Name Harold Smith Name John Wright Title Special Assistant Title President and Chief Executive Office

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1 ACME CONSULTING Phone: (402) Fax: (402) DATE OF REQUEST 9/25/2001 ABC Rental Company, Inc. SERVICE REQUESTED FOR DEPARTMENT(S) SUBMITTED BY (key user contact) EXECUTIVE SPONSOR (funding authority) Name Harold Smith Name John Wright Title Special Assistant Title President and Chief Executive Office Phone Phone TYPE OF SERVICE REQUESTED: Information Strategy Planning Existing Application Enhancement Business Process Analysis and Redesign Existing Application Maintenance (problem fix) New Application Not Sure Other (please specify BRIEF STATEMENT OF PROBLEM, OPPORTUNITY, OR DIRECTIVE (attach additional documentation as necessary) Problems: Perusahaan Rental ABC tidak memiliki dukungan sistem komputer yang otomatis. Mobil dapat di sewa kembali minimal setelah 24 jam. Sistem form penyewaan tidak dapat diperbaharui tetapi bisa diganti. Opportunity: Mempersingkat waktu antara menyewa dan re-rental bisa meningkatkan keuntungan. Directives: Sebuah sistem baru harus mengutamakan pelayanan yang ramah. Sebuah sistem baru dan benar-benar otomatis harus dapat diakses oleh semua personil dalam perusahaan. BRIEF STATEMENT OF EXPECTED SOLUTION Reduce the time between rental return and re-rental from the current 24 hours to two hours before Thanksgiving. Mengurangi waktu antara sewa kembali dan re-sewa dari saat ini 24 jam menjdi 2 jam sebelum kami membuka pelayanan.

2 ACTION (ISS Office Use Only) Feasibility assessment approved Feasibility assessment waived Request delayed Request rejected Authorized Signatures: Assigned to Approved Budget $ Start Date Deadline Backlogged until date: Reason: Project Executive Sponsor

3 Project: ABC Rental Company, Project Manager: John Wright Inc. Created by: Acme Consulting Last Updated by: Acme Consulting Date Created: Sept. 25, 2001 Date Last Updated: Sept. 25, 2001 CAUSE AND EFFECT ANALYSIS Problem or Opportunity 1. Turnaround time is too long. 2. Vehicle paperwork is processed in one batch at the end of the business day. 3. Maintenance information is in the hands of the Maintenance Department only. 1. Waktu Turnaround terlalu panjang. 2. Dokumen Kendaraan diproses dalam satu batch pada akhir hari kerja. 3. Informasi Pemeliharaan berada di tangan Departemen Pemeliharaan saja. SYSTEM IMPROVEMENT OBJECTIVES Causes and Effects System Objective System Constraint 1. Manual system is too slow. 2. It takes up to 24 hours to re-rent a car. 3. Cars cannot be rented twice in the same day, even though some of them could be rented again. 4. Paperwork is not being processed until the end of the business day. 5. Rental Agents must wait for re-rental information. 6. Cars that need maintenance by Ashley Ford must wait until the next business day to be picked up. 1.Sistem manual terlalu lambat. 2. Dibutuhkan hingga 24 jam untuk menyewa kembali mobil. 3. Mobil tidak bisa disewa dua kali dalam hari yang sama, meskipun beberapa dari mereka bisa disewa lagi. 4. Dokumen tidak 1. Increase profits. 2. Decrease turnaround time on car rentals to two hours. 1. Meningkatkan keuntungan. 2. Penurunan waktu penyelesaian pada penyewaan mobil sampai dua jam. 1. System is accessible to all personnel 2. No one will be laid off as a result of automating the system. 3. System must be in place by Thanksgiving. 1. Sistem dapat diakses oleh semua personil 2. Tidak ada yang akan diberhentikan sebagai akibat dari mengotomatisasi sistem. 3. Sistem harus berada di tempat pada Thanksgiving

4 diproses sampai akhir hari kerja. 5. Rental Agen harus menunggu informasi kembali sewa. 6. Mobil yang membutuhkan perawatan dengan Ashley Ford harus menunggu sampai hari kerja berikutnya untuk dijemput. PROJECT: Inc. ABC Rental Company, PROJECT MANAGER: CREATED BY: Acme Consulting LAST UPDATED BY: Acme Consulting DATE CREATED: 9/25/2001 DATE LAST UPDATED: 9/25/2001 John Wright Brief Statements of Problem, Opportunity, or Directive 1. Turnaround time for rerental must drop from 24 hours to two hours. 1. Turnaround waktu untuk re-sewa harus turun dari 24 jam sampai dua jam. 2. The present system is not automated and cannot support a two-hour turnaround. 2. Sistem ini tidak Urgency Visibility Annual Benefits Priority or Rank Proposed Solution Unknown. 1 New Unknown 1 New

5 otomatis dan tidak dapat mendukung dua jam turnaround. 3. A reduction in the time between rental return and re-rental could increase profits. Penurunan waktu antara sewa kembali dan re-sewa bisa meningkatkan keuntungan. 6 months Low (owners and Finance Dept.) Unknown 2 New 4. Maintenance information that is required for decisions on re-rental is available to the Maintenance Department only. 4. Informasi Pemeliharaan yang diperlukan untuk keputusan re-sewa tersedia untuk Departemen Maintenance hanya 5. The system must be accessible to all personnel so they can determine the availability of automobiles. Sistem ini harus dapat diakses oleh semua personil sehingga mereka dapat menentukan ketersediaan mobil. 6 months High Unknown 1 Restructuring of processes involving maintenance information. Unknown 2 Phase in new system; phase out old system department by department. 6. New system must be in place by Thanksgiving. 6. Sistem baru harus di tempat oleh Thanksgiving. Unknown 1 New

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