Vacarie A. Zheitaml, Mary Jo Bitner, Dwayne D. Gremier.(2009). Services Marketing : Integrating customer focus across firm, 5th edition. New York: McG

Transkripsi

1 DAFTAR PUSTAKA Hatch, E dan Farhady, H (1981). Research Design and Statistics for Applied Linguistics. Rowley: Newbury House Publisher, Inc. International Monetary Fund (2009), World Economic Outlook October 2009: Sustaining the Recovery. Washington D.C. : International Monetary Fund. John C. Mowen & Michael Minor.(2002). Perilaku Konsumen, Buku 1. Jakarta: PT Penerbit Airlangga Kasmir.(2011). Bank Dan Lembaga Keuangan Lainnya, Jakarta: PT Rajagrafindo Persada Kerlinger, F.N & Lee, H.B.(1973). Foundation of behavioral research. Victoria: Thomson Learning Peter S. Rose, Sylvia C. Hudgins.(2008). Bank Management And Financial Services, 7th. New York: McGrawhill Philip kotler & Gary Armstrong.(2008). Manajemen Pemasaran, edisi 12, Buku 1. Jakarta: PT Penerbit Airlangga Philip kotler & Kevin Lane Keller.(2008). Manajemen Pemasaran, edisi 13, Buku 2. Jakarta: PT Penerbit Airlangga PT. Bank Rakyat Indonesia (PERSERO) Tbk. Laporan Tahunan Bank BRI Jakarta: PT BRI Tbk Ristiyanti Prasetijo & John J.O.I Ihalauw.(2009). Perilaku Konsumen, edisi 1. Yogyakarta: Andi Simamora, Bilson.(2005). Analisis Multivariat Pemasaran, Jakarta: PT Gramedia Pustakan Utama Sugiyono.(2012). Metode Penelitian Kombinasi (Mixed Methods). Bandung: Alfabeta Uma sekaran.(2007). Research Methods For Business: Metodologi Penelitian Untuk Bisnis, edisi 4, buku 1. Jakarta: Salemba Empat Uma sekaran.(2006). Research Methods For Business: Metodologi Penelitian Untuk Bisnis, edisi 4, buku 2. Jakarta: Salemba Empat Undang-Undang Republik Indonesia No. 7 tahun 1992 Undang-Undang Republik Indonesia No. 10 tahun 1998

2 Vacarie A. Zheitaml, Mary Jo Bitner, Dwayne D. Gremier.(2009). Services Marketing : Integrating customer focus across firm, 5th edition. New York: McGrawhill William G. Zikmund & Barry J. Babin.(2010). Exploring Marketing Research, 10th edition South-Western: Cengage Learning Jurnal Al-Smadi, M. O. (2012). Factors affecting adoption of electronic banking: an analysis of the perspectives of banks' customers. International Journal of Business and Social Science, 3(17), Alagheband, P. (2006). Adoption of electronic banking services by Iranian customers. Retrieved June 12, Bamoriya, Prerna,Bamoriya, Hemant, Singh, Preeti.(2014). Perceptual mapping of electronic banking channels in India: A Multidimensional Scaling approach. International Journal of Research Studies in Management: Volume 3 Number 1, Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User Acceptance of Computer Technology: A Comparison of Two Theoretical Models. Management Science, 35(8), Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), Dobdinga Cletus Fonchamnyo.(2013). Customers Perception of E-banking Adoption in Cameroon: An Empirical Assessment of an Extended TAM. International Journal of Economics and Finance: Vol. 5, No. 1; 2013 Er. Vishal Mohan Goyal & Mrs. Gania Goyal.(2012). Customer perception towards Internet banking w.r.f to private and foreign banks in India. International Journal of Computing & Business Research: ISSN (Online): Fethi Calisir, Cigdem Altin Gumussoy.(2008). Internet Banking Versus Other Banking Channels: Young Consumers View. International Journal of Information Management: 28 (2008) Hsiu-Fen Lin.(2013). Determining the relative importance of mobile banking quality factors. Computer Standards & Interfaces: 35 (2013) Kimball, R., & Gregor, W. (1995). How distribution is transforming retail banking: Changes leading banks are making. Journal of Retail Banking Services, 17(3), 1 9.

3 Malika Rani.(2012). A Study On The Customer Perception Towards E-Banking In Ferozepur District. International Journal of Multidisciplinary Research: Vol.2 Issue 1, ISSN Mohd Shoki Md Ariffa, Leong Ooi Yuna, Norhayati Zakuana & Ahmad Jusoha.(2012). Examining Dimensions of Electronic Service Quality for Internet Banking Services. Social and Behavioral Sciences: 65 ( 2012 ) Philip Gerrard, J. Barton Cunningham, James F. Devlin.(2006). Why consumers are not using internet banking: a qualitative study. Journal of Services Marketing 20/3 (2006) Prakash, A., & Malik, G. (2008). Empirical study of internet banking in India. Internet research, 12(5), Tooraj Sadeghi and Kambiz Heidarzadeh Hanzaee.(2010). Customer satisfaction factors (CSFs) with online banking services in an Islamic country I.R. Iran. Journal of Islamic Marketing: Vol. 1 No. 3, 2010 pp Yi-Chung Hu, Pen-Che Liao.(2011). Finding critical criteria of evaluating electronic service quality of Internet banking using fuzzy multiple-criteria decision making. Applied Soft Computing: 11 (2011) Skripsi Adi Setiawan.(2012). Analisis Positioning Produk Smartphone Berdasarkan Persepsi Konsumen Di Kota Bandung (Studi Kasus Nokia, Samsung, Apple, LG, ZTE, danblackberry. Skripsi Fakultas Ekonomi dan Bisnis, Universitas Telkom. Dimas Yanuar Miftahudin.(2012). Analisis pemetaan persepsi pelanggam produk Mie Instan di Kota Bandung tahun 2012 (Studi Kasus Pada Produk Mie Instan Merek Indomie, Mie Sedaap, Supermi, dan Sarimi). Skripso Fakultas Ekonomi dan Bisnis, Universitas Telkom. Internet Reydaiki.(2014). BI Meresmikan Peraturan E-Money, [Online]. [1 Agustus 2014] Mengenal Elektronic Banking, [Online] fb6400bc1fMengenalElectronicBanking.pdf [1 agustus 2014]

4

5