Cynthia Prasetyo Chandra NRP

Transkripsi

1 Lampiran 1 : Kuesioner No. Responden :.. ( di isi oleh peneliti ) Kepada Yth.Bapak / ibu responden Dalam rangka memenuhi tugas akhir, saya Cynthia Prasetyo Chandra mahasiswi Fakultas Bisnis jurusan Manajemen Ritel Universitas Katolik Widya Mandala Surabaya, melakukan penelitian dengan judul Pengaruh Variabel Shopping Attitude, Shopping Frequency, Brand Loyalty, Store Loyalty, Perceived Store Price, dan Store Distance Terhadap Sikap Konsumen Saat Menghadapi Stockout di Indomaret Surabaya. Untuk itu, saya mohon kesediaan anda untuk mengisi kuesioner dibawah ini dengan jujur dan benar. Data atau informasi yang terkumpul hanya akan digunakan untuk keperluan skripsi. Atas waktu dan kesediaan bapak/ibu,untuk mengisi kuesioner ini, saya mengucapkan terimakasih. Hormat saya, Cynthia Prasetyo Chandra NRP

2 Lampiran 2 KARAKTERISTIK RESPONDEN Berikan tanda (x) tanda silang pada jawaban yang anda pilih: 1 Apakah anda merupakan pelanggan di Indomaret? a. Ya b. Tidak (berhenti sampai disini) 2. Apakah anda pernah mengalami kehabisan barang minimal 2 kali selama berbelanja di Indomaret? a. Sudah b. Belum (berhenti sampai disini) 3. Anda berdomisili di: a. Surabaya b. Luar Surabaya (berhenti sampai disini) 4. Dalam 1 bulan berapa kali anda berbelanja di Indomaret: a. Sangat jarang (1-2) c. Normal (5-6) e. Sangat sering b. Jarang (3-4) d. Sering -8) 5. Dengan banyaknya outlet Indomaret membuat konsumen sering mengunjungi Indomaret. Ada berapa outlet Indomaret yang berdekatan dengan rumah anda? a. 1 c. 3 e. b. 2 d. 4

3 BAGIAN II Jawablah pernyataan berikut dengan memberitanda(x) pada kolom yang tersedia dibawah ini : STS = sangat tidak setuju TS = tidak setuju KS = kurang setuju S = setuju SS = sangat setuju Shopping Attitude ( ) Pernyataan STS TS KS S SS Menurut saya berbelanja di Indomaret merupakan hal yang menyenangkan Menurut saya pelayanan di Indomaret sudah baik Saya sudah merasa puas berbelanja di Indomaret Brand Loyalty ( ) Saya suka menggunakan merek yang biasa saya gunakan dari pada mencoba merek yang baru Saya tidak ingin beralih membeli merek yang lain Saya sangat percaya terhadap merek yang saya gunakan. Store Loyalty ( ) Saya merupakan pelanggan setia di Indomaret

4 Saya tidak ingin beralih ke outlet atau toko yang lain Saya merasa membeli ditoko atau outlet lain membuat saya merasa tidak yakin Perceived Store Price ( ) Saya merasa puas dengan hargaharga barang di Indomaret ketika berbelanja Harga-harga barang di Indomaret relatif murah Indomaret merupakan outlet yang paling banyak melakukan promosi Store Distance ( ) Salah satu outlet yang berdekatan dengan tempat tinggal saya adalah Indomaret Jarak Indomaret dengan tempat tinggal saya sangat mudah untuk di kunjungi Untuk datang ke Indomaret, saya tidak perlu mengeluarkan biaya yang besar Attitude Towards ( Y ) Saya merasa Indomaret tetap lebih baik meskipun telah mengalami kehabisan barang di Indomaret

5 Saya merasa Indomaret tetap bagus meskipun telah mengalami kehabisan barang di Indomaret Saya merasa indomaret tetap menarik meskipun telah mengalami kehabisan barang di Indomaret Saya tidak akan beralih ke outlet lainnya meskipun telah mengalami kehabisan barang di Indomaret

