To answer the questioners, please give the cross sign X for the appropriate answers.

Ukuran: px

Mulai penontonan dengan halaman:

Download "To answer the questioners, please give the cross sign X for the appropriate answers."

Susanti Chandra
6 tahun lalu
Tontonan:

information on satisfaction level of services offers by Silviculture Study Programme to students, and alumni for improving the quality services and for continuous improvement in Department of

1 Appendix Questioner for students QUESTIONER SATISFACTION LEVEL ON SERVICES OFFERS BY SYLVICULTURE DEPARTMENT BY UNDERGRADUATE STUDENT The objective of this questioner is to find out the data and information on satisfaction level of services offers by Silviculture Study Programme to students, and alumni for improving the quality services and for continuous improvement in Department of Sylviculture. The services offers to student are related to academic and non academic services. Student service is part of maintaining and improving the accreditation predicate of A BAN PT that was obtained in GUIDANCE TO FULFILL THE QUESTIONARE To fulfill these questioners, the students are expected to inform related information on services for the following aspects: Supervision and counseling including academic supervision Talent and interest in extracurricular Soft skills development Scholarship Health Academic and non academic services Others To answer the questioners, please give the cross sign X for the appropriate answers. Departemen Silvikultur Fakultas Kehutanan Institut Pertanian Bogor Jl. Lingkar Akademik Kampus IPB Dramaga Tel./fax (0251) /(0251) QUESTIONERSATISFACTION LEVEL ON SERVICES OF SYLVICULTURE DEPARTMENT BY UNDERGRADUATE STUDENT

2 A. Responden identity : 1. Name : 2. Sex : 3. Year of entry at IPB : 4. Angkatan : 5. Semester : 6. Date of filling the questioner : B. Service Quality: How is the service quality offers by the Department of Sylviculture, Faculty of Forestry, IPB. Please cross (X) the appropriate answer. 1. Supervision and Counseling, including academic supervision: a. What is your opinion on the mechanism in academic supervisor selection for students at Department of Sylviculture? b. What is your opinion about the mechanism in selecting the academic supervisor for the students? c. Is the regular meeting with your academic supervisor done properly and satisfied?

3 d. What is your satisfaction level on the attention of academic supervisor to students in selecting the course for every semester? e. What is your satisfaction level on the attention of academic supervisor on your result studies for every semester? f. What is your satisfaction level on monitoring mechanism of student s final assignments in Department of Sylviculture? g. Please give your suggestions for improving the supervision and counseling services for the student of Department of Sylviculture:

4 2. Interest and talent, extracurricular a. What is your satisfaction level on the mechanism of laboratory choice and the academic supervisor for final assignment in respecting your interest and talent? b. What is your satisfaction level on the support of Department based on your talent and interest for extracurricular activities? c. What is your satisfaction level on the support of Department to participate in competitions, or other competition related to your interest and talent (sport, scientific meeting, art, etc)?.

5 d. What is your level of satisfaction on the availability of facilities to express your talents and interests? e. Please give your suggestions for improving the extracurricular program for the student of Silviculture Study Programme based on your talent and interests? 3. Soft kill development. a. Is the trainings or seminars done or facilitated by the Silviculture Study Programme for the students sufficient or satisfied? b. Is the support from the Silviculture Study Programme for soft skill development for Professional Student Association satisfied?

6 c. Is the competition among the students in Silviculture Study Programme such as debate in foreign language, speech competition, and IT competition sufficient and satisfied? d. Is the soft skills development program fully supported by the Silviculture Study Programme? Yes No e. If your answer YES, are you satisfied? f. Please give your suggestions for improving the soft skill development program for the student of Si lviculture Study Programme:

7 4. Scholarship f. Is the information on scholarship sufficient and satisfied the student of Silviculture Study Programme? g. Is the number of scholarship offered for the students satisfied? h. Is the mechanism in selecting the candidate sufficient and satisfied the students? i. Is the assistance offered by the Silviculture Study Programme sufficient and satisfied the students?

8 j. Is the ability of Silviculture Study Programme in exploring the resource of scholarship already optimal? Optimal Less optimal Not optimal yet k. Please give your suggestions for improving the scholarship services for the student of Silviculture Study Programme: 5. Health Services a. Is there any financial support from the Silviculture Study Programme on health services for the hospitalized students? Yes No I don t know b. If yes, is it satisfied? c. How was the health attention from the health of students?

9 d. Are you satisfied on sharing information on health between the Department of Sylviculture and students? e. Please give your suggestions for improving the health services for the student of Department of Sylviculture: 6. Others f. How was the quality of academic services offered by Department of Sylviculture for the students?

