tabel III. Exception tipe Tabel IV Simbol-Simbol Flowchart Tabel V. Skenario use case Login Tabel VI. Skenario use case Logout Tabel VII. Skenario use case view Promo Tabel VIII. Skenario use case search Promo Tabel IX. Skenario use case Insert Promo Tabel X. Skenario use case Update Promo Tabel XI. Skenario use case Delete Promo Tabel XII. Skenario use case Kirim Promo via SMS Tabel XIII. Skenario use case Validasi Promo Tabel XIV. Skenario use case View Siaran Tabel XV. Skenario use case Search Siaran Tabel XVI. Skenario use case Insert Siaran Tabel XVII. Skenario use case Update Siaran Tabel XVIII. Skenario use case Delete Siaran Tabel XIX. Skenario use case Validasi Siaran Tabel XX. Skenario use case Insert Chanel Tabel XXI. Skenario use case Update Chanel Tabel XXII. Skenario use case Delete Chanel Tabel XXIII. Skenario use case Validasi Data Chanel Tabel XXIV. Skenario use case Registrasi Calon Customer Tabel XXV. Skenario use case Update Calon Customer Tabel XXVI. Skenario use case Delete Calon Customer Tabel XXVII. Skenario use case Lengkapi Calon Customer Tabel XXVIII. Skenario use case View data Calon Customer Tabel XXIX. Skenario use case Validasi Calon Customer Tabel XXX. Skenario use case Input Data Pembayaran Instalasi Tabel XXXI. Skenario use case Lengkapi data Customer xvi

12 Tabel XXXII. Skenario use case Update data Customer Tabel XXXIII. Skenario use case View data Customer Tabel XXXIV. Skenario use case View data Pembayaran Tabel XXXV. Skenario use case Input data Pembayaran Bulanan Tabel XXXVI. Skenario use case Validasi Pembayaran Tabel XXXVII. Skenario use case Validasi data Customer Tabel XXXVIII. Skenario use case Kirim Saran Tabel XXXIX. Skenario use case Delete Saran Tabel XL. Skenario use case Delete Saran Tabel XLI. Skenario use case Simpan Saran Tabel XLII. Functional Specification Login Customer dan Calon Customer Tabel XLIII. Functional Specification Registrasi Guest Tabel XLIV. Functional Specification Pilih Paket Guest Tabel XLV. Functional Specification perkiraan Biaya Guest Tabel XLVI. Functional Specification Promo Tabel XLVII. Functional Specification Kirim Saran Tabel XLVIII. Functional Specification login admin Tabel XLIX. Functional Specification Registrasi admin Tabel L. Functional Specification Pilih paket Admin Tabel LI. Functional Specification Perkiraan Biaya Admin Tabel LII. Functional Specification Insert Promo Tabel LIII. Functional Specification Edit Promo Tabel LIV. Functional Specification Form Edit Promo Tabel LV. Functional Specification Daftar Pengajuan Berlangganan Tabel LVI. Functional Specification Registrasi Berlangganan Tabel LVII. Functional Specification Manage Customer Tabel LVIII. Functional Specification Ubah Customer Tabel LIX. Functional Specification Pemutusan Customer Tabel LX. Functional Specification Pembayaran Tabel LXI. Functional Specification Chanel TV Tabel LXII. Functional Specification Insert Jadwal TV Tabel LXIII. Functional Specification Menu Edit Jadwal TV Tabel LXIV. Functional Specification Form Ubah Jadwal TV xvii

13 DAFTAR LAMPIRAN Lampiran A Kuisioner... A.1 xviii