E VA D A E L U M M A H K H O I R, M. A B. P E R T E M U A N 2 A N A

Transkripsi

1 HANDLING TAMU E VA D A E L U M M A H K H O I R, M. A B. P E R T E M U A N 2 A N A

2 CARA PENERIMAAN TAMU Menanyakan nama dan keperluan (RESEPSIONIS) Good Morning. What can I do for you? Good morning, can I help you? May I have your name, Sir/Madam? Mr. Song, You are from? Have you already had an appointment? Please be seated, I will contact his/her secretary.

3 Resepsionis akan memberi tahu kedatangan tamu, untuk menanyakan apakah tamu sudah siap diterima: Mr. Song, is already here for his 10 o clock appointment. A man named Mr. Song wants to see Mr. Smith Are you waiting for someone? A guy/man named Mr.Song is waiting for you in the receptionist area. Bila tamu tanpa perjanjian (menolak) Unfortunately, Mr.Smith is only able to see people by appointment.

4 A. MENYAPA DAN MENANYAKAN MAKSUD KEDATANGAN TAMU Mr. Song? Good Morning. I m Diana, Mr. Smith s secretary. / I m Mr. Smith s secretary, Diana. Mr. Smith is in a meeting. What can I do for you? Mr. Smith is not the office, is there anything I can do for you? Merencanakan tamu dg perjanjian: Since I make all his appointment, I ll need to know what you would like to discuss with him. Could you let me know what you want to see Mr. Smith about?

5 Bila tamu menolak memberikan maksud kedatangannya: I am afraid I am not permitted to make appointment without letting Mr.Smith know. Could you give me a general idea what you need to discuss with him? I am really sorry, Mr.Song but I am obligated to follow his instruction. Without some indication of the business you want to discuss. I am not authorized to set up an appointment. Bila ia tetap menolak: If you d rather not say anything, I understand. But perhaps you could write a confidential notes to Mr. Smith, briefly telling him what you want to see him about and asking for an appointment.

6 Bila pimpinan mau menemui, apakah mau menemui nanti atau sekarang (appointment): I know Mr. Smith will be glad to see you. If you could let me have your telephone number, I ll call you either later today of surely tomorrow morning to arrange an appointment for you. It is a pity that Mr. Smith is on a meeting. I know Mr. Smith will be glad to see you. Can I arrange an appointment for you? Mr. Smith is out at this moment. Will you just leave your name and phone number with me? I will inform Mr. Smith when he is back and ask him whether he is interested in this product or not. Bila tamu mendesak untuk mendapatkan waktu pada saat itu juga I am afraid I can t arrange a definite time right now because I don t know what additional commitments Mr.Smith has made since I last saw him

7 B. MEMINTA TAMU UNTUK MENUNGGU Tamu dengan perjanjian: Mr. Smith has something urgent in the main office, he was called about 10 minutes ago. He should be back any minute now Do you mind waiting for him? Mr. Smith is still with someone else at the moment, but he will be free in a few minutes. Will you have a seat and can I offer you drinks? Is there anything I can do for you while you are waiting?

8 C. MENOLAK TAMU/ MENYERAHKAN TAMU KE PEJABAT LAIN This is something that Mr. Roger handles. If you like, I will take you him. Mr. Smith is actually in charge of this matter. Can I ask him to meet you? D. MENGANTAR TAMU Will you come with me, Mr. Song? Please follow me. This way, Mr. Song. Sampai di tempat pimpinan: Please come in, Mr. Song, he is free right now. Mr. Smith this is Mr.Song. Mr. Song, this is Mr. Smith.

9 RESCHEDULING THE APPOINTMENT Bila tiba-tiba pimpinan harus membatalkan janji, atau terlambat datang karena urusan mendesak, maka sekretaris harus: 1. Bila mungkin memberi tahu via telepon agar tamu tidak terlanjur pergi 2. Meminta maaf dan menjelaskan apa yang terjadi, bila tamu terlanjur datang di kantor 3. Tawarka apa dia mau menunggu atau membuat perjanjian baru I am sorry, Mr.Smith was suddenly called by the Board Of Director a little while ago. I am not sure when he will be back. I was trying to reach you but your secreatary said you had already left. Would you like to wait and talk with someone else or would you prefer to come back? Or another appointment, may be?

10 T H A N K Y O U A N Y Q U E S T I O N S? S E E YO U N E X T W E E K!