10 g. How was the quality of non-academic services offered by Department of Sylviculture for the students? h. Please give your suggestions for improving the academic services for the student of Department of Sylviculture: i. Please give your suggestions for improving Non-academic services for the student of Department of Sylviculture: THANK YOU VERY MUCH FOR YOUR KIND INFORMTIONS

11 HASIL EVALUASI PELAYANAN AKADEMIK DAN NON-AKADEMIK DEPARTEMEN SILVIKULTUR TAHUN 2012 (KORESPONDEN OLEH MAHASISWA) No. Jenis Pelayanan PERSENTASE (%) TP KP AP P SP Y T TH BO KO SO KOSONG TOTAL 1 BIDANG PELAYANAN BIMBINGAN DAN KONSELING a) Mekanisme Pemilihan Dosen Pembimbing Akademik (PA) 0,85 10,17 12,71 60,17 12,71 0, b) Pelayanan Konseling oleh dosen PA 0,85 13,56 11,86 54,24 16,10 0, c) Jadwal Pertemuan dengan dosen PA 0,85 30,51 23,73 38,14 4,24 0, d) Tingkat perhatian dosen PA terhadap pengambilan mata kuliah 0,00 19,49 17,80 44,92 15,25 0, e) Tingkat perhatian dosen PA terhadap hasil belajar atau akademik 1,69 20,34 15,25 47,46 11,02 1, f) Mekanisme pemantauan kemajuan tugas akhir mahasiswa DSVK 0,00 11,86 22,88 42,37 4,24 16, BIDANG MINAT BAKAT DAN UKM a) Mekanisme pemilihan lab & dosen pembimbing Tugas Akhir 0,00 4,24 18,64 40,68 11,02 22, b) Dukungan Departemen untuk pengembangan minat-bakat 0,85 13,56 21,19 50,85 7,63 4, c) Dukungan Departemen pada kegiatan lomba/kompetisi minatbakat 0,85 7,63 24,58 45,76 14,41 4, d) Sarana pendukung untuk apresiasi minat-bakat 1,69 22,03 33,05 33,90 3,39 3, PEMBINAAN SOFTSKILL a) Fasilitas pelatihan/seminar 0,00 15,25 27,12 43,22 5,93 4, b) Dukungan Departemen terhadap pengembangan softskill dan Himpro 0,00 9,32 28,81 46,61 8,47 5,08 100

12 c) Kompetisi/lomba antar mahasiswa di lingkungan DSVK 2,54 25,42 29,66 29,66 1,69 7, d) Dukungan Departemen terhadap program pengasahan softskill 65,25 21,19 7, e) Jika butir di atas (3 d) ya, apakah memuaskan? 0,00 4,24 18,64 44,07 0,85 27, BIDANG BEASISWA a) Transfer info terkait beasiswa 2,54 15,25 20,34 45,76 13,56 0, b) Jumlah beasiswa 1,69 16,10 26,27 41,53 8,47 2, c) Seleksi calon penerima beasiswa 0,85 16,95 22,88 47,46 8,47 0, d) Bantuan pengurusan administrasi beasiswa 0,00 6,78 15,25 51,69 22,88 0, e) Kemampuan Departemen menggali sumber-sumber informasi beasiswa 10,17 42,37 37,29 1, BIDANG PELAYANAN KESEHATAN a) Transfer informasi mengenai bantuan biaya rawat inap 24,58 2,54 65,25 2, b) Jika butir di atas (5 a) ya, apakah memuaskan? 0,00 3,39 8,47 13,56 0,00 67, c) Tingkat perhatian Departemen terhadap masalah kesehatan mahasiswa 0,85 26,27 38,14 24,58 2,54 5, d) Sharing masalah kesehatan antara Departemen dengan mahasiswa 3,39 43,22 26,27 14,41 2,54 6, LAIN LAIN a) Kualitas pelayanan akademik 0,00 5,08 12,71 46,61 32,20 0, b) Kualitas pelayanan nonakademik 0,00 9,32 20,34 49,15 16,95 2, Keterangan : TP = Tidak puas sama sekali Y = Ya KP = Kurang puas T = Tidak AP = Agak puas TH = Tidak tahu P = Puas BO = Belum optimal SP = Sangat puas KO = Kurang optimal --- = kosong/tidak diisi SO = Sudah optimal

dokumen-dokumen yang mirip

APPENDIX A : QUESTIONNAIRE. Introduction

APPENDIX A : QUESTIONNAIRE. Introduction APPENDIX A : QUESTIONNAIRE Introduction First of all, I would like to say thank you for your participation as my respondents to this survey. The following questionnaire is designed to study the customer