6 Lampiran 3 : Validitas Correlations X1.1 X1.2 X1.3 TX1 X1.1 Pearson Correlation **.634 **.916 ** X1.2 Pearson Correlation.787 ** **.890 ** X1.3 Pearson Correlation.634 **.574 ** ** TX1 Pearson Correlation.916 **.890 **.838 ** 1 **. Correlation is significant at the 0.01 level (2-tailed). Correlations X3.1 X3.2 X3.3 TX3 X3.1 Pearson Correlation **.727 **.900 ** X3.2 Pearson Correlation.552 ** **.776 ** X3.3 Pearson Correlation.727 **.459 ** ** TX3 Pearson Correlation.900 **.776 **.868 ** 1

7 Correlations X3.1 X3.2 X3.3 TX3 X3.1 Pearson Correlation **.727 **.900 ** X3.2 Pearson Correlation.552 ** **.776 ** X3.3 Pearson Correlation.727 **.459 ** ** TX3 Pearson Correlation.900 **.776 **.868 ** 1 **. Correlation is significant at the 0.01 level (2-tailed). Correlations X4.1 X4.2 X4.3 TX4 X4.1 Pearson Correlation ** **.948 ** X4.2 Pearson Correlation.507 ** **.755 ** X4.3 Pearson Correlation **.507 ** ** TX4 Pearson Correlation.948 **.755 **.948 ** 1 **. Correlation is significant at the 0.01 level (2-tailed).

8 Correlations X5.1 X5.2 X5.3 TX5 X5.1 Pearson Correlation **.785 **.929 ** X5.2 Pearson Correlation.772 ** **.908 ** X5.3 Pearson Correlation.785 **.737 ** ** TX5 Pearson Correlation.929 **.908 **.918 ** 1 **. Correlation is significant at the 0.01 level (2-tailed). Correlations X6.1 X6.2 X6.3 TX6 X6.1 Pearson Correlation **.785 **.910 ** X6.2 Pearson Correlation.587 ** **.809 ** X6.3 Pearson Correlation.785 **.567 ** ** TX6 Pearson Correlation.910 **.809 **.903 ** 1

9 **. Correlation is significant at the 0.01 level (2-tailed). Correlations Y1 Y2 Y3 Y4 TY Y1 Pearson Correlation **.571 **.799 **.852 ** Y2 Pearson Correlation.507 ** **.508 **.821 ** Y3 Pearson Correlation.571 **.784 ** **.860 **.000

10 100 Y4 Pearson Correlation.799 **.508 **.569 ** ** TY Pearson Correlation.852 **.821 **.860 **.854 ** **. Correlation is significant at the 0.01 level (2-tailed).

11 Lampiran 4 : Reliabilitas Case Processing Summary N % Cases Valid Excluded a 0.0 Total a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha N of Items Scale Mean if Item Deleted Item-Total Statistics Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbach's Alpha if Item Deleted X X X

12 Case Processing Summary N % Cases Valid Excluded a 0.0 Total a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha N of Items Scale Mean if Item Deleted Item-Total Statistics Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbach's Alpha if Item Deleted X a X a a. The value is negative due to a negative average covariance among items. This violates reliability model assumptions. You may want to check item codings.

