ABSTRAK. Kata Kunci : Ekuitas merek dan Minat Beli. iii. Universitas Kristen Maranatha

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1 ABSTRAK Penelitian ini membahas secara umum tentang bagaimana pengaruh ekuitas merek terhadap minat beli pada produk Toyota Avanza di lingkungan mahasiswa/i Bandung. Dimensi ekuitas merek berdasarkan persepsi konsumen terdiri dari performance, social image, value, trustworthiness, dan attachment. Untuk memperoleh informasi yang dibutuhkan, penulis menyebarkan kuisoner kepada 150 responden di mana respondennya adalah mahasiswa/i Fakultas Ekonomi Bandung. Kemudian dianalisa secara kuantitatif dengan menggunakan program SPSS Kesimpulannya adalah ekuitas merek mempunyai pengaruh yang positif terhadap minat beli sebesar 10%. Oleh karena itu Toyota Avanza harus dapat mempertahankan atau bahkan meningkatkan ekuitas merek. Kata Kunci : Ekuitas merek dan Minat Beli iii

2 ABSTRACT This research will explain generally abaout how brand equity influences consumer s interests buying at Toyota Avanza s product in the environmental students of Maranatha Christian University Bandung. Customer based brand equity have five dimensions which are performance, social image, value, trustworthiness, and attachment. To obtain the required information, the writer has distribute questionnaire to 150 respondents to students of Economic Faculty in Maranatha Chrisrtian University Bandung. The author uses a qualitative method of analysis in the form of detailed descriptions, and also in quantitatively using SPSS s program The conclusion is that brand equity has a positive influence on the buying interests of 10%. Therefore Toyota Avanza should be able to maintain or even enhance brand equity. Keywords : Brand Equity and Interests Buying iv

3 DAFTAR ISI KATA PENGANTAR... i ABSTRAK... iii ABSTRACT... iv DAFTAR ISI... v DAFTAR GAMBAR... viii DAFTAR TABEL... ix BAB I PENDAHULUAN Latar Belakang Masalah Identifikasi Masalah Maksud dan Tujuan Penelitian Kegunaan Penelitian... 5 BAB II TUJUAN PENELITIAN Pemasaran Produk Merek Ekuitas Merek Customer Brand Equity Perilaku Konsumen Minat Beli v

4 2.8 Kerangka AIDA Kerangka Pemikiran Uji Hipotesis BAB III DATA DAN ANALISIS MASALAH Metode Penelitian Operasional Variabel Populasi dan Sampel Teknik Pengumpulan Data Metode Analisis Data Uji Instrumen Uji Validitas Uji Reliabilitas Uji Asumsi Klasik Uji Ouliers Uji Normalitas Analisis Regresi Linear Sederhana Persamaan Regresi Uji Hipotesis Besar Pengaruh Koefisien Determinasi BAB IV HASIL DAN PEMBAHASAN Hasil Penelitian Profil Responden vi

5 4.2.1 Profil Responden Berdasarkan Usia Profil Responden Berdasarkan Jenis Kelamin Profil Responden Berdasarkan Pendapatan per Bulan Pernyataan Responden Mengenai Ekuitas Merek Pernyataan Responden Mengenai Performance Pernyataan Responden Mengenai Social Image Pernyataan Responden Mengenai Value Pernyataan Responden Mengenai Trustworthiness Pernyataan Responden Mengenai Attachement Pernyataan Responden Mengenai Minat beli Pernyataan Responden Mengenai Attention Pernyataan Responden Mengenai Interest Pernyataan Responden Mengenai Desire Pernyataan Responden Mengenai Action Uji Instrumen Uji Normalitas Uji Outliers Uji Validitas Uji Reliabilitas Uji Regresi Sederhana BAB V SIMPULAN DAN SARAN Kesimpulan Saran vii

6 5.3 Keterbatasan Penelitian DAFTAR PUSTAKA LAMPIRAN viii

7 DAFTAR GAMBAR Halaman Gambar 1 Kerangka Pemikiran ix

8 DAFTAR TABEL Halaman Tabel I Jenis Pengetahuan Produk... 9 Tabel II Tingkatan Pengetahuan Produk Tabel III Tabel Operasional Variabel x Tabel IV Tabel Operasional Variabel y Tabel V Profil Responden Berdasarkan Usia Tabel VI Profil Responden Berdasarkan Jenis Kelamin Tabel VII Profil Responden Berdasarkan Pendapatan perbulan Tabel VIII Konsumen merasa Toyota Avanza Adalah Mobil yang Hemat Tabel IX Toyota Avanza Memiliki Mesin yang Tahan Lama Tabel X Toyota Avanza Nyaman Dipakai Tabel XI Sparepart Toyota Avanza Mudah Didapat Tabel XII Toyota Avanza Adalah Mobil Keluarga Tabel XIII Saya Membeli Toyota Avanza Ada Pilihan yang Bijak Tabel XIV Design Toyota Avanza Tidak Ketinggalan Zaman Tabel XV Konsumen Memiliki Ketertarikan Khusus Terhadap Toyota Avanza Tabel XVI Konsumen Bisa Membedakan Tipe Mobil Toyota Avanza Tabel XVII Konsumen Mengenal Toyota Avanza Tabel XVIII Konsumen Mengetahui Bengkel Toyota Avanza Di Bandung. 50 Tabel XIX Konsumen Memilih Toyota Avanza Di Kelasnya Tabel XX Konsumen Ingin Memiliki Toyota Avanza x

9 Tabel XXI Konsumen Merasa Nyaman Dipakai di Setiap Kondisi Tabel XXII Konsumen Akan Membeli Toyota Avanza Jika Memiliki Dana yang Cukup Tabel XXIII Konsumen Merasa Toyota Avanza Banyak Diminati Oleh Konsumen Untuk Merek Toyota Tabel XXIV Hasil Uji Normalitas Tabel XXV Hasil Uji Outlier Tabel XXVI Hasil Uji Validitas Awal Tabel XXVII Hasil Uji Validitas Akhir Tabel XXVIII Hasil Uji Realiabilitas Variabel X Tabel XXIX Hasil Uji Realibilitas Variabel Y Tabel XXX Tabel ANOVA Tabel XXXI Tabel Koefisien Tabel XXXII Tabel Model Summary xi

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