BORANG PENGESAHAN STATUS TESIS

Ukuran: px

Mulai penontonan dengan halaman:

Download "BORANG PENGESAHAN STATUS TESIS"

Yulia Agusalim
5 tahun lalu
Tontonan:

1 UNIVERSITI MALAYSIA PAHANG BORANG PENGESAHAN STATUS TESIS JUDUL: PRODUCTIVITY IMPROVEMENT FOR PUSAT KESIHATAN PELAJAR (PKP) BY USING WITNESS SIMULATION SOFTWARE SESI PENGAJIAN: 2009/2010 Saya CHEN CHOY YUEN ( ) (HURUF BESAR) mengaku membenarkan tesis (Sarjana Muda/Sarjana /Doktor Falsafah)* ini disimpan di Perpustakaan dengan syarat-syarat kegunaan seperti berikut: 1. Tesis adalah hakmilik Universiti Malaysia Pahang (UMP). 2. Perpustakaan dibenarkan membuat salinan untuk tujuan pengajian sahaja. 3. Perpustakaan dibenarkan membuat salinan tesis ini sebagai bahan pertukaran antara institusi pengajian tinggi. 4. **Sila tandakan ( ) SULIT TERHAD (Mengandungi maklumat yang berdarjah keselamatan atau kepentingan Malaysia seperti yang termaktub di dalam AKTA RAHSIA RASMI 1972) (Mengandungi maklumat TERHAD yang telah ditentukan oleh organisasi/badan di mana penyelidikan dijalankan) TIDAK TERHAD Disahkan oleh: (TANDATANGAN PENULIS) (TANDATANGAN PENYELIA) Alamat Tetap: A-1 4 TH AVENUE. HADI BIN ABDUL SALAAM ASTON SETTLEMENT, ( Nama Penyelia ) KAMPAR, PERAK. Tarikh: 4 DECEMBER 2009 Tarikh: : 4 DECEMBER 2009 CATATAN: * Potong yang tidak berkenaan. ** Jika tesis ini SULIT atau TERHAD, sila lampirkan surat daripada pihak berkuasa/organisasi berkenaan dengan menyatakan sekali tempoh tesis ini perlu dikelaskan sebagai atau TERHAD. Tesis dimaksudkan sebagai tesis bagi Ijazah doktor Falsafah dan Sarjana secara Penyelidikan, atau disertasi bagi pengajian secara kerja kursus dan penyelidikan, atau Laporan Projek Sarjana Muda (PSM).

2 PRODUCTIVITY IMPROVEMENT FOR PUSAT KESIHATAN PELAJAR (PKP) BY USING WITNESS SIMULATION SOFTWARE CHEN CHOY YUEN Thesis submitted fulfilled of the requirements for the award of the degree of Bachelor of Mechanical Engineering with Manufacturing Engineering Faculty of Mechanical Engineering UNIVERSITI MALAYSIA PAHANG NOVEMBER 2009

3 viii TABLE OF CONTENTS Page EXAMINERS APPROVAL DOCUMENT SUPERVISOR S DECLARATION STUDENT S DECLARATION DEDICATION ACKNOWLEDGEMENTS ABSTRACT ABSTRAK TABLE OF CONTENTS LIST OF TABLES LIST OF FIGURES LISTS OF SYMBOLS LIST OF ABBREVATIONS i ii iii iv v vi vii viii ix x xi xii CHAPTER 1 INTRODUCTION 1.1 Introduction Problem Statement Project Objectives Project Scopes Report Arrangement Conclusions 4 CHAPTER 2 LITERATURE REVIEW

4 ix 2.1 Introduction Productivity Service Process and Service Industry Characteristic of Services Simulation Advantages and Disadvantages of Simulation Simulation Study Problem Formulation Setting of Objectives and Overall Project Plan Model Conceptualization Data Collection Model Translation Verification Validation Experimental Design Production Run and Analysis More Runs? Documentation and Reporting Implementation Model Verification Model Verification Techniques Model Validation Model Validation Techniques Previous Researches in Service Industry Conclusions 27 CHAPTER 3 ORGANIZATION BACKGROUND 3.1 Introduction Organization Profile Organization Objective Organization Mission PKP Organization Chart PKP Service Floor Layout Conceptual Model of PKP Service Floor Layout Service Process Flow Conclusions 34

5 x CHAPTER 4 METHODOLOGY 4.1 Introduction Project Study Design Project Flow Chart Determining Required Number of Replications Conclusion 41 CHAPTER 5 RESULTS AND DISCUSSION 5.1 Introduction Experimentations Evaluation for the Actual Service Floor Layout Experiment 1: Reduction of Waiting Area Capacity Experiment 2: Additional of a Medical Consultant Experiment 3: Reduction of Waiting Area Capacity and 46 Additional of a Medical Consultant 5.7 Results Analysis Assumptions for Cost-effectiveness Analysis Cost-effectiveness Analysis Discussion Conclusions 57 CHAPTER 6 CONCLUSIONS 6.1 Introduction Project Flow Findings Future Recommendations Conclusions 60 REFERENCES 61

6 xi APPENDICES A Project Gantt Chart 63 B Example of Calculating Sample size 66 C Summary of Cycle Time Data and Sample Size 67 D Data Analysis with Chi-Square Test 68 E Actual Output Patient 80 LIST OF TABLES Table No. Title Page 2.1 Previous Researches in Service Industry Determining required number of replications Results of Output Patients for the Actual Service Floor Layout The Experimental Results for Experiment The Experimental Results for Experiment The Experimental Results for Experiment Cost Estimation for Actual Service Floor Layout Cost Estimation for Experiment Cost Estimation for Experiment Cost Estimation for Experiment Summary of Output Patient per Hour and Treatment Cost per Patient 55

7 xii LIST OF FIGURES Figure No. Title Page 2.1 Steps of Simulation Study Organization Chart for PKP PKP service floor layout Conceptual model of a patient serving process Designed project flow chart of FYP semester Designed project flow chart of FYP semester Simulation for Existing Service Floor Layout in PKP Simulation for Experiment 1 of Reducing Waiting Area Capacity The Simulation of Experiment 2 by Adding One Medical Consultant 45 on the Layout 5.4 The Simulation of Experiment Concluded Results in Kruskal-Wallis Test on Output Patients The Summary of one way ANOVA Test Graph of Output Patient per Hour Graph of Treatment Cost per Patient 57

8 xiii LIST OF SYMBOLS x s α Average of Total Observations Standard Deviation Desire Significant Level

9 xiv LIST OF ABBREVIATIONS FYP PKP UMP JHEPA ID PDGA CEA Final Year Project Pusat Kesihatan Pelajar Universiti Malaysia Pahang Jabatan Hal-Ehwal Pelajar dan Alumni Identity Card Panel Design Genetic Algorithm Cost-effectiveness Analysis

dokumen-dokumen yang mirip

TABLE OF CONTENTS.. APPROVAL PAGE... DECLARATION... ACKNOWLEDGMENT ABSTRACT.. LIST OF TABLES... LIST OF FIGURE. LIST OF APPENDICES xii

TABLE OF CONTENTS.. APPROVAL PAGE... DECLARATION... ACKNOWLEDGMENT ABSTRACT.. LIST OF TABLES... LIST OF FIGURE. LIST OF APPENDICES xii TABLE OF CONTENTS APPROVAL PAGE... DECLARATION... PREFACE. ACKNOWLEDGMENT ABSTRACT.. TABLE OF CONTENTS.. LIST OF TABLES... LIST OF FIGURE. i ii iii iv v vi x xi LIST OF APPENDICES xii CHAPTER I: INTRODUCTION.