13 Case Processing Summary N % Cases Valid Excluded a 0.0 Total a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha N of Items Scale Mean if Item Deleted Item-Total Statistics Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbach's Alpha if Item Deleted X X X

14 Case Processing Summary N % Cases Valid Excluded a 0.0 Total a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha N of Items Scale Mean if Item Deleted Item-Total Statistics Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbach's Alpha if Item Deleted X X X

15 Case Processing Summary N % Cases Valid Excluded a 0.0 Total a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha N of Items Scale Mean if Item Deleted Item-Total Statistics Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbach's Alpha if Item Deleted X X X

16 Case Processing Summary N % Cases Valid Excluded a 0.0 Total a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha N of Items Scale Mean if Item Deleted Item-Total Statistics Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbach's Alpha if Item Deleted X X X

17 Case Processing Summary N % Cases Valid Excluded a 0.0 Total a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha N of Items Scale Mean if Item Deleted Item-Total Statistics Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbach's Alpha if Item Deleted Y Y Y Y

18 Lampiran 5 : Regresi Model Variables Entered/Removed Variables Entered Variables Removed 1 X6, X1, X5, X2, X3, X4 a. Enter a. All requested variables entered. Method Model R R Square Model Summary b Adjusted R Square Std. Error of the Estimate Durbin-Watson a a. Predictors: (Constant), X6, X1, X5, X2, X3, X4 b. Dependent Variable: Y Model ANOVA b Sum of Squares df Mean Square F Sig. 1 Regression a Residual Total a. Predictors: (Constant), X6, X1, X5, X2, X3, X4 b. Dependent Variable: Y

19 Model Coefficients a Unstandardized Coefficients Standardized Coefficients B Std. Error Beta t Sig. 1 (Constant) X X X X X X a. Dependent Variable: Y Model 1 (Constant) Coefficients a Correlations Collinearity Statistics Zero-order Partial Part Tolerance VIF X X X X X X a. Dependent Variable: Y

20 Model Dimension Eigenv alue Collinearity Diagnostics a Condition Index Variance Proportions (Constant) X1 X2 X3 X4 X5 X a. Dependent Variable: Y Residuals Statistics a Minimum Maximum Mean Std. Deviation N Predicted Value Residual Std. Predicted Value Std. Residual a. Dependent Variable: Y

21 One-Sample Kolmogorov-Smirnov Test Standardized Residual N 100 Normal Parameters a,,b Mean Std. Deviation Most Extreme Differences Absolute.060 Positive.060 Negative Kolmogorov-Smirnov Z.605 Asymp. Sig. (2-tailed).858 a. Test distribution is Normal. b. Calculated from data. Model Variables Entered/Removed Variables Entered Variables Removed 1 X6, X1, X5, X2, X3, X4 a. Enter a. All requested variables entered. Method Model R R Square Model Summary Adjusted R Square Std. Error of the Estimate a a. Predictors: (Constant), X6, X1, X5, X2, X3, X4 ANOVA b Model Sum of Squares df Mean Square F Sig.

22 1 Regression a Residual Total a. Predictors: (Constant), X6, X1, X5, X2, X3, X4 b. Dependent Variable: ABSRES Model Unstandardized Coefficients Coefficients a Standardized Coefficients B Std. Error Beta t Sig. 1 (Constant) X X X X X X a. Dependent Variable: ABSRES

23 Lampiran 6 : Statistik Deskriptif Descriptive Statistics N Minimum Maximum Mean Std. Deviation X X X TX X X X X TX X X X X TX X X X X TX X X X X TX X

24 Descriptive Statistics N Minimum Maximum Mean Std. Deviation Y Y Y Y TY Y Valid N (listwise) 100 Frequencies Statistics X2.1 X2.2 N Valid Missing 0 0 Minimum 1 1 Maximum 3 3 Frequency Table X2.1 Cumulative Frequency Percent Valid Percent Percent Valid

25 Total X2.2 Cumulative Frequency Percent Valid Percent Percent Valid Total

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37 Lampiran 6 : Karakteristik Responden

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40 No. X1.1 X1.2 X1.3 TX1 X1 X2.1 X2.2 TX2 X2 X3.1 X3.2 X3.3 TX3 X3 X4.1 X4.2 X4.3 TX4 X4 X5.1 X5.2 X5.3 TX5 X5 X6.1 X6.2 X6.3 TX6 X6 Y1 Y2 Y3 Y4 TY Y

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