ABSTRACT. Keywords: cost of quality, profitability. vii. Universitas Kristen Maranatha
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- Deddy Hadiman
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1 ABSTRACT The purpose of this research to identify how much the influence of cost quality to company profitability. The development of industry and business, recently turned to the policy of how a product can always satisfy customers. Company as the race to dominate the market and increase profits by increasing customer satisfaction as a means of instrumentality. Satisfaction would be very closely related to quality. The meanwhile, quality costs can be measured with quantitative and non-quantitative. The cost of quality can be defined as the number of funds that were sacrificed to produce a quality product. writer uses descriptive method of analysis. The result show that value of EBIT quite a lot influenced by the cost of quality as a whole and change must give the big enough attention to the costs allocation because from research result and theoretically prove that quality costs incurred can produce high quality products and owning big enough effect to improvement profit in the future. Keywords: cost of quality, profitability vii
2 ABSTRAK Perkembangan dunia industri dan bisnis, akhir-akhir ini tertuju kepada kebijakan bagaimana suatu produk yang dihasilkan dapat senantiasa memuaskan pelanggannya. Perusahaan seakan-akan berlomba untuk menguasai pasar dan meningkatkan profit dengan cara meningkatkan kepuasan konsumen sebagai alat perantaranya. Berbicara mengenai kepuasan tentu akan sangat erat kaitannya dengan kualitas. Sementara kualitas itu sendiri dapat diukur baik secara kuantitatif maupun non-kuantitatif. Mengukur kualitas secara kuantitatif memunculkan istilah biaya kualitas. Biaya kualitas dapat diartikan sebagai sejumlah dana yang dikorbankan untuk menghasilkan produk yang berkualitas. Dari hasil pembahasan, dimana penulis menggunakan metode penelitian deskriptis analitis dapat menyimpulkan bahwa nilai EBIT cukup banyak dipengaruhi oleh besarnya biaya kualitas secara keseluruhan dan perubahan mesti memberikan perhatian yang cukup besar terhadap pengalokasian biaya-biaya tersebut karena dari hasil penelitian dan secara teori membuktikan bahwa biaya kualitas yang dikeluarkan dapat menghasilkan suatu produk yang berkualitas tinggi dan memiliki efek yang cukup besar terhadap peningkatan profit di masa yang akan datang. Kata-kata kunci: Biaya Kualitas, Profitabilitas viii
3 DAFTAR ISI Halaman HALAMAN JUDUL..... HALAMAN PENGESAHAN SURAT PERNYATAAN KEASLIAN SKRIPSI. KATA PENGANTAR. ABSTRACT. ABSTRAK... DAFTAR ISI i ii iii iv vii viii ix DAFTAR BAGAN... xiii DAFTAR TABEL. xiv DAFTAR LAMPIRAN. xv BAB I PENDAHULUAN 1.1 Latar Belakang Penelitian Identifikasi Masalah Maksud dan Tujuan Penelitian Kegunaan Penelitian... 6 BAB II KAJIAN PUSTAKA DAN KERANGKA PEMIKIRAN 2.1 Kajian Pustaka Biaya Definisi Biaya Penggolongan Biaya 9 ix
4 2.1.2 Kualitas Definisi Kualitas Aspek-aspek Kualitas Produk Dimensi Kualitas Perspektif Kualitas Faktor-Faktor yang mempengaruhi Kualitas Standar Kualitas Biaya Kualitas Pengertian Biaya Kualitas Penggolongan Biaya Kualitas Komponen Biaya Kualitas Pengukuran Biaya Kualitas Penerapan Biaya Kualitas Hubungan Antar Jenis Biaya Kualitas Perilaku Biaya Kualitas Analisis Biaya Kualitas Laporan Kinerja Biaya Kualitas Profitabilitas Pengertian Profitabilitas Ukuran Profitabilitas Pengertian Laba Pengaruh Biaya Kualitas terhadap Profitabilitas Kerangka Pemikiran. 43 x
5 BAB III METODE PENELITIAN 3.1 Objek Penelitian Metode Penelitian Metode Penelitian yang Digunakan Teknik Pengumpulan Data.. 45 BAB IV HASIL PENELITIAN DAN PEMBAHASAN 4.1 Hasil Penelitian Gambaran Umum Perusahaan Sejarah Singkat Perusahaan Tujuan, Visi dan Misi Perusahaan Stuktur Organisasi Perusahaan Aktivitas Usaha Perusahaan Analisis Deskriptif Biaya Kualitas Unsur-Unsur Biaya Kualitas Penggolongan Biaya Kualitas Laporan dan Analisis Biaya Kualitas Perusahaan Laporan Tingkat EBIT Perbandingan Total Biaya Kualitas dengan tingkat EBIT Analisis Pengaruh Biaya Kualitas terhadap EBIT Analisis Pengaruh Biaya Kualitas terhadap EBIT secara Simultan Analisis Pengaruh Biaya Kualitas terhadap EBIT secara Parsial 66 xi
