DAFTAR PUSTAKA. Amin Widjaja Tunggal Konsep Dasar Customer Relationship Management.

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1 DAFTAR PUSTAKA Amin Widjaja Tunggal Konsep Dasar Customer Relationship Management. Buttle Customer Relationship Management Concept and Tools. Elsevier. Cadogan, John W. & Diamantopoulus, Adamantios The Market Orientation Construct: Integration and Internationalization, Journal of Strategic Marketing, 3(1): Christopher, M., Payne, A., & Ballantyne, D. (1991). Relationship Marketing. Oxford Butterworth-Heinemann. Cooper, Donald R, & Schindler, Pamela S. (2011).Business Research Methods (11 th ed). New York: The McGraw-Hill Companies, Inc. Danang Yudhiantoro Customer Relationship Management di Era Milenium. Jurnal Telaah Bisnis: Vol. 4. no. 2.Yogyakarta. Dyche, jill The CRM handbook a business gride to a costumer relationship management. Addison wesley. Francis, Buttle. (2006). Customer Relationship Management. Oxford : Elsevier. Ghozali, Imam. (2007). Analisis Multi Variant dengan Program SPSS, Semarang : BadanPenerbit Universitas Diponegoro. Ghozali, I Aplikasi Analisis Multivariate Dengan Program IBM SPSS 19. Badan Penerbit Universitas Diponegoro. Semarang. Gronroos.C (1994), From Markeitng Mix to relationship marketing: towards a

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