6 4.2 Pembahasan. 68 BAB V SIMPULAN DAN SARAN 5.1 Simpulan Saran. 71 DAFTAR PUSTAKA. 73 LAMPIRAN 74 DAFTAR RIWAYAT HIDUP PENULIS.. 80 xii
7 DAFTAR BAGAN Halaman Bagan 1 Kerangka Pemikiran. 45 Bagan 2 Struktur Organisasi xiii
8 DAFTAR TABEL Halaman Tabel I Laporan Realisasi Biaya Kualitas 63 Tabel II Jumlah Realisasi Biaya Kualitas.. 64 Tabel III Total Biaya Kualitas. 65 Tabel IV Laporan tingkat EBIT.. 67 Tabel V Perbandingan Total Biaya Kualitas dengan EBIT xiv
9 DAFTAR LAMPIRAN Halaman Lampiran A Struktur Organisasi 77 Lampiran B Laporan biaya kualitas dan profitabilitas Lampiran C Surat Keterangan 79 Lampiran D Kartu Bimbingan Skripsi xv
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Lebih terperinciABSTRACT. Keywords : earnings ratio, cash flow ratio, and stock price. vii. Universitas Kristen Maranatha
ABSTRACT The purpose of this research is to understand the influence of earnings ratio and cash flow ratio partially and simultaneously to the stock price on manufacture companies listed in Bursa Efek
Lebih terperinciABSTRACT. Keywords: Budgeting, Responsibility Accounting, Cost Efficiency, Marketing, Quality of Decision Making. vii. Universitas Kristen Maranatha
ABSTRACT The purpose of this study was to determine the relationship of budgeting and responsibility accounting in supporting the quality of decision making in order to achieve cost efficiency of marketing
Lebih terperinciABSTRACT. By looking at the phenomenon occurs, that in fact there are many pharmacy
ABSTRACT By looking at the phenomenon occurs, that in fact there are many pharmacy businesses in Tasikmalaya has made consumers have many alternatives to choose which pharmacy to visit to buy drugs. This
Lebih terperinciABSTRACT. Key words : Advertisement Tax Revenue, Street Lighting Tax Revenue, Local Government Original Receipt. vii. Universitas Kristen Maranatha
ABSTRACT Local Government Original Revenue is source of local revenue that can be used by each region for implement administration and regional development. Local Original Receipt can be obtained from
Lebih terperinciABSTRACT. Keywords: Financial statements analysis, accounting analysis, and financial statements. vii. Universitas Kristen Maranatha
ABSTRACT The purpose of this study is to analyze financial statements of PT. Timah Tbk. relates to making an investment decisions. Financial statements analysis is important to provides information about
Lebih terperinciABSTRAK. Kata kunci : kualitas sistem informasi akuntansi penjualan, E-Ticketing, kepuasan pelanggan. vii. Universitas Kristen Maranatha
ABSTRAK Tujuan dari penelitian ini adalah untuk menjelaskan pengaruh kualitas sistem informasi penjualan E-Ticketing terhadap kepuasan pelanggan jasa penerbangan PT Air Asia Indonesia. Dalam penelitian
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ABSTRAK Sumberdaya manusia mempunyai peran yang penting dalam mencapai tujuan organisasi. Peningkatan kualitas sumber daya manusia dilakukan karena sumberdaya manusia adalah aset organisasi yang sangat
Lebih terperinciABSTRACT ABSTRACT. Universitas Kristen Maranatha
ABSTRACT ABSTRACT The expansion in business caused the competition between the company become more and more tight. The consumer satisfaction dan service quality to the consumer become one of many important
Lebih terperinciPENGARUH BRAND TRUST TERHADAP BRAND LOYALTY (STUDI KASUS PADA KECAP BANGO DI BANDUNG) ABSTRAK NOFFI EKA WAHYUNINGSIH O652033
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Lebih terperinciABSTRACT. Keywords: Electrical employee performance control and effectiveness of service. iv Universitas Kristen Maranatha
ABSTRACT The researcher will to study role the electrical employee performance control have in increasing the customer satisfaction about service the PLN provide in order to improve customer confidence
Lebih terperinciANALISIS BIAYA PROMOSI DALAM MENINGKATKAN VOLUME PENJUALAN PADA OPTIC GANDA PALEMBANG
ANALISIS BIAYA PROMOSI DALAM MENINGKATKAN VOLUME PENJUALAN PADA OPTIC GANDA PALEMBANG LAPORAN AKHIR Dibuat Untuk Memenuhi Syarat Menyelesaikan Pendidikan Diploma III Pada Jurusan Administrasi Bisnis Program
Lebih terperinciABSTRACT. Keywords: target costing, sales price, production cost efficiency. Universitas Kristen Maranatha. vii
ABSTRACT The Implementation of Indonesian National Standard (SNI) becomes an effective way to increase national industrial production. Efficiency is the main capital for improving the competitiveness of
Lebih terperinciABSTRACT. Key word: ABC, non value added activity, rework defective product rolls activity. vii. Universitas Kristen Maranatha
ABSTRACT Non value added activity always found in every manufacturing industry. Non-value added activity is an activity that does not add value to a product, but consumes resources. In the production activity
Lebih terperinciABSTRACT. vii. Universitas Kristen Maranatha
ABSTRACT Quality is a factor that influence customer choice for some kind of product and service. Cuctomer demand buying a higher certain quality goods. This tendency will be reinforced by the competition
Lebih terperinciABSTRACT. Keywords : facilities, decission to stay. viii
ABSTRACT This research is motivated by the rapid growth of the hotel, so each hotel race to attract customers. One of the way to attract customers is through the facilities offered by the hotel is geared
Lebih terperinciPENGARUH BIAYA PROMOSI DALAM MENINGKATKAN VOLUME PENJUALAN PADA PT ASTRA MOTOR MUARA ENIM
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Lebih terperinciABSTRACT. vii. Universitas Kristen Maranatha
ABSTRACT Started by the increasing life style of people who frequently visit cafe with any reason as their needs, there are many cafes that compete to attract customers with different ways to achieve economic
Lebih terperinciABSTRAK. Kata Kunci: Perputaran Modal Kerja, Perputaran Persediaan, Perputaran Piutang, Leverage, Profitabilitas. Universitas Kristen Maranatha
ABSTRAK Profitabilitas adalah kemampuan perusahaan memperoleh laba dalam hubungannya dengan penjualan, total aktiva maupun modal sendiri. Banyak faktor-faktor yang dapat mempengaruhi profitabilitas, beberapa
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Lebih terperinciABSTRAK. Kata kunci: Return On Investment (ROI), Return On Equity (ROE), dan Net Profit Margin (NPM) dan Aktiva Pajak Tangguhan
ABSTRAK Penelitian ini bertujuan untuk mengetahui apakah rasio profitabilitas berpengaruh baik simultan maupun parsial terhadap aktiva pajak tangguhan pada perusahaan manufaktur di Bursa Efek Indonesia.
Lebih terperinciABSTRACT. Keywords : Quality cost, and Sales. vii. Universitas Kristen Maranatha
ABSTRACT This is an empirical research to determine the influence of the independent variable quality cost to the dependent variable sales. A T-test on valuation cost, prevention cost, internal failure
Lebih terperinciABSTRACT. Keywords: supplier, Strategy-Activity Based Management, Activity Based Costing System, profitability. Universitas Kristen Maranatha
ABSTRACT The market that has been affected by the globalization makes the competition in business world becomes increasingly tight. Textile industry is one of the industries that affected by the global
Lebih terperinciABSTRACT. Keywords: Point of Purchase, purchase decision. viii. Universitas Kristen Maranatha
ABSTRACT Many companies that produces products for which meet the market, resulting in the company in creating a communication that unique. For it griya supermarket bandung 're enterprising increase promotion
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